Every review we hold for the Kemp Town office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookThis letting agents is by far the worst I have ever encountered since I started renting in Brighton and Hove 8 years ago. I urge you to keep away so you are not scammed by this incompetent and uncaring company.
They let us a property, pushing for us to move in immediately taking every penny of our hard earned money. Before signing the agreement, the letting agent confirmed that the flat was ready to go and the relevant work we had requested had been carried out and completed. When we got to the property (I was 5 months pregnant at the time) it was not ready for rental, it was filthy, covered in rubbish and the plumbing did not work. When we returned to the letting agents they told us that it was nothing to do with them now and we would have to contact the landlord. We were unable to live at the property for TWO WEEKS, but had to pay for the full two weeks that we were unable to live there, of course.
Sawyer and Co gave us only an email address for the landlord who lives in India and does not respond to our emails, Sawyer and Co insist that it is not their problem. A year later, Sawyer and Co notified us to leave the property within 2 months as the landlord was moving back in. We ended our tenancy a month after their notice, complying with the "one month's notice policy" and heard nothing back from the landlord. When I called the Letting agents, I was met with numerous unhelpful and fed up sounding agents saying that this landlord is always an issue and one said "I can't wait for this property to go as it's been 4 years of hell". Understandably, this did not make us feel better now knowing that they willingly let a property to us that they know has many issues and an uncontactable landlord.
We have been unable to claim back our deposit as we still do not have any working contact details for the landlord and Sawyer and Co still insist that it is not their problem, despite the Deposit Protection Scheme telling us that Sawyer and Co themselves are holding the deposit money. We are now having to undergo a formal deposit despute which is both time consuming and mind numbing.
Dealing with this with a 5 month old baby in tow is an absolute nightmare, not to mention being one and a half grand out of pocket.
WHATEVER YOU DO, DO NOT USE THESE PEOPLE!
Lexi · 27 June 2016
★★★★★ 5/5
GoogleWe were moving int the area from another county. Sawyer & Co have, so far, made the process of finding and applying for a property really seamless . We've really appreciated their professional and transparent approach and clear communication. Would 100% recommend!
Kat · 17 May 2020
Agent replied · 31 May 2023
We hope you had a pleasant experience with the move.
★★★★★ 1/5
TrustpilotRude and disrespectful
Rude and disrespectful people. They have no care for customers at all.
John · 24 April 2025
★★★★★ 5/5
GoogleVery helpful. Things were done very quick. Excellent people that have excellent customer service. I would recommend Sawyer & Co to anybody
Zuzi · 17 May 2020
★★★★★ 5/5
FacebookI am a young French girl who was looking to settle on Hove.
I was pleasantly surprised by the speed and professionalism of this agency! Despite my calamitous English, the agents were able to find exactly what I was looking for, a little piece of heaven here in Hove, and in just a week! Furthermore, they were always listening and always brought me a solution to my (many) questions ... I recommend!
Lydia · 14 August 2018
★★★★★ 5/5
GoogleI’ve been a tenant of Sawyer and Co for a few years now and have always found them very responsive and helpful, they really go the extra mile compared to other letting agents I’ve dealt with
Rosa · 17 May 2020
Agent replied · 31 May 2023
Thanks for your lovely review - we hope you are enjoying your new home
★★★★★ 5/5
FacebookEllie made the whole experience a breeze! She was polite, approachable and very friendly, an absolute asset to your company!😇
Holli · 31 March 2020
★★★★★ 5/5
FacebookEllie made the whole experience a breeze! She was polite, approachable and very friendly, an absolute asset to your company!
Holli · 31 March 2020
★★★★★ 5/5
GoogleExcellent service, I was especially impressed with the photos Katy took of my house, they came out looking really lovely and really showed the space well which is often difficult. Would definitely use again!
Michael · 14 April 2024
★★★★★ 5/5
GoogleAlways a slight level of anxiety when dealing with estate agents for the first time, but with the great help from Mia and Sawyer and Co I ended up feeling so at ease.
Joe · 14 April 2024
★★★★★ 5/5
FacebookWhy not help yourself out of hardship and low income now, contact Mr Chris Crypto today and begin trading with him just $500 and earn as much as $6,350 within 7days, He is genius in trading and has helped me improve my standard of living through trading now, Contact him now and see for yourself. Contact him on this WhatsApp or Email BelowWhatsApp:+16198164126Email:chrscrypto@gmail.com
Waraga · 13 January 2021
★★★★★ 5/5
GoogleMia Boothby in the letting team helped us with finding a property and everything ran smoothly start to finish , she was very communicative and knowledgeable thank you
Cari · 29 March 2024
★★★★★ 5/5
FacebookGreat agency and team. Emma is quick solver problem, always helps and does the best she can.
Lucie · 28 November 2017
★★★★★ 5/5
GoogleMia, who is apart of the lettings team was super helpful, would definitely recommend Sawyer and Co if you’re looking to rent in Brighton and Hove!
Holly · 29 March 2024
★★★★★ 5/5
GoogleLee and the gang at Sawyers & Co were superb. Straight talking and they really put the effort into selling our house. I wouldn't hesitate to use them again in the future.
Danny · 17 May 2016
Agent replied · 31 May 2023
Thank you very much Danny
★★★★★ 5/5
Googlesawyers is great, particularly mia in the lettings team, really helpful, friendly and communicative. would recommend if you’re looking to rent in brighton!
Tallula · 17 May 2024
★★★★★ 5/5
GoogleSawyer & Co made renting so stress free ! Special thanks to the lovely Mia for making the experience seamless and enjoyable!
Alexandra · 14 April 2024
★★★★★ 5/5
GoogleSawyer & Co are a joy to work with. Their staff are incredibly efficient and will resolve any query without any trouble. A highly professional company.
The · 17 May 2018
Agent replied · 31 May 2023
Thank you very Michaela
★★★★★ 5/5
GoogleFantastic all round! We had Katy come and photograph our house and she did such a brilliant job. Recommend !
Katie · 14 April 2024
★★★★★ 1/5
FacebookHad an email confirmation to view a property. No-one from Sawyer turned up. Eventually got hold of someone by phone who said they did not have it booked in. No apologies. Aweful treatment. Came down from London just for viewings. Wasted money.
Kevin · 9 June 2022
★★★★★ 5/5
GoogleLucy Cratchley has provided excellent buyer-side support. Always takes the initiative and very positive attitude.
Peter · 14 April 2024
★★★★★ 5/5
GoogleExemplary customer service from Jayne, she was very attentive and patient with all our enquiries.
Pippa · 14 April 2024
★★★★★ 5/5
Googlemia was so helpful throughout the process, great worker and superb communication throughout.
Mia · 17 May 2024
★★★★★ 5/5
Facebookwe are renting a flat with Sawyer and Co and we are really pleased with the support that we had, starting with the viewing, documents (really good support from Harriet)and a quick, efficient and professional help (from Katie, she helped to deal with the problems we met in the flat)good job guys
Dana · 8 September 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
