Trusted Agent profile · Kensington and Chelsea
★★★★★
267 reviews across 2 platforms
9-11 Cale Street, Chelsea, SW3 3QS, Kensington and Chelsea, SW3 3QS
John D Wood & Co.'s office in Kensington and Chelsea, at 9-11 Cale Street, is rated 3.7 out of 5 across 267 reviews on two platforms, including 58 Google reviews rated 4.9.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotMy experience with John D Wood & Co was…
My experience with John D Wood & Co was fantastic. Lewis and the team helped me through every step of the process with professional and efficient communication. I would definitely recommend John D Wood & Co.
5/5
TrustpilotHigh level of tenant service
As tenants we have been very well looked after by Massy Eslami in the Belgravia branch. She has pro-actively sought to get to know the property, head off any issues and when there have been things needed she is extremely quick and efficient at arranging the necessary works and contractors. This is an excellent level of service and we greatly appreciate it.
5/5
TrustpilotGreat experience
I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him
5/5
TrustpilotBrilliant service
I cannot recommend Kate Martin from The Primrose Hill branch highly enough. From our very first interaction, Kate was warm, professional and really understood our needs - just an absolute pleasure to deal with, thank you!
5/5
GoogleWe had tried several times to sell our Chelsea property without success due to its unconventional layout, but despite a difficult sales market, JDW managed to locate the right type of buyer within days. But that's when the hard work really began. Our agent, Charlie, was outstanding, helping us navigate price negotiations and then a highly complicated exchange process to ultimately get the transaction over the line. We highly recommend Charlie and JDW.
Thank you for taking the time to write a review. I know it will mean a lot to Charlie. I am delighted that we managed to secure a successful sale for you, and hope that we may be able to help with other business in future. Thank you again, for the business, and the review! Best wishes. Robert Green, Director, John D Wood & Co. Chelsea Green
5/5
TrustpilotJane was extremely helpful
Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.
5/5
TrustpilotQuick and stress-free move
I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach, replying straight away to calls and messages and really trying to sort things out fast. He made the whole process feel simple and stress-free, which was a huge help. In the end, he helped us find a lovely apartment in Notting Hill with great landlords. Would definitely recommend him if you’re looking for a solid and efficient agent.
5/5
TrustpilotI had a really positive experience…
I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance. Ollie communicated clearly, handled everything efficiently, and made the whole process feel straightforward and stress-free. I really appreciated his support and the level of service he provided from start to finish.
5/5
GoogleThis review is rather late but I would highly recommend John D Wood, Chelsea Green. Evie Kirk looked after us fabulously, providing an efficient, professional yet friendly service when we bought our Chelsea House through them.
Thank you very much for taking the time to provide this review. Evie will be delighted that she provided the high level of service that we aim for each day. We wish you every happiness in your new house, and of course, would be delighted to help you sell or let it in future! Robert Green MRICS Director John D Wood & Co. Chelsea.
5/5
TrustpilotThank you to Massy Eslami, Property Manager at Belgrave Square
I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.
5/5
TrustpilotGreat service
Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!
5/5
TrustpilotParis was super helpful from the…
Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you
5/5
TrustpilotClaire Carter = everything you'd want in an agent
A huge token of respect and appreciation for Claire Carter, who acted on our behalf through an exceptionally complicated sale. Claire demonstrated deep subject matter expertise throughout and consistently went above and beyond, navigating a whole series of challenges, any one of which could easily have put the deal in jeopardy. She showed real patience, persistence, resilience, and tenacity, and most importantly inspired complete trust, all delivered with a genuine sense of humour when it was most needed.
