Every review we hold for the Kenilworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe really liked and benefitted from the positive and upbeat attitude of Helen and Anna. They could appreciate that they were selling our parental home that was full of sunlight and happy memories. They understood the market and we're very helpful with communicating with our solicitors and the purchasers and their solicitors. They also had a clear plan of how the sale should proceed and never lost their sense of humour!PositiveResponsiveness, Quality, Professionalism
Susan · 21 June 2022
Agent replied · 20 June 2024
Thank you for such a heart felt review. We know selling a relative's home isn't always easy. We feel very proud that you had a good experience and a laugh along the way!
★★★★★ 5/5
GoogleThank you so much Anna and Helen for your support in selling our house. Professional, efficient and always available on the phone. A pleasure to work with!PositiveResponsiveness, Quality, Professionalism, Value
Simon · 27 August 2021
Agent replied
Thank you very much for this feedback, we really appreciate your comments and are delighted that you were happy with the service that we provided. Good luck and much happiness in your new home.
★★★★★ 5/5
GoogleVery good estate agents. Bethany is very attentive, kept in contact just to see how things were going. Would highly recommend this haart estate agents
Tessa · 15 May 2022
Agent replied
Thank you very much for your kind review, we are delighted that Bethany has been helpful in your property journey.
★★★★★ 5/5
GoogleSanjay was excellent, great customer service over the phone
Hayley · 4 April 2025
★★★★★ 1/5
GoogleWe had our house rented with Holts In Kenilworth for a few years and every time we seemed to be chasing for updates, invoices to be sent to us, lack of communication and personal service. The property was not managed on a professional capacity and they promised that they would deliver but sadly not!
They then approached us to putting the house up for sale as we do not live in UK. We agreed from beginning NO ADVERTISING. Buyer met our asking price and then our neighbours sent us a picture of the flyer they got through their door with the full address of our property and also touting for business of selling their property if they wish to sell!
We sent an email to the agent, saying we are disgusted with this, a pathetic sorry was all we got. We demanded her managers name to which we forwarded her the email and not even an acknowledgement from the manager. Poor business etiquette.
We cancelled the sale due to their bad business and lack of consideration for us as customers after all the years they had our house on their books.
Our advice is to shop around before letting them be your agents!
Tara · 12 November 2020
Agent replied
Thank you for your review Tara. We are of course very disappointed to hear your views especially since the sale was agreed considerably over the original suggested marketing price. We agreed to market your Mother's house without going on line with a one off viewing contract which did result in a successful offer from a chain free buyer. It is unfortunate that there was a misunderstanding in relation to the NO ADVERTISING as the Agency Agreement that formed our partnership does clearly state that we are able to use properties in post marketing literature. The box referring to this on the agreement was ticked by your Mother. This is why the letter was sent and when we were made aware that you were not happy with that we did offer our sincerest apologies. We also cancelled all further marketing and provided you with a Directors' email address to express your dissatisfaction. Unfortunately this person was unexpectedly off work due to a sudden bereavement but if you had let us know that you were waiting for a response we could of course have dealt with this for you. As the sales team we were certainly not aware that you had been unhappy with our Lettings team. If you would like a copy of our Complaints Procedure then please do let us know.
★★★★★ 5/5
GoogleI have had quite a few viewings with different estate agents but was really impressed with Anna. She was very friendly and showed her eagerness and enthusiasm throughout our viewing. She wanted to gain feedback about every room and anything negative she would simply suggest solutions.
Anna had full knowledge of the house and had done her research before which is not seen nowadays, as in a sellers market the estate agents do not have time.
She had parked her car in a small drive to show the customers it is possible to park in the narrow drive. Commenting on the small garden she made suggestions to move the garage and trim bushes to make it look bigger. She also talked about a park which was opposite the house where the kids could play.
Overall very impressed by Anna and I am sure she will go a long way in her career.
Thank you.
Tanveer · 24 June 2020
Agent replied
Thank you so much for your amazing review about your experience with Anna here at Brian Holt. It is great to hear such great feedback and we are glad we made your experience worth it.
★★★★★ 5/5
GoogleWe used Harrt estate agency to sell our property. We found Sunjay to be professional and his help throughout the whole process was excellent. We had a lot of interest in the house which fortunately for us sold quickly.
Roger · 23 August 2024
Agent replied · 24 June 2023
Hi Mr Tracey, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Brian Holt Kenilworth!
★★★★★ 5/5
GoogleWHAT CAN I SAY? Over 2.5 years, bungalow sold 3 times/ failed 3 times due to the chain being broken, all beyond their control. Resteered the ship, 4th attempt now sold. Have to congratulate Helen and her colleagues for being so extremely diligent, helpful and patient. Highly recommend the crew!
The · 25 January 2024
Agent replied · 24 February 2024
It certainly was a challenge and you haven't even mentioned the water leak ! Despite everything being against us we got there in the end and we are delighted that you were happy with the service.
