Kinleigh Folkard & Hayward South Kensington Sales reviews in Kensington and Chelsea

★★★★★ 1/5

Trustpilot

TERRIBLE EXPERIENCE

TERRIBLE EXPERIENCEAs owner I do not suggest at all KFH. They forgot to deduct from my statement the rent that a previous tenant had payed and to give me back the fees that I had payed to them. Instead to apologise for the mistake they refuse to take there responsability asking me and the tenant to solve the situation between us and even wanted the tenant, not them, to give me bavk the fees that they kept twice.In 32 years of renting the flat never happened such a unprofessional and really bad behaviour

Valeria · 25 June 2024

★★★★★ 5/5

Trustpilot

Property purchase Raynes Park

Great experience with Pippa and the team at Raynes Park. Good communication and quick responses throughout our property purchase. Highly recommend.

Ant · 17 December 2024

★★★★★ 5/5

Trustpilot

Great Service

Henrietta Macer and Josh Collins of the Putney branch were really great and went that extra mile for me throughout the process. I was hardly talking to anyone from my other estate agents (selling my property) but they were unfailingly nice and helpful.

Catherine · 20 October 2025

★★★★★ 1/5

Trustpilot

Not a great experience to be honest…

Not a great experience to be honest although the people I dealt with were pleasant. I had to rewrite the sale particulars because the ones drafted by KFH were inaccurate, including as to very basic things like the position of local tube stops, number of bathrooms, car parking, floor plan, etc. I had to ask for external photos to be redone as they were taken from the block’s least favourable elevation. Subsequently there was a refusal to take my instructions as to the continued marketing of the property once an offer had been accepted and a failure to pass on to the prospective buyers certain conditions which attached to my acceptance of offer. All in all I thought KFH’s service and professionalism to be poor. In the other hand they found me a buyer so I am grateful for that. I instructed the Canada Water branch.

Mark · 20 June 2024

★★★★★ 5/5

Trustpilot

Excellent from start to finish

We had an excellent experience with KFH. Sawan was so supportive right from the start and the whole process was managed very smoothly. Thank you KFH!

Sophie · 28 September 2024

★★★★★ 1/5

Trustpilot

Self interested and unresonable.

Absolutely would not recommend renting through Farringdon branch. Letting agent does not care about anything including regulations, and will tell you to pay 6 months upfront before even writing up a contract. Will also selectively air your questions if she so pleases, and then blame you for not being quick enough when she springs it on you. I understand that it is a stressful market but the manner that things were dealt with cannot be justified, especially coming from a sales agent.

Marie · 17 June 2024

★★★★★ 1/5

Trustpilot

Profoundly dishonest

Profoundly dishonest. I wanted to break my lease. They agreed verbally. Months later, when all preparations had been made and when I was due to move out within days, they sent me a document in legalese saying that they had *now* received instructions from their client and were prepared to process a contract release *on condition* that I paid them £3,000+ in liquidated damages first - while they continued to hold my deposit. Of course, I refused to pay and there wasn’t much they could do about it. But it added a lot of unnecessary stress to what should have been a smooth and easy process. Estate agents. I have been a tenant and a landlord and I have seen the process from both sides. My experience is that if there is an opportunity to stiff the tenant - who is usually the party with less power - they will take it. My experience with KFH showed me that they are no different, despite the high ratings on this site.

Matthew · 15 June 2024

★★★★★ 5/5

Trustpilot

Highly recommend

We had a great experience with KFH - they were super efficient, made sure they found the right property for us and were available to answer any questions - Niki was notably helpful! Would highly recommend.

Eleanor · 25 March 2024

★★★★★ 4/5

Trustpilot

Helpful and attentive

Sawan and Ravi were very helpful and attentive to our needs. He gave us many options and was very patient with us.

Maurizio · 21 November 2024

★★★★★ 5/5

Trustpilot

Excellent customer focus & service

A big thanks to Keith Choruma in the Southfileds branch - consummate professional as always. Excellent communication, quick response to queries and just really pleasant to deal with. Much appreciated as a time pressured landlord.

JS · 11 April 2024

★★★★★ 1/5

Trustpilot

Highly unprofessional surveyors. No response after more than a month!

