Foxtons South Kensington reviews in Kensington and Chelsea

★★★★★ 1/5

Trustpilot

Foxtons Letting Commission…

Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.

Kok · 1 May 2026

★★★★★ 4/5

Trustpilot

Thank you Habiba!

Habiba was very professional, helpful and friendly throughout the whole process.

Nusrat · 22 September 2026

★★★★★ 1/5

Trustpilot

I truly do not understand who in their…

I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.

H · 24 April 2026

★★★★★ 5/5

Google

I would like to say a massive thank you to Harriet Kirkwood for her great effort and attentiveness! Harriet is a brilliant estate agent, pleasant and very helpful! She explained everything about the properties we went to view and picked the most suitable properties for our requirements. She’s brilliant! I have been extremely happy with the very professional and friendly service offered by Harriet. Harriet took into account our flat preferences, completed an extensive search and showed us every property! She was very approachable and knowledgeable about the letting market. I will now recommend Harriet as a real estate agent to all my friends and family. Thank you so much!

L · 16 December 2024

★★★★★ 5/5

Google

Natasha was a pleasure to work with. Very sweet, responsive and helpful. I had gone to view a flat with her where the tenant advertised as move in ready and then pulled the plug and asked for a later move in date once offer was accepted. I was extremely disappointed and had to delay my flight back to the states to make sure I could find a new flat before heading back stateside. Natasha to the rescue. By the next day she found me a gorgeous flat in which she had already done her due diligence and made sure everything was squared away with this landlord BEFORE I even viewed the place. Ended up loving it and we had agreement that same day. Honestly for something so stressful, I could not have asked for a better agent. She’s ambitious, kind, tenacious and driven and I consider her a blessing in my apartment search. Thanks for being a life saver and for helping me through this to ensure I got the perfect flat after all. 🫶🏾

Jo · 9 December 2024

★★★★★ 5/5

Google

I went on a couple of viewings with Jack Cuthbert. While I ultimately didn’t find my flat with him he was always very open to my honest views on what I was looking for, what else I had seen the market and what I thought of the properties he showed me. He listened closely and provided many options that he hoped would fit my timeline and needs. He was responsive and professional.

Gianna · 17 September 2025

★★★★★ 1/5

Trustpilot

Incompetence and lies on a legendary scale!

I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.

Anthony · 13 April 2026

★★★★★ 5/5

Trustpilot

So far, all good

Irfan has been an excellent. He addresses issues promptly, and we have experienced minimal disruptions throughout our tenancies. Would certainly recommend foxtons.

Anish · 23 June 2026

★★★★★ 5/5

Trustpilot

Quick and Easy

The service I got from Ash was exceptional.

Tej · 22 September 2026

★★★★★ 4/5

Trustpilot

Overall good experience with Foxtons

Overall good experience with Foxtons, but a big shout out to Irfan Pecaj for his continued support no matter the issue.

Daniel · 24 June 2026

★★★★★ 5/5

Google

I received outstanding support from Ayoube and Lavinia, such a fantastic team! They were incredibly helpful and went above and beyond to make sure we met our deadline, even under tight time pressure. They responded promptly at all hours and guided me through every step of the process. As I’m not from the UK, I found the process especially challenging, but thanks to their patience and guidance, everything went smoothly.

Ingrid · 19 September 2025

★★★★★ 1/5

Trustpilot

New X Foxtons is appalling

New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.

Nic · 22 April 2026

★★★★★ 5/5

Trustpilot

Harry Fox My Property Manager at…

Harry Fox My Property Manager at Foxtons and the rest of the management team do a fantastic job looking after my managed properties, resolving any issues and all repairs quickly and efficiently. highly recommended

Andrew · 22 June 2026

★★★★★ 5/5

Google

Natasha Sturgess is an ideal professional - super driven and intuitive. She handled my flat search with precision and care, going above and beyond to get it done. Her professionalism and knowledge of the market made every step of the process seamless, while her personable nature made it enjoyable. I couldn’t have asked for a better guide through the process and would highly recommend her to anyone looking for an agent. Thanks, Natasha!

