Trusted Agent profile · Kensington and Chelsea
★★★★★
1,995 reviews across 2 platforms
128 Holland Park Avenue, London, W11 4UE, Kensington and Chelsea, W11 4UE
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Kensington and Chelsea, at 128 Holland Park Avenue, is rated 4.4 out of 5 across 1,995 reviews on two platforms, including 255 Google reviews rated 4.8. See how it compares with other estate agents in Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
1/5
TrustpilotPoor service..
Poor service... don't work in the interest of the landlord. Whenever anything goes wrong they shift the blame away from themselves and lay it on the landlord. Their answer is always to find expensive trades people, which do more than they need and the landlord ends up paying. Tenants don't seem to get a good service either.
2/5
TrustpilotImprovement needed for Property Management Service
The property manager knows little about the property and not being responsive in solving the issues. One man band property management team and no escalation at all. Improvement needed for their property management service quality
5/5
TrustpilotAlways very professional and customer friendly
I have been working with KFH for more than 5 years now as a landlord, and I have always found them to be very professional, reliable and effective, but also caring and pleasant to deal with on personal level. Highly recommended.
4/5
GoogleFrom my most recent experience Amera has been the most thorough, with great communication skills throughout the past two months. Two very important qualities to have.
5/5
TrustpilotGoing above and beyond!!
Going above and beyond!!A personal tailored approach making the whole experience one of joy in what can be a stressful time.Always there and tuned in to what was needed and executed perfectly!
5/5
TrustpilotExcellent service from the Baker Street…
Excellent service from the Baker Street office of KFH who kept me informed at every stage of the sale of my flat, monitored progress with solicitors and when difficulties arose with potential major works they handled the situation extremely efficiently and the sale was successfully concluded. Highly recommend services of KFH
4/5
TrustpilotGreat team
Great team, always available and supportive through the process. Particularly efficient to get things moving and find options in case of issues arising. Would definitely use them again!
5/5
TrustpilotKFH found a buyer pretty quickly
KFH found a buyer pretty quickly, and negotiated a good offer from them. They were good communicators and kept on the case till completion.
4/5
TrustpilotAll details were agreed before the…
All details were agreed before the tenancy commenced in a transparent manner which facilitated a good closure. Still the details needed to be asked before it was provided.
5/5
TrustpilotI have received good support from KFH
I have received good support from KFHThey look after youThey are easily contacted They will do carry out something you asked them no reminder neededCurrently it is Terry Farrant
5/5
TrustpilotProfessional & Efficient
Landed us a buyer very quickly. Good communication throughout. Knew when to lean on the solicitors to ensure things kept moving along and our sale didn't fall through.
1/5
TrustpilotWorst experience ever
Worst experience ever. Had a viewing at 1pm, they called me to move it at 12:45pm. I agreed and got there on time. Waited 15 mins, called three times and no answer. I do not recommend it. Sandra
4/5
TrustpilotCustomer Experience with our house sale
Josh from the Balham Hill branch was very professional and went beyond his role as Estate Agent coordinating the lawyers to ensure that the exchange date we requested was met. He always returned calls and always kept us up to date with progress. So we had a very good ciustomer experience.
5/5
TrustpilotTerry was excellent!
We didn't know the area at all so Terry Ellingham took time to show us a range of areas and types of property. He was very generous with his time and was always responsive, his advice was straightforward and fair.
5/5
TrustpilotGreat selling experience!
The team at KFH (we worked mostly with Joe and Che) were extremely conscientious and thorough, and helped us navigate every aspect of the sale. Communication was great and they were always available to give sound advice. Would happily recommend!
5/5
TrustpilotMortgage application
The mortgage team at Kinleigh Folkard & Hayward were more than a pleasure to deal with from start to finish. They took me through each step explaining and advising me as we went. It made the whole mortgage experience feel a lot more manageable.
5/5
TrustpilotThe lettings team at Peckham are wonderful!
The lettings team at Peckham are professional, personable, kind, courteous and genuinely a lovely group. Andy's efficiency and guidance has been helpful and professional. Paul, Clement and Ivan are such lovely guys who show genuine interest and concern about their clients needs, both landlords and tenants. Thank you to the Peckham team.
1/5
TrustpilotNever contact this agency!!
Never contact this agency!!! After filling out the questionnaire and providing all the documents, the rent is refused and the deposit is not returned!!!
4/5
TrustpilotKFH were helpful and professional…
KFH were helpful and professional throughout the process of selling my flat. The flat took time to sell due to the changing financial circumstances experienced in 2023. KFH were always ready with new potential buyers and supported me during anxious moments.
5/5
GoogleMaya has been very helpful to me in managing and letting my flat. She is very accessible and has always been very pleasant and helpful.
1/5
TrustpilotIt’s been hell dealing with the agency…
It’s been hell dealing with the agency by the end of tenancy. They are not really tenant friendly. They side more with the landlords, and if you get a bad none responsive landlord you just have to deal with it. They are thief of your money and trust
4/5
TrustpilotKFH are friendly and professional
We sold our house through KFH with a minimum of fuss.Their valuation and selling process was realistic and professional.We would use KFH again.
2/5
TrustpilotWorking for landlords not tenants
Working for landlords not tenants. Extremely pushy, got us to make unnecessary compromises for the landlord wherever possible, encourage rent bidding, rushed us into handing over money, resistant to making repairs to the house before moving in.Our agent was Francesca Ottley. Would never work with her again.
5/5
TrustpilotI was well supported from start to finish.
Communication was great from start to completion, I knew what to expect and was guided along the way. Moving home is stressful but the support I received helped process run smoothly.
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