1/5
TrustpilotAVOID John D Wood Head of Lettings St Margret's/Richmond
AVOID John D Wood Richmond/St. Margaret's Branch Lettings
Trusted Agent profile · Kensington and Chelsea
John D Wood & Co. Earls Court Sales reviews in Kensington and Chelsea
★★★★★
405 reviews across 2 platforms
239 Earls Court Road, Earl's Court, London, SW5 9AH, Kensington and Chelsea, SW5 9AH
Part of John D Wood & Co., see every office.
John D Wood & Co.'s office in Kensington and Chelsea, at 239 Earls Court Road, is rated 4.0 out of 5 across 405 reviews on two platforms, including 122 Google reviews rated 4.6.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotEleni did a fabulous job
Eleni did a fabulous job, made all the paperwork seamless
5/5
TrustpilotProfessional and helpful throughout
The Beckenham branch were professional and helpful throughout our property purchase
5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
1/5
Trustpilotincredibly unprofessional
2 times they have been to appraise my house and i never hear anything back. On the second occasion i mentioned my first experience and got told it wouldn't happen again. it did. They then contacted me a 3rd time for an appraisal. DO NOT USE.
1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Agent replied · 22 October 2024
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
5/5
TrustpilotJohn D Wood Belgravia Thankyou
John D Wood Belgravia Thankyou, my dream home found.
5/5
GoogleExceptional level of service and professionalism from Harriet and the team at John D Wood. Strongly recommended.
Agent replied · 11 January 2025
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
4/5
TrustpilotSale of flat in the Fulham area…
I sold a flat in the Fulham area through the John D Wood team in Parsons Green/ Fulham Broadway. For various reasons (outside control of John D Wood or myself), this was a long, drawn-out sales process. I have to say that John D Wood team was at all times professional, responsive and went above and beyond to get the sale done and completed. I would certainly recommend John D Wood to my friends and contacts.
5/5
TrustpilotI have been working with Shoeni and the…
I have been working with Shoeni and the team for 10yrs with nothing but efficient helpful knowledgeable assistance. Love them! Love they are local and established in the ‘hood. I’ve worked with sales too and can’t say enough nice things about working with Jake and his sales crew.
1/5
TrustpilotHorrible experience with this agency
Horrible experience with this agency. I am currently living in a 3 bed flat in Fulham where one of the bedroom ceiling has collapsed and for last 2 months the agency has been slow, practically unresponsive and simply rude. They treat tenants with such disdain it’s shocking. Do not use this company
Agent replied · 22 October 2024
Dear Ify Thank you for your getting in touch and we are of course understandably disappointed to hear this. We can see that the Senior Head of Property Management has been in touch and is currently in correspondence, alongside the Property Manager to help resolve this matter.RegardsJohn D Wood & Co.
5/5
GoogleThe team went above and beyond by advising on the sale of our property and supporting both sides throughout the process. In our experience no property transaction is straightforward and Will, Charlene and Keri were very patient and had initiative to assist in responding to various queries making the process less stressful for us. Excellent team!
5/5
GoogleFee Henderson has outstanding sales and interpersonal skills. Even from the buying side, it was great to work with her.
Agent replied · 11 November 2024
Thank you for your terrific 5* review and for your complimentary comments Thibaut. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotAlessandro Lucatello, John D Wood & Co PROPERTY MANAGEMENT
Alessandro Lucatello, Head of Property Management at John D Wood, does an exceptional job. He always goes above & beyond to ensure my needs & wishes - as a landlord - are met. This includes personally overseeing projects on my property - something he could easily delegate but chooses to see things through for himself. He's amazing - & so are his staff who have looked after me for many, many years now. I can't recommend John D Wood for your Property Management needs, more highly. First class - always!
5/5
TrustpilotSelling with JDW Summertown
We highly recommend prospective sellers to consider JDW in Summertown. Our experience has been first class and the JDW service was highly professional right from the start - realistic estimate of house value, knowledge of the local market and how to maximise our sale price and managing our anxieties and expectations throughout the whole lengthy process to completion. The team were always professional, responsive and friendly and definitely worked hard to help us achieve our sale. They managed everything - EPC, flattering professional photographs included as part of the service, all the very many viewings, right through to chasing solicitors and other parties all along the chain to achieve completion. If you are considering selling your home, then do consider calling Daniel or Wai at JDW.
5/5
TrustpilotClaire Carter (based at the Weybridge…
Claire Carter (based at the Weybridge branch) handled my purchase from start to finish and was exceedingly efficient. I was on a very tight timeline yet she saw no reason as to why we could not complete on time and she held true to her word. She chased deadlines when needs be and kept me informed immediately of any requests for information or any news.I never had to chase her for an answer to any question I had and I hugely appreciated her transparency throughout the process. I cannot recommend her and the agency enough.
5/5
GoogleThanks to Faron & Sutaria, purchasing a flat in London has been a very positive global experience. Caterina Manzi helped us throughout the process, making it clear, efficient and more convenient for all. Always very professional and reliable, she was also friendly and provided great advice. Thanks Caterina! Highly recommended.
1/5
TrustpilotIncredibly rude staff
I rented a property that was part managed by John D Wood. The service was just awful - whenever we wanted something done with any urgency, they never responded. As soon as they wanted something, we'd receive really abrupt and quite rude emails demanding that we respond immediately. The tone of all staff was rude and often accusatory. I still have no idea what the landlord paid them for as they didn't manage the property as we dealt with all the maintenance issues.
5/5
GoogleWe thank our agent Harriet for her support and responsiveness throughout the entire process of finding a flat in London. She took into consideration all our requirements and showed us a lovely flat we now call home. I am sure we will contact John D Wood if we ever need to move again!
Agent replied · 11 November 2024
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
3/5
TrustpilotAverage performance
A recent new tenant who turned out to be very pleasant was found very quickly. The previous Tenancy Find was supposed to be for two tenants in the flat whereas in fact there were three and I was not happy about that.
5/5
GoogleAlways professional and tenacious in their efforts to sell our property in a difficult market. I was also impressed with their regular updates and advice throughout the sales process. When we finally accepted an offer, they continued to provide support outside of the norm to accommodate the fact that were in on the other side of the world. I happily recommend their services.
Agent replied · 11 November 2024
Dear Aline, thank you for taking the time to leave us this excellent review, it is great to see that the John D Wood & Co. team in Earls Court were once again able to provide their proven 5 star service. Many Thanks.
5/5
TrustpilotParsons Green Team
The team were excellent in helping me recently find and move into a property with short deadlines. Nicole was especially helpful in ensuring everything moved quickly and seamlessly. Would highly recommend.
5/5
TrustpilotExcellent Experience
John D Wood & Co. recently helped me to sell my property and I found them extremely professional and very helpful. Nothing seemed to be too much trouble and when a storm took down a tree and demolished the hedge, they immediately got a chap along to sort it out.Their communication regarding feedback from potential buyers was superb. I never had to chase them for information and I would recommend them to anyone wishing to sell a property.
5/5
GoogleGreat work, supportive, helpful and friendly
Agent replied · 11 April 2025
Thank you for your terrific 5* review and for your complimentary comments Alan. Best wishes, Lucy, Customer Relations.
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