Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotUnfortunate update
Unfortunately I have to update what was a very positive initial review. After reserving an apartment, the agency informed us that the owner had suddenly leased it to a longterm renter, leaving us in a lurch. The agency suggested a replacement property which I was very pleased about. After going through the process of signing the agreement and even putting down a deposit, we were again told that the owner had leased the property to a longterm renter that had already moved in! Needless to say this did not sit well after we had invested a considerable amount of time and effort in this process.I know the actions of the property owners are not in the agency's control, but this experience does not inspire a lot of confidence.
J · 22 April 2021
★★★★★ 5/5
TrustpilotFrom start to finish we found them to…
From start to finish we found them to be extremely courteous and professional. A huge thank you to Jozef and Hanna for organising a Tenant for us so promptly, all your help was greatly appreciated.
Yasmien · 5 June 2020
★★★★★ 5/5
TrustpilotAmazing customer service
Amazing customer service, very helpful and proactive! We managed to rent our flat very easily due to the great team! A big thank you to Jack for all the help and support provided!
Customer · 14 December 2020
★★★★★ 5/5
GoogleAmy at the Druce Ladbroke Grove office has been amazing. She has gone above and beyond for me acting as the agent for the sale of my house. Any issue that has arisen she has bent over backwards to help me, and has acted as wise counsel. Highly recommend.
Emma · 17 April 2024
★★★★★ 5/5
TrustpilotTop notch local estate agent
I would highly recommended Jacinta and Ed at Bective, Brook Green if you want to sell your flat in this area. Professional, patient, fully involved and calm to the end.
Adam · 30 June 2021
★★★★★ 5/5
TrustpilotVery happy customer
Sound judgment and efficiency from the word go.Selling one's home will always be stressful, but Ed Plumb (Brook Green office) and his colleague (Lydia) made it as smooth a process as possible. Always polite, always available and utterly professional. My only regret is that I did not heed their advice to put my house on the market a couple of months earlier than I did....and at the price suggested. In the end, his judgement proved correct and I sold for almost exactly the price I was originally told to expect. Ed and his colleague, Lydia, were always very efficient at notifying my lodgers of impending viewings - not easy when there were 4 of them, all working to different NHS rotas during a pandemic. The delicacy of the final negotiations were well handled, and I felt very well advised as to how best to ensure that the sale went through. I would thoroughly recommend the team for their local knowledge and professionalism.
Catherine · 21 January 2021
★★★★★ 5/5
TrustpilotCan't praise enough!
I can't praise the responsiveness and professionalism of Bective enough. From start to finish, they were easy and transparent to deal with during the sale of my property. Lydia particularly was calm and patient, especially when under pressure and on the receiving end of my stressed calls/messages. She always called back quickly (even out of hours), and chased agents/solicitors relentlessly, to the point where I feel that exchange would have been long delayed without her. I couldn't have asked for more from a premium agency who know Brook Green and their clients extremely well. Recommended without hesitation.
Richard · 20 January 2021
★★★★★ 5/5
TrustpilotBective management
Bective has been our intermediary during these lasts two years and we are very happy with how everything has gone. We moved out of our apartment without any unexpected problems as well.
Mònica · 20 January 2021
★★★★★ 5/5
Trustpilot5 stars - highly recommended
Annabel, Megan and Amanda were excellent in marketing the property to find replacement tenants after the previous tenants moved out. Communication was excellent and they kept me updated frequently. Highly recommended.
K · 30 March 2021
★★★★★ 5/5
TrustpilotImogen at Druce is a delight to work…
Imogen at Druce is a delight to work with! She listened to my needs and requirements and curated thoughtful viewings. She also gave good advice on the market without the insincere sales pitches that other agencies.It was unfortunate that I ended up finding a flat that I liked most from another agency but I’ll definitely use Druce when I’m selling and buying my next one.
