Trusted Agent profile · Kensington and Chelsea
★★★★★
1,992 reviews across 2 platforms
128 Holland Park Avenue, London, W11 4UE, Kensington and Chelsea, W11 4UE
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Kensington and Chelsea, at 128 Holland Park Avenue, is rated 4.4 out of 5 across 1,992 reviews on two platforms, including 255 Google reviews rated 4.8.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleAnya was amazing! Highly recommend!!
Thank you so much for your kind words, Kamil! We're thrilled to hear that Anya provided you with amazing service. Your recommendation means a lot to us, and we look forward to welcoming you back soon for more quality support.
5/5
GoogleAnya Maynard has gone over and above in helping out with our search and I would highly recommend her to anyone looking for professional and thoughtful advice when looking around the Notting Hill/Ladbroke Grove area
Thank you so much for your kind words, Kai. We are thrilled to hear that Anya provided you with professional and thoughtful advice during your search in the Notting Hill and Ladbroke Grove area. Your recommendation means a lot to us and we look forward to supporting you in the future.
5/5
TrustpilotKandice was a very professional and…
Kandice was a very professional and great tour guide through the property i viewed , she had great knowledge of the property and answered all questions I threw at her without hesitation, I couldn’t have asked for a better guide , just waiting to hear back from the landlord now , Thankyou Kandice for all of your help hope you see this , Thankyou !!!!
5/5
TrustpilotKFH Property Management
My property manager is Vyara Panayotova - she is very helpful, and ensures that all issues are resolved promptly and successfully. We are very happy with KFH and would recommend both Vyara and the agency as a whole :)
5/5
TrustpilotShout out for Lisa!
Mum's house sale became rather protracted as it became a matter of probate. Lisa has to be complimented for her patience and help throughout the process. She was very helpful from start to finish and nothing seemed too much trouble. Lisa kept me advised every step of the way and made a stressful time much easier to live through,
4/5
TrustpilotI wanted to put my flat on rent .As…
I wanted to put my flat on rent .As soon as I got in touch with KFH Danica was in touch and gave honest opinion about the flat.Straight away flat was on web site and advised us what to do to put property in rental market.She was always there when ever I gave ring to her and was very helpful.
5/5
TrustpilotFantastic friendly service!
We had a great experience when buying our house through KFH. The whole team at Crouch End branch were friendly and helpful. The online portal to submit our offer was straightforward and a clear process. A special thanks to Harry who worked closely with me throughout our purchase. He was knowledgable, friendly and helped move things forward. From offer to completion in 4 weeks! I would have no hesitation to use or recommend KFH :)
5/5
TrustpilotThis has been the best agency I’ve used…
This has been the best agency I’ve used since renting. The staff were extremely helpful and supported me throughout the whole process.
5/5
TrustpilotBig thanks to Lucas Matta for all his…
Big thanks to Lucas Matta for all his hard work on securing my mortgage for me. As a first time buyer, the process was unfamiliar and a little nerve wrecking but Lucas explained everything clearly and concisely in an easy to understand manner. Outstanding expertise and support throughout the process - 5 stars
5/5
TrustpilotVery impressive company
My wife and I have been very impressed by the staff at the KFH branch in Wimbledon Hill Road, Wimbledon. We wanted to rent out our two bedroom flat and they were able to come up with several suitable candidates almost immediately, with very encouraging proposed rents. Both the front room and backroom staff kept us informed all the time as to developments and the whole operation went smoothly. The KFH Portal is particularly useful.
5/5
TrustpilotGreatly Impressed by their excellent Service
We were so impressed by the service provided by the Southgate Branch branch of KFH concerning the sale of our property. For what initially seemed to be a potentially stressful time for us was so carefully managed that we were delighted by the whole process was. Sebastian and Emanuele were especially brilliant during my occasional wobbles. Excellent.
5/5
TrustpilotGreat first time buying experience!
I had such a pleasant experience buying my first property with KFH, from the first viewings to the day I picked up the keys. They really listened to what kind of properties I was interested in and ensured I wasn’t wasting time on viewings that didn’t meet my requirements. Big shoutout to Callum in the Streatham branch - thank you for making this experience easy, straight forward and quick. I will definitely use there services again!
5/5
TrustpilotWe were so impressed by the service…
We were so impressed by the service provided by the Kennington branch of KFH concerning the sale of our property. For what initially seemed to be a potentially stressful time for us was so carefully managed that we were delighted in how trouble-free the process was. Paul and Abigail were especially brilliant during my occasional wobbles. Excellent.
5/5
GoogleIf you're a serious buyer, ask for Anya Maynard who is a complete pro. She won't waste your time and she will show you flats that suit your needs. Very friendly and knows her real estate cold.
Thank you so much for your wonderful review, Nell. We're thrilled to hear that Anya Maynard provided you with such reliable service. Your kind words will definitely be shared with her, and we hope to support you again in the future.
