Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe team at Dexters Twichenham brunch…
The team at Dexters Twichenham brunch were great. I had the pleasure of being helped and supported by Kris and Nina during the search for our first property to buy. they were very efficient, respectful, professional, and certainly passionate about the work they do. I was really happy with their service and with my husband we felt we are in safe hands!
Mariarosaria · 17 September 2021
Agent replied · 26 December 2024
Dear Mariarosaria, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
TrustpilotWORST OF THE WORST
Just a reminder to everyone out there that Dexters is the worst property agents in the world. They are bullies and an extremely unethical organization. truly the worst of the worst.
Dian · 12 June 2024
Agent replied · 23 November 2024
Dear Dian, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Property Management
Specifically here I am reviewing the property management team as a Tennant, this is my first experience of Dexters.
Samuel · 19 December 2025
★★★★★ 5/5
TrustpilotPam and Barry from Central Property…
Pam and Barry from Central Property Management are to be congratulated.We were having some problems in our apartment (heating and electricity) but Pam and Barry resolved all the issues with great professionalism and very quickly. Thank you both very much
Salvador · 4 December 2023
Agent replied · 23 November 2024
Dear Salvador, Thank you for taking the time to leave a wonderful 5* Google review. Pam and Barry will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat customer service
Danilo helped me sort out a couple of issues with my apt in matter of weeks, I’m constantly travelling so it’s difficult to arrange visits but they always do their best to accommodate my requests according to my schedule. Professional and reliable!
Michela · 17 October 2023
Agent replied · 23 November 2024
Dear Michela, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHollie was very nice and easy to…
Hollie was very nice and easy to contact.All wentcwell and smooth
Yaniv · 22 February 2022
Agent replied · 26 December 2024
Dear Yaniv, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI would highly recommend using Dexters…
I would highly recommend using Dexters as your Estate Agents to buy or sell. I engaged Dexters to sell my previous property and worked closely with them to find my current property. The team are driven and determined. I have always found them to be professional and reliable and would suggest they are worth every penny of their fee.
Anna · 18 February 2022
Agent replied · 26 December 2024
Dear Anna, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotEmma and Verity
Emma and Verity have both been very supportive in bring my sale to a successful conclusion. They have been very responsive to all communications. Their interpersonal skills have been very good interacting with buyer and seller, their solicitors and with the mortgage broker.
David · 19 September 2023
Agent replied · 23 November 2024
Dear David, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHappy all round!
Myra at Dexters has handled the management of our two flats for over 15 years, has been responsive, professional, easy to work with and found solutions to problems easily. There have been no complaints from tenants either . Happy all round.
Madhvi · 31 October 2023
Agent replied · 23 November 2024
Dear Madhvi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you to all at Dexters Lettings
In 23 years of letting my house I have never had a complaint to make. Everyone has been very friendly and exremely helpful.Donalina and Annie before her have been brilliant
Marion · 17 June 2024
Agent replied · 27 October 2024
Dear Marion, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotFelix and the team amazing
Felix and the team amazing, highly recommend their friendly and professional service. 😀
Louise · 18 September 2021
Agent replied · 26 December 2024
Dear Louise, thank you for your 5* Trustpilot. We are pleased to read that you have had a great experience with Felix and the team. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleI just sold my flat through Dexter's. It wasn't the easiest of sales but Parys Krobo helped me so much. He explain everything clearly and made the whole process much easier. I would definitely recommend selling a flat by using him.
Virginia · 24 October 2023
Agent replied · 23 October 2024
Dear Virginia, Thank you for taking the time to leave a wonderful 5 star Google review. Parys will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSeamless Service
I rent out an apartment in the Isle of Dogs and always get great support from Natasha and Saad and the rest of the staff in Dexters. In over a decade I have never had a complaint, the service works seamlessly.
Peter · 23 October 2023
Agent replied · 23 November 2024
Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid - they cling on to your deposit
If you rent via Dexters, don’t expect your deposit back any time soon. It’s been 53 days since I vacated the property and 28 days since it was agreed I will receive my deposit in full, despite there being a 10 day rule under the TDP scheme.
C · 9 May 2023
Agent replied · 23 November 2024
Dear C Morgan, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you.. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThe agents are very prompt in replying…
The agents are very prompt in replying to emails and to requests. very helpful and effective. I had a recent experience with Phoebe Kappellides and she is very responsive and helpful.
Lia · 21 May 2024
Agent replied · 27 October 2024
Dear Lia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleHave been using Dexters South Kensington office for more than 10 years now as our letting agent. The service is always top notch, Stephen Dean goes above and beyond. That's why we stayed with Dexters for so long
Nicholas · 28 December 2023
Agent replied · 23 October 2024
Dear Nicholas, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotOutstanding
I moved into my new flat in October 2023 and my point of contact is Jadasa Andjadiumi. She is very helpful with all the open items. She replies fast my emails and makes sure that everything is taken care of.
AK · 9 November 2023
Agent replied · 23 November 2024
Dear AK, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters have been employed to manage…
Dexters have been employed to manage our small block of 1930’s flats.So far they have been exemplary!Truly.They are always quick to solve problems. The team are always respectful and responsive.Definitely a great management company.
Ms · 20 March 2024
Agent replied · 23 November 2024
Dear Michele, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotGenerally positive
I had a few problems with lack of follow-up from inspections where some small items needed to be resolved. However, Louis Preston in the Chelsea office has been very helpful during our tenancy.
Nick · 8 April 2024
Agent replied · 23 November 2024
Dear Nick, Thank you for taking the time to rate your service with our Chelsea office. We appreciate you posting this. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotDumping
I keep getting leaflets, when my letterbox says no junk mail!! They have no respect!!! What a nasty company!!! I don't need their rubbish!!!F U for making me pick up your rubbish!!!
H · 24 April 2024
Agent replied · 23 November 2024
Dear HSB, I am sorry to read your 1* review. I am unable to locate you on our database. I have requested further information to be able to assist and look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotVery grateful to Petros and the team
Very grateful to Petros and the Dexters North Property Management team for their help and support in recent weeks, as we sought to renew our lease. They're very easy to engage with and always prepared to answer our questions promptly.
Anastasios · 31 October 2023
Agent replied · 23 November 2024
Dear Anastasios, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotDecent property managers
Dexter’s manages the property I rent. Our first agent wasn’t very good or responsive, but we quickly got a new one and she’s great. Quick to answer questions and sort any issues we have.
Benjamin · 12 March 2024
Agent replied · 23 November 2024
Dear Benjamin, Thank you for leaving a 4* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleDexters (South Ken & Knightsbridge Sales) are a very knowledgeable, professional and pro-active team and are a pleasure to deal with.
David · 28 October 2024
Agent replied · 11 November 2024
Dear David, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
GoogleFantastic service from a company that keeps you in the loop and is available 24/7. As an inexperienced buyer, I couldn't be more grateful to Cyntia for all her help
Faaris · 26 May 2024
Agent replied · 23 October 2024
Dear Faaris, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
