Chestertons Kensington reviews in Kensington and Chelsea

★★★★★ 1/5

Trustpilot

I have repeatedly received…

I have repeatedly received unsolicitated letters about valuation despite being on MPS. I've filled in the Edit.me website asking to be taken off the list multiple times but the letters keep coming. I've even emailed my local office a number of times and asked them to stop sending me the letters but they seems to be coming even more frequently. The fact that they don't listen means that I would never use Chestertons to buy or sell a property.

Charlotte · 1 November 2021

★★★★★ 5/5

Trustpilot

We’ve had a great experience with…

We’ve had a great experience with Chestertons. Tamara Price was a great help!

MANNING · 22 September 2023

★★★★★ 5/5

Trustpilot

Great experience with Olivia for our renting process

Olivia was fantastic during the sale process. Always responsive and taking care of our needs and she always came back to us with the answer we were looking for. During the sales process the platform used by Chestertons was really easy to use and provided a central point to track all the steps of our renting process. Olivia did a great job by doing regular follow up.

Vence · 7 January 2021

★★★★★ 5/5

Trustpilot

Decisive action over a dispute

When my tenants moved out and left the apartment needed a lot of cleaning, this could really have left me out of pocket. Ryan Briggs mediated this issue with them calmly and quickly, retrieving the money that had been spent on professional help.

Daniel · 18 September 2024

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings -Kate

Chestertons South West Lettings -KateA huge thank you to Kate for making my move incredibly smooth. Throughout the process Kate kept me well informed and took a really personal approach. Thank you!!

Sophie · 23 August 2021

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings - Melissa

Although it was a bit of difficult circumstances for me to find a place to live while I was under self-isolation period, especially, in the busiest season.However, one of the Agent in Chestertons was kind enough to introduce me fantastic properties through online visiting via WhatsApp and sending me videos (After the period, she booked an actual viewing as well).Thanks for her kind & helpful assistance, I could decide which place is the ideal one for me and move in a very smoothly after the self-quarantine.Thank you for your great assistance :-)

Tomochika · 23 August 2021

★★★★★ 5/5

Trustpilot

Slumlord

Slumlord. Does not respond to requests and treats even high rent tenants disrespectfully and threateningly. I would never use them to let my property and wouldn’t ever wish to be a tenant. Avoid

Andy · 12 February 2025

★★★★★ 5/5

Trustpilot

Great overall experience

I had a great experience with Chestertons during my tenancy. My property manager in particular, Isaiah, was extremely hlepful in resolving a number of different issues and was always on hand to help throughout!

Felix · 29 January 2025

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings - Liam

I could not recommend Liam as an agent highly enough. Any issues we had with the letting process he dealt with in a timely manner and remained transparent throughout the whole process.

Sean · 19 August 2021

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings- Sebastian, Barnes

Chestertons South West Lettings - Sebastian WaltersSebastian was extremely professional and efficient throughout the process of renting our lovely flat in Barnes. He answered all our queries and managed the whole process for us although we were overseas and paperwork etc he managed the paperwork remotely. He also liaised seamlessly with our children to arrange the viewing etc before we arrived. Chestertons are privileged to have such a polite and experienced professional dealing with the lettings in Barnes. Well done Sebastian.

Kathryn · 18 August 2021

★★★★★ 5/5

Trustpilot

Giorgio!

Giorgio, was amazing! I couldn’t recommend him enough to my friends. Speedy, efficient and even worked his magic on his days off!I found my new home through Giorgio and couldn’t give anyone a better review. Initially I spent weeks going back and forth, checking the market, making offers that got rejected and then I came across some properties on Rightmove by luck they were just listed, and I saw it was with Chestertons. Most negotiators names I don’t remember as the process can be quite overwhelming, but I remembered Giorgio because he was very friendly and always followed up with written communication on previous calls. I called him on Saturday morning first thing after failing to get a viewing slot with his colleagues and even though he was on annual leave, he somehow managed to get me a viewing that day, we offered and he spent his Sunday calling me to tell me our offer was accepted. Not only was the process smooth, and quick, but he didn’t need to pick up the phone and deal with us on his annual leave but he did. He was so polite, so speedy, and ensured that I wasn’t just shifted to the back of the queue. This attitude by far goes along way, more than any other agent. Thank you!

