Chestertons New Homes UK reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Thanks very much Suzan

I must say that Suzan Saith was very professional and prompt with contact with myself, even when l was not in my response, well done Suzan! Very happy with the work she has done for me.

Mr · 19 October 2023

★★★★★ 5/5

Trustpilot

Good service and pro active

Although I didn't rent a property through them in the end, Rosie was very attentive. She worked harder than she needed to and made time to show me around plenty of potential properties at short notice.

Tom · 17 October 2023

★★★★★ 5/5

Trustpilot

The agent was really friendly and could…

The agent was really friendly and could immediately help me

TennantX · 21 May 2026

★★★★★ 5/5

Trustpilot

Big shoutout to Amanda Goodman and…

Big shoutout to Amanda Goodman and Synika Regis-Jackson!

Emma · 24 February 2025

★★★★★ 5/5

Trustpilot

I think my agency is a very good…

I think my agency is a very good agency, they are very active to give me a lot of feedback and suggestions on rent, and my agent Mr. Martins is very responsible, I like this agency!

Ziyu · 12 October 2023

★★★★★ 4/5

Trustpilot

Service quality

The manager assigned to help me with managing the properties Ms Ann Dickson, has been helpful and prompt in responding to enquiries/requests - which is very important to a non-resident landlord.

Cynthia · 25 November 2025

★★★★★ 5/5

Trustpilot

A genuinely great company

Abbi and Corey were the first agents I met in my search for a new rental, genuinely lovely people who found me the perfect property. The whole process was easy - the team were super responsive and helpful throughout the whole process.

Disappointing · 25 April 2023

★★★★★ 5/5

Trustpilot

We had been looking for a property for…

We had been looking for a property for quite some time and were sadly unsuccessful until we enquired with Chestertons. We were helped by Tamara Price all the way through the process which turned out to be very quick and professional and we finally have our new place secured.

Liam · 15 August 2022

★★★★★ 1/5

Trustpilot

Terrible Property Management Service

Chesterton's management division is extremely slow, lackluster in its approach, and inefficient to say the least. They simply want to collect their management fees, however, when it comes to servicing the client they respond when it suits them and often by different individuals within the firm that are not up to speed with the matter at hand.I have unpaid rent and they are doing very little to resolve the matter. Furthermore, they take an extremely long time to respond thereby causing a delay in resolving any issues that need to be addressed for my rent to be paid.They lack professionalism and are purely focused on revenue as opposed to servicing their clients. If you want peace of mind and smooth and efficient service as a landlord, choose another company.

Avinash · 10 January 2024

★★★★★ 5/5

Trustpilot

Alexandra Carberry. Professional and genuine …

I had several viewings with Alexandra Carberry. What an extremely approachable, professional and above all genuine young lady. I am so glad I chose my new property through her. We had a couple of tricky situations which she dealt with superbly. Huge thanks Alexandra. I can’t recommend dealing with you enough.

Angela · 12 May 2022

★★★★★ 5/5

Google

Really good experience here. The team are just fantastic and work really hard to deliver superb customer service and ensure their customers and clients are well looked after. Special shout to Sumyee who was just a joy work with and really helped me. She’s a fantastic ambassador for the business and brand with her dedication and attention to detail. 10/10, would go back to if and when needed.

Mark · 25 August 2024

★★★★★ 5/5

Trustpilot

Good experience

Juliette was great to work with and did a good job of managing the letting process. Would highly recommend her.

RG · 21 August 2024

★★★★★ 5/5

Trustpilot

Great service from Leazan Bakir at Chestertons

As long term customers of Chestertons (we let out a property in SW1P), we have been particularly pleased with the service since Leazan Bakir took over responsibility for the property management recently. Replies to our queries and those of the tenants are always swift and substantive. It is very reassuring to know the property is in safe hands with Leazan.

Andy · 19 December 2024

★★★★★ 5/5

Trustpilot

thankyou.

Niema Latif was really great,she helped us progress with the apartment contract renewal and following up with us and the landlord consistently by phone and email, she made the process smooth and efficient, Chestertons are fortunate to have an agent like her, i would highly recommend her.

Mishael · 8 October 2022

★★★★★ 5/5

Trustpilot

Great renting experience

Lily was friendly, responsible and helpful. She was there to answer every question we had for the property, and she tracked our progress in the application to make sure that we would move in the property smoothly. We are very pleased to have her as our agent.

Jessica · 8 October 2022

★★★★★ 5/5

Trustpilot

Juilette Dartois

Juilette DartoisJuilette has been nothing short of incredible in helping us to secure and move in to the property. She tends to any requests, needs or questions we have quickly, and makes everything so easy and convenient for us, whilst understanding our point of view and helps to find a solution everyone is happy with. She’s fun and great to interact with - I can’t recommend her enough!

Aimee · 15 August 2024

★★★★★ 5/5

Trustpilot

Dawn was wonderful to deal with

Dawn was wonderful to deal with. She was handling the renting of our property in Belgravia. Very professional, friendly and knowledgeable. Matched us up perfectly with a wonderful tenant who she personally vetted. Absolute invaluable asset to Chestertons. Ask for Dawn!!

Yuri · 3 May 2023

★★★★★ 5/5

Trustpilot

Speedy, effective letting

A really speedy turnaround from the Chestertons team especially Rebecca and Tamara. From meeting Rebecca on a Thursday, my flat was launched and four offers on the table in the space of 36 hours. A painfree and seamless process since the tenants have been confirmed. Would definitely recommend.

Anne · 25 August 2022

★★★★★ 5/5

Trustpilot

Efficient and professional

I have been cooperating with Chestertons staff since the summer of 2024, and in every interaction, they have proven to be efficient and professional. They have always been very helpful and patient in explaining what needs to be done and how. I am very grateful to all of them, especially to my account manager, Samuel Phillips.Cheers,Safaa

Saf · 10 February 2025

★★★★★ 5/5

Trustpilot

I have dealt with Chesterton’s on…

I have dealt with Chesterton’s on numerous occasions for many years and find each and everyone of them extremely professional and helpful. Recently I had dealt with Jasmine who I found to be extremely helpful, diligent and knowledgeable in her work. I would recommend Chesterton’s to anyone who is letting their property.

Ruth · 10 February 2022

★★★★★ 5/5

Trustpilot

Bradley was really helpful and…

Bradley was really helpful and proactive in trying to find us a flat that met our requirements and fit our budget. Friendly and professional, would recommend:)

Zoe · 25 April 2024

★★★★★ 5/5

Trustpilot

A good overall experience

We had a pretty bumpy start when we first moved to our rented property. But Our property manager James Smith was excellent from the Balham office.

Jordan · 24 April 2024

★★★★★ 4/5

Trustpilot

Zelda has been incredibly helpful and…

Zelda has been incredibly helpful and responsive!

Abigail · 20 February 2025

★★★★★ 5/5

Trustpilot

Chesterton is professional and…

Chesterton is professional and knowledgeable in their business. They worked very hard to search the right tenants for us and also provided high quality advice on legal requirements and administrative process. Leusa is our adviser. We highly recommend them.

Susie · 19 February 2025