John D Wood & Co. South Kensington Sales reviews in Kensington and Chelsea

★★★★★ 5/5

Google

Very professional and efficient estate agents. Service has been excellent throughout my search, and Georgie in particular has been a great help in finding and securing my dream home. I would highly recommend Georgie and the wider J D Wood South Kensington team if you are looking to sell/buy a property.

Lizzy · 11 October 2022

★★★★★ 5/5

Google

This is regarding Sardar Berzo, property manager for South Kensington and Belgravia. Sardar has been managing my property and is a pleasure to deal with. He is efficient and very responsive. He also has a good sense of humour.

Anne · 11 October 2023

★★★★★ 1/5

Trustpilot

AVOID JDW AT ALL COSTS

PLEASE PLEASE PLEASE do not subject yourself to the JDW Weybridge office if you can avoid it - they have provided easily the worst service we have ever experienced. We have been renting for 3 months in a JDW managed house. There are multiple material ongoing issues from a leaking roof to broken heating and the agent does not do anything about - for months. We have a 1 year old child who is suffering constant sickness now. They have lied to us about repair parts being ordered and have not held the landlord accountable for fixing anything. Jazz Dillon is of particular incompetence. She has promised us a call with senior management and of course, radio silence.

Bryn · 11 December 2022

★★★★★ 1/5

Trustpilot

Customer Service on Permanent Lunch Break

I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through. It’s honestly ridiculous, either don’t promise to call back, or live up to the expectations you’ve set yourself. The lack of basic communication is highly unprofessional and very disappointing.

Parinya · 2 September 2025

★★★★★ 5/5

Google

We worked with them while purchasing our new home and would like to thank them for their efforts and professionalism throughout the whole process from start to end. George Henderson was a great broker to work with. He effectively liaised with all the parties involved in our purchase, was always responsive to our queries thoroughly and speeded up the process as much as possible. Highly recommend !

Durukan · 25 October 2017

★★★★★ 5/5

Trustpilot

I had an excellent experience working…

I had an excellent experience working with Tushar at the Docklands office. He assisted me with the sale of my property. I found him to be knowledgeable, approachable, and ensured the process was significantly more efficient. I greatly appreciate his support and would highly recommend his services.

R · 17 April 2026

★★★★★ 1/5

Trustpilot

I had an offer accepted on 11 march…

I had an offer accepted on 11 march 2026 then i had a call on the 13th March 2026 telling me they had another offer so i need to up my offer. This is so inequitable and wrong so just want to warn others out there or these cowboy underhand practices.

Jackie · 16 March 2026

★★★★★ 5/5

Google

I dealt with Sam Rogers on various property viewings and always found her to be extremely professional, personable and attentive to what me and my partner were looking for. I would make sure to use Sam Rogers on any future viewings and would highly recommend her to anyone looking to go down the lettings route.PositiveProfessionalism, Value

Callum · 24 October 2021

★★★★★ 5/5

Trustpilot

From start to finish with seeking a…

From start to finish with seeking a rental property, Amanda and Anna were so helpful in guiding me through the process so everything ran smoothly up to when I moved in. Even the Landlord was present then to show me all about the appliances. I cannot commend John D Wood highly enough as regards letting properties to a tenant such as myself.

Nigel · 29 February 2024

★★★★★ 5/5

Google

I have been dealing with many agencies, and John D Wood, so far, has been the most professional, responsive, knowledgeable and reliable. Tania was particularly helpful with my search; I could always reach her and she was doing her best to find a perfect place for me, very grateful! I would recommend her anytime!PositiveQuality, Professionalism

Sheyla · 24 October 2021

★★★★★ 5/5

Google

John D Wood as a whole were wonderful, but Katherine went above and beyond in helping us. She quickly got a sense for exactly what we were looking for in a property and helped us find our perfect home without wasting anytime. Super responsive and generously helpful - can't say enough, thanks Katherine!PositiveResponsiveness, Quality, Professionalism

Anne · 24 October 2021

★★★★★ 5/5

Google

The team at John D Wood & Co Estate Agents South Kensington handled every step of the move smoothly and efficiently. Stefania was very accommodating setting up multiple viewings of the property to suit our schedule and ensuring every detail was clear. Would highly recommend working with them to find your next property.PositiveResponsiveness, Professionalism

Petra · 24 October 2021

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard.

