Kinleigh Folkard & Hayward Holland Park Sales reviews in Kensington and Chelsea

★★★★★ 5/5

Google

Trying to find a new place can be challenging in itself, but thankfully Rob made the whole process seamless from start to finish. He never made me feel like any question was a stupid one and always took the time to help me find the best option. Rob was prompt, responsive, and genuinely on my side throughout. I highly recommend working with him.

Daoud · 16 October 2025

★★★★★ 5/5

Trustpilot

Excellent experience with KFH

Excellent experience with KFH during my remortgage. Fred Abayeta and Sharon Seale were outstanding throughout the entire process. Their advice was always clear, practical, and very helpful, and I felt fully supported at every stage. I was kept constantly updated and any questions or missing documents were handled quickly and efficiently. The whole process was smooth and stress-free thanks to their professionalism and responsiveness. I couldn’t recommend them more highly.

Adrian · 28 April 2026

★★★★★ 5/5

Trustpilot

I’ve had a very positive experience…

I’ve had a very positive experience with Andree Wood at KFH Lettings. Andree does a great job managing my properties and is always professional, responsive and helpful. I feel confident knowing my properties are in good hands and would highly recommend Andree and the KFH team.

Kostas · 6 October 2026

★★★★★ 1/5

Trustpilot

I rented a flat through KFH for two…

I rented a flat through KFH for two years All and any request for repairs were completely ignored. Bureaucratic inefficiency ensured that for anyone they respond to, we had to wait for months at a time. Yet they are always looking for ways to charge more, to add unnecessary penalties and make sure you understand it’s all about the money for them. The worst renting agency in my opinion. Beware

Noble · 11 August 2026

★★★★★ 5/5

Trustpilot

Excellent property manager - Shelby Lizzul-Nicolini

We are giving 5 stars due to the absolute class act and professionalism displayed by your new hire, Shelby Lizzul-Nicolini. She is an excellent communicator, her approach to mediation of tenant and landlord matters is measured, impressive and genuinely appreciated. She may have only just joined KFH, we think her brilliance deserves to be acknowledged. I expect she has a very impressive career ahead of her.

James · 15 August 2026

★★★★★ 5/5

Trustpilot

I found KFH to be extremely…

I found KFH to be extremely professional and helpful from start to finish, with clear communication and prompt responses to any questions asked. Lauren Daley was very pro-active and a pleasure to liaise with during the check-out process. Would highly recommend KFH as an agent.

Sarah · 10 September 2026

★★★★★ 5/5

Trustpilot

Ajay -Top Notch

I cannot recommend Ajay highly enough! As a first-time buyer, I was incredibly nervous and overwhelmed by the entire mortgage process. Ajay was there for me every single step of the way. He took the time to explain all my options clearly, answered my endless questions with patience, and made sure I felt confident in my decisions. His expertise and dedication made what could have been a stressful experience feel smooth and manageable. If you’re looking for someone professional, proactive, and genuinely helpful, Ajay is your guy!

Zulqarnain · 18 December 2025

★★★★★ 5/5

Trustpilot

I cannot thank KFH Bromley enough

I cannot thank KFH Bromley enough, especially Jack, Daniel, and the entire sales team! From day one, they were absolutely fantastic, friendly, proactive, and always on top of everything. Their in-depth local market knowledge and excellent negotiation skills were a huge advantage and made a real difference in achieving an exchange in just seven weeks, which is incredible in the current market. They truly exceeded all expectations, going above and beyond to make the process smooth and stress-free. Communication was brilliant, and nothing was ever too much trouble. If you are looking for a team that genuinely cares, knows the Bromley market inside out, and gets results fast, I highly recommend KFH Bromley, a huge shout-out to everyone there for making this happen!

Peter · 12 December 2025

★★★★★ 5/5

Trustpilot

Excellent Service by Andree

My Experience is great because of the one person who always provides an excellent services, my manager Andree, she has maintained an excellent services over the last couple of years.

Paul · 6 May 2026

★★★★★ 5/5

Google

Claudio has delivered an outstanding, consultative service from day one. His market knowledge, clear guidance, and proactive communication made my decision to select KFH as my representatives effortless. I have felt genuinely supported throughout, and his strategic approach is second to none. Couldn’t recommend Claudio more highly.

Miguel · 16 December 2025

★★★★★ 5/5

Google

As a first-time buyer, navigating the property market can be daunting, but Soroush has been incredibly proactive and supportive, going the extra mile at every stage. He’s by far the best agent I’ve worked with - knowledgeable, approachable, and genuinely invested in helping me find the right flat.

Charlotte · 16 November 2025

★★★★★ 2/5

Trustpilot

It was a nightmare experience with KFH…

It was a nightmare experience with KFH as a landlord after my property was transferred from the "Let Only" service to their full management service. Whenever a tenant reported an issue, KFH would send a contractor, and invoices would be raised even when little or no work appeared to have been completed. Some of the invoices sent to me provided no clear indication of what work had actually been carried out.

