Trusted Agent profile · Kensington and Chelsea
★★★★★
1,909 reviews across 2 platforms
116 Kensington High Street, Kensington, London, W8 7RW, Kensington and Chelsea, W8 7RW
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 1,909 reviews on two platforms, including 180 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chestertons New Homes UK hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotDuring a recent management inspection
During a recent management inspection, Risida was super helpful. She was friendly, professional, knowledgeable and very efficient.
Hi Maxine, thank you for taking the time to write a great review. We are so glad Risida was helpful, professional and knowledgeable.
5/5
TrustpilotI recommend Chestertons very highly
Chestertons have just let my flat and the whole process was a joy to experience; each department is efficient and helpful, and prepared to go the extra mile to reassure and smooth the journey.I’m especially grateful to Simone Green, Tom Hadley and Ruth Peterson. 🙏🏻 Special thanks too, to Frances Boyt, who handled my call yesterday so well and set the tone for a super full management, looking after all aspects of my rental after move in day. Very highly recommended!
Hi LAO, thank you for your wonderful feedback. We're thrilled to hear that your experience with Chestertons was so positive. Simone, Tom, Ruth and Frances will be delighted to know they made a lasting impression. Looking forward to working with you!
5/5
TrustpilotGreat help during tenancy renewal
Lavie and Alice were very helpful in renewing my tenancy. They efficiently coordinated with the landlords and ensured our needs were met. Thank you!
Hi OR, thank you for your review. We're thrilled to hear that Lavie and Alice assisted you with your renewal and everything went smoothly. Best wishes!
5/5
TrustpilotI recently had to do a docu sign and I…
I recently had to do a docu sign and I needed help.Niema was very understanding and helped me through the whole process.
Hi Catherine, thank you for the positive feedback. We appreciate the kind words and wish you all the best.
5/5
TrustpilotExcellent experience with Leusa
Leusa helped me find and move into my flat over the past 3 months. She has been the most lovely and caring agent I have worked with. It wasn’t a straightforward process as there was “competition” for the property I wanted to rent, but she communicated very well, during the offer process, and thereafter. Always available, answering questions fast, iterating with the landlord on my questions, but above all, I really felt she was transparent with me throughout the process and never tried to push me in any unreasonable way. Very happy to have met her!
Hi Filitsa, thank you for your kind words! We're delighted to hear that Leusa provided excellent support and care throughout your flat search. We'll pass on your appreciation to her. Best wishes!
5/5
Trustpilot5 stars for Juliette
Perfect experience with Juliette who helped us find a perfect flat after a desperate week of apartment hunting ! Everything is fast and clear I highly recommend.
Dear Laura,Thank you for taking the time to inform us of the positive experience you have recently had with our move in team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotAmanda Goodman has been excellent
Amanda Goodman has been excellent. She has dealt with our account in a professional and efficient manner. We have had a positive experience since we have dealt with Chestertons.
Hi Andrew, thank you for your feedback. We're glad to hear everything is running smoothly with Amanda and is on hand when needed. Please feel free to let her know if you need anything else.
5/5
TrustpilotSince taking over as my property…
Since taking over as my property manager Isaiah Samuels has been responsive and willing to work with me on any issues that arise. He is professional in his communication.
Hi Chloe, thank you for leaving a review for Isaiah. It's lovely to read that he's been responsive and helped you with various issues. Please do let him know if you need anything else.
5/5
TrustpilotDawn Cunningham is a superstar
Dawn Cunningham is a superstar. She found us a stunning place and organized everything perfectly for us to move in within a week!
Hi Siri, congratulations on your new home and thank you for sharing your experience with Dawn and the team. Wishing you all the best!
5/5
TrustpilotRoni Bathaei was exceptional:)
Thanks so much to Roni we were able to secure our first apartment in Belsize Park in a really competitive rental market this year. Roni has been super patient, responsive and supportive throughout the process and went above and beyond to make things happen under a pretty pressing timeline. Thank you so much again Roni!
Thank you Hazel!
5/5
TrustpilotThank you Ioana!
I contacted Ioana before our move-in into a Chestertons property and had a great experience, she was very kind and helpful.
Thank you, Luca! We're thrilled to hear about your positive experience with Ioana. Our team is dedicated to providing timely and helpful support, and it’s great to know that we met your expectations. Wishing you all the best in your new property!
5/5
TrustpilotLeusa Ellis
Leusa is very helpful in finding me a good appartment in Pimlico .She is helpful patient and understands what I need.The whole experience is very smooth and fast. I really appreciate that
Hi Yihan, thank you for sharing your experience and congratulations on finding a new home in Pimlico. Please do let us know if you need any further help. Wishing you all the best for the future!
