Trusted Agent profile · Kensington and Chelsea
★★★★★
1,896 reviews across 2 platforms
128 Holland Park Avenue, London, W11 4UE, Kensington and Chelsea, W11 4UE
Kinleigh Folkard & Hayward's office in Kensington and Chelsea, at 128 Holland Park Avenue, is rated 4.4 out of 5 across 1,896 reviews on two platforms, including 228 Google reviews rated 4.9.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat support from lettings manager
Nick Di Palma has been my lettings support manager and has been amazing. He is always highly professional, positive, supportive and solutions orientated.
Thank you for your kind words, John. We are thrilled to hear that our lettings support manager has provided you with such reliable and supportive service. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotI recently switched to KFH and had a positive experience
I recently switched to KFH and had a very positive experience with them sorting out a leak in my bathroom. Nick, the property relationship manager who dealt with my issue, was very professional, kept me up to date every step of the way and even mediated when the contractors did a subpar job with the new pipings and helped me resolve the issue. All in all, great job!
Thank you for sharing your positive experience, Nikos. We're pleased to hear that our knowledgeable property relationship manager kept you informed and provided supportive mediation with the contractors. We apologise for any issues with the initial work and appreciate your understanding. Our local expertise aims to deliver reliable and quality results for our clients.
4/5
TrustpilotWe had some issues at the start. But
We had some issues with our tenancy before and when we first got our property which caused alot of things to be very stressful due to our letting agent but once we were passed on to our property manager, Nick Di Palma things went much more smoothly. He has been a huge help with any issues we have raised so far and has fought for us on a few occasions I believe if he continues to be our property manager he will make us truly love living here with kfh.
5/5
GoogleRob was an absolute pleasure throughout my entire experience. He made the process of finding a place quick and seamless! I'm so grateful to have found and secured something incredible in less than 24 hours of speaking to him. He truly goes above and beyond what's required of him!
Thank you so much for your kind words, Iman. We're thrilled to hear that Rob made your experience quick and that you secured something incredible in less than 24 hours. Your feedback truly highlights our commitment to customer-centric service, and we look forward to supporting you in the future.
1/5
TrustpilotAvoid at all costs
Under KFH’s management, prolonged water ingress caused damp and mould so serious that the council’s Environmental Health team had to serve a statutory notice because necessary works had not been completed. Despite that intervention, remedial works remained outstanding when our tenancy ended. We also endured approximately eight months without a properly functioning shower and a separate roof leak that persisted for around 235 days. This was not one unfortunate delay, but a sustained failure to manage serious defects effectively. Based on our fully documented experience, I strongly warn tenants and landlords against entrusting a property to KFH. If zero stars were possible, that is what I would give. Avoid at all costs.
5/5
GoogleClaudio has been helping in my search for a flat. He not only has a profound knowledge of the Notting Hill area, but he is excellent in translating your search criteria into a portfolio of suitable potential properties. He is the best !
Thank you so much for your wonderful feedback. We're delighted to hear that Claudio’s deep knowledge of Notting Hill made your experience such a positive one. Your kind words mean a lot to us and inspire our team to keep delivering the trustworthy, customer‑focused service you can rely on. We look forward to supporting you in the future.
5/5
TrustpilotThank you Randall
Thank you Randall - Excellent service as usual from KFH
Thank you for your wonderful feedback, Dan. We are delighted to hear that you consistently receive excellent service from our knowledgeable team. We pride ourselves on our reliability and we look forward to supporting you again in the future.
5/5
Google5 star service from the brilliant KFH team, in particular Saroosh & Anya; the Notting Hill dream team. Just sold a flat for West11 above guide (£1.3m) on Brunswick Gardens, W8. A delight to deal with- the new kids on the block are on it! Christian (West11)
Thank you so much for your kind words, Christian. We're happy to hear about your fantastic experience with Soroush and Anya, our brilliant team in Notting Hill. Your trust in our service means the world to us, and we look forward to supporting you in the future.
5/5
TrustpilotAndree is fantastic
Andree is fantastic, attentive and liaises really well between myself and the Landlord.
Thank you for your kind words, Sarah. We are glad to hear that Andree provided attentive support and effectively communicated between you and the landlord. Please reach out if you need further assistance; we are always here to help.
1/5
TrustpilotPoor staff experience
We experienced unacceptably poor service regarding our change of sharer request. Despite providing two months' notice, the change was delayed by an additional 6, 7 weeks. Throughout this period, our numerous phone calls and emails went completely ignored, and staff were consistently unable to assist us. Furthermore, we visited the branch multiple times during posted business hours, only to find it closed. This complete lack of communication and competence caused us significant unnecessary stress. Given this experience, I am extremely dissatisfied with this branch and would strongly avoid using their services again.
5/5
TrustpilotThanks to the team at KFH
Thanks to Harry and team at KFH for the professional assistance in renting my property. Harry was excellent, kept me informed throughout the letting process. I was satisfied with the service provided.
5/5
GoogleWhat an amazing family feel-like team! Sabhah and Mo are the most professional, caring, very dedicated agents you could wish for. From the start to the end, I have felt that I am in good hands. The apartment Sabhah helped me to find met all my expectations, which is not an easy task, especially in London. With the help of Mo, the finalisation process was very quick and efficient. Both Sabhah and Mo were very proactive, responsive and made me feel at ease. I would definitely recommend the agency and the team to anyone who is looking to rent in London. Thank you so much, Sabhah and Mo, for all your help and support!
Thank you so much for your wonderful review, Zoya Ralph! We are thrilled to hear that you felt supported and in good hands with Sabhah and Mo. Your kind words about their professionalism and dedication truly reflect our customer-centric values, and we really appreciate your recommendation.
