5/5
TrustpilotRemortgage help
Sawan and Sharon were excellent and went the extra mile in trying to get my remortgage over the line. Incredibly helpful and responsive and made sure I had everything in order. Thanks again to you both!
Trusted Agent profile · Kensington and Chelsea
Kinleigh Folkard & Hayward Holland Park Sales reviews in Kensington and Chelsea
★★★★★
1,995 reviews across 2 platforms
128 Holland Park Avenue, London, W11 4UE, Kensington and Chelsea, W11 4UE
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Kensington and Chelsea, at 128 Holland Park Avenue, is rated 4.4 out of 5 across 1,995 reviews on two platforms, including 255 Google reviews rated 4.8. See how it compares with other estate agents in Kensington and Chelsea.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSpecial shoutout to Kevin and Isabelle!
Shoutout to Kevin and Isabelle for being professional, friendly, attentive and proactive. They ensured that the process ran smoothly from start to finish. I will definitely be using Kevin again for my next property remortgage/purchase.
1/5
TrustpilotIf I could give no stars I would
If I could give no stars I would. The rent is consistently paid late with some months missing. Kelly Mckvoy is ok with this and is not willing to do anything about it. Aprils rent being paid in may is not acceptable and causing cash flow problems but no one seems to care
5/5
GoogleIf you are looking for a property to buy, do get in contact with Anya Boyde-Maynard - she is very knowledgeable and understands the letting market as well as the sales market!
Agent replied · 11 October 2026
Thank you so much for your kind words, Tilly. We're thrilled to hear that Anya's knowledge of both the letting and sales markets made a positive impact on your property search. Your feedback inspires us to continue providing reliable and client-centric service, and we look forward to supporting you again in the future.
5/5
GoogleTom was great. He went out of his way to try and help us find a place with many requirements- dog friendly, wood floors, 2 bedrooms, and more. He also helped us coordinate all of this from the US. He sent us information virtually, was considerate about the time difference, and explained the UK market and different areas.
5/5
TrustpilotThe whole team at Chiswick were…
The whole team at Chiswick were excellent to deal with and brought a slightly complicated matter to a successful finish. They were thoughtful and very helpful.
5/5
TrustpilotHighly Recommend
We bought our house with KFH. Linda was extremely professional and efficient and really went above and beyond for us to try and make it as stress free as possible.
5/5
TrustpilotPardeep Chahal - Mortgage Broker
Pardeep was brilliant during my purchase. Always helpful, quick to respond to any queries and easy to work with. I would absolutely recommend to anyone looking for a mortgage broker.
5/5
TrustpilotLucas has been great to work with
Lucas has been great to work with, he’s done an amazing job getting our mortgage secured so quickly and we couldn’t recommend him more! Super friendly and got us a great deal :)
5/5
TrustpilotWould recommend KFH to sell your home
Very easy to sell our house with KFH. We sold for asking price with the first viewer. Would recommend. Our contact was Deana, she was always responsive and did a great job with the sale to push things through with the buyer. Many thanks
1/5
TrustpilotEaling seekers should avoid this place
The Ealing branch of this pedestrian agency is arguably the worst agency of anywhere in the land. The director takes all comments s though they were a personal assault on herself, and quickly slides into sulking-teenage-girl mode if everything doesn't go her way. To enquire about any property (just an enquiry) you need to endure a forensic analysis of your financial situation and they will then proceed to inundate you with details of properties in areas in which you wouldn't dream of living.
5/5
TrustpilotExcellent Estate agent
I had an excellent experience with KFH when letting my property. They were professional throughout, particularly Sabeena who regularly updated me throughout the process.I can`t recommend them highly enough.
5/5
TrustpilotKfh worked as a team to sell my…
Kfh worked as a team to sell my mother’s flat. We were pleased with the solicitor that they recommended. Unfortunately we had to wait for probate and hadn’t realized the process would be long and drawn out as it was. The only drawback was that we put it on the market too soon. I would have been pleased for advice that we should wait for several months as it incurred further unnecessary cost for us due to the flat management fees when potential purchasers dropped out without notice, due to the length of time probate was taking.
5/5
TrustpilotFantastic experience!
Myself and my partner recently purchased our first property, thanks to Hannah and the brilliant team at KFH. There were some complicated aspects with the property being probate and previously shared ownership, but Hannah’s patient and transparent approach really helped the process of agreeing a price and navigating the sale! Would definitely recommend.
1/5
TrustpilotAbsolutely terrible building management…
Absolutely terrible building management company. I’ve lived in a building for 12 months managed by this company. During our time here, one of the lifts was broken for 10 months. Despite numerous complaints, nothing was done to rectify this issue. Finally they repaired the broken lift, we have 2 working lift for 3 days before they shut down the alternate lift. So once again, we’re back to one lift. Of which, you cannot call it from the ground floor as the button on the ground floor has been broken for 2 weeks now. Once again, this has been reported numerous times. Additionally, I reported a total security door failure on an entire floor which took them 6 weeks to even call me back to ask which floor it was… we’ve had one of the main security gate open for 3+ months which has coincided with parcels being stolen. The company’s solution, leave the broken gate, and install security cameras - but not where the parcels are stolen from… honestly for a company with a 45 year history I’m beginning to question how you’ve made it this long.
