Trusted Agent profile · Kensington and Chelsea

Dexters South Kensington reviews in Kensington and Chelsea

4.4

★★★★★ Great

2,241 reviews across 3 platforms

144 Old Brompton Road, London, SW7 4NR, Kensington and Chelsea, SW7 4NR

Dexters's office in Kensington and Chelsea, at 144 Old Brompton Road, is rated 4.4 out of 5 across 2,241 reviews on three platforms, including 351 Google reviews rated 4.7.

Google logo

4.7 / 5

351

Reviews on Google

This office

Yell logo

2.2 / 5

6

Reviews on Yell

This office

Trustpilot logo

1,884

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.

5/5

Trustpilot

I have used Dexters property management…

I have used Dexters property management for a number of years on one of my properties and would recommend highly. You do hear so many horror stories from friends of unethical agencies and crippling expenses, but Dexters differs.The communication from my Property Manager, Louis Preston has been great and service over the past 2 years has flown.

John · 15 March 2024

Agent replied · 23 November 2024

Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Pleasure working with Alistair

Absolute pleasure working with Alistair Maclean at Dexter's to get our mutual clients transaction completed so swiftly, smoothly and efficiently. Such a delight to work with and pushed all parties to get completed in a speedy and professional timescale. Communication was a breeze thank you Alistair!

Pam · 26 September 2024

Agent replied · 27 October 2024

Dear Pam, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Thank you Dexters!

The team at Dexters is amazing! They have been advising me about my rental property for nearly two decades and I wouldn't work with anyone else. I'd like to give an especially big shout out to Bobby Nizzar & Natasha Cree for their recent exemplary work, but also to the rest of the team who work so hard behind the scenes. Thank you Dexters!

Sarah · 25 September 2023

Agent replied · 23 November 2024

Dear Sarah & Damian, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

The Dexter team at Cricklewood have been fabulous…

The Dexter team at Cricklewood have provided us with a fabulous service in all the dealings we have had with them from start through to sale. The communication between us and the team has always been clear, relevant and simple. It doesn’t matter if the lead on your sale is not available, everyone has a grasp of the detail, are only too happy to help or get back to us. The office is impressively headed up by Neela who has given great advice along the journey and we have worked with Jamil, Samara & Nathalia really well.

David · 15 February 2022

Agent replied · 26 December 2024

Dear David, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I’ve had the pleasure of dealing with…

I’ve had the pleasure of dealing with Leighton Hanson at Dexters and have found them to be so efficient and professional with such great communication and often doing that little that little bit extra to try and get issues resolved. The experience really has made me feel confident that our property and tenants are in good hands.Thank you Leighton!

Sarah · 11 January 2024

Agent replied · 23 November 2024

Dear Sarah, Thank you for taking the time to leave a lovely review regarding Leighton. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Pedro is a great man

Pedro is a great man! He has a good listening ears and he get things resolved quickly.

Ebun · 17 June 2026

4/5

Trustpilot

Hardworking, communicative and know their stuff

Sold my family's Chelsea flat through Dexters late last year (2021) and was very happy to work with Percy, Hugh and the team. Highly personable and pleasant to deal with, I always felt treated as an individual (and partner in the sale process) rather than just another punter. Good listeners, which is very important and in my experience quite rare.Also I found the wider support team at Dexters very responsive and on-the-ball (I never had to wait more than an hour for a reply to an e-mail or text...usually came within minutes). Bottom line: Really know their stuff and fought hard to get the highest price possible in a challenging market environment, including creative approaches to marketing and providing help and advice above and beyond the "call of duty" (e.g. helping with move / clearing flat etc.) Recommended!

Bruno · 26 January 2022

Agent replied · 26 December 2024

Dear Bruno, It’s great to hear that you have had a brilliant experience with our Chelsea office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

I used Dexters to both sell and rent my flat in Kensington and they provided an excellent service. I would highly recommend both the sales and letting teams. They were excellent with communication and getting people through and door. I would definitely use them again.

Helen · 16 March 2026

Agent replied · 16 April 2026

Dear Helen, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Trustpilot

Supportive staff

Malachi Murray always responds to our emails quickly and efficiently. We have received great support.

Maria · 15 October 2026

Agent replied · 17 October 2026

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Paul Ford - Head of Property Management

Paul Ford - Head of Property Management is a superstar. He goes above and beyond and all my constant demands are queries are dealt with super efficiently and in a timely fashion. Have to mention Nasra and Pam Simmons who also deal with my portfolio and are always available with whatever info / help I needWould recommend!Thank you Paul Pam & Nasra

Sam · 27 October 2023

Agent replied · 23 November 2024

Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Tamara at Dexters has been extremely…

Tamara at Dexters has been extremely helpful and professional and I am incredibly grateful for her help and support she has offered to u in the last two years. I highly recommend Tamara's and Dexters Management Service. 5 star service at all times

Viktor · 25 October 2024

Agent replied · 23 November 2024

Dear Viktor, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

1/5

Trustpilot

Don’t choose Dexters

Hello Guys!We have rented 3 bed house from Dexters. We have signed contract first 8th Aug. Then when we go to the house for cleaning we get shocked. The house like cowshed:) they did something and we moved 17th Aug. One bedroom Out of use because really strong smelling carpet or something. Now we can’t use another room as well because radiator suddenly getting cold after boiler turn off. Toilet Flush is doesn’t work Etc. We have so many problems we’re waiting for Dexters will do something but today I got email. They’re asking what’s your problem:)) and one of the management manager said if you don’t like you leave the house. :)) it’s been more than 4 Months and I got final mail if you don’t like leave the house :)) My advice if need to rent house from Dexters Check the house EmptyCheck everything even tabs, flush, floor furniture, smell.Because after signing the contract you can’t get solutions.For small problems they are good likeTab changeWashing Machine Change

Kayra · 30 December 2021

Agent replied · 26 December 2024

Dear Kayra. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Karl Reynolds has been helpful and…

Karl Reynolds has been helpful and efficient in helping to resolve the issues with my rental that they manage.

