5/5
TrustpilotSawan Shah is a Superstar!
Sawan Shah is very understandable person, profession consultant and always on top of everything. A great asset in your company highly recommended! Thank you for your guidance, Vanessa & Rishi
Trusted Agent profile · Kensington and Chelsea
Kinleigh Folkard & Hayward South Kensington Sales reviews in Kensington and Chelsea
★★★★★
1,254 reviews across 3 platforms
29 Harrington Road, London, SW7 3HD, Kensington and Chelsea, SW7 3HD
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Kensington and Chelsea, at 29 Harrington Road, is rated 4.4 out of 5 across 1,254 reviews on three platforms, including 211 Google reviews rated 4.9. See how it compares with other estate agents in Kensington and Chelsea.
211
Reviews on Google
This office
9
Reviews on Facebook
Business-wide
1,034
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot3/5
TrustpilotRushed viewings
We bought a house with KFH as the sellers agents. Communication initially was good, but when it came to the viewing, Finan rushed us, as he had other viewings. We had about 15 minutes to view a million pound 4-bedroom house. We made an offer and wanted a second viewing to confirm we were happy.At this point we were ready to make the largest transaction of our lives and Finan again rushed us through the viewing. Not to mention that he didn't know where the keys to the windows or back garden were, nor could he answer some of our simple questions about how the common area was managed.We ended up going with the sale anyway and solicitors were involved. Regardless of that, a few weeks in KFH chase us for a completion date, trying to bypass any solicitors involved.Overall I would have been happy if the viewings weren't rushed, they knew more about the property and they knew where all the keys were.
1/5
TrustpilotUnorganised
Unorganised, slow, inefficient. The worst management company.We are residents of Baronet House, NW10 7GP. Their communication and management skills are very poor. They take ages to resolve simple issues, don't provide updates in a timely manner, don't answer emails and calls, and their attitude is underwhelming. The lack of updates and how long KFH takes to answer our queries (when KFH bother to reply) massively frustrates us all.They cannot be trusted to do a decent job. Avoid at all costs.
1/5
TrustpilotThe worst management company.
Unorganised, slow, inefficient. The worst management company.We are residents of Baronet House, NW10 7GP. Their communication and management skills are very poor. They take ages to resolve simple issues, don't provide updates in a timely manner, don't answer emails and calls, and their attitude is underwhelming. The lack of updates and how long KFH takes to answer our queries (when KFH care to reply) massively frustrates us all. They cannot be trusted to do a decent job. Avoid at all costs.
5/5
TrustpilotThorough and knowledgeable
Thanks to Sawan and Sharon for helping us get a new mortgage, they made the process very easy for us and took the time to get us the best deal.Many thanks!
5/5
TrustpilotLaura Eastaff - Laura has been amazing in helping us…
Laura has been amazing in helping us sell our property. She took the time to explain the process and reassure us during the entire experience. Nothing was too much trouble for Laura. Lovely lady!
5/5
TrustpilotGreat and professional service
Deana was extremely patient during a drawn out process with solicitors and kept the rest of the chain calm even in tricky moments! Highly recommended
5/5
TrustpilotAn amazing company and team
An amazing company and team. We have been dealing with the team in Raynes Park to sell a probate property. From the moment they came out to value the property to completion (with lots of issues and bumps along the road from buyers) they have been nothing but helpful, informative and absolutely amazing. They worked with us for over a year and always kept us informed without being overbearing. Were a great go between for us and the buyers and chased many issues for us.
4/5
TrustpilotKFH made the a process smoother
KFH made the a very long and forecourt process of buying and selling easier. I felt like I had the right partners working for me.
5/5
TrustpilotKFH Kingston were fantastic
KFH Kingston were fantastic. William was available when ever we needed him, and he was a huge help with chasing solicitors and getting information. They were the easiest part of the process!
5/5
TrustpilotVery happy with the service - reliable, well-informed, available to answer questions at short notice
Sawan Shah helped us find a mortgage for our first home purchase. We are grateful for his help. He was always very well-informed and available to answer our questions in detail and at short notice. As first time buyers, he also walked us through the home purchase process, which was also very helpful. We would recommend his services anytime! Many thanks, Sawan, for all your help!
5/5
TrustpilotProfessional, attentive service
Linda and Jimmy were attentive and professional throughout the sales process. They were always honest and clear in communication and helped the sale of our flat go smoothly.
5/5
TrustpilotVery Perfessional
Both Fred and Sharon were very professional and helpful. They made the process very straight forward.
5/5
Trustpilotvery professional people
I had my flat on to rent in Wimbledon Village (a sought after location) with a local village agent and after two months with them I had no offers ( and hardly any viewings) so I switched to KFH and I then had two decent offers within the first week, one of which i accepted. I wish I had switched agents earlier .