5/5
GoogleGreat experience with Draker! Rob Nerantzoulis in particular is super friendly, responsive and helpful.
Agent replied · 11 October 2026
Thank you so much for your wonderful review, Lara. We're delighted to hear you had a great experience with Draker and that Rob provided you with friendly and helpful support. Your feedback means a lot to us and we'll be sure to share it with our team as we continue to focus on delivering reliable and quality service.
5/5
TrustpilotGood communication and the ability to…
Good communication and the ability to assemble a one-stop legal team and surveyor package. Kevin was incredibly helpful throughout the process and quick with his responses to requests for information.
5/5
TrustpilotWe dealt with Colin Gillibrand…
We dealt with Colin Gillibrand throughout the turn over from one tenant to a new tenant. Colin was always readily available to discuss our various matter and was helpful throughout.One small criticism would be, when a matter was being dealt by the head office of KFH. They do not know us and are bureaucratic and therefore very impersonal. We wish the whole process could be dealt by the local office.
5/5
TrustpilotLucas at KFH Tooting was very helpful…
Lucas at KFH Tooting was very helpful in supporting me with my mortgage. He was very knowledgable, always helpful with questions and very on the ball. Before each meeting, everything had been organised in advance and the meetings went seamlessly.
5/5
TrustpilotKFH Blackheath
Matt and his team at KFH Blackheath did an excellent job pricing our flat realistically to achieve a quick sale in a difficult market. They were able to pinpoint serious buyers who stayed the course to a satisfactory conclusion. I would certainly use KFH again.
5/5
TrustpilotHelpful staff and good communication
Helpful staff and good communication. Luke and David were a pleasure to deal with - friendly, responsive to queries and worked very hard to sell the property quickly.
1/5
TrustpilotNever again renting a house from these…
Never again renting a house from these agents. The changed our move in date they day that we were supposed to move in without giving us an option and we had just landed from abroad! Leaving us homeless! The house had mice and they didn’t do anything about it and our landlord was replying to us. THEY RENTED US A HOUSE FULL OF MICE!! We had several issues with the landlord and they didn’t seem to care. The agent disappeared the day before we moved in and we had to chase down their manager!
1/5
TrustpilotNorthcote Road SW11, Callous Sales deception
In 30+ years, by far the worst Agency I have ever come across or used. I would strongly advise to use another local Estate Agent. I have just wasted 4 months "buying" a house with KFH Battersea SW11, on the agreement that I use KFH to sell my house, as we had not planned to sell or move and was not even on the market! We were explicit on several occasions, that we would only sell for that house, due to health and disability. Ed Hocken 'Director' wrote that the Vendors had given us 12 weeks exclusivity. I had to advise about the order of the photos, wording on the brochure and on the very rare case of a viewing (approx only 6 in 4 months), the inexperienced Agents would walk around silently, not selling or highlighting any features or benefits which at the time I thought unusual. I even reduced by £350k to get viewers through the door, but none came and every other house around, went under offer or sold. I kept asking about the Vendors and if they had concerns. We were continually reassured right up to 2 days before passing the house (with my family with disabilities) to find that a family were living there. When I emailed on the next working day, Ed admitted that the house had already been sold. As it takes 3-6 months to buy, clearly they had gone with the other interested party that Ed told me about (claiming that were instead supposedly buying something else with them) from the beginning. The very young Director, even passed on his 'sincere'condolences regarding my parental loss, whilst secretly at the final stages of Completion. Of course, Ed will and does continue to deny any of the above and make up even further lies to cover the deception. We are not naive and understand Agents may need to 'withhold the truth' sometimes and have a back up plan prior to exchange. However to be told that the market should be better the following week (by the 'Senior' young Agent Michael) and then 2 days later see people actually living in the house, is by far the most callous, ruthlesss and cruel treatment to endure. I remain astounded and shocked. I RECOMMEND TO AT LEAST AVOID THIS BRANCH, IF NOT KFH as a whole if this is the way they do Business.
5/5
TrustpilotFirst-time buyer Mortgage and insurance
My wife and I had a great experience with KFH during our process of buying a home. From the beginning, Sawan, Sharon and Ravi, were very helpful and professional and provided a lot of advice. As first-time buyer and foreigner (French) it is not always easy to understand the whole process and the information provided was very welcome. We had a great experience, super services provided, and we were more than happy to work with them. We will definitely recommend the Team, and will continue to work with them for future remortgage.
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