They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have) When we moved in we discovered the flat had no ventilation in the bathroom (which is a legal requirement under Homes for Habitability Act 2018 and does not comply with building regulations 2010) no windows or extractor fan, just a fan heater covering a hole where the extractor should be. We raised this and a few other repair issues. In the entire 6 months we lived there (we were evicted due to the landlord wanting to sell - through another agency as he clearly is not happy with John D Woods' service.) they fixed 1 issue.. the washing machine-the least urgent. We spent our entire 6 months there constantly stressed trying to sort this and other issues with J D Wood but they did absolutely nothing. We had only one set of keys between us for the first 8 days. The shower leaked a huge puddle onto the floor every time we showered. We didn’t have all the needed information for our move in. Not given the location of the bins or the meter readings locations. Then given a wrong location for bins and told we shouldn’t need to take meter readings.. We made an official complaint on 6th December. We (albeit too late) contacted the council & they came to visit, they were horrified. They drew up a report and submitted a preliminary works order for works to be carried out; mentioning the damp and mould. We only didn’t contact the council sooner because we hoped J D Wood would fix these issues, what fools we were. Their constant stalling tactics, asking us for photos, claiming they’re still waiting on the landlord to approve the works, only to find the manager George said the landlord said he’d 'already approved several of the works (albeit 4 months in) and why hadn’t they been done?' We had to pay 6 months rent up front so cash flow to sort the repairs was not the issue. We'd sent emails to contractors and then heard nothing from J D Wood. Eventually when a new contractor came out to the property he gave a quote to them for around £4000. The bathroom and kitchen are internal without any windows or extractors for ventilation. This contractor, planned to knock out through the building to put in a ventilation shaft, but did not explore the hole in the wall we had previously sent videos of to J D Wood. we explained all we thought had to be done was replace the fan heater on the wall with an extract unit as the ventilation shaft was already there. J D Wood claimed they needed to get permission from the freehold owner for wider works, however this isn't true as they could simply replace the fan heater with an extractor. hence no building works and £200. No one from J D Wood ever came to look at the vent until finally the area manager came (after our eviction) with his preferred contractor who agreed simply an extractor unit would work & cost no more than £200. They fully ignored our emails when they couldn’t be bothered to do something. The Ombudsman also awarded us £300 from John D Wood for their negligence. I’m sure they’ll to reply with their copy and paste message asking us to email the details but I’ve included most here so if you’re reading this 'John D Wood Person' don’t bother. If this review saves even one person from the renting hell we suffered with them then it’s worth the time writing it. This is the most incompetent group of people at their jobs. We are so happy we will never have to deal with any of these people again. Already the new management at our new rental have been infinitely more helpful and proactive. Also I never leave reviews and we want to never think about this again but I felt this review was important, I would not wish this stress on anyone.

Louis · 14 May 2025

★★★★★ 1/5

Trustpilot

Absolutely abysmal property and tenant…

Absolutely abysmal property and tenant management experience. After an inventory check that showed that all furniture items were intact, JD Wood came back 5 months later to essentially accuse us of moving some of the furniture. Prior to this, while we were still in the flat, we had an issue with the fuse that cut power to the fridge and half the flat. We emailed, stressing that many items were at the risk of spoilage but received no support/response. The experience started alright but went severely downhill with time. Would not recommend.

Temitope · 8 May 2025

★★★★★ 5/5

Trustpilot

We had a great experience with John D…

We had a great experience with John D Wood & Co Beckenham branch, they are far and away the best estate agents dealt with to date - reliable and speedy communication, friendly, and most importantly found us a great buyer incredibly quickly. Definitely recommend them

Florence · 8 April 2026

★★★★★ 1/5

Trustpilot

DON'T RENT FROM THEM

I moved into the apartment only to find countless issues, no hot water, an unmentioned carpet moth infestation, broken doors, and more. On top of that, dealing with the property manager, Razvan Boerean, was a nightmare due to his passive-aggressive attitude whenever I requested repairs. Over the course of a year, the agency changed property managers three times, making communication and accountability even worse. When I moved out, they made absurd claims to unfairly deduct from my deposit. Some of these claims mysteriously disappeared when I asked for further evidence. The property manager even hinted that if I chose to raise a third-party dispute, they would inflate the charges, such as replacing the entire balcony door, yet this was never mentioned again in the dispute process. As an international student, I felt like an easy target for this agency to exploit, especially when it came to unfair deposit deductions. Thankfully, I didn’t fall for their intimidation tactics and went through the dispute resolution process. In the end, the agency was awarded only 1/8 of what they originally demanded. The entire experience, from moving in to moving out, was a nightmare. No matter how good the rent may seem, it’s simply not worth it. If you're an international student, be extra cautious, this agency will try to take advantage of you. I strongly advise against renting from them.

