Trusted Agent profile · Kensington and Chelsea
★★★★★
2,478 reviews across 2 platforms
116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea, W8 7RW
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 2,478 reviews on two platforms, including 180 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotRenting with Chestertons
Quick and easy process with special thanks to Anastasia who was extremely helpful from viewings to finalizing move in
Hi Dan, congratulations on your new home! We're happy to hear Anastasia made the process easy for you. Should you need anything in the future, please let us know. Best wishes!
5/5
TrustpilotHelpful with deposit negotiation process.
Asha Allert was extremely helpful with the deposit negotiation process.
Hi Aryan, thank you for taking the time to leave a review. We're happy to hear that Asha was able to guide you through the deposit negotiation process. Wishing you all the best!
5/5
TrustpilotSeamless move, great service
Helped to make my move seamless and as stress-free as possible! Tanya made sure everything ran smoothly and it was a relatively easy process. Thank you team!
Thank you for your review. We are pleased to hear this!
5/5
TrustpilotGood experience with tenancy renewal
Good experience with tenancy renewal. Sharon was super responsive and helpful throughout the process.
Dear Anezka,Thank you for your 5* review of the recent service you received from our James Pendleton renewal team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotVery satisfied
Molly was more than helpful in finding us what we needed. She was very quick to reply to questions and got all the paperwork done with little fuss.
Thank you for sharing, this is great to hear!
4/5
TrustpilotAsha co-ordinated effective solution to hot water issue
Asha provided assistance with resolving hot water issue in my property which was a similar issue incurred less than a year previously. After an initial quote, she followed up with the original contractor and co-ordinated an efficient and effective solution at a realistic cost.
Hi Adam, thank you for sharing your feedback with us. We're happy that the hot water issue is now resolved and Asha made the process easier. Should you need anything else, please do not hesitate to reach out again.
5/5
TrustpilotWell Done
Lauren is very professional. She is very helpful and friendly. A great experience with Chesterton. Thanks Lauren for finding me this lovely place.
Thank you for sharing Clara!
5/5
TrustpilotThankyou Tamara
Tamara was amazing at helping us find a flat when the market is so difficult, amazing communication through the whole process and so reliable
Thank you for sharing Megan!
5/5
TrustpilotTamara is great!
Tamara was extremely personable and lovely when helping us find our flat. She helped us put the best offer we could, and I highly recommend!
Thank you for your review!
5/5
TrustpilotStephanie Russo at the Hornton St…
Stephanie Russo at the Hornton St office handled a number of my properties over the past few years. I have given her a 5* review as she was always very responsive and prompt, gave good advice, and most importantly, delivered on the advice given.
Hi Gerry, thank you for sharing your experience with Stephanie. It's lovely to hear that you've worked with her over the past few years to manage your properties. Please do let us know if you need anything else. Best wishes!
1/5
TrustpilotAvoid at all costs
Chestertons rentals in Kensington is the worst agency to deal with from a landlords point of view. Avoid at all costs.
Hi Shaina, we're sorry to see you have left this review. So we can investigate this with our Kensington office, we have sent you a request via Trustpilot to provide further details. As soon as we receive these, we will look into this for you.Updated reply:Hi Shaina, thank you for providing us with your details. Our teams across London always strive to provide the best service and journey for our Landlords and Tenants, however, we understand you are feeling disappointed and would like to change your experience. We have spoken with our Kensington branch manager and she will look to give you a call to discuss this further. If you miss her call or would like to arrange a specific time, please email us at social@chestertons.co.uk with your details and we will be happy to help.
5/5
TrustpilotGreat service!
We are very please with the service Conor has provided us with. Keeping us informed of new properties coming out and always being very gracious and patient in regard with our needs. We cannot wait to finally find the right property with him.
Hi Mrs Bursby, thank you for the great review. We are so glad Conor kept you informed of new properties and was patient with your needs. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotVery supportive to both tenants and landlords
I’d like to share my high feedback about Pa-Reis McAllister MARLA, Tenancy Consultant, Renewals at Chestertones. I’ve been a tenant for 2.5 years. Pa-Reis has always been fast at responding and great at communication. My requests have been taken to action promptly. Probably, the best service I ever received as a tenant.