Adele · 23 February 2023
★★★★★ 5/5
TrustpilotWe have had a viewing with Jack Cooke…
We have had a viewing with Jack Cooke and we decided to proceed with an offer to rent the property. Jack helped us secure the flat in less than 24 hours!!! He was very kind and helpful and made the process stress and hassle free. We have also spoken to Megan Windus who was also very helpful and quick to respond to our emails. Thank you very much, Jack and Megan for the excellent service and your professionalism! We look forward to moving to our new flat!
Marianna · 20 November 2020
★★★★★ 5/5
TrustpilotMegan was fantastic from start to…
Megan was fantastic from start to finish, responding to all our queries promptly and advising on the best course of action taking into consideration our personal circumstances. Could not recommend more.
Bethany · 21 January 2021
★★★★★ 5/5
TrustpilotI recently had the pleasure of meeting…
I recently had the pleasure of meeting and dealing with Kimberley Oldham at Bective Notting Hill for an apartment rental. Kimberley was extremely professional and helpful all the way through. Highly recommend.
Andrew · 19 October 2020
★★★★★ 5/5
TrustpilotExcellent, friendly and very helpful Company
Chris & Sophie and all in Bective have been really excellent - warm, friendly and so ready ALWAYS to help with everything. Aside from getting me a tenant with a 2year contract, they have gone out of their way to assist me with various other requests re 109Milson Road & tenancy, outside the call of duty. I now value them as true friends as well as business partners. Well, done to all of you. Most appreciated.
Felicia · 26 August 2021
★★★★★ 5/5
TrustpilotDavid Zavala from the Knightsbridge…
David Zavala from the Knightsbridge branch is the best agent I’ve worked with in over 20 years. Hungry to get deals done and is very professional and pro active .. highly recommend you work with him to sell your property
JV · 24 August 2024
★★★★★ 4/5
TrustpilotGreat deals adjusted to our budget!
We found our property thanks to Jack! He showed us 2 properties, both amazing, in great location and adjusted to our budget. The decision was much easier after having our viewings with him!
Casilda · 2 June 2020
★★★★★ 5/5
TrustpilotIqbal from this company are rigorous…
Iqbal from this company are rigorous and responsible. Helped me rent the house I wanted. And wait for me to give me the keys when I inevitably arrive late. Thank you
Meng · 5 January 2025
★★★★★ 5/5
TrustpilotLee was great- always very quick to get…
Lee was great- always very quick to get back to me and professional!
Asli · 19 May 2023
★★★★★ 5/5
TrustpilotIncredibly efficient and helpful
Working with Bective was a quick and easy process. Megan was extremely helpful every step of the way and would highly recommend her as an agent and Bective as an agency.
Tom · 25 November 2020
★★★★★ 5/5
TrustpilotHannie and Jay >>> 5* team!
Hannie and Jay at Bective were a pleasure to work with. Always at the end of the phone and always supporting us through the sales process. Highly recommended.
Owen · 29 June 2021
★★★★★ 5/5
TrustpilotVery happy with my experience finding a…
Very happy with my experience finding a flat with Bective Ladbroke Grove office! Jack and Jozef were super helpful and professional, and the process was quick and straightforward.
Clara · 17 June 2021
★★★★★ 5/5
TrustpilotSteph
Steph has been incredibly helpful and efficient and helped us find a tenant. She has been a real pleasure to work with and nothing was too much trouble.
Francis · 6 June 2021
★★★★★ 5/5
TrustpilotA very positive experience...
Having not had any dealings with estate agents for years, I suddenly needed to rent a flat as the lockdown was easing up late May. I dealt with the Brook Green office of Bective Leslie March through Rightmove - where Hanna Olssen looked after me very well. I was also supported buy the very efficient Jozef Georgiev in teh Ladbroke Grove Office, who looked after the paperwork. They were both proactive and responsive, quick to reply to email and did not mind me asking silly or naive questions - which meant I felt reassured. I was lucky to find something quickly, but I only visited it at Hanna's suggestion as it had just come on the market. All in all, a very positive experience.
Régis · 8 June 2020
★★★★★ 5/5
GoogleJatin at Druce, has provided excellent management service of our property portfolio. Would definitely recommend.
Bhavin · 10 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
