Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience with John D Wood
I couldn’t thank David at the Docklands branch enough for his outstanding support throughout our property rental journey. This has genuinely been the best experience we’ve ever had with an estate agent. He was always quick to respond, highly proactive, and incredibly effective at solving any issues that came up. It was clear he was completely on top of everything from start to finish. I wouldn’t hesitate to recommend him to anyone looking for a smooth and stress-free rental experience!
Andra · 23 April 2026
★★★★★ 5/5
TrustpilotAdvice on sale of flat
I went to the Docklands branch and spoke to Tushar about the sale of my property. A very constructive meeting - Tushar clearly has a lot of knowledge and experience, which really put me at ease, (thankfully, as I know from experience how stressful selling one’s home can be). I came away with a good idea of how I want to move forward and checklist of the things that need to be done. Definitely worth considering paying a visit to John D Wood + Co if you are thinking of selling up.
Nicholas · 17 April 2026
★★★★★ 5/5
TrustpilotWorked with Warren in the Wimbledon…
Worked with Warren in the Wimbledon office for our purchase of a house. He was excellent throughout, great communication, always clear and to the point. He stood out amongst the various other agents we had to deal with in sale and purchase and we would highly recommend his services. He also had excellent recommendations for periphery services (which we used for the building survey).
Matt · 12 June 2026
★★★★★ 5/5
TrustpilotBrilliant experience with Battersea Lettings…
We recently had a brilliant experience with the Battersea Lettings team of John D Wood. Oliver Taylor was extremely helpful - highly responsive and efficient, and was proactive to get our rental over the line. He was also very professional and pleasant to work with. Highly recommended.
Nicola · 2 September 2026
★★★★★ 5/5
TrustpilotDavid Alexander, associate director of John D Wood property
I have known David Alexander, the associate director of John D Wood &Co London, country & international property for more than 15 years and my property In London has been managed by his agency from time to time. David is very professional and always gives me very practical and helpful advice when I need it. I highly recommend David to be your property manager.
Cherry · 22 April 2026
★★★★★ 5/5
TrustpilotThank you so much to Bradley Gilchrist…
Thank you so much to Bradley Gilchrist at the Beckenham branch for his outstanding support during the process of renting out my property. He could not have been more helpful and patient. He is very knowledgeable, always quick to respond, highly proactive and made me feel very confident in what was potentially a stressful situation. I would not hesitate to recommend him.
Susan · 27 April 2026
★★★★★ 5/5
TrustpilotAndrew Simpson was extremely helpful…
Andrew Simpson was extremely helpful throughout the entire process from offer to completion. He kept in close contact with us, communicated regularly and clearly with the other estate agents in the chain and more importantly with the solicitors. His support has been very much appreciated.
Alicja · 13 August 2026
★★★★★ 5/5
TrustpilotJohnny Moore John D Wood Review
From the very start Daniel White and Jane Marshall made me feel, not just that I was in safe hands, but that I was dealing with two people who are extremely professional and experienced. I never felt pressured or rushed and their communication skills, support, and calm reassurance has made the whole process of selling my house a positive one.
Johnny · 25 April 2026
★★★★★ 5/5
TrustpilotWe had a great experience selling through John D Wood
We had a great experience selling our house through John D Wood, Southfields. The whole team was very helpful throughout the process, and Lewis was particularly professional, patient, and efficient in helping us overcome the inevitable hurdles that arise during a house sale. A big thank you to everyone involved.
Flora · 4 June 2026
★★★★★ 5/5
TrustpilotOur sale of a property in Surbiton
Our sale of a property in Surbiton was complicated by the fact that everything had to be managed from overseas. We were fortunate in being directed to John D. Wood and Co at the Surbiton branch, where we have nothing but praise for the professionalism and efficiency of Luke Dwyer and Theo Harding. There were many issues which caused delays in the process of this sale, but at all times Luke was quick to be in touch and to advise on the way forward. Although we did not meet in person, we very much appreciated his reassuring manner as we negotiated both legal and practical setbacks.
JustAnswer · 15 August 2025
★★★★★ 5/5
GoogleHave just completed on the sale and Andy and his team, in particular Lily Burgering, were fantastic. It was a lengthy and bumpy road for a number of reasons but Lily was an absolute pleasure to deal with at all times. Her communication skill set, friendly and professional manner were key and I really appreciated her weekly update calls, even if there was nothing to update me on!! Andy’s advice and knowledge of market trends were invaluable. I am delighted to have appointed this team and would, without doubt, highly recommend them.
