Trusted Agent profile · Kensington and Chelsea
★★★★★
448 reviews across 2 platforms
94 Old Brompton Road, London, SW7 3RD, Kensington and Chelsea, SW7 3RD
Foxtons's office in Kensington and Chelsea, at 94 Old Brompton Road, is rated 4.0 out of 5 across 448 reviews on two platforms, including 232 Google reviews rated 4.6.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotTruly fortunate to have had Foxton's Andy Hoad Onboard
Truly fortunate to have had Andy Hoad assigned to my property purchase as a first-time buyer.
Hi Al, Thank you for your fantastic feedback. We’re so pleased to hear you felt well supported throughout your purchase and that the communication and guidance helped make the process run smoothly. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
GoogleI would like to send a shout out and a huge thank you to Joe Hagen at Foxtons South Kensington. Despite me being a super stubborn customer, his service, determination, patience and kindness was phenomenal. He never faltered and did not give up until the last moment. Even though I did not end up signing with Foxtons, I would go back for sure the next time I'm in the market. Thank you so much Joe! I wish you the most amazing success. Always stay as kind and determined as you are! It's a rare find in the market today.
5/5
TrustpilotHad an amazing viewing experience with…
Had an amazing viewing experience with Krishna, would definitely recommend her to everyone!!
Hi Nimisha, Thank you for your feedback. We’re pleased to hear you had a positive viewing experience with our team and felt well supported. We really appreciate your recommendation. Alex, Foxtons Get it done with London’s number 1!
5/5
TrustpilotNikita Harper
My review only refers to Nikita Harper from Foxtons Letting Support Department, who called me today to help me resolve several issues with my logging in to my Foxtons Account. She was helpful, courteous, and followed up on our conversations. I have nothing good to say about the rest of the Foxtons team, including people at the Head Office, who were not only unhelpful, but kept on transferring my call to other people in the Foxton organisation, who were of course not at their seats, but "please leave a message and I will get back to you". I wasted well over an hour of my time today on the phone trying to get Foxtons support to resolve a problem they have created.
1/5
TrustpilotAbsolute scam of a company, avoid at all costs
Absolute scam of a company. I’ve never gone to a Foxtons viewing where the property was as advertised - e.g. they say it’s a 5 minute walk from the station and it ends up being a 20 minute walk. They’ll do anything to get you through the door of a property, in the hope that you’ll somehow fall in love with the Godforsaken place once you get there. It’s a bit like how men all say they’re 6’0 on dating apps and then hope that their mediocre personality will win you over when you realise they’re 5’9 in person. Also, if you give your number to one office, be prepared to have endless phone calls for the rest of your life. I once had 10 phone calls in one day from different offices I wasn’t registered with, all asking if I would like to register with them. This morning I’ve had four offices call so far and it’s only 11am. If you don’t pick up the phone, they just immediately call back - very convenient if you’re in a meeting or on another call. This is despite the fact that I have asked them to remove my number from their database. And they all have different numbers so blocking one does nothing, and you don’t know if it could be someone else calling so you inevitably have to pick up just in case. So basically, sign up for Foxtons if you want to be pestered for the rest of your life by absolute crooks!! How fun!!
5/5
TrustpilotI had an amazing viewing experience…
I had an amazing viewing experience with Krishna. I would definitely recommend.
Hi, Thank you for your review. We're pleased you had a good viewing experience with our team and appreciate the recommendation. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
GoogleMatteo Forcella at Foxtons South Kensington is one the most empathetic and patient brokers we worked with. Under really tight time pressure he helped us from abroad to experience South Kensington flat hunting to a "walk through the park" moment. We strongly recommend Matteo. Mille grazie, Matteo
5/5
GoogleWe had such a great experience with Jack Cuthbert while looking for a flat. He was super friendly, easy to talk to, and really listened to what we were after. He made the whole process feel relaxed and straightforward, which we really appreciated. Would 100% recommend him to anyone looking in the area!
Hi Katharina Backes, We're happy to hear your property search went well and that our team at Foxtons South Kensington Estate Agents were able to make the whole process straightforward. Thank you for your helpful review - we really appreciate your positive feedback! Sophie, Foxtons South Kensington Estate Agents Get it done with London’s number 1!
5/5
TrustpilotAlycia Levy at Foxtons is brilliant
I use Alycia Levy as my property manager and have done so for several years and she is excellent, always going above and beyond. She is responsive, knowledgeable, providing excellent customer service and I am not sure what I would have done without her as she is always gets things sorted and organised and keeps me updated.
5/5
GoogleWe have recently been approved to move in our new apartment with my wife and we can thank Igor Griskin, the Letting Agent who has from the very first day contacted me when I have sent an email from an add on another unit spotted on Zoopla. Igor was very responsive and helpful and after introducing 3 units on the day of the inspection for the one I was interested but none I liked, he called me the next morning to say he has another one which does correspond to my criteria and it did. Igor and his colleague Khadra have then been super helpful with the paper work and everything we had to provide to get approved and within 24 hours we were!! So great team and me who is also in the property game, can only praise Igor for his high sense of dedicated services!! A true professional I would not hesitate to recommend to anyone!! He is your Man!
