Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe team at KHF have been truly…
The team at KHF have been truly incredible with providing an accessible, easy and simple experience. Being new to the UK and all the procedures here, they walked me through each step of the application process and handled all the key steps for me with the utmost understanding of my circumstances and my needs. I am especially grateful to Linnea and Alex who were just brilliant in facilitating the whole process. I absolutely recommend KHF to anyone looking for a properly accessible and supportive organisation.
Kristi · 15 February 2024
★★★★★ 5/5
TrustpilotHuge shout out to Loveisha…
Huge shout out to Loveisha at the Tooting branch. One of the kindest and most helpful agents we've dealt with over this very stressful house hunt. She's a star!
Jacqueline · 16 April 2024
★★★★★ 5/5
TrustpilotWe were dealing with Luke Prothero at…
We were dealing with Luke Prothero at West Hampstead branch.We couldn’t have done without his help.Thank you Luke!
HYEONJEONG · 25 October 2024
★★★★★ 5/5
TrustpilotBrilliant company and staff
I recently sold my flat through the Ealing branch and was looked after by Chris and Martin who went above and beyond to hand hold me through the selling process. The process of completion took a little longer than usual however their perseverance of pushing forward key deadlines and ensuring that all parties were working together really helped. Their expertises and friendliness made the usually stressful time that much bearable. I highly recommend KHF for their selling strategy and customer service.
Rosie · 13 February 2024
★★★★★ 5/5
TrustpilotA very professional and helpful remortgage
A very professional and helpful remortgage with KFH, they were able to help me through all of my questions and were very patient throughout the whole process. Highly recommended Sawan, he made sure to listen and help with it all.
Jack · 31 July 2023
★★★★★ 5/5
TrustpilotHighly Recommend!
Shout out to Mohammed and Anthony at KFH Canada Water sales team who worked tirelessly to get the sale of my flat over the finishing line. Thank you!
New · 30 April 2024
★★★★★ 5/5
TrustpilotKFH come highly recommended
KFH come highly recommended! We bought our flat through them 12 years ago and had such a good experience that they were our ‘go to’ when it came to selling. We had an asking price offer within 48 hours and true to his word, Barrington found us the ideal house, off-market. Finan navigated us smoothly through the process of moving and the flow of communication meant there were no glitches or surprises. A great team effort from KFH!
Charles · 21 March 2024
★★★★★ 5/5
TrustpilotGreat Service!
Leigha has been a great help with my property search. She is patient and really listens to what I want from a property! Thankyou!
Alex · 11 July 2024
★★★★★ 5/5
TrustpilotVishal was instrumental in the process…
Vishal was instrumental in the process of buying the flat and always available to help and sort the issue - really recommend
Bastien · 14 August 2024
★★★★★ 5/5
TrustpilotBrilliant agents highly recommend
Brilliant agents highly recommend. Jimmy and his team went over and beyond to ensure the sale went through smoothly and kept us informed at every stage. Highly recommend the Wimbledon branch.
Margaret · 26 February 2024
★★★★★ 5/5
TrustpilotGreat Agency
Charlie Vickers made my experience easy, he was outstanding, very caring and helped me all along during the purchase of my property
Doris · 13 August 2024
★★★★★ 1/5
TrustpilotTheir incompetence doesn’t come at a cheap price at all
I'd give this company negative stars if I could.From inconsistent responses to maintenance requests (if any) to messing up residents account they've ticked all the possible boxes when is about lack of professionalism and gross incompetence.For the past 5 years and a half, since I live in a development managed by KFH, KFH employees:* always failed to send the budget on time,* messed up the finances of the development (residents who paid for their services and have direct debit set up get referred to solicitor for having unpaid debt),* sent us all kind of dodgy contractors who did more damaged that repair the existing issues (talking here about plumbing, door entry system, lifts),* ignored or simply delayed to take measures to rectify the security related issues and residents ended up with their property being damaged or stolen,* failed to obtain important documents from the developer when the so called handover took place,* failed to arrange maintenance contracts,* failed for years to collect the unpaid debt which led to not paying the contractors, which affected our RTM company credit score,* failed to put in place a handover process when they changed managing agents (this acted like a factory reset...every time a new person joined, we had to start from scratch with reporting existing issues or restart the improvement work),* lied through their arses the residents numerous times blaming the sun, the moon, the contractors, other residents etc most of the time someone made a complaint, in the happy scenario they bothered to respond to a complaint.The list can go on and on.For anyone who reads my comment, avoid having to do business with them especially if names as Richard Benson, Carl Warland, Lauren Brooks, Denisha Wallace, James Hewitt-Lee come up. Their incompetence doesn’t come at a cheap price at all.
