Trusted Agent profile · Kensington and Chelsea
★★★★★
531 reviews across 2 platforms
94 Old Brompton Road, London, SW7 3RD, Kensington and Chelsea, SW7 3RD
Part of Foxtons, see every office.
Foxtons's office in Kensington and Chelsea, at 94 Old Brompton Road, is rated 4.1 out of 5 across 531 reviews on two platforms, including 290 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Foxtons South Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotFoxtons were great
Foxtons were great, helpful, efficient, managed the whole process with high professionalism. Id thoroughly recommend selling your property with them
Hi Anouska, Thank you for your feedback. We’re pleased to hear our team managed the sale professionally and efficiently, and we appreciate you recommending us. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
TrustpilotCarley and David have been extremely…
Carley and David have been extremely helpful in the sale of our apartment. All thanks to team at foxton!
Hi Tony, Thank you for your feedback. We’re pleased our team were helpful throughout the sale of your apartment, and we wish you all the best with what’s next. Alex, Foxtons Estate Agents Get it done with London’s number 1!
1/5
TrustpilotNew X Foxtons is appalling
New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.
5/5
GoogleWe have been dealing with Foxtons for several years, mainly Michael Schult. All rental arrangements have gone smoothly. Most importantly Michael has always been available to deal with any queries and concerns.
Hi Nivedita, We really appreciate your continued trust in Foxtons. We're pleased our team has been able to support you over the years. Alex, Foxtons South Kensington Estate Agents Get it done with London's number 1!
5/5
GoogleNatasha Sturgess is an ideal professional - super driven and intuitive. She handled my flat search with precision and care, going above and beyond to get it done. Her professionalism and knowledge of the market made every step of the process seamless, while her personable nature made it enjoyable. I couldn’t have asked for a better guide through the process and would highly recommend her to anyone looking for an agent. Thanks, Natasha!
5/5
TrustpilotHarry Fox My Property Manager at…
Harry Fox My Property Manager at Foxtons and the rest of the management team do a fantastic job looking after my managed properties, resolving any issues and all repairs quickly and efficiently. highly recommended
Hi Andrew, We’re pleased to hear your properties are being managed effectively and that issues are being resolved quickly and efficiently. Alex, Get it done with London’s number 1!
5/5
TrustpilotWe were well supported by Molu
We were well supported by Molu, who helped us find the perfect kind of home that we were looking for.
Hi Bhaskar, Thank you for your feedback. We’re really pleased to hear you felt well supported throughout your search and that we could help you find the right home. Alex, Foxtons Estate Agents Get it done with London’s number 1!
2/5
TrustpilotPriorities are wrong
Foxtons can't seem to answer simple enquiries about a property - for example "how long is the leasehold" or "what are the service charges". Instead their focus is on gaining as much information about the person inquiring as possible. Ie they have more interest in adding to a dataset of potential buyers and marketing themselves than in answering a simple enquiry. I certainly wouldn't sell with them given how they prioritise themselves over the sellers interests..... of course all this is in the guise of "customer service" but it's not really is it? It's blatant marketing and self promotion.
1/5
Trustpilotnightmare agents
nightmare agents. do yourself a favour and use a different one. these are the guys who give estates agents their bad name. its been almost 2 months since i completed and they still havent given me the full set of keys or removed furniture as promised. i dealt with jordan at the temple fortune branch and every day he has a new excuse. they dont respond to messages or phone calls and provide a truly awful service. there are plenty of other good agents around who provide a much better service.
5/5
GoogleGiving 5 stars specifically to Natalie who was incredible, ruthlessly efficient and worked tirelessly to try and find me a place!! Thank you 👍🏻 …
Hi Sam, Thank you for taking the time to leave a review. It’s great to hear our team was able to support you with your property search and provide a helpful service throughout the process. Alex, Foxtons South Kensington Estate Agents Get it done with London’s number 1!
1/5
TrustpilotThey take the money & abandon…
They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.
5/5
TrustpilotSatisfactory property management
I have used Foxtons as the property management agent for nearly 5 years, I am especially satisfied with my experience since Tony Chan from property management became my property manager since 2024. He is very professional and proactively in handling with the requests and issues regarding the tenant & property management. He always responds to my enquiries promptly and provides valuable advice.
1/5
TrustpilotDisorganised and Unreasonable Charges
I’ve never felt the need to write a review in my life, but my recent experience with Foxtons was so poor I felt compelled to share it and warn others.
Hi Dan, Thank you for taking the time to share your feedback. We are sorry to hear that your experience was not positive. Please contact Social@foxtons.co.uk with your tenancy information so we can investigate this further. Kind regards, Alex
1/5
TrustpilotOur experience with Foxtons has been Disappointing and Unfair
Our experience with Foxtons has been appalling. We dealt with Oram Ohene-Djen, our letting negotiator, who from the very beginning was unhelpful, dismissive, and often gaslighting us whenever we raised concerns. Instead of supporting us, he downplayed delays, avoided giving clear answers, and left us constantly uncertain.
