Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTax return annual statements for properties service
I asked annual statements for tax return for 2 properties on 03 th of May Received 2 statements on 17 th of May : both with math mistakes, asked to check and send me back statements without mistakes, received on 30 th of May statements with math mistakes again . ( different )Again asked to check and send me statements again, still waiting. Sent a lot of emails, asked statements during telephone calls with property manager. Today is 03 th of July - 2 mounts later from first request and I still have not received correct annual statements.
Sergey · 3 July 2023
Agent replied · 27 October 2024
Dear Sergey, We are really sorry to hear about your experience. We are looking into this issue now and a member of the team will be in touch soon. Knight Frank
★★★★★ 5/5
TrustpilotWe had a wonderful experience dealing…
We had a wonderful experience dealing with Knight Frank, in particular Patricia who was professional, prompt with her communication and very available to help with advice during our process of letting a flat.The rest of the team at Knight Frank were also incredibly professional and made the rental process less stressful! A massive thanks to the team and I wouldn’t hesitate to recommend!
Reshma · 6 July 2024
Agent replied · 27 October 2024
Hi Reshma, Than you for your kind words, it was a pleasure helping you with the process. Do let us know if we can help with anything else during your tenancy.
★★★★★ 5/5
TrustpilotWorking with Beth Tighe at Knight Frank
Working with Beth at Knight Frank was a very positive experience. She is pleasant, responsive and effective and gets the job done. She knows when/how to take support from the wider office.
Altaf · 16 September 2026
Agent replied · 24 September 2026
Dear Altaf,
Thank you for your review. So pleased we were able to help you find your ideal tenancy, we look forward to continue working with you on the sale!
Best,
Beth
★★★★★ 5/5
TrustpilotMy partner and I had a great experience…
My partner and I had a great experience with Knight Frank. Summer White was our agent, and she was amazing. She took the time to understand our specific needs and suggested properties accordingly. Summer was also very responsive and always kept us in the loop, making the whole process smooth and stress-free. Thank you Summer for helping us find our new home!
Mark · 15 July 2024
Agent replied · 27 October 2024
Dear Mark,Thank you so much for your kind words and for taking the time to share your experience with Knight Frank. I am thrilled to hear that you and your partner had a positive experience working with me.It was a pleasure assisting you both in finding your new home, and I am glad I could help make the process smooth and stress-free.Wishing you all the best in your new home! If you ever need any further assistance in the future, please don't hesitate to reach out.Warm regards,Summer
★★★★★ 5/5
TrustpilotFast service and thoughtful resolution
We’ve recently moved to the Wimbledon area from outside the UK. The property we are renting is fantastic, but a few items needed updating and fixing. Daniel Lloyd from Knight Frank has been assisting us with speedy turnaround and organizing repair technicians for a variety of issues. Although we’re early on in our time here, our experience with Daniel has been top notch so far!
Kirk · 8 May 2024
Agent replied · 27 October 2024
Thank you for your very kind words, Kirk. It's been a pleasure working with you since you moved into the property. Please let me know whenever you require further support or assistance.Kind regards,Daniel
★★★★★ 5/5
TrustpilotAppreciation for Outstanding Property Managemen-Ava Ho
The staff and manager from our KF team is very prompt for any issues. I would like to especially thank my property manager Ava Ho who being so responsible all the time and react quick for all the problems. I am really appreciate to have her to support me.
Changjian · 11 May 2026
Agent replied · 28 May 2026
Hi Yidan,
Thank you very much for your kind words - I’m really pleased to hear this and glad I could help.
Best regards,
Ava
★★★★★ 5/5
TrustpilotBy far the best agency we’ve had as a…
By far the best agency we’ve had as a tenant. Clear and consistent communication from the moment we started interacting at viewing and right through our tenancy (been 2 years now)
Ian · 9 September 2026
Agent replied · 27 October 2024
Hi Ian
Many thanks for your review and for the kind words. Delighted to hear that your tenancy is going smoothly.
If you ever need any assistance or have any questions, please don't hesitate to get in touch.
Many thanks
Jason and the Knight Frank Canary Wharf Lettings team
★★★★★ 5/5
TrustpilotNaim Beelut in accounts delivered a…
Naim Beelut in accounts delivered a brilliant service to resolve historical outstanding invoices. These were spread over different departments and took considerable time and effort to resolve during the last quarter of 2023. Naim was reliable in providing follow ups to me and it was evident that he was personally invested in getting my case resolved. This is the best service of this kind I have ever had. Thank you!
