John D Wood & Co. South Kensington Sales reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Paris was super helpful from the…

Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you

Giulia · 17 April 2026

★★★★★ 5/5

Google

Having worked with John D Wood now for 2 moves within the Kensington area, I can say that they are a delight to work with. We've viewed and searched with many of the agents in the area but JDW was by far the most professional, most diligent and overall just kind. Specifically Katherine went above and beyond with our last rental. Doing many viewings separately for me and my husband, contacting us consistently about any potential openings she thought might fit our needs and when we were ready to make offers she was readily available and worked her magic to make our dream place ours! Definitely someone we would consider working with again. Thank you for the exceptional service Katherine! James and Thom Panto HayPositiveProfessionalism

James · 24 October 2021

★★★★★ 5/5

Google

I was so impressed with how I was looked after. Usually, I find pretence over anything genuine with estate agents but that was not the case with John D wood and Co. I felt they really took the time to help me find my perfect home and I so appreciate that. Jiselle Jessop was a star, so friendly, and I want to thank the whole team for making me feel valued - not just a commission, and of course! finding me my perfect home 😍

Nicolette · 11 October 2021

★★★★★ 1/5

Trustpilot

John D WOOD Battersea Park Road

John D WOOD Battersea Park Road Disingenuous and incompetent. Having engaged JDW to sell a property in Battersea, they were full of promises and , quite frankly, untruths! The Property attracted a buyer quite quickly, and we were assured that the purchaser wanted to complete within a few weeks- 6 . We instructed Solicitors, and they started the work. After being repeatedly assured by JDW that the purchaser was very keen to get the sale completed, after a number of weeks I phoned my Solicitor to ask progress. A phone call was made to the Purchasers Solicitor by ours, and She was told that the fees for searches had not even been paid! No work hard been done. We cancelled the sale, and received a bill for over £2,000 to cover the work involved that we had asked to be undertaken. Lazy, incompetent, doesn't even come close to how we feel about JDW

AS · 27 January 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give 0 stars I would. I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time). The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase. I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom. The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property. There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too. Quite literally the worst company I've ever encountered. (Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)

MMMM · 11 June 2024

★★★★★ 1/5

Trustpilot

Sharp Decline in Service and Unauthorised Marketing, Disappointed with JD W Wood & Co Lettings

I let 2 properties through J D Wood & Co letting team in Belgravia, London SW1V since 2024. Over time the quality of services and customer care, accounting has plummeted. Rental statements are issued up to 7 days late; random fees are deducted, for example I got charged fees usually applied to overseas landlords although JDW have all my documents proving I am British, live in Britain etc. In addition although I negotiated clear cut service contract with JDW, they still apply randomly irregular fees opted out of. Then in 2024/2025 they restructured and their system went crazy with shifting the responsibility away from the local office I dealt with. I got so frustrated I terminated their agency. On the marketing side their letting team manager offered to visit and discuss potential letting of a property I have in Pimlico. Next thing I discovered that he went ahead and advertised the property to let without my approval. He even used other agents floor plans and pictures in the add! He was confronted after I was told about the advertisement by another local agent. JDW withdrew the advertisement and I have refused to deal with them since.

MSA · 19 January 2026

★★★★★ 5/5

Trustpilot

Highly recommended

I wouldn’t hesitate to recommend the Notting Hill team, and especially Paris, to anyone looking for a reliable and proactive estate agent.

Sergio · 8 April 2026

★★★★★ 5/5

Google

Katherine Garces and her team at John D. Wood South Kensington helped us with every step of our flat hunt, and ultimately helped us secure a flat we absolutely love! She really listened to what we wanted and showed us the flat we ended up loving on our first day with her. During the letting process, she was extremely helpful and went over and above to make everything go smoothly for us. Would highly recommend Katherine!PositiveResponsiveness, Quality, Professionalism

Carly · 24 October 2021

★★★★★ 5/5

Trustpilot

Can Gelirli and his team at the…

Can Gelirli and his team at the Belgravia Office gave been outstanding in organising and selling our flat in Pimlico. Thank you Cam for all your help and effort. Ivan

Ivan · 26 January 2026

★★★★★ 1/5

Trustpilot

I wish that I read the reviews prior to…

I wish that I read the reviews prior to my dealings with this agent. I’ve been a landlord for decades, have mostly stayed with the same company for a very long period, any issues were always resolved promptly and I felt that my custom was important. Having engaged JWD for a very short time, I’m bitterly regretting my decision. Before tenants were found, I stipulated that the I’ve always directly seen to any issues arising from the tenants regarding the property, that I engage my own contractors. But lo and behold, JDW has taken a “FLOAT “ from the rent received. It’s not possible to contact the person responsible as they only have “SKELETON “ staff working!! Since my engagement with the agency, having spoken with a few people, it transpired that there are quite a few disgruntled people like me who find that the agency doesn’t provide an adequate service.

Marie-france · 29 December 2025

★★★★★ 5/5

Google

Professional and quick to respond. Milli was helpful and guided me through the process step-by-step (since it will be the first time I move in the UK). Recommended

Flavio · 25 February 2025

★★★★★ 5/5

Trustpilot

Thank you Paris!