Hi Yulia, thank you so much for leaving this review for Pa-Reis. We always strive for excellent service, so it's lovely to hear that you've experienced this as one of our tenants. Please do reach out if you need anything else. Best wishes!
5/5
TrustpilotGreat experience professional agent
It has been a great experience dealing with this professional company. Everything was carried out in a fast and informative manner, they did everything so quickly. I will use them again.
Thank you so much for the five star review, we pride ourselves on excellent customer service so the five stars means a lot!
5/5
TrustpilotBig thanks to Sharon C for making our…
Big thanks to Sharon C for making our move-in seamless, great service and comms! Thanks Sharon
Dear Nyall,Thank you for your 5* review of the recent service you received from our team at James Pendleton. Sharon will be delighted to hear of your positive feedback and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotGreat service from Ally
Ally has been a pleasure to deal with. Always available to answer any questions and willing to offer alternatives to make things easier. I highly recommend her.
Thank you for sharing!
1/5
TrustpilotWhat a complete waste of time!
Worst customer service ever!I got in touch with them for a very specific request concerning an issue with my conveyancing and they made me waste almost an hour asking for unrelated things, like what area I would like to buy in, what's my budget...Basically, they completely ignored my request (even when I repeatedly asked the question again). They just wanted to help me search for a property... which is completely pointless, as I've already found one, and I'm already halfway through my conveyancing.Talking to them was like talking to a robot, and not a particularly smart one!Complete waste of time.EDIT since you're asking for more details:I spoke with Peter first in the online chat, then with Lucinda, then Nicole Fingerhut emailed me "Unfortunately we do not have an office that covers your area currently so we won’t be able to assist with your property search"... which goes to prove she didn't even bother reading my question, as it was not about a property search.They tried to sell me houses, mortgages... everything I didn't need, and every time I politely replied "no thanks, I'm not interested, my issue is XYZ, can you help with that or not?" they would just ignore me completely and keep trying to lure me into property searches and mortgages applications.Are Peter, Lucinda and Nicole robots? Trolls? Very young children? Certainly, they can't be trained customer service professionals!
Thank you for the feedback, and sorry we were unable to help you. We do not cover the area of Croydon, and are not able to offer conveyancing advice. We hope the agents that you are buying through were able to assist with your queries. Good luck with your purchase!
5/5
TrustpilotDanny Duran provided an outstanding…
Danny Duran provided an outstanding service for a property in vauxhall. I would Highly reccomend him and his team.
5/5
GoogleI would like to personally thank Maria Oliveros for her professionalism and her great help in purchasing my first property in Kensington. Maria has thorough knowledge of the area and showed great efficiency, transparency, patience and kindness throughout the lengthy bying process. I highly recommend Maria and Chestertons Agency to anyone looking to buy/sell a property in the Kensington area.PositiveResponsiveness, Professionalism
5/5
TrustpilotChestertons South West Lettings - Liam
Chestertons and Liam were brilliant in letting out my property and I was very happy with how it was handled and also the final result in getting great new tenants.
Thank you for sharing!
1/5
TrustpilotWorst agency
Worst agency - stay away from these criminals. As a former tenant, I would like to share that Chestertons tried to impose a rent increase that was at odds with our tenancy agreement. Not sure where you come from, but in most countries violations of contract law are punished. It’s amazing that this agency still exists given their illegal practices.
4/5
TrustpilotChestertons South West Lettings - Sebastian
We dealt with Sebastian when renting our current property. He was very friendly, courteous and conscientious and we would be happy to recommend him as a letting agent to others.
Thank you for taking the time to post a review.If there is anything we can do to improve our service, please do get in touch with your local agent to let us know!
4/5
TrustpilotMatthew from SW Lettings was very…
Matthew from SW Lettings was very helpful throughout the process, advising us on what we needed to do to be the preferred tenant, ultimately resulting in our offer being accepted.
Thank you for taking the time to post a review.If there is anything we can do to improve our service, please do let us know.Your local agent would be happy to discuss this with you.
5/5
TrustpilotProfessional
Chestertons in Pimlico provide a professional service that fulfilled all the expectations I have for a letting agent. Communication was fast and clear. They were able to find contractors and get a flat ready for rental in a short space of time. I would recommend them to anyone looking to rent out a flat in the Pimlico area.
Thank you very much for the review Tristan. Have a great weekend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