5/5
TrustpilotLandlord rental renewal
Niema Latif at Chesterton Renewals has been a wonderful contact for me to deal with. She has been extremely helpful and supportive throughout the rental renewal process.I really appreciate all of her help.
Hi Karen,Thank you for taking the time to write a great review and sharing your experience with Niema. Its great to hear how helpful and supportive she was throughout the process.We wish you all the best.Kind regards,Chestertons
5/5
TrustpilotKerl Ellie was very helpful with every issue
I recently used chestertons and while there were many issues along the way, the issues were solved, and Kerl Elie was always available to help me, even over the weekend. I would recommend Chestertons to anyone trying to rent a flat!
Thank you for your feedback Pedro, we're glad to hear Kerl was on hand to help you throughout the process. Please let us know if you need anything else.
1/5
TrustpilotChestertons have been bombarding me…
Chestertons have been bombarding me with junk mail which are just full of the typical nonsense such as "Your property is particularly sought after""Chesterton has a list of buyers"Which is nonsense as (without going into reasons) our home is not at all sought after.Told them to stop sending us junk but they don't stop, hence the review.
Hello, so that we can assist please can you respond to the email from Trustpilot with a little more information to help us locate your property. Thank you
5/5
TrustpilotSharon Chattalis was very helpful
Sharon Chattalis was very helpful, and patient along the way. Instructions are clear, and letting everyone know what happens next and expectations! Highly recommended for everyone to use their services.
Dear Charlie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
GoogleWe had the pleasure of working with Sumyee while searching for a property in Kensington, and I couldn't be happier with the service provided. From the very beginning, she displayed a deep knowledge of the local market, offering valuable insights and, with her interior design background, she helped us shaping the decision of renting the property we needed! Highly recommend to anyone who is looking for a serious property person!
Hi Vincenzo, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotRecommendation of Chestertons/Lamar Joseph
I recently rented a flat in Kensington with Chestertons. Our property manager, Lamar Joseph, was great to work with….he showed us the property we fell in love with and helped us put in an offer and set up the lease. Lamar is responsive, knowledgeable, and a great communicator. Overall, I recommend him if you’re seeking a new rental accommodation!
Thank you for sharing, we are so pleased to hear!
5/5
TrustpilotTamara has been an enormous help when…
Tamara has been an enormous help when renegotiating my tenancy, informing me of the recommended rental price and ensuring I am fully aware of all my options. Very efficient.
Hi Penelope, thank you for your feedback and congratulations on the renegotiation of your tenancy. We wish you all the best!
5/5
TrustpilotTamara Price was really helpful in…
Tamara Price was really helpful in guiding us on the perfect application for a rental. We are new to the UK rental market, and we really appreciated all the help in giving context and advice for us to find a place to live!
Hi Claudia, congratulations on your new home! We're happy to hear that Tamara was on hand to guide you through the process. Should you need any future help, please let us know. Wishing you all the best!
1/5
TrustpilotPaid Rent and Deposit, Denied Access to Property
I had a very disappointing and stressful experience with Chestertons and would strongly caution others to be careful.
We genuinely regret hearing about your experience, Nihat. Your feedback is invaluable, and we take it seriously. We're committed to improving our processes and ensuring better support for our clients. Thank you for bringing this to our attention, and we hope to make it right in the future.
5/5
TrustpilotKind and helpful staff
Mitch at Chestertons in the lettings department was wonderful to speak with this morning, very knowledgeable and super helpful with my queries. He had a lot of patience and was a joy to speak with. Thank you Mitch!
This is great to hear Alice, thank you for taking the time to leave a review for Mitch. Please do let us know if you need anything further. Best wishes for 2024!
5/5
TrustpilotI had the pleasure of having Madi from…
I had the pleasure of having Madi from the Fulham branch assist me with finding a new home. She was outstanding from start to finish. I am so thankful to her for helping making a stressful situation so much better. She is professional, helpful, friendly and goes above and beyond her job role. Thank you Madi!
Thank you so much Nicci! We are so pleased to hear of your experience with Chestertons.
5/5
TrustpilotWonderful care and customer service!
Sharon Chattalis has been nothing short of wonderful in handling our lease swap, from prompt communication, to clearly outlining next steps and negotiating with the landlord. The process felt quick and stress free thanks to her care and dedication to finding the best solution for all parties.
Dear Amy,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. We are delighted to hear of your positive experience. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and in particular Sharon. Wishing you all the best for the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons New Homes UK hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