I applied for a mortagage on April 10th 2024 to Nationwide. This company requested a valuation to the unprofessional and irresponsible surveyors from Kinleigh, Folkard & Hayward (KFH). These so-called professional surveyors conducted an inspection on April 22nd. After more than a month they failed to deliver the report and refuse to provide any explanation as to what is going on. They give updates every 2-3 weeks usually requesting for unnecessary documents such as whether the flat has a balcony and this has to be provided using a specific format and signed by a specific person. Impossible to get and unnecessary as they did an inspection. I am about to lose the transaction as the seller wants to withdraw because of KFH. Thanks so much! Keep using scam like tactics with your customers! Application reference number from Nationwide: M629280331

Enrique · 5 June 2024

★★★★★ 5/5

Trustpilot

KFH Blackheath were as helpful as ever…

KFH Blackheath were as helpful as ever in securing the tenancy for my flat. Thanks to Natalie and Lisa who managed everything for me, taking the time to establish the best terms for the tenancy renewal.

Robin · 19 March 2024

★★★★★ 4/5

Trustpilot

They rented a flat for us

They rented a flat for us, and they achieved a higher rental income pcm than the other agents estimate. Had it occupied very quickly and efficiently. One thing though. We lost all of that additional rental income in fees to KFH.

DAVID · 31 October 2025

★★★★★ 5/5

Trustpilot

Valuation was ambitious but result was good

Valuation was very ambitious and set expectations that were not met. However, overall I was kept informed and they were great help with dealing with the awkward purchaser who had lots of last minute snags.

Gary · 5 April 2024

★★★★★ 5/5

Trustpilot

Sawan and team at the Muswell Hill…

Sawan and team at the Muswell Hill Branch were excellent. Very patient, and all round good service every step of the way. Would recommend!

Marcus · 15 October 2024

★★★★★ 5/5

Trustpilot

Proactive estate agency. Annabel Barnard went out of her way to…

Annabel Barnard went out of her way to arrange a viewing at short notice- and then for all the other members of the family who had to have an opinion!

R · 5 July 2024

★★★★★ 5/5

Trustpilot

Anthony Wesley

Anthony Wesley was brilliant. He was very helpful and cooperative to resolving a query on a clients account which had a positive outcome. Very quick responses to emails and a pleasure to work with. Thank you!

Natalie · 12 March 2024

★★★★★ 5/5

Trustpilot

Outstanding service

It is hard to overstate how brilliant Oliver and Shaun at KFH Highgate have been throughout the whole process of listing our property to completion. At every stage of the process, Oliver and Shaun, and all the staff at KFH Highgate, made a significant amount of time for us and helped us through what is a typically an incredibly stressful process. Regular communication with Oliver, typically initiated by him, made this stress almost non-existent. When we were eventually under offer, Oliver recommended a service to help find a solicitor for us; both this service and our subsequent solicitor have also been excellent and we will continue to use the solicitor for our onward purchase. We have had very mixed experiences with estate agents in the past; KFH stands alone in the great care and respect that they have treated us with and made the whole experience of selling a property as exciting as it should be. I have recommended them to many people in the area who are thinking of selling and I will continue to do so.

George · 28 May 2024

★★★★★ 5/5

Google

I wanna send a big thank to Anya who has gone beyond my expectations. Being really helpful and accommodating all my demands in such short time.

Mirco · 9 September 2024

★★★★★ 5/5

Google

The KFH South Kensington Team really are the best - highly professional, friendly and very reliable. Not only were they totally focused on marketing and getting the property let, they handled the referencing and legal process superbly and managed relations so well with the tenant prior to occupation whilst we completed building works to the property. Thank you Daniel Laura and Kiran for a really fantastic job! I would thoroughly recommend them

Anthony · 10 November 2017

★★★★★ 5/5

Trustpilot

Professional

Professional. Keep you advised throughout the process.

Nicholas · 30 July 2026

★★★★★ 5/5

Trustpilot

An exceptional service …

Grant and the team at the Southfields branch of KFH delivered an exceptional service and ran the whole process through the chain seamlessly. I would highly recommend them.

Dan · 3 August 2024

★★★★★ 5/5

Trustpilot

KFH Balham

Professional and courteous.Good communications from the start. My main contact Joel was always available and kept me updated on progress and any issues. Completed the house sale in good time and with relatively few issues.

Keith · 25 March 2024

★★★★★ 5/5

Trustpilot

Best Estate Agent in NW3

We have been happily using KFH for a while now to manage the rental for one of our properties and more recently they supported us in the sale of our property, and they did a really great job! Special call out to Jonathan who was incredibly patient and supportive, even on my grumpy days. I would have no issue recommending their service and we will certainly be using them again in the future. Thanks again, Anthony & Mariana

Mariana · 26 June 2024