Trusted Agent profile · Kensington and Chelsea

Dexters South Kensington reviews in Kensington and Chelsea

4.4

★★★★★ Great

2,242 reviews across 3 platforms

144 Old Brompton Road, London, SW7 4NR, Kensington and Chelsea, SW7 4NR

Dexters's office in Kensington and Chelsea, at 144 Old Brompton Road, is rated 4.4 out of 5 across 2,242 reviews on three platforms, including 351 Google reviews rated 4.7.

Google logo

4.7 / 5

351

Reviews on Google

This office

Yell logo

2.2 / 5

6

Reviews on Yell

This office

Trustpilot logo

1,885

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.

5/5

Trustpilot

I have rented my property with Dexters…

I have rented my property with Dexters and the initial stages were stressful, which Dexters handled well. The prime team respond quickly to my messages and I am very grateful for that. I am reassured that they will deal with all issues on my behalf.

Laura · 13 November 2023

Agent replied · 23 November 2024

Dear Laura, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Sam in sales was very helpful and knowledgeable. He was professional, attentive and provided high quality service. Would highly recommend him and the team at Dexter’s.

Sophie · 4 November 2024

Agent replied · 11 November 2024

Dear Sophie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Ashley Griffiths (Property Management)

Ashley Griffiths (Property Management) is first class. He is organised, always ready to help and very effective. If a problem crops up he deals with it promptly and tactfully. It is reassuring to know that our interests are being so capably looked after. Thank you!

Simon · 1 November 2023

Agent replied · 23 November 2024

Dear Simon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great Experience with Carl Tettey

Over the past month, we have been working with Carl Tettey for all of our property needs and he has been fantastic. He is prompt in his responses and has had any issues remedied in a speedy and complete fashion. Wonderful to work with.

Lauren · 22 November 2023

Agent replied · 23 November 2024

Dear Lauren, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Carl will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Very helpful lettings management team

I really appreciated the effort put by Myra in advising me on a couple of extremely tricky issues relating to the rental property that Dexters manage for me. She put in a lot of time and brought in specialist colleagues to help me.

Jeremy · 13 December 2023

Agent replied · 23 November 2024

Dear Jeremy, Thank you for taking the time to leave a wonderful 5* review. Myra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Great experience with Dexters South Kensington. Frankey helped me finding a wonderful flat at the best possible location. She was professional, efficient and super friendly. I am grateful for her patience taking me through the application and completion process step by step, giving me good advice and keeping the communication lines open at all times. Fantastic job!

Julie · 24 October 2022

Agent replied · 23 October 2024

Dear Julie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Sincere Thanks

My sincere thanks must be recorded to this wonderful company. My deposit was returned before I had even realised by Louis Preston, a lovey chap. My thanks must also go to George Bromane, another lovely chap who got me a great price for a contractor.

AB · 25 October 2023

Agent replied · 23 November 2024

Dear AB, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Tallulah was extremely helpful and fast…

Tallulah was extremely helpful and fast in dealing with my request.Thank you.

Cesar · 6 June 2022

Agent replied · 26 December 2024

Dear Cesar, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I was assisted by Nabeel Khan in…

I was assisted by Nabeel Khan in dealing with a few maintenance issues in my rented flat and I was very happy with his treatment. He was very quick to report the issues, responsive and reliable. Also, polite and kind in his communication. Many thanks.

Vasilina · 17 October 2023

Agent replied · 23 November 2024

Dear Vasilina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thanks Monika

I have been with this agency nearly a year. Had contact with many of the agents and one of my favourite one is Monika. She was so helpful all the time I had any issues. Thanks to her. Really appreciate her help and support.

Naat · 8 November 2023

Agent replied · 23 November 2024

Dear Naat, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent staff!

We are structural engineers and we have been appointed by this office on numerous occasions. We enjoy working with this office as the staff are very helpful and do not look to waste any time for us and their valuable Clients. In particularly we would like to mention Felix and Chris for their professionalism and willingness to keep a healthy relationship between both parties.