★★★★★ 5/5
GoogleThanks to Helen, Anna and the team for excellent service during a difficult time.
Danielle · 9 February 2023
Agent replied
We are delighted to have successfully sold and completed on the sale of your property. It is always great to hear that our customers have experienced the high level of service that we strive to deliver here at Haart. We wish you happiness in the future and thanks for choosing Haart to market your property.
★★★★★ 5/5
GoogleUsing Brian Holt in Kenilworth for buying my first house at the moment (most of the way through the process). Very friendly and helpful from arranging the viewings to communication with queries about the property through the journey. Easily approachable even for someone, like myself, with zero experience in buying a property.
Used their in-house Mortgage Adviser/Broker and recommended solicitors and have no bad feelings about any of it. All very open and have taken me through the process step by step with constant updates.
Easily recommendable, based on my experience. 5/5
James · 25 June 2019
Agent replied · 24 June 2023
Dear James Attree, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
★★★★★ 1/5
GoogleMy car is just over 10 years old so unfortunately they are unable to serve my needs.
Daniel · 23 March 2026
★★★★★ 5/5
GoogleRecently did a viewing conducted by Janade Worwood. Whilst the house turned out not to be quite what I need, I was impressed with Janade's professionalism, politeness, and understanding of potential buyers' needs. A young man who I'm sure will do well and be a credit to the agency.
Peter · 16 December 2023
Agent replied · 30 December 2023
Janade is a new super star to our Kenilworth team so it is great to hear that he is providing the high level of service that we try to deliver here at Haart. Thank you so much for your kind comments.
★★★★★ 5/5
GoogleVery happy with the whole service received. Bethany is a very responsible and helpful! thank you
Modelling · 13 August 2022
Agent replied
It is a pleasure to hear that you had a great experience with the team at Haart Kenilworth. Thank you very much for taking the time to write Beth such a great review. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleEverything went to plan and Anna and Helen were helpful and always available when needed.PositiveResponsiveness, Quality, Professionalism
Freda · 21 June 2022
Agent replied · 20 June 2024
Thank you for the lovely review. We're glad the sale went smoothly for you.
★★★★★ 5/5
GoogleInformative and friendly advice given by Sanjay today, very helpful and answered all questions I wanted to know.
Lisa · 23 March 2025
Agent replied · 4 May 2025
Thank you Lisa for this review. The kind words are appreciated.
★★★★★ 5/5
GoogleLayton Evans always quick to respond to my phone calls and my emails, keeping me informed throughout the process. I felt very supportive and informative about each step.”
Nagendran · 4 November 2024
Agent replied · 11 November 2024
Thank you Nagendran for this review and speaking highly of Layton
★★★★★ 5/5
GoogleFantastic service, advice and support from Helen and her team, thank you!
Jillian · 12 October 2022
Agent replied
It is great to hear that you experienced the high level of service that we aim for here at Haart Kenilworth. Thank you for taking the time to write us a 5 star review.
★★★★★ 4/5
GoogleVery friendly service provided by phone by Sanjay today regarding the possible sale of my home and potential house move .Valuation successfully booked in .Would recommend .
B Hawkes
Bev · 23 September 2024
Agent replied · 23 October 2024
Thank you for your review Bev, it is good to know our staff are not only giving good service face to face but also over the phone.
★★★★★ 5/5
GoogleWe viewed a property and were shown around by Layton. He was extremely friendly and knowledgeable, and offered excellent advice on how to proceed with the property
Emily · 16 October 2024
Agent replied · 23 October 2024
Thank you Emily for your review. Layton has just started with our team so it is good to hear he is providing clients with good service.
★★★★★ 5/5
GoogleHolts were so good and Anna Sadler was amazing. Thanks for your friendliness and at the same time professionalism. A joy to work with.
Mark · 11 February 2020
Agent replied
Mark Greenwood, your satisfaction is our top priority. Thank you again for your star rating! Regards Brian Holt Kenilworth
★★★★★ 5/5
GoogleHelen and her team in Kenilworth were very helpful all the way throughout the purchase process. They helped us find the right property and were supportive until the very last step. They were always available to talk to and responded to queries without delay. Thank you! EBPositiveResponsiveness, Quality, Professionalism
Eva · 27 August 2021
★★★★★ 5/5
GoogleThis morning, Sunjay gave us a tour of a property in Kenilworth. He was warm, attentive, and gave us ample time to thoroughly evaluate the property without any pressure.
Kilburn · 19 August 2024
Agent replied · 26 August 2024
Thank you so much for your lovely review. We look forward to working with you again.
★★★★★ 5/5
GoogleEver so helpful with nice friendly pleasant staff especially Helen.PositiveProfessionalism
Malcolm · 21 June 2022
Agent replied · 20 June 2024
Thank you very much for taking the time to leave this review. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleAnna was amazing, excellent customer service, very pleased with everything
Marina · 14 June 2022
Agent replied
We are delighted that you are happy and thank you for taking the time to praise Anna. We wish you every happiness in your new home.
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