5/5
GoogleWe can’t speak highly enough of the team at John D Wood, Chelsea Green who have recently sold our apartment in Chelsea. We have worked closely with Robert Green and Will Close-Smith who have both provided an exemplary service. They have been in regular contact and provided expert advice throughout the entire process. They have excellent market insights, but don’t over promise or enter into hype. Will has been particularly supportive through the conveyancing process using his knowledge and contacts to keep things moving at speed. They genuinely cared about us and we felt supported at all times. We would highly recommend using their services, they are head and shoulders above the competition.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJDW Chelsea, did a fantastic job selling my house. Gave me good advice on pricing, marketing and when it came to sale process , how to navigate the complex path to exchange. They also ensured that the exchange happened very quickly, which without their hand holding would not have been the case. What I also liked that even though Robert Green was may original main contact , I dealt with the whole team. The actual sale in the end was handled by William Close Smith. I cannot recommend him highly enough. Not only did he achieve the asking price, for me. He ensured that the exchange happened in a very smooth and extremely quick manor. I cannot thank him enough!!! Someone you really want on your side when selling your property. He was also very good at handling me, which is important as selling property is a stressful process!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe whole team at JDW Chelsea Green are amazing, very professional and trustworthy, but incredibly charming as well. We recently sold our house through the Chelsea Green office, having had a couple of false starts where they kept their humour as we pulled out due to not being able to find what we wanted to buy in the country. Will Close-Smith was fantastic in closing off a tricky negotiation process. We have now bought a wonderful flat through JDW Chelsea Green and once again they were super proactive through the sales process which saw us exchange at 6pm on New Year’s eve. Chapeau! again to Will Close-Smith, and Jamie Davidson. Finally, they have given us excellent advice on the market over the years - Andy Buchanan, thank you particularly. There really is no one else I would use.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotSharp Decline in Service and Unauthorised Marketing, Disappointed with JD W Wood & Co Lettings
I let 2 properties through J D Wood & Co letting team in Belgravia, London SW1V since 2024. Over time the quality of services and customer care, accounting has plummeted. Rental statements are issued up to 7 days late; random fees are deducted, for example I got charged fees usually applied to overseas landlords although JDW have all my documents proving I am British, live in Britain etc. In addition although I negotiated clear cut service contract with JDW, they still apply randomly irregular fees opted out of. Then in 2024/2025 they restructured and their system went crazy with shifting the responsibility away from the local office I dealt with. I got so frustrated I terminated their agency. On the marketing side their letting team manager offered to visit and discuss potential letting of a property I have in Pimlico. Next thing I discovered that he went ahead and advertised the property to let without my approval. He even used other agents floor plans and pictures in the add! He was confronted after I was told about the advertisement by another local agent. JDW withdrew the advertisement and I have refused to deal with them since.
1/5
TrustpilotAVOID AT ALL COSTS
If I could give 0 stars I would.I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time).The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase.I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom.The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property.There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too.Quite literally the worst company I've ever encountered.(Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)
5/5
TrustpilotCan Gelirli and his team at the…
Can Gelirli and his team at the Belgravia Office gave been outstanding in organising and selling our flat in Pimlico. Thank you Cam for all your help and effort.
5/5
GoogleExtremely professional. We are so grateful to Sema Guleryuz at John D Wood Chelsea Green. From the moment we arranged the first viewings, through to completion - Sema was efficient, reliable, direct, and solution-focused. I’m so grateful to Sema for managing communication and expectations throughout the process. I highly recommend John D Wood - they are exceptional.
Dear Mrs Menager, Thank you for taking the time to leave a review. I am delighted that you were pleased with your experience of John D Wood & Co., and particularly Sema. I know your kind words were much appreciated by her. We are sure you will be very happy in your new home, and hope to see you soon. Best wishes. Robert Green, John D Wood & Co. Chelsea Green
5/5
TrustpilotJ D Wood deliver quick tenant find …
Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.
5/5
TrustpilotVictoria was attentive informative and…
Victoria was attentive informative and an absolute pleasure to deal with highly recommend
2/5
GoogleSema from this brunch is just incompetent for her role. During the viewing, she first brought us to the wrong floor of the building, then wrong door on the correct floor. We then finally arrived to the right flat. Very obviously she doesn't know the flat well and even silly suggestion, trying to convince us on something on right. We lose trust and confidence from her. We then requested someone else for our flat hunt. (Sorry I previously posted on the wrong brunch)
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.
5/5
TrustpilotKudos to Kate!
Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood & Co.'s Kensington and Chelsea office has 267 reviews across two platforms: 58 on Google, 209 on Trustpilot (across the whole business).
John D Wood & Co. Chelsea Green is rated 3.7 out of 5 across all 267 reviews, and 4.9 out of 5 on Google from 58 reviews.
John D Wood & Co. Chelsea Green, 9-11 Cale Street, Chelsea, SW3 3QS, Kensington and Chelsea, SW3 3QS.
