4/5
TrustpilotGood customer service
Thank you to all the team at north Finchley Branch for their attentiveness in the course of renting my property through them. Everything went smoothly & to my satisfaction
Trusted Agent profile · Kensington and Chelsea
Kinleigh Folkard & Hayward Holland Park Sales reviews in Kensington and Chelsea
★★★★★
1,995 reviews across 2 platforms
128 Holland Park Avenue, London, W11 4UE, Kensington and Chelsea, W11 4UE
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Kensington and Chelsea, at 128 Holland Park Avenue, is rated 4.4 out of 5 across 1,995 reviews on two platforms, including 255 Google reviews rated 4.8.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGood experience with KFH
We have recently bought a flat through KFH and were happy to work with them. Deana Watkins was an estate agent in this purchase and she was really helpful and responsive through entire process. She was helping us to resolve any issues or blockers we had and it was a really pleasant experience.
5/5
TrustpilotWe highly recommend Kerry Golding from KFH
Our Mortgage broker, Kerry Golding, worked exceptionally hard to ensure that we could get the best possible mortgage offer within a tight timeframe (moving from offer to completion within 28 days). She used everything in her toolkit to ensure the offer came through in time and her expertise and regular communication helped us to feel at ease through what could have been an exceptionally stressful experience.Kerry came recommended to us and we would certainly recommend her to others.
5/5
TrustpilotCan’t thank Joseph and Kerry enough.
It’s been nearly one year of working with Kerry first, then Joseph, asking for multiple mortgage offers and it was never too much for them. I spoke with other brokers to make sure i was getting the best offers, and can hand on heart say that KFH had the best customer service and the best rates too. They reduced our rates before exchange by nearly 100 pounds a month. They truly restored our trust in brokers after having an incredibly bad experience the first time we purchased a home. I have already recommended these guys to friends and will use them again.
5/5
TrustpilotDulwich Village KFH
From the very start Sylvia and Suzannah were so supportive, calm and patient with me and my family. The whole process was managed really well and I can't thank them enough for their care,
5/5
TrustpilotExcellent and professional service from the Tooting sales team
We sold our house through KFH, from valuation to completion the experience was very professional. Dan Todd was our agent who worked hard to ensure the experience was as stress free as possible. He kept us informed at each stage and always made himself available to talk. I would highly recommend KFH.
5/5
TrustpilotJesse has been an absolute star in…
Jesse has been an absolute star in helping us secure a rental property. He’s been on hand to answer all my questions (and there were a lot) & has kept me informed throughout the whole process. Being a first time renter, it was a bit daunting however Jesse has been on hand to guide me through, thankyou.
5/5
TrustpilotAbsolutely outstanding and…
Absolutely outstanding and professional! I could not recommend KFH Dulwich more highly. My sister recommended Sylvia from her property sales and with Sharon and the team they achieved everything they promised. Also, we really enjoyed working with them.
1/5
TrustpilotAvoid KFH Block Management!
Avoid KFH Block Management!They have been managing our estate and have completely mismanaged contracts causing the annual service charge amount to increase exponentially.The have admitted to allowing the estates communal electricity to go out of contract for over a year, causing the cost to increase by over 500% (not an exaggeration!). They neglected to inform our estate directors for over a year, and claimed that they struggled to find a new contract for all that time, but did not tell anyone we were out of contract. The lack of communication on this and all matters is unbelievably poor. They don't respond to tenants queries at all and fail to follow through on any commitments they give. Avoid at all costs.
1/5
TrustpilotUnhelpful and unprofessional
We were extremely disappointed and angry with how KfH handled our potential purchase of a property. They failed us more than once. Firstly, failing to tell us the full extent of the chain above us (which only transpired three months later!). Secondly, using increasing threats of chain breakdown and deadlines (which always passed without consequence). These always seemed to coincide with month-end and seemingly in the interests of staff commission as once in a new month they stopped! Thirdly, they even suggested we should ignore our solicitor's advice and guidance, questioning why further enquiries were being raised. Inappropriate and unprofessional. To cap it all on the very day exchange and completion dates were set, they informed us a higher offer had been accepted on the property (which presumably they had continued advertising despite our agreement once our offer had been accepted) but claiming that our vendor may be prepared to negotiate. Another way of increasing their commission?? We saw little integrity from KfH, plenty of bull-dozing in their own interests and I have no trust at all in them. Bizarrely, when the sale fell through, they offered to help us find another property. Absolutely no way!
