Trusted Agent profile
★★★★★
392 reviews across 2 platforms
90 Notting Hill Gate, Notting Hill, London, W11 3HP, Kensington and Chelsea, W11 3HP
Foxtons's Kensington and Chelsea office at 90 Notting Hill Gate is rated 3.8 out of 5 across 392 reviews on two platforms, including 250 Google reviews rated 4.4.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional, punctual, polite, prompt
Five stars for Mr. Hassan Bacchus of Foxtons. He is extremely professional, polite, and reliable. He managed to find great tenants and rent out my property in only one week.
Hi Fataneh, It’s great to hear you found the team professional, punctual and helpful. We’re pleased they delivered such a positive experience. Alex, Foxtons Estate Agents Get it done with London’s number 1!
1/5
TrustpilotFoxtons wrongly extended our tenancy…
Foxtons wrongly extended our tenancy end date then withheld our deposit on non payment of rent grounds. Even after acknowledging their 'error' it took 2 months for them to correct it. The money was only returned after a letter before action for a small claims court was sent. Other customers are advised to exercise extreme caution with how deposits are safeguarded.
5/5
GoogleInteracting with Luke has been a great pleasure. He’s very responsive, proactive, respectful and really proposes great options since he listens carefully to our wishes.
We're glad you had a positive experience with Foxtons Notting Hill Estate Agents … More
5/5
GoogleHad a very positive experience with Foxtons NH, Genc was always responsive and happy to coordinate work across all solicitors and brokers, kept regular updates on my buying process.
Thank you Łukasz Kubczak, We are pleased to hear you had a good experience while buying your property. … More
1/5
TrustpilotI was spoken to quite rudely on the…
I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.
5/5
TrustpilotAga was amazing during our entire…
Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks
1/5
TrustpilotFoxtons Notting Hill Gate
I rented a flat from this company for a year and a half in Notting Hill Gate area. Though the studio flat was fantastic in itself, Foxtons as my direct manager has been a disaster. My manager kept getting replaced constantly, my maintenance issues took forever to get fixed (they would take at least a month to have some sort of tangible progress) - from changing a broken oven, from fixing a ceiling leak marks, to fixing the bathroom sink clog. Then the staff had the audacity to let me know the flat has to be professionally cleaned before I move out of the flat when they forget that when I moved in, the flat had the following:
1/5
TrustpilotFoxtons Letting Commission…
Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.
5/5
TrustpilotNathan was my advisor and he did all…
Nathan was my advisor and he did all for our comfort.
1/5
TrustpilotI truly do not understand who in their…
I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.
1/5
TrustpilotIncompetence and lies on a legendary scale!
I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.
5/5
TrustpilotTenants experience
We were tenants in a property Sarah Kelsey managed, and were very grateful for her attentiveness and friendliness. If there was ever any issues with the property Sarah was quick to action them and they were resolved very quickly.
5/5
GoogleMy experience of looking for a buy to let has always led me to Foxtons. This time was exceptional. Ashley was not just an agent but a partner who identified the best suited property for us. He was on the ball from the getgo and kept us informed of important milestones throughout the transaction. Chuck also took crucial steps in time to mediate and ensure both parties needs were met in equal measure. We truly felt as though this was our dream team. So for anyone looking at a seamless partnership for one of the most important investment decisions to take in one's life, look no further than Foxtons.
1/5
TrustpilotNew X Foxtons is appalling
New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.
5/5
TrustpilotThe agent
The agent, Hamad was brilliant.
5/5
GoogleGenc is the best I’ve worked with - diligent & hard working, he can get things done others can’t. … More
Thank you for your highly recommended review, Jeremy Sophie, … More
5/5
GoogleAimee was great, she found me my dream flat in less than an hour! Also very responsive, honest and helpful. 10/10
Hi Emily, We are happy to hear your property search went well, and thank you for your … More
5/5
TrustpilotFoxtons Estate Agents
My experience with Foxton's has been absolutely fantastic. Lauren always goes over and above to help me find my next home : from arranging multiple viewings to answering my (many!) questions, nothing is too much trouble. I feel very well looked after and I can truly recommend her friendly and professional service.
2/5
TrustpilotPriorities are wrong
Foxtons can't seem to answer simple enquiries about a property - for example "how long is the leasehold" or "what are the service charges". Instead their focus is on gaining as much information about the person inquiring as possible. Ie they have more interest in adding to a dataset of potential buyers and marketing themselves than in answering a simple enquiry. I certainly wouldn't sell with them given how they prioritise themselves over the sellers interests..... of course all this is in the guise of "customer service" but it's not really is it? It's blatant marketing and self promotion.
1/5
Trustpilotnightmare agents
nightmare agents. do yourself a favour and use a different one. these are the guys who give estates agents their bad name. its been almost 2 months since i completed and they still havent given me the full set of keys or removed furniture as promised. i dealt with jordan at the temple fortune branch and every day he has a new excuse. they dont respond to messages or phone calls and provide a truly awful service. there are plenty of other good agents around who provide a much better service.
1/5
TrustpilotThey take the money & abandon…
They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.
1/5
TrustpilotOur experience with Foxtons has been Disappointing and Unfair
Our experience with Foxtons has been appalling. We dealt with Oram Ohene-Djen, our letting negotiator, who from the very beginning was unhelpful, dismissive, and often gaslighting us whenever we raised concerns. Instead of supporting us, he downplayed delays, avoided giving clear answers, and left us constantly uncertain.
1/5
GoogleI am very sorry. I vacated the apartment on September 1st. Because the appraiser who came to inspect the property didn't take proper photos or conduct a thorough inspection, they withheld my deposit. I have lodged a complaint with the necessary evidence. They are not refunding my money and are keeping me waiting. I am completely dissatisfied with the rental experience. They are causing people hardship. The deposit was supposed to be paid by December 1st. I have sent numerous messages but received no response.
1/5
TrustpilotI rented a flat in Richmond through…
I rented a flat in Richmond through Foxtons. While I want to acknowledge that Ciara DuPont was professional and genuinely tried to help, my overall experience with the lettings team, particularly Margot Redpath, was very disappointing.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Kensington and Chelsea office has 392 reviews across two platforms: 250 on Google, 142 on Trustpilot (across the whole business).
Foxtons Notting Hill is rated 3.8 out of 5 across all 392 reviews, and 4.4 out of 5 on Google from 250 reviews.
Foxtons Notting Hill, 90 Notting Hill Gate, Notting Hill, London, W11 3HP, Kensington and Chelsea, W11 3HP.