Used the Notting Hill branch and had a smooth experience. Paris was helpful, knowledgeable, and easy to work with.

CHIARA · 9 April 2026

★★★★★ 5/5

Google

Extraordinary experience with Umar Bryce at John D Wood today. Unlike most property agents who are trying hard to sell what they have to you, Umar started from the other side of the table by understanding what his customer was looking for. He spent over 1 hr on the phone helping me to get a feel of South Kensington area and discussing with me the pros and cons of different choices. At the end of the call, we both understood much better what I was looking for thus enabling us to move more effectively and efficiently towards a deal in the future. Umar also won my trust through his professionalism and his customer-oriented approach. As a result of the call, I cancelled a viewing with another agent, which I had booked prior to the call with Umar and I decided to follow Umar's guidance in seeking my ideal property in South Kensington area as I felt his customer-oriented approach brings much more value to me than any other agents I came across so far. For anyone who is looking for a property in this area, I highly recommend Umar Bryce at John D Wood.

Sharon · 24 October 2020

★★★★★ 5/5

Google

I was moving to London last minute, the company and specially the agent who was handling my account helped me a lot. Tania was able to find me a great flat, I wasn’t in London at the time and she did her best to visit the property and show it to me while I was abroad. She was of great help in terms of payments, right to rent and move in dates. She made the process very easy for me and convenient. This company should be your first option when looking for houses on zoopla or rightmove as they greatly assist after you move in.

Faek · 24 October 2020

★★★★★ 5/5

Google

I had the pleasure of working with Tania at John D Wood a while back to find a letting property in Kensington. Tania was the top agent I worked with after many months of searching. She was honest, reliable, accountable, and service-oriented. The first property of interest fell through, and she was remarkable in sourcing a number of similar high-end properties that were within budget, in the exact locations, and had the right features I was looking for. She communicated often and with great energy across the process and helped me eventually find a perfect match without any pressure. I would recommend Tania to anyone searching in the Kensington area for a letting property.

Suraj · 24 October 2020

★★★★★ 5/5

Google

I highly recommend Tania at John D Wood South Kensington. Tania has been of a great help while renting a flat in London. From the start she knew exactly what we were looking for and managed to help us find a great flat! She was very patient and helped us with every single step. She really made our move to London easy. Thank you Tania so much, it was such a great pleasure to meet you, we are very happy with the choice. If anyone is looking for properties in this area then definitely get in touch with her.

Hoda · 24 October 2020

★★★★★ 5/5

Trustpilot

Sophie has been exceptional with her…

Sophie has been exceptional with her patience, advice and guidance in finding suitable properties to view

Ellen · 16 April 2026

★★★★★ 5/5

Google

Our most excellent experience with Sebastian was an absolute pleasure. Sebastian was always polite, humorous, informative and totally on the ball from go to woah. We hope to stay in touch with Sebastian and not just for business but also as a good friend. Sebastian was unfailingly professional in each of our meetings and also via correspondance. You are very lucky to have such an exemplary employee. He made our whole flat hunting experience as easy and quick as possible.

Mugwump · 31 December 2019

★★★★★ 5/5

Google

Our most excellent experience with Sebastian was an absolute pleasure. Sebastian was always polite, humorous, informative and totally on the ball from go to woah. We hope to stay in touch with Sebastian and not just for business but also as a good friend. Sebastian was unfailingly professional in each of our meetings and also via correspondance. You are very lucky to have such an exemplary employee. He made our whole flat hunting experience as easy and quick as possible.

Suze · 25 October 2019

★★★★★ 5/5

Google

I have been looking for a flat in the South Kensington area, but had a few important constraints that limited my options quite a bit - I have two dogs, and needed a place with either a balcony or a garden, and that was also pet friendly. I was helped by Mr. Sebastian Aquilino at the Gloucester Road John D Wood, who was very determined and persistent in trying to find a nice flat for me. He was very quick to understand the standard and style that I was looking for, and though we looked at quite a few options before finding the final one, all of them were exactly the style that I wanted. I find this to be a very valuable skill in this business. I am currently in the referencing part of the process, but everything has been uneventful and straightforward. Big thanks to Sebastian and John D Wood for helping me find a perfect flat!

P · 25 October 2019

★★★★★ 5/5

Trustpilot

Satisfied with the whole process

Satisfied with the whole process. Paris was extremely helpful, available for any questions/concerns and accommodating.

Kristine · 15 April 2026

★★★★★ 5/5

Trustpilot

Tom and his team made letting my…

Tom and his team in the Belgravia office made letting my property a great experience, thankyou.

Hopkins · 7 April 2026

★★★★★ 5/5

Google

Was followed by Millie to find my house, and she is honestly one of the best agents i have encountered. On my side always, helping me to get what we needed and wanted. I would reccomend her to whoever is looking for a trusted agent

Eugenia · 16 December 2025

★★★★★ 5/5

Trustpilot

J D Wood deliver quick tenant find …

Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.

Vikas · 17 April 2026