Stabuild · 26 October 2021

Agent replied · 26 December 2024

Thank you for taking the time to leave us a 5* review for Felix and Chris in our West Hampstead office. Kind regards Asma Chughtai Customer Relations Team

4/5

Trustpilot

Very proactive

Very proactive. The service was a bit ropey a couple of years ago but there's a new office manager who makes a real effort to know the property, and solve issues rather than ask the landlord (me) to just throw money at a problem

D · 7 November 2023

Agent replied · 23 November 2024

Dear D. Williams, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Help with end of Tenancy

Jamie Nash who is Head of Property Management at Dexters, has been very helpful in overseeing the end of a long tenancy, liaising with the tenants and ensuring that final jobs were done for me at apartment. Many Thanks for providing such a great service.

Linda · 9 October 2023

Agent replied · 23 November 2024

Dear Linda, It’s great to hear that you have had a brilliant experience with Jamie. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Good communication

George and Verity of Dexters kennington were really helpful , keeping me informed about the process of trying to amend the lease and title of the flat I wanted to buy. I think I would have given up and withdrawn if not for their regular contact.

Customer · 14 September 2023

Agent replied · 23 November 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters have a great team in every…portfolio management

Dexters have a great team in every office , they are consistently welcoming with great customer care and there's always someone available to give honest professional advice. They're hot on compliance and cover off all eventualities to ensure you and your property properly protected .

Paul · 9 October 2023

Agent replied · 23 November 2024

Dear Paul, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great service from Matt and Charlie

We have been getting help from Charlie and Matt from Dexters recently with our home search and were happy with their service. They were both knowledgeable, helpful, and responsive to our questions and concerns. They were happy to drive us around and show us different options, patiently and professionally.

Sam · 24 June 2023

Agent replied · 23 November 2024

Dear Sam, Thank you for your kind comments regarding Charlie and Matt and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Ashley - Dexters Battersea

We highly recommend Ashley from the Battersea Dexters branch. Super quick responses, professional, helpful and trustworthy.

Natascha · 20 September 2021

Agent replied · 26 December 2024

Dear Natascha, thank you for your 5* review. We are pleased to read that you have had a great experience with the team in our Battersea office. Kind Regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Great company experience

Dexters have helped me through the entirety of my property experience. I recently had the pleasure of speaking to Bryan, and he was very eager to help and understand my questions, as well as give quick solutions. Really a great company with great people.

Cathy · 24 October 2023

Agent replied · 23 November 2024

Dear Cathy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Good experience especially with Petros

Dexters North Property Management Team has made the process of viewing the property and rental very seamless. To highlight, Petros Giorganios has always given the most excellent service. Always easy to ask for help and he makes renting with Dexters a very comfortable journey.

Aaina · 18 October 2023

Agent replied · 23 November 2024

Dear Aaina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do not hesitate to contact us. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent personnel

Natasha Bedenik covered my account for the 8 years i required management services, and she was fantastic. Extremely responsive, efficient and helpful, she is a credit to the company and all you could ask for in an agent.

Fat · 1 March 2024

Agent replied · 23 November 2024

Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Dexters has gone above and beyond!

Dexters has gone above and beyond to be responsive to my needs, even during their off hours. All of their team have had the skill to address any maintenance needs that have arisen. I particularly appreciate the courtesy they extend and the professionalism.

M · 10 November 2023

Agent replied · 23 November 2024

Dear M. Estella, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Trustpilot

The process was a bit disorganised but…

The process was a bit disorganised but we had a good experience with a few of the agents, inc Dennisha and Petros, who were very helpful and proactive.

Customer · 2 September 2024

Agent replied · 27 October 2024

Thank you for taking the time to leave a lovely review regarding Dennisha and Petros. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Great experience

I’ve had a great experience so far with Dexters. They manage 1 property for me, under the guide of Christian Pengelly. He’s been terrific, especially with solving certain issues cropping up. He is also very skilled when dealing with people on all sides!

LvL · 9 November 2023

Agent replied · 23 November 2024

Dear LVL, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank you Luigi

Once I approached the agent who was in charge of the property I used to live for the last three years. He did whatever was possible to meet my requirements and get them done.

Ramin · 16 May 2024

Agent replied · 23 November 2024

Dear Ramin, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

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