Kinleigh Folkard & Hayward Holland Park Sales reviews in Kensington and Chelsea

★★★★★ 5/5

Google

Excellent service from estate agents Tom Goddard & William Storey at Kinleigh Folkard & Hayward in Holland Park. Tom picked up the call and was friendly and helpful during my search, understanding my needs and offering support on my search. William was accommodating in making time to view a selection of properties in the areas I was looking for and offer the best advice in our current COVID-19 climate. I wasn't able to find the right property this time, however, I will be in contact again in future.PositiveResponsiveness, Professionalism

Melika · 24 October 2020

★★★★★ 5/5

Trustpilot

KFH went above and beyond with us

KFH went above and beyond with us. Alice Deyermond was incredible and such a support through a difficult sale. I would highly recommend KFH for their professionalism, their friendliness, their communication and the amount of people they can get through your door. Brilliant work.

Jldv · 19 June 2024

★★★★★ 5/5

Trustpilot

Flat Sale in SW20

I sold my flat through the Raynes Park branch in January 2024. Ross and his team were professional and very helpful. They went the extra mile when the sale became complicated. The team were also very knowledgable about the market in Wimbledon Village/ West Wimbledon. I would absolutely recommend them.

PJ · 21 February 2024

★★★★★ 5/5

Trustpilot

Highly recommend

Being a first time buyer and not knowing a lot about buying a property, my friend euan Makhecha recommended me using the mortgage broker at KFH and all I can say is I got excellent service from start to finish. Big thank you to Sawan Shah who walked me through everything I had todo was a pleasure working with you.Highly recommend using KFH!

Richard · 20 March 2023

★★★★★ 5/5

Trustpilot

Sale of a 5 bedroom property in Whetstone

This company offers amazing service, very responsive and always willing to go the extra mile. there were a few complications during the sale and they were on hand to help with every step.Hannah was the estate agent that worked on my sale and she was amazing, excellent communication skills and always providing a timely response.

Josephine · 29 October 2023

★★★★★ 5/5

Trustpilot

Transparency at all times

Transparency at all times was very helpful and very refreshing. There's nothing worse than not getting the whole picture, but the sales negotiator Euan was always up front about the situation, positive or negative, which helped manage expectations and stem unnecessary worry. Always available to talk and quick to respond, a brilliant service for a buyer.

Phillip · 4 October 2023

★★★★★ 5/5

Trustpilot

Andree

A credit to the property manager Andree, who handled very professional and efficient some maintenance appointments for me today. Excellent service!

Vania · 22 July 2026

★★★★★ 5/5

Google

I'd happily recommend Soroush at KFH for the Ladbroke Grove, Holland Park area. It can be stressful buying and selling, its good to have an experienced person that knows the local market and how the process works, as well as some ideas how to overcome difficulties when they crop up. They often do. Thanks Soroush.

Russell · 24 October 2023

★★★★★ 5/5

Trustpilot

Great agency

We used KFH to sell our property and we’re very happy with them. Our rep Harry was always super responsive and easy to get hold of and we felt confident in their ability to sell our flat and get a good price for it. Everyone there was really nice to deal with. Would definitely recommend!

Olivia · 22 October 2023

★★★★★ 5/5

Trustpilot

KFH Crystal Palace are THE team

KFH Crystal Palace are THE team. The sale would not have been possible without all of them, particularly Dwayne,Tyrone, Holly & Matt, going above and beyond. Their patience and professionalism were outstanding.

Ms · 21 December 2024

★★★★★ 5/5

Trustpilot

Great service from KFH Putney

KFH Putney dealt with the sale of my house. They were fantastic. Sally the manager runs a great team, Hannah that dealt with my sale was amazing. The whole team saw my house, they brought people to view that were appropriate buyers, so didn’t waste anyone’s time. When an offer was made they followed through and made everything as easy as possible. I was kept informed at every step. And it all ended with a sale. I highly recommend them.

Carolyn · 19 December 2024

★★★★★ 1/5

Trustpilot

I deeply regret choosing this company…

I deeply regret choosing this company as surveyors for the property I was buying, especially since they were also the ones selling it. How naive I was to trust their assurances that the departments were independent and there was no conflict of interest!Their survey report painted a rosy picture of the property, claiming everything was fine. For every potential issue, they conveniently added vague recommendations to get a 'professional check', a perfect way to avoid accountability.Now, I’m facing the harsh reality: a freezing winter in a house with broken, draughty, or condensation-filled windows. The quotes to replace them exceed £10,000. How could such significant issues have been overlooked in their report?This company’s practices are shameful. They mislead buyers into thinking they act in their best interests, but clearly, their priority lies elsewhere. I wouldn’t recommend their services to anyone.

Silvana · 19 December 2024

★★★★★ 5/5

Google

Soroush and Claudio were fantastic. They were incredibly responsive (even working holidays) and were clearly personally invested in selling the property. They also provided helpful advice/guidance throughout the process. I was pleasantly surprised with level of professionalism and expertise of the KFH team.

Andrew · 25 June 2024

★★★★★ 5/5

Trustpilot

Proactive Professionals make the difference

I would particularly like to highlight Lily Porter & Ashley Loppas. The key to navigating renting my property, is the people who make it happen. Both Lily & Ashley are proactive, professional and thoughtful. It is a pleasure working with them.