5/5
TrustpilotGreat experience with KFH
We can't thank Sebastian and his team enough for the excellent service we received from Kinleigh, Southgate throughout our house sale/purchase. Totally supportive and professional. Sebastian was magnificent. He kept us updated throughout the process and did the solicitors job too while keeping everything on track. This is customer service of the highest level. I would highly recommend KFH
1/5
TrustpilotSadly no work ethics!
You are in your thirties, Now that you have a baby who is almost one, you start your search of a two bedroom place to buy. months and months every Saturday is filled with viewings and your baby probably thinks this is how life normally is. Finally you find a place you love, you make an offer and it gets accepted!! You are over the moon. You come home and dance out of excitement. Your baby does not get it but understands there is something nice going on. She will have a room after-all.You get asked some documents for the process to start and you send them immediately. You try to sort your mortgage and solicitor at the same time, too. Well these are hard but necessary steps to take. Everything is normal until now.But here comes the sickening part!Alina, the sales negotiator you worked with so far who is a lovely lady by the way is away for the week and leaves her assistant to take care of paperwork for her. They need your solicitors details to write the offer accepted letter. First thing Monday morning you email the details of your solicitor to that assistant. You have hours long mortgage application meetings with the broker afterwards and they have all your personal and bank details at that point. Peter West the assistant does not write back to you at all on Monday. Tuesday he is still quiet. You write a follow up email. No reply. Wednesday he writes back that he needs to contact the seller and wednesday night he asks you to call him. Yes unfortunately you are correct! In the meantime, even though your offer was accepted he did not care about his manager, did not care about you or your hopes and dreams, did not care about work ethics and did not care about the reputation of the real estate agency he works for and he kept on showing the flat to others, found a cash buyer of course and on the phone he says, “there is another flat, why don’t you look at that?”Yes there are thousands of flats all over the uk but is this fair to us? Is it fair to his superior? Is it ethical? Our mortgage application is accepted now with the flat gone missing. Couldn’t Peter show other flats to the cash buyer? Was the one with our accepted offer the only one they had in all of kfh? I feel so disappointed with the system and I think kfh needs to sort this out if it wants to prevent its reputation from being tarnished. Make things right!
5/5
GoogleAnya Boyde-Maynard was a pleasure to work with the past couple of weeks as I finalized a flat in Holland Park! She has been extremely responsive and quick to communicate if and when there were any hiccups in the process of finalizing the flat. Anya handled all matters with professionalism and proficiency. She’s proven to be a dedicated individual with the interests of the tenant in mind, assisting me throughout the entire process. I would recommend working with Anya to anyone looking for their next home and I look forward to working with her throughout my tenancy!
5/5
GoogleI have recently moved into a new flat. When finding a new property I had tight timing and also I was specifically looking for a pet friendly property. Anya Boyde-Maynard and Dominic Baldwin were extremely helpful with selecting the right flats for me to view and were providing very useful feedback on the market, areas as well as being very sincere on the pros and cons of each property. Generally, very happy with how proactive and responsive they were and would totally recommend their services as well as the whole agency. They went the extra mile to find a new home for myself and my dog, thank you!
5/5
GoogleI cannot possibly overstate how fantastic Salvatore and his team were in helping me get my sale over the line. Claudio takes credit for building the relationship with the buyer and in keeping me well informed of his communications with her. Salvatore is a brilliant communicator and kept on top of every aspect of the sale from day one. Nothing was too much trouble for him and I always felt that KFH were on the case and looking out for me. After a very difficult experience with a previous agent, KFH were a breath of fresh air and I wouldn’t hesitate to recommend them.
5/5
TrustpilotJess Prescott
Jess Prescott - an amazing relationship manager. Thank you!!
Thank you for your kind words, Edward. We are thrilled to hear that you've been pleased with Jess. Our team is dedicated to providing reliable and supportive service. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotKFH went more than the extra mile in…
KFH went more than the extra mile in arranging multiple visits to the property and maintaining a close link between us and the vendors. As a result of this we were able to view and complete within a matter of weeks. I cannot recommend KFH too highly. Lisa and her team are first class.
5/5
TrustpilotFantastic Service
Buying and selling a house is a tough process but the only constant, reliable, dependable and helpful person with us was our mortgage broker Sawan Shah. I cannot thank him and recommend him enough. Shout out to Sharon in his team as well for her support.
5/5
GoogleDespite having an offer accepted on a property through a different agency first, Asim was great to deal with. As I'm moving from Canada, I had a lot of questions about the process, and he was more than happy to answer them. He was also very accommodating of the 8 hour time difference between us when doing virtual viewings or speaking on the phone. Would highly recommend!
5/5
TrustpilotSupportive and Responsive
Lee KFH have been very supportive and quick to respond re any queries regards I have had in selling my leasehold flat. With their help it has been a relatively smooth process.
Thank you for sharing your experience, Dermot. We are pleased to hear that our supportive team helped make the sale of your leasehold flat a smooth process. Our local expertise and commitment to understanding our clients' needs drive us to achieve truly successful outcomes. If you have any further questions, please feel free to reach out to us.
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