Trusted Agent profile · Kensington and Chelsea
★★★★★
1,909 reviews across 2 platforms
116 Kensington High Street, Kensington, London, W8 7RW, Kensington and Chelsea, W8 7RW
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 1,909 reviews on two platforms, including 180 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chestertons New Homes UK hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleI had a women named Sofia who was very professional and accommodating. She even gave me a lift to our next destination and tube station.
Thank you for your fantastic feedback, Benny! We're thrilled to hear about your positive experience with Sofia. Providing exceptional service and support is our priority, and we're glad she went the extra mile for you. We appreciate your kind words!
5/5
TrustpilotI had a great experience with
I had a great experience with chestertons. Dawn was very helpful in every step of the way. From finding the apartment i wanted to-rent. To explaining and helping out with the agreement and discussions with the landlord.I am very happy. I will def recommend this agency and use it again in the future.
Thank you for sharing Maria!
5/5
TrustpilotRenting made easy!
getting the contract and everything sorted was so easy and happened so promptly. Suzan and Hannah were fab and extremely helpful throughout the entire process !
Dear Lara,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
GoogleWaad was very helpful throughout the whole flat finding process. The smoothest moving experience I’ve ever had!
Hi Celia, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotRenting a property in Clapham
Renting a property in Clapham. Sharon Chattalis was incredibly helpful, all very professional and the tenancy transfer was done very quickly, with clear support throughout
Dear Jack,Thank you for taking the time to inform us of the positive experience you have recently had with the Lettings Department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotWe had a very professional service from…Suzan Salih
We had a very professional service from Suzan Salih who coordinated our new tenancy. The property letting was smooth and excellently handled. Suzan was very helpful and very efficient throughout.
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotMark has been unfailingly helpful in a…
Mark has been unfailingly helpful in a year when I have had to ask for more assistance than usual. And when he has been away from his desk his colleagues have given speedy, friendly and exemplary help. Strongly recommended.
Thank you very much for the recommendation
5/5
TrustpilotI would highly recommend James…
I would highly recommend James Pembleton.Also,the service we had from Suzan was exceptional.All queries were dealt with quickly and very professionally.Furthur to say Suzan went the extra mile in ensuring everything went smoothly.Thank you Suzan and the team.
Dear KS,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotThank you so much Leusa for your help…
Thank you so much Leusa for your help in finding me a apartment in the area which I was aiming for. Your approach was professional, friendly with a polite tone. I appreciate all your help. Thank you so much.
Congratulations on your new home Sachin, wishing you all the best from Leusa and the rest of the Westminster team!
5/5
TrustpilotI worked with Isabella Thompson and she…
I worked with Isabella Thompson and she was great! Very helpful and really good response times. It made the whole process a lot less stressful and my friend and I felt well supported.
Hi Pallavi, we're happy to hear that Isabella was on hand to guide you through the process. If you need anything in the future, please do not hesitate to get in touch. Wishing you all the best!
5/5
TrustpilotThank you Delphine!
Thank you Delphine!It was a pleasure working with you on our project. The family are so happy with the new apartmentYour hard work and professionalism made this happen! It was a tricky transaction with lots of paperwork needing to be completed in a short space of time and we couldn't have done it without you!
Thank you for sharing your experience with Delphine from Chestertons. We are so pleased to hear this!
5/5
TrustpilotExcellent service!
Worked with Rosie to rent a wonderful home. She understood our requirements and preferences from the get go and we were really happy with her patience, responsiveness, and dedication throughout the entire process! We would highly recommend her work.
Congratulations on your new home Nishitha! If you need any further advice, please do not hesitate to let us know. Wishing you all the best!
5/5
TrustpilotKatherine
Katherine was so clear, efficient and got us a good deal. Not many agents around like her.
Hi Shehla, thank you for the great review. We appreciate the positive feedback and wish you all the best.
5/5
TrustpilotThanks to Shakil from Chestertons
Thanks to Shakil for his good support. I had problems with the windows and it is so hard to find companies to do this work, but Shakil persisted. Thanks also for the always good and fast communication.