Thank you for the review and recommendation! We are pleased to hear that Igor has been so responsive, dedicated and helpful throughout this complex process. Best wishes in your new home!
5/5
GoogleTiago has been a great agent in helping me find a flat with Foxtons. He has been extremely informative and helpful from start to finish. He knows his neighborhoods, he knows his properties and he is a great negotiator. He understood exactly what I was looking for from the moment I briefed him, and he offered me plenty of options to pick from that matched my request. I am very pleased and very happy to be moving into my flat he found me soon. And I would definitely pass on his details to anyone I know who is looking for a flat. He is a fantastic representation of Foxtons!
Thank you for the review! We are delighted to hear that Tiago has worked so hard to help you find your ideal home, and that you have been able to benefit from his extensive local knowledge and experience. Best wishes in your new dream home!
1/5
TrustpilotAvoid
Absolutely terrible experience as a tenant. Apartment put on the market for sale and I had to suffer through six months of viewings although my contract did not stipulate this. Very inconsiderate and once I gave notice to move out the property was immediately put on the market for a higher rent. Agents come for viewing with no notice and have no respect. Several deductions taken from deposit creating various inane reasons . Avoid at all costs.
5/5
TrustpilotI have always had a great experience…
I have always had a great experience with Foxtons, both as a tenant having them as managers and as someone looking for a flat. The agent Yasmin recently has been amazing; it’s her kindness and availability that really made her stand out!
5/5
GoogleThere was a time when Foxtons' reputation in the market carried with it a flavour of new money and shiny suits. In some ways they were looked down upon by the older firms so beloved of the Establishment. Well, I look back on my experience with this office in three recent property searches in SW3 - two short-term rentals and the purchase of an apartment - and I think to myself to hell with the Establishment names. The team at Foxtons consistently demonstrated deeper client connections, greater tenacity and patience, more effective negotiating skills and a fundamentally better understanding of market dynamics and human motivations than the overwhelming majority of their competitors. I take my hat off to them.
5/5
TrustpilotGreat experience overall
Great experience overall, especially from Ciara Ryan
Hi Stephen, Thank you for your feedback. We’re so pleased to hear you had such a positive experience overall and that the service made the process straightforward. Alex, Foxtons Estate Agents Get it done with London’s number 1!
1/5
TrustpilotTerrible experience
Non-existent communication. Viewings done by an unprepared team: didn't know level of service charge, exposure, if the appliances were new or not, size of the flat or rooms. One claimed we had replaced the kitchen (we hadn't), another that the Hue Lights we installed were staying in the flat for the buyer (we never said that).
5/5
TrustpilotStaff excellent
Staff excellent. Lots of way communication.
Hi Alan, Thank you for your feedback. We’re really pleased to hear you found the communication so helpful and had such a positive experience with the team. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
GoogleBig thanks to Wei Hu! Wei’s professionalism and dedication made the entire process smooth and stress-free. I highly recommend Wei Hu to anyone in need of a reliable and supportive real estate agent
Thank you 波明 for your review. Sophie, Foxtons South Kensington Estate Agents Get it done with London’s number 1!
5/5
TrustpilotMy experience with Foxtons
My experience with Destiny Basto , who conducted the viewing of 3 properties managed by Foxtons was great. She was very friendly and helpful . She was punctual and made a note of my requirements.
5/5
GoogleHad the pleasure of having Harriet help me look for an apartment and she was extremely helpful. Even to go out of her way to call and check whether i had any luck in finding somewhere suitable. She didn’t stop till I finally found the right place so thank you so much Harriet. Was a pleasure working with you.
1/5
TrustpilotThree words - don’t do it
We listed our house with foxtons and the service has been abysmal. There’s been next to no effort or movement with trying to sell the house, no communications with any options etc. You get an account online which shows upcoming viewings - almost all viewings ‘booked’ haven’t actually happened and they don’t contact us to confirm it either. You expect a lot from an estate agent with their level of commission - dont bother.
1/5
GoogleI wouldn't recommend Foxtons for many reasons. Here is a recent experience. I booked a very expensive cleaning (225 pounds) from Foxtons, the usual price for my flat is 120-ish pounds. This is one thing, the second thing is that the cleaner only got 90 out of 225. What's worse was that the cleaning was done badly such that I was required to pay a extra cleaning fee as requested by the landlord. Paying 225 pounds for a 90 pounds' job, well done Foxtons!
5/5
GoogleWe have being searching for a property for nearly two months, it is so important to find the right person to walk by your side on the journey to find the right place. We were allocated Nathaniel to be our property researcher and he was extremely helpful, very patient, client oriented, highly engaged, vip services. We would highly recommend him to anyone whom are looking for the perfect home. Thanks Nathaniel for the time given to us. All the best. Elida and Carmelita.
5/5
GoogleI had a great experience finding a flat with Verity at Foxtons. She is very knowledgable about the area and made the process extremely easy. She went out of her way to answer all my questions and was quite flexible in scheduling viewings for me as I was new to the area and had a tight schedule to work around. It was such a pleasure to work with her and once the application process was initiated she ensured all documents were processed quickly, sending me notes and updates along the way! Couldn't recommend Verity more for helping find a place in South Ken. Thanks again!
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