Chestertons Kensington reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Smoothly done

Smoothly done, thank you Niema

Helen · 1 August 2024

★★★★★ 1/5

Trustpilot

Avoid, Not recommended.

I'm an landlord and I have recently signed a new contract with Chestertons for a new tenant. The starting date is set for 25th June, however, Chestertons only informed me when I asked them on 26th June, that the contract didn't commence because they need me to sign some other documents. Therefore, they had to push the start date to 29th June. I had to chase Chestertons all the time. They only arranged me the documents for me to sign on 29th June at 6pm! Both me and the tenants were stressed out on the day. But finally we got all the documents signed. Chestertons pushed the start date by 4 days which is a financial loss for me. And I only found out the contract didn't start because I chased them for landlord statement. I wouldn't recommend Chestertons as your property manager.

QQQQ · 1 September 2022

★★★★★ 5/5

Trustpilot

Flawless Renewal Process

Alice was superb. She navigated the tenancy renewal process flawlessly.

StephenM · 29 April 2024

★★★★★ 5/5

Google

We recently had a property sold with great help from Sarah Nowak at Chestertons Kensington. It took only 5 weeks from 'offer agreed' to 'exchanged'. Sarah is extremely professional and she monitored the process closely for us. I will truly recommend Sarah and the Cherstons Kensington branch to anyone in this area. Their professionalism will just save you lots of anxiety in the property buying / selling process!PositiveResponsiveness, Quality, Professionalism

Liz · 24 October 2021

★★★★★ 5/5

Trustpilot

Thank you to Chestertons Barnes

We have used Chestertons for the sale of my flat last year and it took a while but yielded result this year. I dealt mostly with Stuart who followed the progress of the sale and always promptly updated me. He is not only very professional but his duty of care extended to after my husband and I moved into our new property. I would have no hesitation in recommending Chestertons.

Carole · 27 July 2023

★★★★★ 5/5

Trustpilot

Speedy and thorough service

Liam was great a finding, keeping me informed and managing the tenancy of my property. The whole process went smoothly. Would heartily recommend Liam and the rest of the Chestertons team at Battersea Rise to anyone in the area.

Laurent · 19 August 2021

★★★★★ 5/5

Trustpilot

Rented a flat near Clapham Junction…

Rented a flat near Clapham Junction using Chesterton Lettings. Tamara Price was my point of contact in Chesterton. She has managed to arrange the viewing and finalise the offer within a very short time frame. Professional and friendly service.

Remount · 18 August 2021

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings, Jasmine

Jasmine, from Chestertons Kew Letting team, helped us to find a perfect tenant a few weeks ago. Jasmine is professional, patient and good at communication. Our tenant also told us that he thinks Jasmine is great. Thank you Jasmine.

Lu · 18 August 2021

★★★★★ 5/5

Google

After working with Sarah Gawith as a solicitor on numerous transactions for both buyers and sellers, I have no reservations in providing an honest review. The success of the various transactions are a testament to her hard work, … More

Lisa · 11 February 2025

★★★★★ 5/5

Trustpilot

Thank you Amanda Goodman for the kind…

Thank you Amanda Goodman for the kind assistance throughout the process. Really appreciate

M · 26 February 2024

★★★★★ 5/5

Trustpilot

Top quality service

Aki and his team did an excellent job in renting out my apartment.Their advice was on point, they were helpful, kind and knowledgeable.The speed at which they answered my questions was great, highly professional.

Matteo · 23 May 2022

★★★★★ 5/5

Trustpilot

Roof over your head

It's been 8 years now and have always been able to rent my property. Gem and Saskia are professional, helpful and friendly to deal with.Always on the phone to help with concerns and queries and smoothly make the transition to one tenant to another.I look forward to keeping my business with them for many years.

Mark · 21 June 2024

★★★★★ 5/5

Trustpilot

Thomas Newton with Chestertons…

Thomas Newton with Chestertons Knightsbridge was fantastic. Very responsive, got all questions answered promptly. Lead us through the tenancy process efficiently. A very upbeat and polite young man! Very happy we got to work with him.

Julie · 4 February 2022

★★★★★ 5/5

Trustpilot

Helpful and proactive

Suzan was a great help, organised and proactive. Definitely made the process easier than it often can be.