5/5
GoogleI would like to send a shout out and a huge thank you to Joe Hagen at Foxtons South Kensington. Despite me being a super stubborn customer, his service, determination, patience and kindness was phenomenal. He never faltered and did not give up until the last moment. Even though I did not end up signing with Foxtons, I would go back for sure the next time I'm in the market. Thank you so much Joe! I wish you the most amazing success. Always stay as kind and determined as you are! It's a rare find in the market today.
1/5
GoogleDo not use this agency especially Michael Schultz who's the Manager. Had the worst experience with him. I'd suggest any other agent - you'll be better off.
5/5
TrustpilotTruly fortunate to have had Foxton's Andy Hoad Onboard
Truly fortunate to have had Andy Hoad assigned to my property purchase as a first-time buyer.
Hi Al, Thank you for your fantastic feedback. We’re so pleased to hear you felt well supported throughout your purchase and that the communication and guidance helped make the process run smoothly. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
TrustpilotHad an amazing viewing experience with…
Had an amazing viewing experience with Krishna, would definitely recommend her to everyone!!
Hi Nimisha, Thank you for your feedback. We’re pleased to hear you had a positive viewing experience with our team and felt well supported. We really appreciate your recommendation. Alex, Foxtons Get it done with London’s number 1!
5/5
TrustpilotNikita Harper
My review only refers to Nikita Harper from Foxtons Letting Support Department, who called me today to help me resolve several issues with my logging in to my Foxtons Account. She was helpful, courteous, and followed up on our conversations. I have nothing good to say about the rest of the Foxtons team, including people at the Head Office, who were not only unhelpful, but kept on transferring my call to other people in the Foxton organisation, who were of course not at their seats, but "please leave a message and I will get back to you". I wasted well over an hour of my time today on the phone trying to get Foxtons support to resolve a problem they have created.
1/5
TrustpilotAbsolute scam of a company, avoid at all costs
Absolute scam of a company. I’ve never gone to a Foxtons viewing where the property was as advertised - e.g. they say it’s a 5 minute walk from the station and it ends up being a 20 minute walk. They’ll do anything to get you through the door of a property, in the hope that you’ll somehow fall in love with the Godforsaken place once you get there. It’s a bit like how men all say they’re 6’0 on dating apps and then hope that their mediocre personality will win you over when you realise they’re 5’9 in person. Also, if you give your number to one office, be prepared to have endless phone calls for the rest of your life. I once had 10 phone calls in one day from different offices I wasn’t registered with, all asking if I would like to register with them. This morning I’ve had four offices call so far and it’s only 11am. If you don’t pick up the phone, they just immediately call back - very convenient if you’re in a meeting or on another call. This is despite the fact that I have asked them to remove my number from their database. And they all have different numbers so blocking one does nothing, and you don’t know if it could be someone else calling so you inevitably have to pick up just in case. So basically, sign up for Foxtons if you want to be pestered for the rest of your life by absolute crooks!! How fun!!
5/5
GoogleMatteo Forcella at Foxtons South Kensington is one the most empathetic and patient brokers we worked with. Under really tight time pressure he helped us from abroad to experience South Kensington flat hunting to a "walk through the park" moment. We strongly recommend Matteo. Mille grazie, Matteo
5/5
GoogleI had a great experience with Bruno Elworthy who has always been kind, responsive and extremely efficient! Excellent agent!
Hello Elisabetta, Thank you for your feedback. We’re glad you received efficient and responsive support throughout your experience. Alex, Foxtons South Kensington Estate Agents Get it done with London’s number 1!
5/5
GoogleWe had such a great experience with Jack Cuthbert while looking for a flat. He was super friendly, easy to talk to, and really listened to what we were after. He made the whole process feel relaxed and straightforward, which we really appreciated. Would 100% recommend him to anyone looking in the area!
Hi Katharina Backes, We're happy to hear your property search went well and that our team at Foxtons South Kensington Estate Agents were able to make the whole process straightforward. Thank you for your helpful review - we really appreciate your positive feedback! Sophie, Foxtons South Kensington Estate Agents Get it done with London’s number 1!
5/5
GoogleWe have recently been approved to move in our new apartment with my wife and we can thank Igor Griskin, the Letting Agent who has from the very first day contacted me when I have sent an email from an add on another unit spotted on Zoopla. Igor was very responsive and helpful and after introducing 3 units on the day of the inspection for the one I was interested but none I liked, he called me the next morning to say he has another one which does correspond to my criteria and it did. Igor and his colleague Khadra have then been super helpful with the paper work and everything we had to provide to get approved and within 24 hours we were!! So great team and me who is also in the property game, can only praise Igor for his high sense of dedicated services!! A true professional I would not hesitate to recommend to anyone!! He is your Man!
Thank you for the review and recommendation! We are pleased to hear that Igor has been so responsive, dedicated and helpful throughout this complex process. Best wishes in your new home!
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Tell us what you need and we'll put you in touch. Foxtons South Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