Ryan · 2 May 2025

★★★★★ 5/5

Trustpilot

Very experienced and competent

Very experienced and competent. Pleasant and easy to deal with. Took into account and dealt with our specific requirements. Terms were clear and reasonable. Achieved a good result. Would highly recommend.

Mr · 11 May 2025

★★★★★ 1/5

Trustpilot

Such a terrible experience!

We have had such a bad experience with John D Wood in Battersea. Their lettings team doesn’t respond to e-mails, paperwork is done incorrectly, keys for our house weren’t accounted for. The management of this office is equally as diabolical and I would steer clear of using them in any capacity.

Polly · 10 February 2026

★★★★★ 5/5

Trustpilot

First time buyer - Andrina Craig

First time buyer - just completed on the purchase and have moved in.My experience with Andrina Craig of John D Woods had been outstanding from start to finish. She was warm and personable, in which I felt comfortable in being honest with her regarding my thoughts and questions. She assisted me with all queries from the very start, in which I had many as you’d expect from a first time buyer. Andrina had made my experience a highly pleasant one in which I felt reassured until the end. I honestly am so thankful that she was in charge of my property purchase. Now that it’s completed, I can be genuine with this review. Andrina was amazing. I don’t really know what else to say. I will be recommending John D Woods to my peers for the foreseeable future - specifically Andrina Craig. Thank you so much for your help, I wish you all the best.Ki

Ki · 21 May 2022

★★★★★ 5/5

Google

I am extremely satisfied with the service provided by John D Wood! Especially, I want to commend the agent who assisted me, Milli Vallance. Not only did she help me find my dream rental property, but she was also incredibly prompt in responding to my messages. Milli patiently handled all my rental inquiries with a friendly attitude. I feel fortunate to have come across such a remarkable agent and I highly recommend her to everyone! It had been nearly half a year since I started my house hunt, and I couldn't find the perfect place until Milli Vallance efficiently secured my favorite house. I am incredibly grateful to her. To Milli's manager, if you happen to see this, please consider giving her a raise (hahaha, she truly deserves it)! Lastly, I sincerely wish John D Wood and Milli all the best and continued success.

Shiyi · 24 October 2023

★★★★★ 1/5

Google

I spoke with Eddie for a flat just come on the market, he said he will contact tenant for access after waiting 1 day never heard back in fact I called back 3 times in a space of 2 days, I was really disappointed to find out that his colleague has managed to get people into the flat and accept offers. This is very disappointing he took too long trying to get access while his colleague managed to do so and let the apartment. He didn’t even know that the flat was Let afterwards, I had to find out on Zoopla that the flat was Let. As an agent you need to be on the ball, unfortunately I had an agent who didn’t.

Tee · 11 October 2023

★★★★★ 5/5

Google

I am extremely satisfied with the service provided by John D Wood! Especially, I want to commend the agent who assisted me, Milli Vallance. Not only did she help me find my dream rental property, but she was also incredibly prompt in responding to my messages. Milli patiently handled all my rental inquiries with a friendly attitude. I feel fortunate to have come across such a remarkable agent and I highly recommend her to everyone! It had been nearly half a year since I started my house hunt, and I couldn't find the perfect place until Milli Vallance efficiently secured my favorite house. I am incredibly grateful to her. To Milli's manager, if you happen to see this, please consider giving her a raise (hahaha, she truly deserves it)! Lastly, I sincerely wish John D Wood and Milli all the best and continued success.

Maggie · 11 October 2023

★★★★★ 5/5

Trustpilot

Great Experience

I had a great experience with Bryan Norton Crail during my tenancy with John D Wood. He was always professional, responsive, and genuinely helpful throughout my time at the property. Bryan consistently communicated clearly and handled every enquiry with care and efficiency. I really appreciated his support and the smooth service provided from start to finish. Highly recommended.

Omar · 2 December 2025

★★★★★ 1/5

Trustpilot

Do NOT rent with John D Woods in London…

Do NOT rent with John D Woods in London (specifically Notting Hill). For most of my tenancy I was left without an oven and a bathroom door. They have been extremely rude and aggressive on the phone & I never received any compensation or empathy for not having an oven to cook. Or a bathroom door in a studio flat... But most importantly - I left the property a year ago and STILL have not received my deposit back. They do not reply to email or provide answers on the phone - always saying they will investigate. Please please can someone get in touch to send me the deposit, I have nearly £2,000 stuck with John D Woods.

Bella · 10 April 2025