5/5
TrustpilotExcellent experience with KFH Brockley
I was extremely impressed with the professionalism of the entire team at KFH Brockley. Sian managed the process extremely well, ensuring that I was kept well informed of developments and that any questions I had were answered quickly and comprehensively. She put me in contact with her colleague Gintare who was with me every step of the way and was invariably courteous and engaged. I never felt pressurised and I was always made to feel like an important and valued client - hugely important as the whole process of buying and selling is stressful and can feel overwhelming. Every effort was made to ensure that the sale progressed as smoothly as possible - even to the extent of printing documents for me when my own printer gave up. I am grateful to the team for their support and concern over the months of completing the sale of my house and the purchase of my flat, and I am very appreciative of all their help.
4/5
TrustpilotGreat for tenancy, not so much for sales.
I used KFH's services for 5+ years. They helped me first find a tenant and managed the rented property for 5 years. After this I sold my property through them as well.My honest assessment is that they were great with tenancy (I got prompt reports, payments as scheduled, quick remediation of any issues with the property, etc) and it worked as a charm. However their sales service appeared disinterested. Even though they were well incentivised to find and close the buyer, I struggled to get them to push the buyer or even promptly respond to my queries. Ultimately we got over the line and the solicitor was quite helpful, but I do feel we could have closed at least a month earlier if KFH were more prompt and firm. This is why I am not giving them 5 stars. In short, great for tenancy in the region, but perhaps there are better agencies to approach for the sales process.
4/5
TrustpilotZurenu Surendrakumar was very helpful
KFH and especially Zurenu Surendrakumar acted super professionell and helpful.Zurenu was very responsive and supported the purchase process very well.
5/5
TrustpilotYasmin Vedat (KFH Marylebone) was the…
Yasmin Vedat (KFH Marylebone) was the best agent I could have wished for! Not only was she instrumental in making the deal happen but I always felt perfectly taken care of with her in the driving-seat!
5/5
TrustpilotKFH second to none
I have bee a landlord with KFH for more years than I can remember which says everything about them. Having used several agents for over 20 years KFH are second to none. Very professional they know the laws of letting inside and out and the staff cannot be more helpful. It’s a pleasure to deal with an agency that gets it right. (…and no I am not an employee of KFH).
4/5
TrustpilotRoss from Raynes Park was excellent and…
Ross from Raynes Park was excellent and really proactive. He knows his stuff and is also personable, prompt and engaging.
5/5
TrustpilotThumbs up for Leah!!!
Leah has provided an outstanding service - she literally chased me within seconds from the very first time I expressed an interest on line about a property. Since the very first call, she has been providing me and getting back to me regularly with new properties available according to my requirements, making my search much much less stressful than all my previous experiences all together. Thumbs up big time!!!!
1/5
GoogleI have only given the South Kensington branch of Kinleigh Folkard & Hayward 1 star as Google does not given the option of leaving none. We were tenants in a property managed by KFH for over a year. Towards the end of our time renting with them, we found ourselves on the receiving end of a shocking, embarrassing and damn right immoral service. In the 12 days after vacating our property we found ourselves dealing with a difficult landlord, withholding our hefty deposit for no reason, despite check in reports matching the check out. The KFH team were lazy and unproactive in chasing the landlord for a response, they would rather pass the buck than reach a solution. They claimed they hadn't heard from the landlord, despite the fact inbetween times she had time to come on here and write a review, praising their service. It was only through a stern phone call to branch management, demanding action be taken that the landlord miraculously agreed to release the deposit. This was my partner and I’s first time renting and through KFH, has been an unpleasant endeavour that I wouldn’t recommend to anyone.
Agent replied · 8 November 2024
Hi Josh, Thank you for taking the time to review us. Here at KFH we take all feedback seriously and are sorry to hear that you were not satisfied with your experience. As such, we have investigated this matter for you and can see that you have issued a complaint with our client liaison team. The issues stated in your complaint lie with our Property Management team and not our South Kensington branch, however it is to our understanding that this has now been addressed and resolved. Wishing you all the best for the future. Kind regards, KFH
5/5
TrustpilotThe team at KHF have been truly…
The team at KHF have been truly incredible with providing an accessible, easy and simple experience. Being new to the UK and all the procedures here, they walked me through each step of the application process and handled all the key steps for me with the utmost understanding of my circumstances and my needs. I am especially grateful to Linnea and Alex who were just brilliant in facilitating the whole process. I absolutely recommend KHF to anyone looking for a properly accessible and supportive organisation.
5/5
TrustpilotHuge shout out to Loveisha…
Huge shout out to Loveisha at the Tooting branch. One of the kindest and most helpful agents we've dealt with over this very stressful house hunt. She's a star!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward South Kensington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