Peter · 16 February 2026

★★★★★ 5/5

Trustpilot

Kevin Galvez Andrade at Forest Hill…

Kevin Galvez Andrade at the Forest Hill branch of KFH has been very friendly, helpful and efficient during the process of securing a rental property. The service Kevin has provided has ensured that we will recommend the Forest Hill branch to friends also looking in the area, to rent, buy and sell. Thanks Kevin!

Louise · 7 November 2023

★★★★★ 5/5

Trustpilot

Excellent communication and fair pricing.

Have used KFH to rent my property for ~ 10 years. Very happy with the service. Rohan is excellent at communication and honest feedback. They worked with me during a couple of tough tenancies and I would definitely recommend them.

SW18 · 12 August 2024

★★★★★ 5/5

Google

Great service received from the lettings team, a massive thank you to Anya and Kerim for their great service, they really helped with finding the perfect property and getting a member of staff housed within the time scale needed. amazing service from the first viewing right through to key hand over. They kept us well updated every step of the way. A big thank you again!!

Funmi · 24 October 2022

★★★★★ 1/5

Trustpilot

Totally overvalued property

Totally overvalued property. £650000. We eventually sold for £535000 8 months later having dropped the price several times.Showed lots of indivuals round but never told them it needed a fair amount of work. Waste of their time and agents time.Told us we were signing a 4 month contract but then made us give them a further month.We found them to be totally unprofessional. We have sold 8 properties before this one they were by far the worse.Would definitely not recommend.

Amanda · 10 December 2024

★★★★★ 5/5

Trustpilot

Thank you Lucy Baker!

Started renting with KFH not long ago and the whole process was enjoyable! The agents were particularly helpful and ensured the whole process went smoothly, particularly Lucy Baker, It was a real pleasure!

Rebecca · 22 November 2024

★★★★★ 5/5

Trustpilot

Thank you Elliot fords for being…

Thank you Elliot fords for being absolutely brilliant and supportive. As an agent you showed soo much tenacity and dedication towards helping clients. You answered phone calls and emails and texts effortlessly.Thank you kfh

Primestuff · 5 November 2024

★★★★★ 4/5

Trustpilot

Excellent tenant relations

Excellent tenant relations. Great help with problem solving and facilitating resolutions through complicated repair works.

Shola · 20 August 2026

★★★★★ 5/5

Google

Overall: OUTSTANDING. I engaged KFH to sell a property in the Holland Park area on behalf of another individual, and dealt with Freddie who, really, throughout has gone well above and beyond what might be expected in terms of marketing and selling the property. To explain, I do not live close and the property required completely emptying, and various other aspects along the way. Amongst other things, Freddie assisted in that process by providing contacts, opening the property up to let both maintenance and other people in at my request, together with checking that certain work had been completed. In relation to the sale itself, he was diligent and in a relatively short 6 week period, the property had over 40 viewings, and 5 offers. He was in constant contact, updating and advising me appropriately and helping in pushing the sale through. Most importantly, he "owned" the whole process (not just the sale), making it his "own" rather than it seeming to be a long list of people who were mildly involved in multiple sales for a variety of home owners. Engaging, very friendly and communicate, Freddie has provided first class, sterling service throughout - thank you!! I have been seriously impressed!!

David · 25 October 2019

★★★★★ 5/5

Trustpilot

Sawan Shah - the only mortgage advisor you’ll ever need.

As a first time buyer everything about mortgages was confusing. Sawan not only went out of his way to find me the best deal, he consistently treated me with respect and understanding as I navigated this complicated topic. He proactively looked for the best deals, and when he found one (even up to the week of exchange) he told me and we switched to the better deal. Sawan answered the phone whenever I called and never stopped being totally professional and decent. I’ve already recommended him to several friends and will continue to do so

Harry · 22 November 2024

★★★★★ 1/5

Trustpilot

Abysmal "Service" from KFH Property Management

Over several years of dealing with KFH as managing agents for Filton Court, I have experienced a shocking level of mismanagement, inefficiency, and disregard for their duties. Despite repeated complaints, KFH has failed to address critical issues, including ongoing roof leaks, misallocation of service charge funds, and persistent failures in communication and resolution.Key Issues:Ignored CAPEX RecommendationsIn 2020, a CAPEX report outlined urgent roof repairs. Instead of taking swift action, KFH delayed implementation for over four years. Their justification, arrears due to unpaid service charges, is unacceptable, as no meaningful efforts were made to recover these charges or inform leaseholders about the impact on essential works​Failure to Act on ComplaintsMultiple reports of leaks were ignored over several years. KFH consistently opted for ineffective temporary repairs, wasting funds and exacerbating the damage. Professional advice recommending a full roof refurbishment was disregarded​Questionable Financial PracticesService charge contributions for the reserve fund inexplicably fluctuated, quadrupling in one year without clear justification. Repeated inquiries into the allocation of funds and unexplained expenses, including missing costs for surveys, went unansweredPoor Communication and Broken PromisesDeadlines for responses were routinely missed, and vague assurances were provided instead of concrete action. In some instances, responses contradicted prior commitments, eroding trust entirelyNegligent Handover to New AgentsWhen management transitioned to JFM, KFH failed to provide adequate documentation or briefings, leaving unresolved issues and further confusion for residents and leaseholdersConsequences:KFH’s systemic failures have caused significant stress for leaseholders, jeopardized the property’s integrity, and wasted financial resources. Their mismanagement highlights a clear breach of fiduciary duty and a lack of accountability.

Dumbstruck · 22 November 2024