Jessica · 12 August 2021

★★★★★ 1/5

Trustpilot

Chestertons are your typical sleazy estate agents

Chestertons are the managers for a property we have been leasing for 2 years.To start off, they got the dates on our lease wrong, and tried to send us a correction to sign with dates still wrong, and didn't seem capable of understanding the error. not a good first impression.During the 2 years they managed our property, they did absolutely nothing, and failed to locate the spare key on the one instance we got locked out and needed one.After our 2 year lease was due to expire, the landlord would have been happy to continue with a lease without Chestertons (and split the difference of their 10% fee to reduce our monthly rent) but Chestertons refused to allow this unless we moved out of the flat.All in all, just your typical run of the mill sleazy estate agent company who care nothing about their tenants and are just greedy to collect money wherever they can. ugh.

J · 11 August 2021

★★★★★ 5/5

Trustpilot

Dawn Cunningham with Chesterton SW was…

Dawn Cunningham with Chesterton SW was simply amazing. She perfectly understood what I was looking for and came up with an stunning apartment to rent ticking all the boxes. It was the quickest and most efficient process I have ever gone through from 1st presentation of the apartment in the evening (video), viewing 1st thing in the morning and 3hrs later signing the contract.Absolutely happy with the service and can’t wait to move in. Thanks, Sandra S.

Sandra · 4 February 2022

★★★★★ 5/5

Trustpilot

5 stars for Kai Collins

My sales negotiator Kai Collins didn’t put a foot wrong throughout all of what was a lengthy and difficult process with my flat purchase. He was always around when needed and was helpful in driving the sale forwards.

Lewis · 30 November 2024

★★★★★ 5/5

Trustpilot

I had the pleasure of working with…

I had the pleasure of working with Katherine Ma, and I must say her service exceeded all my expectations. Her professionalism, attention to detail, and high level of expertise made the entire process seamless. I would highly recommend her to anyone seeking top-quality service.

Ritchey · 28 August 2024

★★★★★ 4/5

Trustpilot

Chestertons Property Management…

Chestertons have managed our property for many years. The service we’ve received both in terms of sourcing new tenants when necessary and in day to day management of the property has always been of a very high standard. Liaison with the designated Property Managers, and there have been several over the years, has been friendly and efficient. As a Landlord based overseas, we’ve been very happy with Chestertons service and would recommend the company to other owners seeking a reliable Letting and Management service.

Richard · 5 August 2021

★★★★★ 5/5

Trustpilot

Couldn’t be happier!

My partner and I really couldn’t rate Chestertons highly enough! We placed our offer for a property in South West Lettings 5 days ago, and today we signed our Tenancy Agreement and paid our deposit, and are both shocked at how efficient this process has been! In particular, Kate, Kerri-Ann and Richael have been incredibly helpful answering every query we each had and made this process as fast and easy as possible for us, despite our constant questions! Ryan, who showed us the property, was also extremely helpful! We’re now looking forward to moving into the property, grateful this process is sorted well before our move in day! Super happy!

Ella · 3 August 2021

★★★★★ 3/5

Trustpilot

The service is fine except the various…

The service is fine except the various departments and people you have to deal with. What happened to having one person you could talk to on everything?. If you insist on such a user un-friendly system of pass the parcel, then at least let the right hand know what the left is doing. As landlords we pay a lot of money to agents to find a tenant, at least have some compassion towards your client and streamline this extremely cumbersome procedure of several departments , none of which know what the other have done.