Paul · 2 January 2024
Agent replied · 27 October 2024
Hi Paul, thank you for your kind words, it was a pleasure assisting you. I appreciate your patience and quick responses. I hope you have a wonderful new year.ThanksNaim Beelut
★★★★★ 5/5
TrustpilotMade to feel at home from day 1
Where to begin as to how amazig Sakina and Zuzzanna were with our process in moving to The Author buildings. Not only did they take the time to help with our unique situation, they truly went out of her way to make sure we felt at home from day one.Thank you both so much.
Joana · 9 October 2024
Agent replied · 27 October 2024
Hi Joana, Thank you so much for your kind words. We’re so pleased that we could help you find your new home and so happy to hear about your experience. Zuzanna
★★★★★ 5/5
TrustpilotWarmth and professionalism
Emily helped me find my first home in the UK, and I am incredibly grateful for her kindness. She was attentive throughout the entire process, answering all my questions with warmth and professionalism. Thanks to Emily, finding a new home was a much smoother and more enjoyable experience. I am truly thankful and feel very fortunate to have received her assistance.
KYUNGBO · 11 June 2024
Agent replied · 27 October 2024
Dear Kyungbo,Thank you for writing such a lovely review! I'm pleased I was able to help you through the process and hope you're enjoying your new home. If you need any further assistance please do not hesitate to reach out to us.Kind regards,Emily
★★★★★ 5/5
TrustpilotProfessionalism with tenancy renewals
Last month, when it came time to extend our tenancy agreement, Kasia from the Renewals team at Knight Frank was fantastic. She moved with clear urgency and efficiency and managed the renewal end-to-end. She kept us updated at every step, making the process completely stress-free and securing the desired outcome quickly. Thank you, Kasia!
Kate · 15 March 2026
Agent replied · 21 March 2026
Thank you so much for your kind words, Kate. I’m really pleased the renewal went smoothly. It was a pleasure to help! Kasia
★★★★★ 5/5
TrustpilotExcellent service provided by Vinoath Selvakumar
Excellent service provided by Vinoath Selvakumar. Vinnie assisted me with extension of lease and communication was great so the whole process was easy, quick and smooth. Everything was settled with exchange of just few mails in a couple of days. My experience with Knight Frank has been excellent for the last four years.
Davor · 13 October 2024
Agent replied · 27 October 2024
Dear Davor,Thank you for the lovely review.It was a pleasure to assist you with your renewal.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotGreat Team
Great TeamI have dealt with KF over 18 months on different occasions and found them to be extremely helpful, knowledgeable and fair. Notably, Sasha Gray-Crosby was very much hands on, well-rounded on various aspects of the rental process and posed as a very resourceful liaison for all of our needs. Kudos to the team that I know I’ll be entrusting for future transactions.
Sayer · 22 April 2024
Agent replied · 27 October 2024
Thank you, Sayer, for your incredibly kind review. It is a pleasure managing your property, and I look forward to the future. Sasha
★★★★★ 5/5
TrustpilotSuccessful rental renewal
I would like to thank Vinnie in the renewals team. I had the pleasure of working with him for the recent renewal of our apartment at Southbank. he managed the process very professionally and efficiently as well as negotiating a good rent review in what is currently a fairly tricky market. Well done Vinnie!
Jane · 24 September 2024
Agent replied · 27 October 2024
Dear Jane,Thank you for the lovely review.It was a pleasure to assist you in your renewal.Thank you for choosing Knight Frank again.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotKnight Frank top services
I have dealing with Knight Frank for a while now, thier services are at highest standards and they would be ready to help and support or even provide solutions for you. Personally, my property manager Anik Ruparelia is very organised person and he pays attention to every single details. He is always available and I am sure once you start dealing with the, you would understand.
Abdulrahman · 17 February 2024
Agent replied · 27 October 2024
Thank you very much for your kind review, we will do our best to continue this service moving forward. Do not hesitate to contact to us, thanks again.Best wishes, Anik
★★★★★ 5/5
TrustpilotI want to thank Eleanor Davis Marla at…
I want to thank Eleanor Davis Marla at Knight Frank Hyde Park lettings in finding me tenants in a short matter of time,Eleanor was very professional,very informative about the market trends and updating me regularly,Highly recommend Eleanor and the team at Knight Frank Hyde Park lettings Sophia Cath,Kamran,James and Philip Rashed Alkhalifa
Rashed · 14 October 2024
Agent replied · 27 October 2024
Thank you for your kind words, Rashed. It was an absolute pleasure working with you and I am sure your new tenants will have a wonderful time living in your apartment.Eleanor
★★★★★ 5/5
TrustpilotJade is a superb advisor
Jade is a superb advisor - when I was buying my flat, she handled what was at times a difficult transaction calmly and smoothly. She goes above and beyond, and always with a smile. She was, and will continue to be, my go to person for anything KF. Thank you Jade.