H · 9 June 2026

★★★★★ 5/5

Google

We visited a property with Gabriel and the experience was ultra positive. He was extremely professional, knew the property perfectly, and answered all our questions with great precision. The follow-up after the visit was excellent, and he was very reactive when it came to booking the place and completing the paperwork. He also took care of the administrative side, which made the whole process smooth and stress-free. We highly recommend his services. Thank you for everything Gabriel :)

Laurène · 16 March 2026

★★★★★ 5/5

Google

Could not recommend Rob enough. Even after the first few viewings weren’t quite right for me, he stayed in touch, kept on top of everything, got me tours as soon as flats came on the market, and helped me win a competitive bid on a property. Incredibly good communicator and lovely person, his passion is tangible!

Tommy · 16 July 2025

★★★★★ 5/5

Trustpilot

Our property manager Lily Porter is…

Our property manager Lily Porter is always extremely helpful with documentation needed. Its a pleasure working with her and Ashley at the KFH Tooting branch.

Kathryn · 23 April 2026

★★★★★ 1/5

Trustpilot

I had an absolutely appalling…

I had an absolutely appalling experience with this estate agent, who managed a B&D Reside property that I rented. Their conduct was completely unacceptable. They were fully aware of ongoing issues with the property yet repeatedly failed to take any meaningful action to address them. Even more concerning was their complete lack of response to serious antisocial behaviour from the neighbouring flat, which was also managed by the same estate agent. Despite being provided with evidence of the ongoing antisocial behaviour, they failed to take any meaningful action to address the situation, even though both properties were under their management. Their lack of accountability, professionalism and concern for the wellbeing of their tenants was shocking. It is completely unacceptable for a managing agent to be aware of serious issues affecting residents and simply disregard them. The level of negligence, unprofessionalism and indifference I experienced was disgraceful. I will be formally reporting my experience and their handling of these matters to the Ombudsman, as I believe their conduct warrants an independent investigation. I would strongly advise anyone considering renting through this agency to think twice. No tenant should have to endure such disregard for their safety, wellbeing and basic right to peaceful enjoyment of their home.

VS · 10 October 2026

★★★★★ 5/5

Trustpilot

Maria was so helpful

Maria was so helpful, quick to answer our queries and arranged for a contractor in no time. Thank you so much!

Max · 21 May 2026

★★★★★ 5/5

Trustpilot

My property manager Andree Woods is always very helpful

My property manager Andree Woods is always very helpful and any issue is always dealt with swiftly.

J · 15 June 2026

★★★★★ 1/5

Trustpilot

Fully managed service, poor communication, late payments, instructions ignored

I've been a landlord client with KFH since 2022, at the 1 Station Approach, Lee, London branch, originally on a lettings-only basis, and that service was fine. Earlier this year I upgraded to their fully managed service for my property at Hither Green Lane, London SE13. This has been a genuinely poor experience. Since the upgrade I have experienced: Late payments to me as landlord, with no explanation offered in advance. Repeatedly unanswered emails, and promised call-backs that never happened. Tradespeople sent to the property despite explicit instructions not to send them. I raised this with my property manager, Elliot Swaby, who said he'd follow it up, I had to chase him two weeks later for any update. It was then escalated to Jess Hare, Client Relations Manager, who has been equally unresponsive. My formal complaint was handled by Wanda Charuk, Senior Regional Team Manager. She did not reply within KFH's own stated complaints timeframe and only responded after I sent a reminder. When she did reply, her response did not reflect a full reading of the complaint I had submitted and has not replied to my follow up email. As KFH has not resolved this properly or within their own stated complaints timeframe, I am now escalating the matter to The Property Ombudsman. Would not recommend the fully managed service based on this experience. Happy to update this review if the issues are actually resolved.

Imperial · 26 September 2026

★★★★★ 5/5

Trustpilot

Above and beyond care to help us find our family home

Melissa was exceptional throughout our house search and genuinely went above and beyond at every stage.

Sonia · 10 June 2026

★★★★★ 5/5

Trustpilot

Professional and warm

The KFH Dulwich Village branch have that brilliant balance of being professional and extremely knowledgeable, while also being so warm and friendly. We felt we were in very safe hands for the sale of our flat. Sharon moved heaven and earth and pulled off a pretty wobbly chain of six properties - superb management of us, our buyer, and very sage advice about to handle our purchase. And she’s also good fun!! We wouldn’t hesitate to recommend them - we felt like someone was in our corner and had our best interests at heart while navigating a long and difficult process.

Rachel · 23 September 2026

★★★★★ 5/5

Trustpilot

Our experience with Parham Hashemi was…

Our experience with Parham Hashemi was lovely! They carried out a a house view in efficient time without disruption while we were working from home at the same time. Very happy!

Nell · 22 September 2026

★★★★★ 5/5

Trustpilot

Lily is a really great property manager!

Lily is a really great property manager and I really couldn’t do without her support. I’m very protective of my flat as I used to live there myself and few very attached to it. Lily’s speed, knowledge, experience and professionalism give me total peace of mind. Thank you Lily for the great collaboration.

AJ · 22 April 2026

★★★★★ 4/5

Trustpilot

Thanking the North Finchley Branch

After attempting to sell my property for the 5th time, I am grateful that it was Liam handling the transaction. He was honest, proactive and responsive to everything that was asked. Even towards the latter end of the sale where there were doubts, his reassurance and experience to get it over the line was invaluable. Thankful to him and also to Sebastian who is head of the branch who helped advise when it was right to get back on to the market and go for the sale. Also side note to thanks to the head of Lettings, Dillon Brown who supported the rental side of things over the past few years.

Anon · 15 September 2026