Hi Benjamin, we're happy to hear Shakil has been a good support and helped you with your window issue. If you need anything else, please do not hesitate to contact us.
5/5
TrustpilotJuliette has been great during my…
Juliette has been great during my rental search and the whole process was smooth! Would highly recommend Chestertons and Juliette for Lettings !!
Hi Ms Jefferies, thank you for taking the time to write a great review. We are so glad Juliette made the whole process smooth. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotA great move in service and much higher…
A great move in service and much higher quality than the previous agency I had to deal with. The thing I liked the most was the website where you could follow progress from both landlord and tenant’s side. Special thanks to Melissa, as she was always prompt and made our move quick and efficient
Thank you Uendi. We are so pleased to hear of your experience with Chestertons!
5/5
Trustpilot5* for Conor
Conor was incredibly supportive and attentive throughout the entire process. He took the time to understand what I was looking for and delivered.
Hi Katie, thank you for the great review and sharing your experience with Conor. We are so glad he was supportive and attentive throughout the entire process. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotTenancy with chestertons
Tenancy with chestertons, specifically helped by Abbie Bullen (wandsworth) and it has been extremely successfulShe has guided us through every stage and been very thorough to ensure we know the process and what we need to do and has also checked in with us since moving in, it’s been great!
What lovely feedback for Abbie, thank you so much Steph!
5/5
TrustpilotThanks so much to Jess (best rental…
Thanks so much to Jess (best rental agent) she managed to show us one property which we loved and secured in a competitive rental market. Jess also went above and beyond by checking everything was okay at the flat before we moved in along with also helping us with background checks
Thank you Emily!
1/5
TrustpilotMercenary Chestertons are THE WORST
Chestertons are without a doubt the worst of a very bad bunch when it comes to real estate agencies (at least from a tenant perspective).They are awful at almost everything they are supposed to do during a tenancy (like fix problems, etc ... we once went 3 MONTHS over winter without hot water before they fixed the problem). As a tenant, you exist only as a cash cow to them, to be ignored during your tenancy when fixing things might cost them money, then squeezed at renewal time to milk as much money out of you as possible for themselves. I am fairly certain that the price hikes they demand year upon year are not even going to the landlords, but to themselves in whole.If you are a potential tenant, I would recommend that you steer well clear of them. I myself will never rent through them ever again after my experiences. Even a ZERO star rating would be too high in my opinion.
Hi Bill, we're sorry to see you have left this review. In order for us to look into this, you should receive an email from Trustpilot requesting further details. Please fill this out at your earliest convenience so we can assist further.
5/5
TrustpilotChristie and the Chestertons team are…
Christie and the Chestertons team are efficient, diligent and highly recommended!
Thank you, Benno! We’re thrilled to hear you had a great experience with Christie and the team. Your recommendation means a lot to us!
5/5
TrustpilotRuaridh Gale has been helping me on my…
Ruaridh Gale has been helping me on my client's property search, he is knowledgeable, very approachable and a joy to work with.
Hi Will, thank you for taking the time to write a great review. We really appreciate the kind words and support. We wish you all the best.
5/5
TrustpilotTop experience!
I want to acknowledge the professionalism and exceptional people skills of James and his team- dealing with them was a pleasure and I have total trust in them. Thank you James for the perfect experience. Chesterton’s should be one’s first choice for letting/renting in the area!
Hi Tanya, we may be biased but Chestertons should definitely be everyone's first choice! It's great the hear that Jack and his team were on hand when you needed them. Best wishes for 2023!
5/5
TrustpilotExcellent support
Our agent, Tamara price, was fantastic at every step of the way. As a group of 4 renting a property Tamara was kind and patient when helping us get all of our forms and references prepared. Always friendly, she made an unparalleled effort to ensure the process was simple and swift.
Thank you for your review we are so pleased to hear!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons New Homes UK hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
