5/5
GoogleGreat people to work with!
Agent replied · 16 April 2026
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
Trusted Agent profile · Kensington and Chelsea
John D Wood & Co. Kensington Sales reviews in Kensington and Chelsea
★★★★★
261 reviews across 2 platforms
162 Kensington Church Street, London, W8 4BN, Kensington and Chelsea, W8 4BN
John D Wood & Co.'s office in Kensington and Chelsea, at 162 Kensington Church Street, is rated 3.6 out of 5 across 261 reviews on two platforms, including 49 Google reviews rated 4.7.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Google1/5
TrustpilotEnd of Tenancy Check Out - Battersea Branch
Our experience with John D Wood was frustrating and stressful. We dealt with four different agents during our tenancy, and none resolved any issues. The checkout process was the worst - we moved out in April, but our checkout report took 10 days, and despite a professional clean, the landlord conducted another and tried to charge us.
5/5
TrustpilotThank you Denise
Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise
1/5
TrustpilotI wish that I read the reviews prior to…
I wish that I read the reviews prior to my dealings with this agent. I’ve been a landlord for decades, have mostly stayed with the same company for a very long period, any issues were always resolved promptly and I felt that my custom was important.
5/5
TrustpilotI just moved into a new flat in Notting…
I just moved into a new flat in Notting Hill. The team was always very responsive, on top of everything! I’m so happy with my new property and the service they’ve provided.
5/5
TrustpilotHelpful and friendly
Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.
5/5
TrustpilotEasy first time buying experience at JDW
Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.
5/5
TrustpilotGreat help
Thank you, Paris and staff at Notting Hill office for doing a great job renting out our two-bedroom flat despite a tough market. We really appreciate your hard work and professionalism.
5/5
TrustpilotChiswick Lettings Team
Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.
5/5
TrustpilotExcellent service from start to finish!
I'd like to thank the whole team at John D Wood in South Kensington and in particular Umar and Angelo for introducing a buyer and working together with all parties (solicitors, managing agents, freeholders, buyer and vendor) in a friendly, personalised and dedicated way from start to finish. Although the whole process - from offer and sales memorandum till exchange of contracts and completion of the sale at the agreed price - took approximately 12 weeks, Umar and Angelo have always kept me informed of every single step towards achieving a successful sale. It was often just a text or quick phone call - even on a Sunday - which kept me motivated throughout the process. I believe that with John D Wood I have been in very good hands and would therefore highly recommend them.
4/5
TrustpilotDeposit nightmare solved
We have recently had to move during COVID. It was incredibly stressful and made worse when we found ourselves unable to access our deposit back through no fault of our own. At first I was not happy with the responses I was getting until Rupert Simmonds stepped in. He went above and beyond to cut through red tape and help us to get our deposit back in full. Rupert is a credit to John D Wood!
1/5
TrustpilotDO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard.
They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have)
1/5
TrustpilotReally bad when it comes to services
Really bad when it comes to services. My deposit is stuck with them for more than 2 months. Always some lame excuse for not paying back. There is an property manager named Moesha, who will never address any query but will just be harsh I hope to give below 1 star but that the least i can go.
5/5
GoogleRushana Birmingham has been really helpful to me across the process of getting new tenants into our apartment and any related queries. She is very professional in her dealings and has a really lovely manner about her. Rushana is extremely …
Agent replied · 10 November 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
TrustpilotClaire has been excellent in helping us…
Claire has been excellent in helping us find a rental properly from abroad. She was super flexible with our requirements and timing and always kept us in the loop once we found the property. She did an extra video viewing and asked many questions to current tenants on our behalf. I would highly recommend Claire and her team and if were to rent again would definitely use them!
1/5
TrustpilotI have a property which is fully…
I have a property which is fully managed by JohnDWoods , they couldn't renew my contract due to sick leave of their employee , they cant solve my problem I have to reach to tenant by myself and trying to solve the issues , 20 days pasts the contract end date .
1/5
TrustpilotDO NOT TRUST THESE PEOPLE!
This company make an appearance of disorganization, but could not possible stay in business, if they were, indeed, as disorganized as they appear. Having managed to fend me off for three days whilst I was house-hunting in France; I finally found that the gem of a house I had found - in Perpignan - was taken off the market; in order that it could be purchased by a relative of one of the partners/directors of John D Wood. Worse than inefficient and unprofessional ... very close to fraudulent! DO NOT TRUST THESE PEOPLE!
5/5
GoogleI arrived in London on the 13rd of January, looking for an apartment..and after meeting Tania from John D Wood, I had my great 1-bed flat in Chelsea by the following week! We had a brief chat, and she swiftly found the right apartment for my needs. Tania was extremely kind, always replied to my phone calls or text even late in the afternoon, and she helped me also on a saturday when she should have been on leave.. Her support was crucial in obtaining the contract, and I will always be grateful to her for her warm and gentle assistance. Absolutely recommended.
1/5
TrustpilotI rented a property which was managed…
I rented a property which was managed by this company. The agents made promises they did not meet and the management agents are extremely poor. There was a flood and the information provided by the company turned out to be in accurate so they have refused to reimburse me for the hotel and all costs. I have had to instruct my lawyers to start a court process.
5/5
GoogleThe help I received from Sally and Magdelena has been thoroughly professional, organized and personable. They were most helpful in advising me on what to say in my application to the landlord of the flat I was most keen on, and I was approved for the tenancy! When I finally met Sally in person (I was applying from overseas), she could not have been a nicer or friendlier person. I highly recommend this office, as I had a marvelous experience, and will be moving into the perfect flat shortly!
5/5
GoogleI had just arrived in London, and was looking at many apartments. Tania, who assisted me in finding an apartment was super helpful. She showed me options of the specifications I gave her, which was very efficient and avoided loosing my time, as opposing to other agencies who shoed me lots of bad places. She was so efficient that I found what I was looking for much before I imagined, which was amazing. She helped me with tips in what to do as a 1st comer and the process after that was very smooth. Magdalena was also very helpful in the conclusion process. Thank you Tania for the wonderful experience.
5/5
TrustpilotGreat Experience
I had a great experience with Bryan Norton Crail during my tenancy with John D Wood. He was always professional, responsive, and genuinely helpful throughout my time at the property. Bryan consistently communicated clearly and handled every enquiry with care and efficiency.
2/5
GoogleUnfortunately, they couldn't find a buyer for my stunning flat themselves and had to enlist an outside estate agent, and had me stump up extra money to help compensate them. So they got it done after the end of the contact term, but it cost me £thousands more. This was after they earlier had asked me to agree to halt showings as demanded by an earlier (lower) offer that I reluctantly accepted. That buyer ended up walking weeks later, wasting precious time that could have been spent finding a real buyer. Estate agents are not your friend. No matter how charming they appear before their engagement contract is signed, once you sign it, they revert to their true mercenary selves, pressuring you to accept offers well below the very valuation they provided, because their only loyalty is to earning their fee. Don't get fooled. Wish I never used this JDW office.
Agent replied · 10 November 2024
Our John D Wood & Co Kensington office cannot find any record of you in our system, however we would very much like to discuss your concerns further. Please contact review@Countrywide.co.uk so we can gain further information from you. Kind regards, Scott, Customer Relations.
5/5
TrustpilotHelpful team member
Charles Spalton from the Battersea office was very helpful. He kept me up-to-date with all the different options available during my search process.
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