Helen · 30 October 2023

★★★★★ 5/5

Trustpilot

I met Carmen on the property website

I met Carmen on the property website. She replied my request very quickly and happy to explain everything about the property or any difficulties i had in the tenancy contract.Always reply fast, very friendly, and very professionalDont hesitate talk to Carmen as I believe she is always happy to help!

Tianrun · 10 September 2024

★★★★★ 5/5

Google

Rupert and Sophie in the Kensington lettings office were excellent throughout the process trying their best to negotiate our offer and inform in a professional personable manner. Highly recommend. Thank you both!

Sophie · 17 May 2025

★★★★★ 1/5

Trustpilot

They totally had their eyes on the…

They totally had their eyes on the landlord's wallet and not us or our friends when it came to renewing. Why? Greed, plain and simple.Even though we said yes to their renewal offer twice, they still tossed the property onto the open market. They tried to blame the landlord, but we know that's just a classic Chestertons move.Honestly, the worst agency we've ever had to deal with.

Customer · 29 September 2023

★★★★★ 5/5

Trustpilot

Would highly recommend Chestertons…

Would highly recommend Chestertons Knightsbridge in particular Dawn extremely professional a joy to work with. A refreshing change from other high street agents. Would highly recommend if you would like a hassle free move.

BH · 23 April 2022

★★★★★ 5/5

Google

Sai is an outstanding Real Estate Agent, efficient, transparent, respectable, dedicated, serious and smart. He was able to know, from our first meeting, what exactly we want and the standard required within our budget. He did not try at any time to push us to the wrong choices just for the sake of selling, despite the fact that the process was too long. He never gave up and kept trying consistantly without any loss of patience. I admire him and highly recommend him to act on behalf of any serious buyer/seller. I would like to thank him so much and wish him a lot of success in his job. A job he likes and respect. Good Luck Sai...

Essam · 25 October 2017

★★★★★ 5/5

Google

I bought a flat in Kensington on behalf of my father. My experience with Sai was phenomenal. In simple words, if it was not to Sai this deal wouldn't go through. He was responsive and available all the time, even out of office hours. He managed to find a solution to every problem, even when i thought this deal was never going to happen. He took care of everything, from my first flat viewing until the moment this deal was complete. I'd highly recommend Sai when looking for a flat in Kensington, he won't let you down.

Themtvofficial · 25 October 2017

★★★★★ 5/5

Trustpilot

Attention to detail

Attention to detail, timeliness of responses and good all around knowledge of tenant management has made the current dealings with Chestertons (Ann Dickson more precisely) a pleasure. In a sector that has been affected by high turnover, it is once again about good managers which are rare, should be supported and retained. Hope it continues.

ILIR · 7 June 2024

★★★★★ 5/5

Trustpilot

Brilliant

Brilliant! Best price achieved, always contactable, very knowledgeable, handled buyers with respect. Excellent communication throughout...and exceptionally quick from offer to completion. Best estate agent experience I've ever had. Thanks to Kevin and Scott.

Helen · 31 May 2022

★★★★★ 4/5

Trustpilot

Eliza at Chestertons in St Johns Wood…

Eliza at Chestertons in St Johns Wood is really GREAT at her job. She is super proactive, tenacious and really listened to what I was looking for. She isn't just a pushy estate agent (like some) - she realizes that she is trying to find home for people. Im sad I didn't rent through her - as I would have liked to given her the business - but maybe next time. Thanks Eliza !!!!!!!!!

Alexa · 4 October 2020

★★★★★ 1/5

Trustpilot

Beware their endless marketing spam

Asked for a valuation, estate agent turned up thoroughly unprepared. Undervalued the house and did not know anything about the area or recent sales of near identical houses at higher prices. I chose to use another estate agent. The problem is that they will not now leave me alone, this is a year later! Endless marketing calls and emails and my repeated attempts to ask them to stop have come to nothing. No other estate agent has done this. The latest muppet at the company tried to justify the lack of any option to remove my data from their lists in their email on the basis this was a business email rather than marketing. I look forward to seeing what the information commissioner has to say about this, as that seems the only option to stop the endless hassle from this company. Best advice, avoid them at all costs.

Darren · 12 July 2022