Sara · 22 October 2024
Agent replied · 27 October 2024
Dear Sara,I appreciate your kind words, and your trust in me is hugely appreciated, thank you.Look forward to working with you in the future!Kind regards,Jade
★★★★★ 5/5
TrustpilotHonestly blown away
Honestly blown away with the level of care and fairness we received working with Knight Frank to rent our flat, especially compared to other agencies we’ve worked with in the past. We worked with Timi specifically and he was communicative, warm, and checked in frequently with us to make sure the leasing and move in process ran smoothly.
Kristin · 28 June 2024
Agent replied · 27 October 2024
Hi Kristin and Will,Thank you for the kind review.If there is anything I can help with in the near future, do let me know!All the best,Timi
★★★★★ 5/5
TrustpilotWell organised, creative and knowledgeable agents
Unquestionably the agent that knew the local market best. They took time to understand the key details of the property, worked very hard to market it successfully and continued to drive the process consistently over a long period of time.
Tony · 16 June 2026
Agent replied · 24 June 2026
Dear Tony,
Thank you so much for leaving this review. The whole Winchester team worked to get this over the line in a difficult market, but we got there in the end! The village won’t be the same without you!
Best wishes
Ed and the Knight Frank Winchester team
★★★★★ 5/5
TrustpilotThank you Louie Mae and team Awesome!!!
After 16 years It’s with a heavy heart that I leave my lovely flat in January , I would like to take the opportunity to personally thank Louie Mae & her excellent team at Trinity church sq . They have looked after me really well, they where responsible, supportive and nothing is too much effort. I wish them all a happy Xmas and new year ..John Lyons
John · 22 December 2023
Agent replied · 27 October 2024
Thank you ever so much for your kind review. It really has been a pleasure assisting you. You will be missed in the community. Thank you again and please stay in touch. Louie-Mae and Team
★★★★★ 5/5
TrustpilotFriendly, professional team
From the moment of contact, to finding and securing a great tenant, the team have been brilliant. So friendly and professional throughout. It was a quick turnaround, which was organised seamlessly. I wouldn’t hesitate to recommend Knight Frank and I shall happily use them again.
Michele · 7 May 2026
Agent replied · 27 October 2024
It was a delight to find you another Tenant Michele, thank you for your great review. Angharad, Jamie & Tina
★★★★★ 5/5
TrustpilotWe have had a wonderful experience with…
We have had a wonderful experience with Stefanie Sutch in our experience of finding a new rental home. Communication has been great, she has been accommodating and available as we went into the house a few different times before moving in and she was able to negotiate our asks from the landlord perfectly on our behalf. Thank you Stefanie!
Rebecca · 20 May 2024
Agent replied · 27 October 2024
Dear Rebecca, Thank you so much for your very kind words.It has really been a pleasure to help you with this move. I hope everything goes well in your new home and please let me know should you need any further help from me in the future. Kind Regards,Stefanie
★★★★★ 5/5
TrustpilotCharlie is reliable and responds fast
Charlie is reliable and responds fast. My new flat is in Notting Hill. I didn’t figure out how to open the door with the keys on my first move-in day. Charlie came to flat within 10min from the office to help me. Many thanks to Charlie and the other trustworthy Knight Frank colleagues.
Yan · 1 September 2024
Agent replied · 27 October 2024
Dear Yan, Thank you for your kind words, I am always very happy to help. Best wishes,Charlie
★★★★★ 5/5
TrustpilotProfessional & Prompt Support by Kim & Molly
I am very pleased with the professional and prompt support by Kim Brooke & Molly Major who helped me find a good tenant for my apartment. They provided me with end-to-end process clarity and seamless tenant onboarding alongside timely and complete payment. Thank you Kim & Molly for your outstanding work & effort which I truly appreciate.
Eng · 18 June 2024
Agent replied · 27 October 2024
Dear Eng,Thank you for such a kind review. We're pleased we managed to help you find a good tenant and make the process smoother for you. If you need any further assistance please do not hesitate to contact us!Kind regards,Kim and Molly
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