Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBad experience with one of their…
Bad experience with one of their agents, poor communication led to multiple problems once the tenancy commenced. Very little support in resolving the resulting issues.
Hollie · 21 January 2022
Agent replied · 9 February 2025
Thank you for getting in touch .We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e. your address) which we have requested. Please accept this request so we can take action as soon as possible.
★★★★★ 5/5
TrustpilotHappy customer
Good experience with John Lorms at Pimlico.
Pauline · 20 October 2023
Agent replied · 6 February 2025
Thanks for the feedback Pauline, we're glad to hear that John provided you with a positive experience!
★★★★★ 5/5
TrustpilotGreat Experience
Very easy and quick service. Professional throughout. Karen our agent was excellent and guided us through the process smoothly.
Will · 13 October 2022
Agent replied · 6 February 2025
Thank you for this lovely review Will, we are glad to hear that Karen was able to make the experience so smooth for you!
★★★★★ 2/5
TrustpilotTerrible moving out experience. Landlord overpaid
Terrible moving out experience. Landlord certainly overpaid some work that could've been avoided had Chesterton's been more professional
Alexandru · 18 November 2022
Agent replied · 6 February 2025
Hi Alexandru, we're sorry to read this. If you could please reply to our request for additional information, we will be happy to look into this further for you.
★★★★★ 5/5
Trustpilotprofesstional and efficient service by…
professtional and efficient service by Suzan, Brooke and Matt. The flat was let in no time, respecting my preferences.
.xxx · 10 October 2022
Agent replied · 6 February 2025
Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Team of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. We look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotA lovely and informational experience
A lovely and informational experience. The realtor was very knowledgable (including the legal proces), helpful and paitient while guiding us through the property.
Margaret · 14 April 2022
Agent replied · 6 February 2025
Thank you for the wonderful review!
★★★★★ 5/5
TrustpilotThank you for your help
Had telephone conversation with Elina a couple weeks ago.Did not find what I was looking for but was treated with respect. Thanks again Laura
Laura · 16 February 2022
Agent replied · 6 February 2025
Thank you for the 5 stars!
★★★★★ 5/5
TrustpilotMadi Doe in Chestertons was so helpful...
Madi Doe in Chestertons was so helpful, and we succeeded in arranging and renting a beautiful property within four days! we are very pleased.
Sheila · 16 February 2022
Agent replied · 6 February 2025
Thank you for the wonderful review
★★★★★ 5/5
TrustpilotVery patient and kind lady
Very patient and kind lady，who has been a great help to me in dealing with the whole rental process.
Kailing · 22 September 2022
Agent replied · 6 February 2025
Thank you!
★★★★★ 5/5
TrustpilotGreat people and knowledgeable…
Great people and knowledgeable professional service
Jonathan · 27 October 2023
Agent replied · 6 February 2025
Thank you for your feedback Jonathan, we really appreciate it. Wishing you all the best!
★★★★★ 5/5
TrustpilotSuch a pleasure working with Tamara…
Such a pleasure working with Tamara Price at Chestertons South West letting. She was super helpful and came across as very genuine.
Kelsey · 10 May 2022
Agent replied · 6 February 2025
Thank you for your review!
★★★★★ 1/5
GoogleAbsolutely careless, irresponsible and incompetent staff. Our tenancy contract ended on the 20th of March and as of today, the 27th of April, we have not received our deposit back. Even though we have tried to chase them numerous times, the only thing they came back to us with is that they will get back to us with an update. Nothing yet.
Marwa · 25 October 2020
★★★★★ 5/5
TrustpilotLilly was helpful cooperative and extremely…
Lywas helpful cooperative and extremely proactive. She removed all hassle of agreeing a tenancy
AS · 27 February 2023
Agent replied · 6 February 2025
Hi there, thank you for your review, it's great to hear Lilly made the process of agreeing a tenancy an easy one! Should you need any future assistance, please feel free to get in touch. Best wishes!
★★★★★ 5/5
TrustpilotGreat work Temi
Great work Temi. Thank you for the urgent response to our problem. Your after service attention was also first class.
Simon · 8 July 2022
Agent replied · 6 February 2025
Thank you for sharing!
★★★★★ 5/5
TrustpilotI am impressed with the level of…
I am impressed with the level of professionalism of of Aki. He solved with practical manner a lot of my questions
Demetris · 12 May 2022
Agent replied · 6 February 2025
Thank you for the wonderful review
★★★★★ 5/5
TrustpilotFabulous
Fabulous, receptive honest and very helpful.
Saskia · 25 September 2023
Agent replied · 6 February 2025
Thank you for your kind words Saskia, we really appreciate the feedback!
★★★★★ 5/5
TrustpilotEveryone we dealt with were extremely…
Everyone we dealt with were extremely helpful and friendly and got the sale across the line. Many thanks for all your help.
Sarah · 2 March 2022
Agent replied · 6 February 2025
Thank you Sarah, we are so pleased to hear this.
★★★★★ 1/5
GoogleSumyee and the manager Monika are illegally keeping my deposit since months after submitting wrong documents to a referencing agency and not taking responsibility. What they are doing is illegal and taking advantage of people
Yasmin · 29 November 2023
★★★★★ 5/5
TrustpilotHelped me find a nice rental apartment
Helped me find a nice rental apartment. Good process and the agent (Charlie) was helpful and prompt with dealing with my questions.
Alex · 18 February 2022
Agent replied · 6 February 2025
Thank you for sharing Alex!
★★★★★ 5/5
TrustpilotMadi D. - amazing service!
Madi Doe has always been available and supported me during my search for a new flat. I highly recommend her and Chestertons!
Giorgia · 16 February 2022
Agent replied · 6 February 2025
Thank you for the 5 stars!
★★★★★ 5/5
TrustpilotVery helpful staff
Just rang up with a thousand questions and Millie Brandon answered all of them with impressive detail.Thank you
Jonathan · 17 August 2022
Agent replied · 6 February 2025
Thank you Jonathan!
★★★★★ 5/5
TrustpilotFantastic experience from start to…
Fantastic experience from start to finish. Very efficient, professional and friendly service. Can’t rate them highly enough!
TH · 22 September 2022
Agent replied · 6 February 2025
Thank you for your review!
★★★★★ 5/5
TrustpilotGreat results from Chestertons SW Lettings
Delighted with the team at Chestertons SW Lettings with their speed and professionalism to secure my last let and would highly recommend.
Yasmin · 3 February 2022
Agent replied · 9 February 2025
Thank you for sharing your experience with Chestertons!
★★★★★ 5/5
TrustpilotEfficient and helpful -
Would definitely recommend for lettings
Alex · 3 October 2023
Agent replied · 6 February 2025
Thanks Alex!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