Consumer · 28 May 2026

5/5

Trustpilot

Exceptional service and dependability.

Myra has managed my properties for over ten years. This is testament to how I value the excellent service she provides. Myra makes sure the tenants are taken care of, proactively resolving issues promptly and giving me the peace of mind that my properties are being managed effectively. I would highly recommend Myra. Her professionalism and experience are second to none.

Chris · 26 October 2023

Agent replied · 23 November 2024

Dear Chris,Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great estate agents

I would like to say special thanks to Monika who was really helpful and took care of everything during her inspection at my flat. She noted every fault during her visit and she was very quick to get in touch with my landlord to sort out everything in one day. I am really happy for choosing Dexters.

Ekin · 26 January 2024

Agent replied · 23 November 2024

Dear Ekin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

Has been a pleasure working with Dexters on my property search - all offices have been extremely helpful, particularly Georgina Crosbie from the South Ken office who has truly gone above and beyond with helping me find somewhere. I've been pretty fussy on my search and she's been very helpful in accommodating for all the specifics that I've been looking for.

Lidya · 24 October 2023

Agent replied · 23 October 2024

Dear Lidya, It’s great to hear that you have had a brilliant experience with our South Kensington & Knightsbridge office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters is a respectable brand. I have dealt with two of their offices and in both cases they have acted with professionalism. They certainly push for the sale but this is important to keep the momentum of a purchase! Regarding the South Kensington office specifically, they were responsive and accommodating with me as a buyer. I thank Candy for helping us find a property that ticked the boxes and I thank Tristan for helping us get through the last leg of the sale!PositiveResponsiveness, Professionalism

Christopher · 24 October 2021

Agent replied · 23 October 2024

Dear Christopher, Thank you for your review, and mentioning your experience with Tristan in our South Kensington & Knightsbridge office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

What words can I use ? Exceptional ? Wonderful ? Amazing ? Outstanding ? Beyond my expectations ? I’m really grateful. I had a beautiful experience, being helped by Branimir who is of the most professional human being that I ever met in the real estate market. He made the process so smooth, and easy especially during this hard time. Always reactive, and will advice you in the best way possible, which I really appreciate. I cannot speak highly enough by the service provided my him. The whole Dexters team in this area has a really prompt and friendly service. 100% recommended.PositiveResponsiveness, Quality, Professionalism, Value

Olivia · 24 October 2021

Agent replied · 23 October 2024

Dear Gold Lion, It’s great to hear that you have had a brilliant experience with our South Kensington & Knightsbridge office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Evie Fisher Customer Relations Team

4/5

Trustpilot

We recently moved into our apartment

We recently moved into our apartment. Unfortunately the apartment had issues but the maintenance team were fantastic. I really appreciate how Petros helped me resolved every issue, he walked me through it and checked that everything was completed. The Dexter’s management team are so supportive and helpful. Issues were quickly resolved.

Odessa · 10 May 2024

Agent replied · 23 November 2024

Dear Odessa, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Google

Rezarta was an amazing, lovely and one of the most patient and professional estate agents that we’ve had the pleasure of working with. She stayed in touch via email and phone calls to see how our property search was going and how she was able to further help us with our search, She always emailed,called,texted me and followed up. I will surely approach her again for our property needs in the future.

Hong · 24 October 2022

Agent replied · 23 October 2024

Thank you for your review, and mentioning your experience with Rezarta in our South Kensington & Knightsbridge office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great services and very professional

We recently moved into our new rental house with help from Ashley at Dexters Battersea. Ashley has been super helpful throughout the whole rental process. Very professional, effective, thoughtful, and perfect in following up and giving updates. We are very impressed with the service that Ashley provided. We were dealing with another Real Estate company when looking for a rental house in the same area, and we were so glad that we went with Dexters but not the other company which happened to carry the same house we rented through Dexters!

Daphne · 22 September 2021

Agent replied · 26 December 2024

Dear Daphne, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Excellent communications

Donalina has been instrumental in keeping me updated with an issue I reported around a water leak in a flat above mine. She always called me and for me that’s the best thing about her. So many times I engage with agents who say they’ll call back and it never happens. Not the case with Donalina. Very good 👍🏽.

Tita · 18 November 2023

Agent replied · 23 November 2024

Dear Tita, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Exemplary Service - Highly Recommend

The service we have received from Dexter's has been excellent throughout. The constant contact with the sales team is so reassuring - which was not the case with other estate agents. Elli was such an incredible help when it came to trying to complete our deal - offering expert advice, while listening and understanding all the concerns we had. Her support was invaluable during what was a very stressful time.I would definitely recommend Dexter's to anyone looking to sell their property in the city.

Tim · 16 September 2021

Agent replied · 26 December 2024

Dear Tim, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

Dexters managed to find a market context buyer in what is one of the toughest property markets in the last decades within 3 weeks of onboarding. The service from Joe and the team was fantastic, feedback was constantly flowing back and I felt like my interest was always protected. Would highly recommend Dexter’s.

Patrick · 27 March 2024

Agent replied · 23 October 2024

Dear Patrick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

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