Imaad · 26 December 2024

★★★★★ 5/5

Trustpilot

We were well supported by Molu

We were well supported by Molu, who helped us find the perfect kind of home that we were looking for.

Bhaskar · 21 September 2026

★★★★★ 2/5

Trustpilot

Priorities are wrong

Foxtons can't seem to answer simple enquiries about a property - for example "how long is the leasehold" or "what are the service charges". Instead their focus is on gaining as much information about the person inquiring as possible. Ie they have more interest in adding to a dataset of potential buyers and marketing themselves than in answering a simple enquiry. I certainly wouldn't sell with them given how they prioritise themselves over the sellers interests..... of course all this is in the guise of "customer service" but it's not really is it? It's blatant marketing and self promotion.

Teidi · 2 March 2026

★★★★★ 1/5

Trustpilot

nightmare agents

nightmare agents. do yourself a favour and use a different one. these are the guys who give estates agents their bad name. its been almost 2 months since i completed and they still havent given me the full set of keys or removed furniture as promised. i dealt with jordan at the temple fortune branch and every day he has a new excuse. they dont respond to messages or phone calls and provide a truly awful service. there are plenty of other good agents around who provide a much better service.

Bernard · 25 February 2026

★★★★★ 1/5

Trustpilot

They take the money & abandon…

They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.

Sally-Clare · 1 May 2026

★★★★★ 5/5

Trustpilot

Satisfactory property management

I have used Foxtons as the property management agent for nearly 5 years, I am especially satisfied with my experience since Tony Chan from property management became my property manager since 2024. He is very professional and proactively in handling with the requests and issues regarding the tenant & property management. He always responds to my enquiries promptly and provides valuable advice.

Ding · 24 June 2026

★★★★★ 1/5

Trustpilot

Disorganised and Unreasonable Charges

I’ve never felt the need to write a review in my life, but my recent experience with Foxtons was so poor I felt compelled to share it and warn others.

Dan · 22 June 2026

★★★★★ 1/5

Trustpilot

Our experience with Foxtons has been Disappointing and Unfair

Our experience with Foxtons has been appalling. We dealt with Oram Ohene-Djen, our letting negotiator, who from the very beginning was unhelpful, dismissive, and often gaslighting us whenever we raised concerns. Instead of supporting us, he downplayed delays, avoided giving clear answers, and left us constantly uncertain.

Kambhampati · 15 September 2025

★★★★★ 5/5

Trustpilot

Truly fortunate to have had Foxton's Andy Hoad Onboard

Truly fortunate to have had Andy Hoad assigned to my property purchase as a first-time buyer.

Al · 21 September 2026

★★★★★ 5/5

Google

I would like to send a shout out and a huge thank you to Joe Hagen at Foxtons South Kensington. Despite me being a super stubborn customer, his service, determination, patience and kindness was phenomenal. He never faltered and did not give up until the last moment. Even though I did not end up signing with Foxtons, I would go back for sure the next time I'm in the market. Thank you so much Joe! I wish you the most amazing success. Always stay as kind and determined as you are! It's a rare find in the market today.

Natasha · 25 June 2024

★★★★★ 5/5

Trustpilot

Nikita Harper

My review only refers to Nikita Harper from Foxtons Letting Support Department, who called me today to help me resolve several issues with my logging in to my Foxtons Account. She was helpful, courteous, and followed up on our conversations. I have nothing good to say about the rest of the Foxtons team, including people at the Head Office, who were not only unhelpful, but kept on transferring my call to other people in the Foxton organisation, who were of course not at their seats, but "please leave a message and I will get back to you". I wasted well over an hour of my time today on the phone trying to get Foxtons support to resolve a problem they have created.

Asif · 19 January 2026