5/5
TrustpilotGreat mortgage broker services
KFH provided mortgage broker services for my flat purchase. Lucas was brilliant, provided me with full information on my options and was always happy to help when I had queries. Would definitely recommend.
5/5
TrustpilotExcellent service. Callum at Streatham Hill was absolutely…
Callum at Streatham Hill was absolutely great at keeping us up to date with progress on our sale. He went out of his way to help us, as we live 2hrs away from the property. Thank you, Callum, for making it a 'painless' experience.
5/5
TrustpilotWe recently sold our flat with KFH…
We recently sold our flat with KFH Tooting. We were lucky to sell it on the first few days it was put on the market. A big part of that was the viewings that were lined up in advance. Antony, Morgan and the team provided a very professional service throughout the process.
5/5
GoogleMy experience with Sabhah was such a smooth sailing process. She was very attentive and her communication skills were exemplary. I would strongly recommend Sabhah if you are ever looking around in the area!
5/5
TrustpilotSamara dealt with the sale of our…
Samara dealt with the sale of our property and from the start was excellent keeping us informed throughout. Really appreciate Samaras hard work from start to finish.
5/5
TrustpilotHad the pleasure of working with Summer…
Had the pleasure of working with Summer Baker (Clerkenwell) to view and agree a lease with our new flat in Angel. She was extremely helpful, efficient and friendly throughout the whole process. We are super grateful and thrilled with the property - thank you Summer and the KFH team!
5/5
GoogleCharlie from the team was fantastic. He went out of his way to show a lot of properties that me and my gf were looking for renting as well as clearly communicating with me the requirements that were necessary.
5/5
TrustpilotSupportive and helpful throughout the process
We bought a property through KFH Dulwich Village and from the start right through to the final day of completion they were very proactive and supportive. As often occurs there were some problems, but although they were not caused by KFH they were full of good advice, supportive and helpful. They went all out to get it all completed and all problems overcome. I recommend them unreservedly and will definitely use them if/when I come to sell next time.
5/5
TrustpilotGreat communication, always helpful and worked hard to make it happen.
We recently sold our house and purchased our new home through KFH and couldn’t be happier with the help and service they provided. Our sale took far longer than anyone anticipated, but Kevin and Susan worked hard to keep it all going and stopped the chain from collapsing- even when dealing with excruciatingly slow and incompetent solicitors who seemed determined to derail the process right up to the last moment.We love our new home and are so grateful to the team for helping us finally secure it.
5/5
TrustpilotI recently moved out of a rented…
I recently moved out of a rented property managed by KFH. The viewings and correspondence / day to day was handled by Ashleigh Greenaway who was fantastic, she went above and beyond to ensure the changeover was seamless. Thank you!!!
3/5
TrustpilotGreat start to the process but a poor end
We sold our house with KFH Sydenham (having originally been sold it as a new build by them). They were excellent when we instructed them, and at getting offers on our house from multiple parties. However, when we got closer to exchange they were pretty poor. The branch had quite a robust and slightly aggressive approach to their sales which worked really well for us whilst they were selling the property, but it slightly turned on us towards exchange - the information we received them from during that period was inaccurate and it definitely felt like they were acting more for the buyer of our house than us. We tried to provide some feedback, but this was not well received by the Sydenham branch at all. So a great start but a poor finish.
5/5
GoogleI had a fantastic experience working with Soroush. Incredibly professional and really great at what he does!
Agent replied · 11 October 2026
Thank you so much for your kind words, Temi. We're delighted to hear you had a fantastic experience with Soroush and found him incredibly professional and trustworthy. Your feedback inspires us to continue providing quality service and support, and we look forward to welcoming you back soon.
5/5
TrustpilotExceptional attention to detail
Worked with Colin, Belzize Park (England's Lane) From start to getting settled in my new rental, Colin was attentive, reassuring, loyal to his word on every detail and went the extra distance to support. Thank you Colin. In an industry that gets a bad rap, this was an experience worthy of profile
5/5
TrustpilotKFH dealt with our purchase
KFH dealt with our purchase. Deana was absolutely brilliant in managing us and our seller, I couldn’t recommend them enough. They were certainly the best agent we had dealings with throughout the whole process, including our selling agent. When we come to selling this house in the future we will most certainly sell through KFH.
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