Sara · 23 March 2024
Agent replied · 10 November 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotProfessional and helpful
Molly and her team at the Parsons Green office were very professional, helpful and pleasant to work with. From advising on the appropriate asking price, arranging multiple viewings and securing couple of offers in the first two days of the property being on the market. They were knowledgeable and assisted in navigating a stressful process, dealing with unexpected matters that came up during the conveyancing, which I really appreciated. I would highly recommend the Parsons Green office for selling a property.
B · 14 May 2025
★★★★★ 5/5
Trustpilot5 Star Service
Worked with Opemi Mafimisebi from the Docklands office recently and it was a pleasure of working with her as I couldn’t be more impressed with the service I received. From start to finish, she handled my enquiry with professionalism and genuine care.
Taelia · 18 April 2026
★★★★★ 5/5
TrustpilotMy experience with John D Wood & Co was…
My experience with John D Wood & Co was fantastic. Lewis and the team helped me through every step of the process with professional and efficient communication. I would definitely recommend John D Wood & Co.
Hannah · 21 May 2026
★★★★★ 5/5
TrustpilotGreat experience
I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him
Cliente · 20 April 2026
★★★★★ 5/5
GoogleMatthew Harrop is a consummate professional, who has been around the block, knows his patch intimately and runs an efficient operation. A senior estate agent who inspires confidence. In our case Matthew was very ably assisted by Angus Baker Baker whose diligence and energy contributed substantially to a very satisfactory outcome and conclusion of a sale in circumstances that were not always easy. Very happy to recommend their services to anyone looking to sell (as in our case), or buy in their part of London.
Anthony · 24 March 2023
Agent replied · 10 November 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWorking with Lily Burgering was a great experience, she helped me very efficiently with my purchase, which took less than 5 weeks from offer to completion. She was always kind and helpful even in the most stressful situations. She always made me feel like I was in safe hands. I warmheartedly recommend Lily Burgering at JDW for anyone who is looking for a great professional.
Katalin · 23 March 2024
Agent replied · 10 November 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotJane was extremely helpful
Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.
Jack · 8 May 2026
★★★★★ 5/5
GoogleThank you Eva G. for all your help in our property search. You worked hard, provided critical advice, nudged the other side, pulled in the managing agent to accelerate the transaction, and ensured everyone stuck to the timetable. An amazing professional. Really appreciate all.
Shane · 23 December 2024
Agent replied · 24 December 2024
Thank you Shane for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMatthew Harrop of the John D Wood Kensington office provided exemplary service as sole agent for the sale of my home. From pre sale valuation, preparing the brochure to arranging multiple viewings whilst the property was on the market, Matthew and his team of professionals including Andy Harris, Angus Baker and Samiye Mahmoud worked tirelessly to find the right buyers and manage the negotiations on my behalf. I would have no hesitancy in recommending them to anyone who is looking to buy or sell in the Kensington area due to their local expertise, and professionalism.
Caireen · 16 April 2022
Agent replied · 10 November 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotGreat service
Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!
Agnes · 24 April 2026
★★★★★ 5/5
TrustpilotParis was super helpful from the…
Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you
Giulia · 17 April 2026
★★★★★ 5/5
TrustpilotClaire Carter = everything you'd want in an agent
A huge token of respect and appreciation for Claire Carter, who acted on our behalf through an exceptionally complicated sale. Claire demonstrated deep subject matter expertise throughout and consistently went above and beyond, navigating a whole series of challenges, any one of which could easily have put the deal in jeopardy. She showed real patience, persistence, resilience, and tenacity, and most importantly inspired complete trust, all delivered with a genuine sense of humour when it was most needed.
Justin · 15 February 2026
★★★★★ 1/5
TrustpilotSharp Decline in Service and Unauthorised Marketing, Disappointed with JD W Wood & Co Lettings
I let 2 properties through J D Wood & Co letting team in Belgravia, London SW1V since 2024. Over time the quality of services and customer care, accounting has plummeted. Rental statements are issued up to 7 days late; random fees are deducted, for example I got charged fees usually applied to overseas landlords although JDW have all my documents proving I am British, live in Britain etc. In addition although I negotiated clear cut service contract with JDW, they still apply randomly irregular fees opted out of. Then in 2024/2025 they restructured and their system went crazy with shifting the responsibility away from the local office I dealt with. I got so frustrated I terminated their agency. On the marketing side their letting team manager offered to visit and discuss potential letting of a property I have in Pimlico. Next thing I discovered that he went ahead and advertised the property to let without my approval. He even used other agents floor plans and pictures in the add! He was confronted after I was told about the advertisement by another local agent. JDW withdrew the advertisement and I have refused to deal with them since.
MSA · 19 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.