5/5
TrustpilotI just moved into a new flat in Notting…
I just moved into a new flat in Notting Hill. The team was always very responsive, on top of everything! I’m so happy with my new property and the service they’ve provided.
Trusted Agent profile · Kensington and Chelsea
John D Wood & Co. South Kensington Sales reviews in Kensington and Chelsea
★★★★★
424 reviews across 2 platforms
125 Gloucester Road, London, SW7 4TE, Kensington and Chelsea, SW7 4TE
Part of John D Wood & Co., see every office.
John D Wood & Co.'s office in Kensington and Chelsea, at 125 Gloucester Road, is rated 3.9 out of 5 across 424 reviews on two platforms, including 141 Google reviews rated 4.4.
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Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI want to thank Jiselle and her team at John D wood. She has been extremely helpful, knowledgeable and patient. I think the team is very professional and good at guiding me in the letting process. Well done and thank you again!
Agent replied · 23 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotHelpful and friendly
Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.
5/5
TrustpilotEasy first time buying experience at JDW
Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.
5/5
GoogleI worked with Hattie and she delivered a great experience all the way around. She quickly understood my requirements, provided valuable insight and recommendations to help me make my decision. I highly recommend working with her if you want to avoid all the chaos and stress. Very grateful, thank you Hattie!
Agent replied · 23 October 2024
Thank you for the great 5 star review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Hattie and everyone involved at John D Wood & Co. Many thanks, Sarah
5/5
GoogleJust completed on the sale of my property. Angelo, George and the team did a great job throughout the marketing, negotiation and sale. They ensured the whole process ran smoothly. Nothing was too much trouble and they provided excellent advise. They were a pleasure to work with. Thank you
Agent replied · 23 October 2024
Thank you James for your 5* review and kind comments. I'm pleased to hear that Angelo, George and the team provided you with excellent service. All the best, Mike.
5/5
GoogleI was delighted with the attentive and very professional service provided by John D Wood in successfully selling my property in South Kensington. I would have no hesitation in either using their services again (as I have done before) or recommending them to my friends should they be looking to sell their property and could do with the assistance of the terrific team running the JdW office in Gloucester Road.
Agent replied · 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
TrustpilotGreat help
Thank you, Paris and staff at Notting Hill office for doing a great job renting out our two-bedroom flat despite a tough market. We really appreciate your hard work and professionalism.
5/5
TrustpilotGreat job
I really appreciated Paris’s help at the Notting Hill branch. He helped me find the right flat and did a great job smoothing out any issues that came up along the way
5/5
TrustpilotChiswick Lettings Team
Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.
5/5
TrustpilotExcellent service from start to finish!
I'd like to thank the whole team at John D Wood in South Kensington and in particular Umar and Angelo for introducing a buyer and working together with all parties (solicitors, managing agents, freeholders, buyer and vendor) in a friendly, personalised and dedicated way from start to finish. Although the whole process - from offer and sales memorandum till exchange of contracts and completion of the sale at the agreed price - took approximately 12 weeks, Umar and Angelo have always kept me informed of every single step towards achieving a successful sale. It was often just a text or quick phone call - even on a Sunday - which kept me motivated throughout the process. I believe that with John D Wood I have been in very good hands and would therefore highly recommend them.
4/5
TrustpilotDeposit nightmare solved
We have recently had to move during COVID. It was incredibly stressful and made worse when we found ourselves unable to access our deposit back through no fault of our own. At first I was not happy with the responses I was getting until Rupert Simmonds stepped in. He went above and beyond to cut through red tape and help us to get our deposit back in full. Rupert is a credit to John D Wood!
5/5
GoogleI’ve had a great experience with Milli moving me into my flat, everything was so quick and smooth! Thank you x
Agent replied · 8 October 2025
Thank you for taking the time to leave us this great 5* review Priya. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotReally bad when it comes to services
Really bad when it comes to services. My deposit is stuck with them for more than 2 months. Always some lame excuse for not paying back. There is an property manager named Moesha, who will never address any query but will just be harsh I hope to give below 1 star but that the least i can go.
5/5
TrustpilotClaire has been excellent in helping us…
Claire has been excellent in helping us find a rental properly from abroad. She was super flexible with our requirements and timing and always kept us in the loop once we found the property. She did an extra video viewing and asked many questions to current tenants on our behalf. I would highly recommend Claire and her team and if were to rent again would definitely use them!
5/5
GoogleHaving worked with Tania from John D Wood, I must say she understood from the beginning my expectation and has been proactive with my researches !! Thank you for your amazing efforts and energy !PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 23 October 2024
Thank you for your fabulous 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotI have a property which is fully…
I have a property which is fully managed by JohnDWoods , they couldn't renew my contract due to sick leave of their employee , they cant solve my problem I have to reach to tenant by myself and trying to solve the issues , 20 days pasts the contract end date .
1/5
TrustpilotDO NOT TRUST THESE PEOPLE!
This company make an appearance of disorganization, but could not possible stay in business, if they were, indeed, as disorganized as they appear. Having managed to fend me off for three days whilst I was house-hunting in France; I finally found that the gem of a house I had found - in Perpignan - was taken off the market; in order that it could be purchased by a relative of one of the partners/directors of John D Wood. Worse than inefficient and unprofessional ... very close to fraudulent! DO NOT TRUST THESE PEOPLE!
5/5
GoogleAlexandra Cheeseman was such a great broker to work with, especially for someone new to London. She was very patient with us as my husband and I had to make decisions from abroad and see properties separately. She did a great job of compiling properties that were exactly what we wanted, and in our price range. Alexandra was also so very professional. Before working with her, my husband and I reached out to a few other brokers whom either dropped the ball, inundated us with properties that didn't make sense for us, or did not follow up when asked. Alexandra was always prompt to respond, thorough and clearly cares a lot about her work. Not only did she help us find the right apartment, she also helped us after we signed our lease with questions we had about getting settled. We were lucky to find Alexandra!!
5/5
GoogleI had the pleasure of working with team recently when trying to find a tenant for my property. Jack was extremely professional and found me a suitable tenant in no time at all. Highly recommend! Thanks again!PositiveProfessionalism
Agent replied · 23 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI rented a property which was managed…
I rented a property which was managed by this company. The agents made promises they did not meet and the management agents are extremely poor. There was a flood and the information provided by the company turned out to be in accurate so they have refused to reimburse me for the hotel and all costs. I have had to instruct my lawyers to start a court process.
5/5
TrustpilotBeckenham branch sales dept.
The team at the Beckenham branch (sales) are knowledgeable, friendly and responsive. They have been proactive throughout the process and are real experts in the Beckenham property market.
5/5
TrustpilotParis is a very good agent
Paris was able to help me find the ideal flat in record time. He was very responsive and provided personalized service.
5/5
TrustpilotHelpful team member
Charles Spalton from the Battersea office was very helpful. He kept me up-to-date with all the different options available during my search process.
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Tell us what you need and we'll put you in touch. John D Wood & Co. South Kensington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
