Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
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5/5
TrustpilotExcellent customer serviceβ¦
Excellent customer service, best estate agents Iβve dealt with, they go above and beyond and think outside of the box to get sales over the line! I have nothing but praise for Mitch Glassey in Shropshire and itβs not often you say that about an estate agentπ.. but I doubt Iβd have completed my sale without him!
Sam Β· 20 January 2024
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5/5
TrustpilotGreat service
Have liaised with them for nearly 3 years, great service all throughout - responsive, helpful and efficient agents. Can only recommend!
Lim Β· 12 April 2024
Agent replied Β· 25 October 2024
Lim,Thank you for your kind words. We are pleased to have such a loyal customer. Thank you. Knight Frank
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5/5
GoogleCongratulations to the KF Chelsea team for providing a first class client experience and making it stress free! From the outset, Toto took great care in producing the marketing materials - they looked great!
KF are honest with advice and provide regular updates which is really important. If I had mapped the ideal journey it would have been this one.
A special mention to the fab Issy Foster, a true professional and super person who works hard for you and guides you through the selling experience - an asset to KF!
I can't recommend KF highly enough, their fees are no different to other agents, but what you get is a high quality personal experience that continues throughout, not just to secure a sales contract.
Lindsey Β· 25 October 2021
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5/5
TrustpilotBrigette from Renewals is quick and to the point
Renewed our tenancy recently, it was done within 2 days, with no hassle. Very professional and to the point.
Ivan Β· 16 May 2024
Agent replied Β· 25 October 2024
Dear IvanIt was my pleasure helping you and I'm happy we secured your renewal swiftly.Thank you for your feedback and I look forward to working with you again!Kind regardsBrigette
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5/5
TrustpilotProfessional Service
Professional Service - For the past 4 years they have found good professional tenants and been really good to work with. Would recommend.
Nicola Β· 21 February 2024
Agent replied Β· 25 October 2024
Thank you Nicola for your kind review. Knight Frank
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5/5
TrustpilotQuick response and
Itβs a great experience with Malak on finding flat downtown, quick response and help you to find the ideal places.
Zehao Β· 26 July 2025
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5/5
TrustpilotGreat service from Beth Tighe
I received a great customer service from Beth Tighe, great communication she is always looking at various and better property options, would highly recommend!
Zohra Β· 26 January 2024
Agent replied Β· 25 October 2024
Hi Zora, thank you for your review. It has been great working with you so for and I look forward to keep helping you find your perfect home. Best, Beth
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5/5
TrustpilotMy Japanese relationship manager wasβ¦
My Japanese relationship manager was very supportive and kind when I faced some issues after I moved.
岩δΈε€§θΌ Β· 11 June 2024
Agent replied Β· 25 October 2024
Dear Mr Iwashita,Thank you very much for your kind review. We are always here to help if you need anything further.Kind regards,Japan Desk Team
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5/5
TrustpilotExcellent Service.
As the landlord I am constantly kept informed of any changes or developments. I get excellent advice to help me make the right decisions and new ideas are implemented immediately. I am in safe hands and well looked after.
Gabriella Β· 22 November 2022
Agent replied Β· 25 October 2024
Dear Gabriella, Thank you for your lovely review. It was a pleasure assisting you with finding new tenants. Do not hesitate to call me if there is anything I can help with.Ollie
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5/5
TrustpilotDan from Renewals
Neat experience with Dan: kind, professional and highly efficient.
J.C Β· 22 October 2024
Agent replied Β· 25 October 2024
Thank you so much for taking the time to write a review, I hope the remainder of your tenancy is great! Dan
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5/5
Trustpilotkind and patient service
Thank you for the kind and patient service!
Alisa Β· 4 November 2024
Agent replied Β· 22 December 2024
Hi Alisa,Thank you so much for your kind words, it was a pleasure to help you. If I can be of any further assistance then please donβt hesitate to get in touch; it would be a delight to work alongside you again!Best,Lexi
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4/5
TrustpilotEmma from Knight Frank did a great jobβ¦
Emma from Knight Frank did a great job of managing our flat in Poplar and dealing with challenging tenant issues.
