Dexters South Kensington reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Julian Daley is great

Julian Daley is great.Julian is our property manager, he help us arranged to fix stuff on time.Eg, there was sth wrong with the fridge.m, he arranged the vendor to come and investigate and fix it, within a short period of time.When I there were issues, he could guide us promptly or redirect us to the relevant parties.Overall, he is very helpful and provided prompt feedback. Thanks for your help

Uy · 2 December 2023

★★★★★ 5/5

Google

Katie was brilliant, very helpful, patient and insightful. Thank you!

Tom · 27 September 2026

★★★★★ 1/5

Trustpilot

A horrible experience

A horrible experience. Dexters arranged a viewing for us at the property when the previous tenant’s furniture was still in the flat. There was serious damp damage on the wall linings behind that furniture. They did not disclose this even though they were aware of a serious leak in the building and then failed to acknowledge their gross marketing practice. We made an offer. On the first day of our tenancy we discovered the damp on the walls, faulty electrics, faulty heating units and mold on the window blinds. Beware of trusting them

Nikoletta · 12 January 2023

★★★★★ 5/5

Trustpilot

Monika to the Rescue!

Our experience with Dexters has been exceptional. We've been with them for eight months, and they have consistently been responsive and helpful. From the beginning, Monika has been incredibly supportive, efficiently managing communication between us and the landlord and promptly addressing any issues. Her dedication and professionalism have made our experience with Dexters genuinely outstanding.

Jesse · 20 August 2024

★★★★★ 5/5

Google

I highly recommend Cyntia to anyone looking for a reliable agent at Dexters. We had a fantastic experience with her throughout the rental process. It was a competitive situation, but she went above and beyond, advocating for us to secure the flat that we wanted. Additionally, she was always available for our questions and very flexible, which made the process smoother for us.

Coraline · 27 March 2024

★★★★★ 5/5

Trustpilot

Great customer service!

I moved into my new property on the 20th December 2022, just before Christmas which is a hectic time for everybody! However, with the assistance of Dexters (especially Bill) they have made my move very smooth and hassle free. Bill has been nothing but helpful, proactive and attentive. He has gone above and beyond to answer all of my questions and always gets back to me when he says he will (a lot of people don’t!). Bill has (and will continue to I’m sure) provided me with excellent customer service.

Anonymous · 3 January 2023

★★★★★ 5/5

Trustpilot

Puneet has been my tenancy manager for…

Puneet has been my tenancy manager for a property I let via Dexters. She has been extremely helpful on a variety of different issues that have come up relating to contracts, deposits, evictions, tenant damage and accounts settlement. She has provided accurate advice and guidance and goes above and beyond. Puneet deals with my queries in a timely fashion and is also very friendly. Great customer service. Thank you

Deepika · 13 November 2023

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to our property manager Petros Giorganios. The service that we received throughout our tenancy was exceptional.Although there were several issues in our block, Petros was always there for us every time we needed him. We received our deposit back really fast with minimal fuss. Thank you Petros.

Aeval · 23 July 2024

★★★★★ 5/5

Trustpilot

Professional Service

Donalina Gargrupe is my point of contact as a property manager for the place that I rented via Dexters. I had previously rented from Dexters but Donalina’s service level is beyond my expectations. She’s responsive and helped me follow up closely for issues that I identified for a house that I newly moved in. For any issue I raised I’m confident that she will help me get it resolved.

Cassie · 31 October 2023

★★★★★ 4/5

Trustpilot

Emma Wheeler has been my account…

Emma Wheeler has been my account manager for all admin / accounts related issues for nearly 2 years. Very efficient and thorough. Cannot fault.

Customer · 15 June 2026

★★★★★ 5/5

Google

Remi Richards was absolutely brilliant in helping me find a buyer and closing the transaction. He was on top of all the detail and the various moving parts, and his input and advice was instrumental in guiding the transaction to successful conclusion. I would strongly recommend Remi to anyone.

Rahan · 8 November 2024

★★★★★ 5/5

Trustpilot

Exceptional Service - Highly Satisfied!

Thanks to Shayan, I am incredibly happy and satisfied with the service provided, and I can confidently say that I will be recommending both Shayan and Dexters to anyone in need of their expertise.In summary, if you are looking for a real estate agent who is responsive, helpful, and will go the extra mile to ensure your satisfaction, I wholeheartedly recommend working with Shayan at Dexters. Thank you, Shayan, for your outstanding service!

Pinar · 7 July 2023

★★★★★ 3/5

Trustpilot

Lots of issues when moving in, helpful getting these sorted

I recently moved into a property let by and managed by Dexters. One of the reasons I chose Dexters was because I thought I would be less likely to have issues with it being a larger company. However when I moved in there were a wide range of issues including mould, furniture that was supposed to be removed, broken appliances and blocked drains. Basic checks before I moved in would have identified these issues.

