Trusted Agent profile · Kensington and Chelsea
★★★★★
424 reviews across 2 platforms
125 Gloucester Road, London, SW7 4TE, Kensington and Chelsea, SW7 4TE
Part of John D Wood & Co., see every office.
John D Wood & Co.'s office in Kensington and Chelsea, at 125 Gloucester Road, is rated 3.9 out of 5 across 424 reviews on two platforms, including 141 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. John D Wood & Co. South Kensington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleI was lucky to find my current apartment with John D Wood. Katherine Garces has been very helpful, always available and very supportive during the process.
Thank you for your amazing 5* review and kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
5/5
GoogleI am in the process of relocating to London for work, and had reached out to Talisa from the JDW South Kensington office to set up a tour of a property we’d found on Zoopla. Talisa showed up and had proactively arranged tours of a half-dozen similar apartments in various South Kensington neighborhoods at a similar price range and specification. While the apartment we’d asked to view was exactly as advertised, Talisa used that example to find us even better options throughout the area. She was professional and informative throughout, and gave us a lot of helpful information about renting in London more generally, as well as the neighborhood. Overall I wouldn’t hesitate to work with her or the JDW South Kensington office again, and had a very positive experience.
Thank you for your wonderful and detailed 5* review! It is brilliant to read that you had such a great experience. I will of course make sure your kind words are made known to the whole team. Best wishes, Scott
5/5
GoogleAn extremely professional and courteous service from all of the team. George in particular was very helpful throughout the process of our purchase and really stepped up to the plate in the final days ahead of exchange when the going started to get tough. He remained very calm and collected and acted very fairly and openly as the go-between. His advice was solid at all times and my wife and I are highly appreciative of his polite, proactive and efficient modus operandi
Thanks Raj. Your comments in regards to the team are very much appreciated. Best wishes, Mark
1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic Organization Failure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
5/5
GoogleAfter a long and difficult process of flat hunting, dealing with many agents, we found the services provided at John D Wood South Ken office far above the rest. Sadia was very helpful and attentitive making the process quick, efficient and most important for me stress free! I will highly recommend John D Wood to friends and family and defiantly will be using your services in the future.
1/5
TrustpilotTerrible
Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.
1/5
GoogleThe agent (Samantha Rogers) was quite rude - she started acting like we were late to a viewing even though we arrived 2 minutes early. Seemed to be on edge and ignored my messages inquiring more information on the property. Did not even bother replying when I asked if property was taken or not so I could move on to search for others.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleJohn D Wood (and in particular Alexandra Cheeseman) were extremely helpful in the process of finding a new flat. After working with several other agents they were able to efficiently help us with putting in an offer, quickly receiving feedback and finalising the contract. Very pleasant and professional people to work with. I would highly recommend using John D Wood in the South Ken/Earls Court area.
5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
5/5
GoogleSeveral people at JD Wood Gloucester Road offices have given thoroughly professional service over several years finding good quality tenants for my properties.Their knowledge of the distinctive features of my apartments has made the difference. They are friendly and discuss the results of viewings with me, passing along information about what tenants are looking for, resulting in good marketing which saves time for everyone. They are good at matching requirements to what is on offer. Highly recommended.
Hi Roland, many thanks for taking the time to leave such a glowing 5* review and recommendation. I'm extremely pleased to read of the professional and positive experience you have had with the knowledgeable and friendly team at John D wood . Best wishes, Tracey.
5/5
GoogleI highly recommend John D Wood in South Kensington to anyone who is seeking to purchase properties in London. I had the pleasure of working with David Mendel, a very attention to detail, client-oriented and experienced gentleman. He asboluetly went above and beyond to meet the expected and unanticipated needs of his client, often at a moment's notice and during very unruly hours. Thank you very much indeed for your professional and courtesous service!
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
1/5
GoogleJD Wood had tried unsuccessfully to let my flat at the start of the year. We then agreed for them to take it off the market while I did holiday let's and put it back on the market in September. They just got hold of me to ask if I had any gaps to show people around. I replied giving them dates but saying I wasn't aware of them having it on the market. They replied saying it was just on the internal website. This I found out to be untrue as it was also on rightmove and had never been taken off. It was on the last page as by now very stale. For a flat that had never had a void and is letting very well on short let's it's not very good to of not had any show arounds till now for several months when it was meant to be off the market. I won't be using JD Wood in the future.
Dear Ms Wrigley, further to our phone and email correspondence I do profusely apologise for the fact that a colleague of mine made an error and did not remove your property from the portals. This was human error and meant with no malice but I do understand your concerns and worries. We were aware that the property was off the market. We would love the opportunity to be able to help you with the letting of the property at the end of the summer to have the opportunity to correct your current opinion of our business, as customer satisfaction is at the heart of everything we do. Please do feel free to contact me. Jane Jenrick, Regional Director.
5/5
GoogleTania Valenza was very professional and worked hard to guide me and provide the best offer and deal. Really recommend
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
1/5
TrustpilotAVOID John D Wood Head of Lettings St Margret's/Richmond
AVOID John D Wood Richmond/St. Margaret's Branch Lettings
5/5
GoogleJack and his team are amazing, highly recommended, always there for advice and to help in rare challenging situations.
Thank you for your fabulous 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotEleni did a fabulous job
Eleni did a fabulous job, made all the paperwork seamless
5/5
TrustpilotProfessional and helpful throughout
The Beckenham branch were professional and helpful throughout our property purchase
5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
5/5
GoogleMilli from the south kensington office has helped us find our ideal property! Would recommend her to everyone searching!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
Trustpilotincredibly unprofessional
2 times they have been to appraise my house and i never hear anything back. On the second occasion i mentioned my first experience and got told it wouldn't happen again. it did. They then contacted me a 3rd time for an appraisal. DO NOT USE.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. John D Wood & Co. South Kensington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