Alexandra · 1 February 2024
★★★★★ 5/5
TrustpilotAgent was very knowledgeable and…
Agent was very knowledgeable and helpful. He was very polite and positive and highlighted all of the positive features of the property
Jannett · 11 August 2024
★★★★★ 5/5
GoogleLooked through a few agencies but KFH was by far the best for communication and customer integrity. We were treated really well with everything presented clearly without pressure from the staff. Nishaad was extremely helpful in laying out all the details and the customer experience was pleasantly personal and informative. Would highly recommend for an informative and calm experience in comparison to other letting agencies.
Beth · 10 November 2018
★★★★★ 5/5
TrustpilotOur experience with KFH letting teams…
Our experience with KFH letting teams was wonderful.we have long established relationships with them on providing us with good tenants.The reputation of them handles the letting process was always excellent.we are delighted with the services and support they offered on providing new tenants and drawing contracts on our behalf and tenants.we definitely will recommend them as excellent estate agents in our area.Regards David & Michelle
Michelle · 24 October 2024
★★★★★ 2/5
TrustpilotTerrible responsiveness
Terrible responsiveness, and customer serviceAgents only seem to respond to tenant inquiries when the landlord needs something, and follows up with immediate urgency. When it comes to tenant inquires around repairs, or tenancy information, they are slow and on a number of occasions have to be pushed to action anything. You can tell who they really are there to represent and help.
Pbabs · 7 December 2024
★★★★★ 4/5
TrustpilotKFH property management services
KFH has been providing the property management to us for more than 10 years, the service is always great.
Zhaobo · 16 March 2026
★★★★★ 5/5
GoogleJack Eugenio was a great help during my property search, although I ended up living in a different area I couldnt recommend him enough if you are looking for a property in Kensington and Chelsea!
Yuval · 9 November 2023
★★★★★ 5/5
Trustpilotevery stage of the process
Emilia was very caring, and helped us through the stages with the brightest smile
Samaneh · 6 December 2024
★★★★★ 5/5
GoogleConnor has been absolutely amazing from start to finish, always one step ahead, working closely with everyone involved (other estate agents, solicitors and even mortgage brokers!) in the buying/selling process. Very responsive to any queries, great at communication and lovely and reassuring along the way. Highly recommend!
Hannah · 9 November 2022
★★★★★ 1/5
TrustpilotTerrible at sorting issues out
Terrible at sorting issues out. We have had issues which our house we are renting that has been known to them for months now yet no progress...
Brandon · 2 January 2026
★★★★★ 5/5
TrustpilotHouse sale
The staff at KFH Crofton Park (in particular Gintare and Sian)made the process go very smoothly and were lovely to deal with! Thank you!
Mrs · 15 June 2024
★★★★★ 5/5
TrustpilotMihai and Darren are very good agent
Mihai and Darren are very good agent. They know how to advertise and they are both good in the field.Mihai have been very good from the beginning to the end and he supported me throughout my time with him and he also help to call order agent on my behalf to re assured them that I am very ready to buy the house that I am interested on
Kehinde · 24 August 2024
★★★★★ 5/5
TrustpilotTop service
Liam and Charlotte at the Chiswick Branch were super nice and looked after us. Thank you guys.
D · 11 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