Alexander · 25 May 2026

★★★★★ 5/5

Trustpilot

Brilliant tenancy changeover incl. redecoration by Dexters

As a landlord, Dexters have been fantastic at managing our property, firstly recommending and securing a 25% increase in rent from last year; secondly in managing multiple repairs and a repaint in only a 6 day void period; and lastly in communicating all this despite time-zone differences. Special thanks to Vanessa Barosso, Natasha Cree and Natalie Stubbs, apologies if I forgot to mention anyone working in the background.

Daniel · 27 October 2023

★★★★★ 1/5

Google

Amelia was an extremely unprofessional agent. Amelia repeatedly asked for the same documents during the contract-making process, which caused the entire process to be delayed. When I signed the contract, she made no mention of the office being closed and that I would not be able to get the key on the first day of my contract. She only told me after I signed the contract and I had to reschedule my move. I was cooking in the kitchen today and all of a sudden, I saw a man in my house. Turns out that is the staff for gas checking. When I check my phone, I received this message from Amelia “ Hey, some people are coming round now to do the gas safety, hope that’s okay. They have keys just in case :)” On the contract, it clearly said I would be noticed 24 hours beforehand. The guy arrived at 1:05. Amelia sent the message at 12:41. When I complained about it, what she said was “ None of the issues that have occurred I have been able to do anything about. the plumber should have knocked louder, so I’m sorry about that.” Before she gives out the key, she didn’t not try to call me at all.

Kaibing · 24 October 2022

★★★★★ 5/5

Google

Our agent Ms Adonia Vodoan at Dexter's is nothing short of amazing. She went out of her way to prioritize our need and to secure a one bedroom flat at a prime location and a reasonable cost for my daughter in record time. So many flats were visited in a few days time. So many options which Adonia made available to us were provided for our convenience and choice. So patient and persistent at wanting to make a difference and to support. And for this, a big thank you to Dexter's team and to Adonia in specific. We are now hoping to finalize the last stages in the coming couple of days. Again, thank you. I know we couldn't have made it without you.

Rami · 24 October 2022

★★★★★ 5/5

Google

I had a wonderful experience with Frankey who helped me find exactly the flat I was looking for. She was incredibly responsible, helpful, kind, and professional all throughout. Frankey was very kind to drive me through the area to viewings. She was always responsive and available at short notice. She let me know about my current flat as soon as it became available, before it had even hit the market. Thanks to Frankey’s efforts I was able to find a flat that fits my criteria. I couldn’t recommend Dexters South Kensington and Frankey more! Lilit

LA · 24 October 2022

★★★★★ 5/5

Google

The management team helped me fixed all the issues with the rented property before Christmas. Special thanks to Kaitlyn Watson. Very helpful. She dedicated four months to help me liaise with the landlord to have the faulty heater and extractor fan in the flat replaced. I know it must be extremely difficult and time consuming to deal with so many requests from all the tenants. And I feel very sorry for having to bombard her with emails and calls. I’m truly thankful that she helped me sort this out so I don’t have to worry about it for Christmas.

Y · 24 October 2022

★★★★★ 5/5

Google

Big thanks to George for all his help, driving me all over South Ken to find a new place to live. Although we found something elsewhere George is by far THE loveliest and funniest estate agent you would hope to meet! Job done well with a smile (even in the heat!) and he knows the short cuts to everywhere - win win! If you're looking for an agent that knows his stuff, doesn't try to oversell, no faff and honest - George is your man. . (I've also been renting with Dexters for a few years and I cannot fault them) Thanks George

Deborah · 24 October 2022

★★★★★ 5/5

Google

Daisy was an absolute pleasure to work with - she consistently reached out with new property suggestions, guided my search and immediately understood what I was looking for. Whenever Daisy would send me a property, I knew she would have properly and thoroughly considered all of my needs. She’s quick to respond and will always follow up on your behalf, and is wonderful at facilitating communication between parties. I would definitely recommend Daisy, and would love to work with her again!

Lera · 24 October 2022

★★★★★ 5/5

Google

Hugely positive experience with Dexters. Firstly thank you to Harry Stow who helped me find the ideal apartment for myself at the time which I lived in for some years. A great character in the lettings scene who was a true pleasure to work with. Secondly also a special thanks to Chris Lewis who I found to be professional, trustworthy and easy-going to deal with on the property management side. Always prompt and helpful on the very few exchanges I had over my tenancy. Thank you Harry and Chris!

Oliver · 24 October 2022

★★★★★ 5/5

Trustpilot

Thank you Sophie Sheppard for making my…

Thank you Sophie Sheppard for making my stay wonderful.

Prageet · 17 September 2026

★★★★★ 5/5

Trustpilot

Im giving five star only to Connor…

Im giving five star only to Connor manager of the property management department. After 5 long months of stress and frustration for unsolved issues of the property, he has took charge of the situation and helped us promptly getting all sorted in couple of weeks. Amazing job. Thank you so much Connor!

Laura · 5 September 2024

★★★★★ 5/5

Trustpilot

Always a smotth experience

Dexter's are really friendly and go out of their way to help. I dealt with Petros Giorganios who was always on top of any queries or anything that needed attending to, it was always a smooth experience dealing with him.Great with updates and arranging works to be done and always good to speak to

Craig · 31 July 2024