1/5
TrustpilotTerrible experience with Tim Beattie in…
Terrible experience with Tim Beattie in West Dulwich. Do not sell your home with him. There was a lack of communication, he doesn’t listen, he doesn’t answer calls, and he is simply ill-mannered. I do not recommend him and pity the team working under him.
5/5
TrustpilotGreat service
Maria Sanchez has been absolutely amazing to my property manager. Professional, kind and extremely responsive.
Thank you for your kind words, Marco. We are thrilled to hear that Maria has been professional, kind, and responsive. If you need anything further, please feel free to reach out to us.
1/5
TrustpilotWe've been waiting close 5/6 months for…
We've been waiting close 5/6 months for a basic tenancy changeover - with other estate agents this would take us 2 weeks in London. For some of this time they just stopped replying to basic emails asking about it. They only started responding to us once the outgoing flatmate threatened to go to the ombudsman. They tried to evict us in May before the laws changed, and gave me about 2 working days to fix the HMO licence issue for this. (We had failed an HMO licence check maybe 5 months prior to that. - It was a fixable issue that the HMO didn't seem to be too worried about, so I am not sure why they decided to only work on this a couple of days before the laws changed, which gave us very little time to fix the issue at hand and meant we were close to being evicted. I'm also not sure why they hadn't decided to 'protect' our landlord when we initially failed the check which was the reason given to us for their actions? They also didn't explain it to our landlord particularly well, and we're lucky we know them well and could discuss it ourselves.) They often don't turn up for fire and safety inspections and sometimes when they have done they don't know what they are looking for. - We have a simple process so it's easy to check. They have a high changeover of staff. One staff member made up a law, I believe, which was kind of understandable but a bit weird. They outsource everything to other companies that don't make sense and sometimes need additional charges from us - it's not much but annoying given how slow and incompetent they are. All the companies they outsource to don't work. Especially goodlord. Do not listen to them when they say goodlord are easy to get hold of and easy to use. Goodlord require a serious amount of unnecessary and invasive information and we believe are likely selling data because it just does not make sense. Also everything they do is AI. For previous tenancy changeovers my flatmate had to go in and physically shout at KFH to get something started, which is not particularly usual behaviour for that flatmate and I think they had to do that twice. We managed to move a flatmate in once because we were told that everything was complete, for them then to ask for references about three weeks later. We are not protected by the housing rights act, but got written protections from a property manager about payments due to this concern (who we think left shortly after). They were very happy to try and forget that we had this in writing, and made us consistently bring it up whenever we had a change in sharer as they try and charge us serious money because we're not protected by the law. I believe my landlord also had to ask them about the fees they were charging them because they became a bit ridiculous.
5/5
GoogleI worked with Rob looking for a home for my family, and he was such delightful person to work with. He is incredibly knowledgeable with the real estate market in London and very proactive. He has amazing communication and really pours his …
Thank you for your kind words, Veronica. We're thrilled to hear that you had a wonderful experience with Rob and found him to be knowledgeable and proactive. Your recommendation means a lot to us, and we look forward to supporting you and your family in the future.
5/5
TrustpilotThese guys always go the extra mile
These guys always go the extra mile, and offer a really phenomenal service, I feel really well looked after by the property manager Auriel and she always communicates promptly, professionally, and has the loveliest energy. It actually brightens up my day. Cant recommend highly enough.
Thank you, M Sinclair, for your wonderful feedback. Your recommendation means a lot to us as we strive for truly successful outcomes with our local expertise.
5/5
TrustpilotLinda was Fantastic
Linda was personable, trustworthy and knowledgeable. We built up a fantastic rapport and she was always quick to respond. Would recommend. Would use again.
5/5
TrustpilotProperty Manager Nick
Property manager Nick at KFH Wimbledon has been amazing. We’ve had various maintenance issues that haven’t been simple to resolve, and Nick’s the first person in the world of renting that we actually feel cares and that we can rely on. Cheers Nick!
5/5
TrustpilotLily has been great
Lily has been great: speedy, attentive and very diligent. A great service
Thank you so much for your kind words, Feisal. We're thrilled know that you were provided with speedy, attentive, and diligent service. Your feedback inspires us to continue delivering quality and trustworthy support, and we can't wait to welcome you back soon!
5/5
GoogleFrom first contact to contract, Rob was professional, responsive, and two steps ahead. No chasing, no surprises. He gave clear direction on what was needed and when, and made the process smoother than most agents even try for. …
Thank you so much for your kind words, Charles-Elie. We're thrilled to hear that you found Rob to be professional, responsive, and trustworthy throughout the process. Your recommendation means a great deal to us, and we look forward to providing you with the same high-quality service in the future.
5/5
GoogleWish other estate agents were like Rob! My experience with Rob has been seamless, refreshingly straightforward, and unexpectedly fun! He’s clearly dedicated to his craft and brings a level of honesty and ease that's rare in general. Thank you!
Thank you so much for your kind words, Charishma! We're happy to hear that your experience with Rob was seamless, straightforward, and fun. His dedication to honesty and reliable service truly reflects our customer-centric approach, and we look forward to supporting you in the future!
5/5
GoogleSoroush is an excellent agent who truly knows how to get the job done. He guided me through every step of the process with great communication and professionalism. Highly recommended.
Thank you so much for your kind words, Farshid. We are thrilled to hear that Soroush provided you with excellent service and support throughout the process. Your recommendation means a lot to us and we look forward to assisting you in the future.
5/5
TrustpilotMaria Sanchez has been excellent
Maria Sanchez has been excellent: very responsive and takes ownership.
Thank you for your kind words. We truly appreciate your feedback. We're delighted to hear that Maria has been so responsive and has taken ownership of your needs. Our team is committed to delivering quality results and supporting our clients every step of the way. If you have any further thoughts to share, please feel free to reach out to us.
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