Stephen · 30 July 2021

★★★★★ 1/5

Trustpilot

Worst viewing experience as a buyer chasing for viewing address & offer updates_Chestertons Battersea & Clapham

I've been flat hunting for a while and started to look around Battersea area. Worse experience ever. Other agencies in this area are just normal. This one is ridiculously bad.If you are buying/renting flats you probably dont have choices. If you are selling/renting out your flats, my experience is they have been so bad that I just want to give up on the flats they represent just to avoid them:1. Viewers have to call 3 times before viewings and no address was provided: Before my first viewing arranged with Charlie, I called 3 times and everytime I was told I will get an email/text and I NEVER did. I had to call on the morning of the viewing day to find out the address.2. 2nd flat I arranged to view with Chestertons Battersea office, no address confirmation at all again. I called and a lady apologised saying this is unacceptable. I only got the text after the viewing happened (Should I blame my mobile service provider?) Again I had to call the office to find out which address it is I am viewing. Painful & confusing.3. Having to chase for updates after offers: I put down an offer and Charlie only replied that there were other offers etc. and the vendor now wants £25K higher than asking price. He's a nice guy but he did not even bother to inform me about the rejected offer.I understand they are busy and of course work for the best interest of themselves & thus vendors, yet there was no basic decency of confirming viewings address with 1 single email after I called for 3 times during the week to find out where I have to go for viewing on Saturday. With this start of experience when they talk about other higher offers being rejected or the vendor now wants £10K - £25K more than asking price, frankly I doubt how much trust I should put in that. The whole process is painful with waiting & waiting and you are never sure what might go wrong in the next step, or how much of any info presented is true. This is normal with estate agents but this time it's painful enough for me to bother with a review.

Yiwen · 20 July 2021

★★★★★ 5/5

Trustpilot

Amazing experience with Juliette

Just had an amazing experience with Juliette who has been very helpful, friendly and always available to answer my questions. She managed to find the perfect property and helped me through the process, solving every problem in a very short time. Thank you again Juliette

Serena · 7 August 2024

★★★★★ 5/5

Trustpilot

I had a great experience speaking with…

I had a great experience speaking with Carl J. from the Chestertons maintenance service. They were friendly, professional, and efficiently addressed my boiler issue. I felt supported throughout the conversation, and they were more than happy to assist with any queries.

Scott · 11 October 2024

★★★★★ 5/5

Google

I would like to personally thank Charlotte Bailly, who made every effort to help me close the deal. She is a great negotiator: patient, knowledgeable, quick to respond and truly professional. As well as that, the whole letting process was clear and transparent. In fact, if I was to search for a flat again, it is Charlotte I would call first. I cannot recommend her highly enough!

N · 24 October 2020

★★★★★ 5/5

Trustpilot

Helpful advise from Tamara

Tamara Price has been really helpful and patient giving us advise when offering to potential lettings. She has been guiding us with the process.

Maria · 1 September 2022

★★★★★ 1/5

Trustpilot

TERRIBLE SCAM EXPERIENCE

PS: we are UPDATING the review given Chestertons’ response: they did not have “our best interest at heart” as they stated below. Our response: TPO had agreed (twice, once at first and then at the appeal) that Chestertons has taken advantage of our trust and as a result, TPO ruled in our favour, and Chestertons was held financially liable for the stress and damage caused to us. As such, TPO ordered Chestertons to pay us a “compensation” for their actions. So once again, as you can see in their response to this review, they are simply dishonest and incapable of being accountable for their actions., , , , -Review below:We had a terrible experience with Chesterton Property Management. They are extremely dishonest and have, in our situation, partnered with a building scammer, Panacea Marketing Limited (Lee Deakin). They took advantage of our trust and we lost as a result a large sum of money. Our Property Manager, Justine Waterman, was despite all evidence showing a scam, 100% protected by the management of Chestertons.

Nathalie · 22 June 2021