David Β· 10 April 2024
Agent replied Β· 25 October 2024
Thank you for review David, I appreciate that the most recent tenancy was not the most smooth sailing but I wish your every success with the apartment in the future! Best wishes, Emma.
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5/5
TrustpilotWould like to comment Vinnie fromβ¦
Would like to comment Vinnie from Renewals for his efficiency and diligence. Made my renewal experience a very pleasant one indeed.
Ace Β· 21 March 2024
Agent replied Β· 25 October 2024
Dear Ace,Thank you for the patience you showed through the process, it was much appreciated.Thanks again for choosing Knight Frank.Kind regards,Vinnie
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5/5
GoogleInes helped me find an apartment and was patient and helpful throughout the whole process. She sent me updated property lists and I eventually found the right one!
R Β· 11 October 2023
Agent replied Β· 24 October 2024
Thank you for your kind words. It was a pleasure assisting you.
Ines
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5/5
TrustpilotEfficient and speedy completion of theβ¦
Efficient and speedy completion of the renewal process with timely updates.
Stelios Β· 13 September 2024
Agent replied Β· 25 October 2024
Hi Stelios,Thank you for the review.It was a pleasure to assist you in the renewal of the tenancy.Kind regards,Vinnie
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5/5
TrustpilotHad very nice experience with Vinnieβ¦
Had very nice experience with Vinnie from Renewals. He's always been helpful, professional and responsive.
Mandy Β· 5 July 2024
Agent replied Β· 25 October 2024
Dear Mandy,It has been pleasure to assist you.All the best.Kind regards,Vinnie
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5/5
GoogleKnight Frank were total professionals from start to finish. We had an excellent experience in a challenging market
Nina Β· 11 May 2024
Agent replied Β· 24 October 2024
Thank you, Nina for taking the time to leave a review. We are delighted that you enjoyed your experience with KF and look forward to working with you again in the future. Best wishes, Dan and Toto
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5/5
TrustpilotFive stars for Emma Soanes
Five stars for Emma Soanes! She was always prompt to respond and keen to help, not to mention capable.
John Β· 15 April 2024
Agent replied Β· 25 October 2024
Thank you for your review John, I am glad that you found my service to be up to standard. It has been a pleasure to manage your tenancy and I wish you all the best for the future. Best wishes, Emma
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5/5
TrustpilotExcellent service by Vinnie fromβ¦
Excellent service by Vinnie from renewals on my tenancy.
Baur Β· 7 October 2024
Agent replied Β· 25 October 2024
Dear Baur,Thank you for the lovely review.It has been a pleasure to assist you.Kind regards,Vinnie
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5/5
TrustpilotJames from lettings
James from lettings was excellent! Very communicative and easy to work with. Would work with him again.
Tomas Β· 20 May 2024
Agent replied Β· 25 October 2024
Thank you for the kind words, Tomas. It was a pleasure assisting you with your rental search. Wishing you the best. James
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5/5
TrustpilotYa Wen Help
Ya Wen gave me a lot of help in the management of my two apartment rental. She helped me solve many questions. I would like to say thank you from the bottom of my heart
Yanying Β· 26 February 2023
Agent replied Β· 25 October 2024
Thank you for your kind review. It has been a pleasure working with you, and I wish you all the best. Ya
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5/5
TrustpilotGood support for my contract renew
Good support for my contract renewHelped me alot and patient of Vinnie from Renewals
ι¨ζ‘ Β· 10 July 2024
Agent replied Β· 25 October 2024
Hi,Thank you for the kind words.It has been a pleasure to assist you.Kind regards,Vinnie
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5/5
GoogleToto in the Chelsea office was extremely helpful and always quick to respond. All-round great service and I will certainly use Knight Frank again in the future.
Piers Β· 11 October 2023
Agent replied Β· 24 October 2024
Thank you, Piers for taking the time to write a review. We look forward to working with you again in the future. Best, Toto
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5/5
TrustpilotVery professional and very welcoming.
Very professional and very welcoming.Loved KF devotion and found a tenant really fast with great rental returns π
Hamed Β· 25 April 2024
Agent replied Β· 25 October 2024
Thank you, Hamed.Looking forward to continuing to work with you in the future!Very best,James
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.