Trusted Agent profile
★★★★★
120 reviews across 3 platforms
2 Market Place, Kendal, LA9 4TN
Poole Townsend's Kendal office at 2 Market Place is rated 4.7 out of 5 across 120 reviews on three platforms, including 93 Google reviews rated 4.9.
Every review we hold for the Kendal office, from every platform, shown as written. First names only.
5/5
GoogleI have been dealing with Cally at the Kendal office since I put my house on the market in September and she’s been absolutely amazing. Nothing is too much trouble for her and she’s made me feel less stressed in a very stressful situation. She’s kept me updated throughout the whole process, and I can’t recommend her enough.
5/5
GooglePoole Townsend have been a great service in terms of selling my property. The staff have ensured it was a smooth and efficient process with no issues. I have dealt with them in purchasing a property in the past and I can now say they are just as good at selling them too.
5/5
FacebookAmazing service sold my Property very quickly super efficient thorough too ! Used the joint solicitors and Cally Hall kept me informed at all times . Recommend almost definitely Thankyou 👍
5/5
GoogleI have been using Poole Townsend to buy from and sell my properties for several years. The staff are very efficient and a pleasure to work with. I would recommend them to anyone who wishes to sell their property and also to buy property from them.
5/5
GooglePoole Townsend, Kendal had a good understanding of what we were looking for and contacted us promptly about properties. We found everyone to be helpful and efficient. Thanks to their excellent service we have found just what we were looking for. Highly recommend them.
5/5
GoogleWe are delighted with the support and advice we received from Cally at Poole Townsend. The team have been professional and it has been evident that they genuinely cared about helping us secure our new home. Highly recommend!
1/5
FacebookSolicitor was always too busy and never researched anything. We did most of the work for him and as soon as the court day was over he kept bumming us off and didn’t follow up.
5/5
GoogleExcellent communication. Friendly and approachable team. Really so far, offered accepted & sale agreed within the two weeks 😁 …
Hi Emma, Thank you for your recent review of our Kendal team. We always aim to find you a buyer as quick as possible and within two weeks is pretty good going!
5/5
GoogleAbsolutely fantastic couldn’t say a bad word so efficient so fast at getting back and you can tell they really want your house sold for you. We had Mia dealing with our house sale and she has been absolutely fantastic in everything for us 11 out of 10 for her.
4/5
GoogleOn the whole very pleased with you selling our house. As it was a one way sale it was quite straight forward. The reason why I haven’t given 5 stars is because there was a mistake in the written details of the house. And a couple of times after ringing and leaving a message no one got back to me . Very nice staff friendly and helpful, apart from one member of staff who showed people round in about 2 minutes and didn’t seem to know much about it ,
5/5
GoogleA really top quality service. From the photos and videos, to the marketing, on-line presence, and easy to use portal, everything was so easy and professionally managed. I'd certainly recommend Poole Townsend to anyone.
5/5
FacebookFantastic experience selling my house through Poole Townsend - They took the hassle out of the whole process!! Their team arranged everything and kept in touch with me every step of the way - painless !! I won't go with anyone else buying or selling !!
Thank you Paul, would you mind if I shared your review? Leonie.
5/5
FacebookI wanted to say how impressed I am with the service we received from Poole Townsend when selling our daughters flat. After a terrible experience with another local estate agent and the property sticking on the market for over a year, we moved to Poole Townsend who secured a very quick sale. The negotiators kept us updated every step of the way and the solicitors worked very quickly. I would definitely recommend them to anyone wishing to sell in the South Lakeland area.
5/5
GoogleSo far, in dealing with the sale of our house, Poole Townsend have been excellent. Great communicators and easy to get through on the phone. Frequent updates and always happy to answer queries as they arise. Friendly and professional service.
1/5
FacebookI don’t often review many things but Poole Townsend seemed oblivious to my situation. After being on the housing market for a number of years with Poole’s. I decided that after a whole twelve viewings (which am assured is a lot) and comments of modernisation being required. Combined with the continual insistence from Poole’s to lower our asking price I decided to redecorate. I temporarily withdrew the house from the market and saved my money and began redecorating which took me over a year to complete. On my return to the market I was informed that I would need a new evaluation of the property due to the length of time off the market. I could appreciate the need for it the house had been on the market for years and things had changed. I had noticed other properties similar to my own had stagnated. The market had slowed down in my area and I knew the implications of this and understood that Poole’s and myself would have to lower the asking price. On the day of the evaluation I was prepared to see some facts and figures and be given some examples of why the property had to have a lower asking price. However the appraiser had a different strategy this was to find the negatives in the property for example. The substandard decorating in some of the rooms, outdated rooms, Age of appliances and the list continues with the only redeeming fact being the one thing out of my control which was the size of the rooms. I found this approach to be insensitive and derogatory. Then with a pleasant smile removes ten thousand pounds from my original asking price. However what was strange was the perplexed look on the appraisers face when I defiantly defend my original asking price. At least the final comment from the appraiser was something that we could both agree on “Poole Townsend is not the estate agents for me”. This was my own experience with Poole’s everything is fine until you become a burden. Then it’s comply or be removed.
5/5
GoogleI've always use pooletownsend Estates for sale and rental properties. The staff are also professional polite and happy to help. I always tell people to use them. KEEP UP THE GOOD WORK 😀👍👍 …
5/5
GoogleAll agents are brilliant up this point. We have agreed to purchase a property, and are very happy with how everything has been handled. Highly recommended for Kendal.
5/5
GoogleReally happy with Poole Townsend, valuation appointment booked for a convenient time, friendly helpful valuer. Detailed feedback provided after each viewing. Great communication every step of the way and sale agreed in first two weeks.
5/5
GoogleReally friendly and efficient service. Emails (and daft questions) answered quickly and professionally. Did everything they could to accommodate a convenient viewing. Really impressed.
5/5
GoogleGreat service from start to finish. I’m really happy with everything. Andrew and his staff are so professional and friendly.
5/5
GoogleWe've used Poole's before. Very professional outfit. Got us a sale in a reasonably quick time and seem to be on the ball with everything.
5/5
GoogleI tried every Solicitor in Kendal to help me with a declaration form. I had to make an appointment, but PooleTownsend staff helped me out on the spot, very kind and very considerate
5/5
GoogleExcellent personal service at the Kendal branch. All our questions were answered promptly and all staff were very friendly and helpful.
4/5
GooglePainless well done all
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Poole Townsend's Kendal office has 120 reviews across three platforms: 93 on Google, 23 on Facebook (across the whole business), 4 on Trustpilot (across the whole business).
Poole Townsend Kendal is rated 4.7 out of 5 across all 120 reviews, and 4.9 out of 5 on Google from 93 reviews.
Poole Townsend Kendal, 2 Market Place, Kendal, LA9 4TN.
