Sawyer & Co Brighton reviews in Kemp Town

★★★★★ 1/5

Google

I used Sawyer & Co try to sell a one bedroom flat after being made lots of promises about regular engagement, client focused processes and transparency via metric sharing. They were extremely keen prior to getting my business but then absolutely rubbish after that. I recieved no updates unless I chased repeatedly for them. The website viewings were only shared with me twice in 3 months despite us agreeing weekly updates on numerous occasions. When I did get site of them they were appalling and when I asked for advice on what to do I was told they would move the pictures around. This happened several times. I dropped the price... it had no impact. I saw no evidence of them actively trying to sell the property, it was very much stick it in the selling sites and see who calls us. I tried to raise the issue with the Director, Chris Sawyer, via email and on LinkedIn direct message. I never heard back from him. It was with them for 3 months and resulted in a paltry 4 viewings, this was at a time when the Brighton market was very buoyant, with some experts putting it at a 18% higher selling rate than normal. I gave them notice to take the flat off the market with them and moved to another agency. We have had 5 viewings in the first week alone. Do not use them, it seems both their staff and management are happy to sit back and let people come to them. This is not what I would expect from an agency that were hoping to take thousands of pounds from me for 'selling' the property, should someone stumble upon it and ask them if they could buy it.

Jenni · 26 July 2021

★★★★★ 5/5

Google

Esme was our letting negotiator and we couldn’t be happier - the whole process was honest, personal, friendly, and smooth. Other colleagues were also extremely pleasant and efficient. Thank you!

Flo · 31 May 2021

★★★★★ 5/5

Facebook

Simon, Bob, Kieran and Kirsten were an absolute pleasure to work with on my sale and onwards search/mortgage application. Highly recommended.

Dan · 25 October 2024

★★★★★ 5/5

Google

Huge thanks to mark and the team at sawyer and co, we are so happy to be in our new home, our purchase was not straightforward but mark guided us through the process with patience and professionalism and was always there to answer any questions or concerns we had. We couldn’t be happier and should we move again in the future we would 100% use sawyer and co to sell for us!

Jordan · 28 August 2024

★★★★★ 5/5

Google

Sawyers were fantastic handling my enquiry, the process was seamless and their lovely employee Jayne made me feel like I was in safe hands. Would highly recommend!

Buffalo887 · 17 May 2024

★★★★★ 1/5

Google

Making this as short as possible since i hate writing reviews, but I don't want others to go through the same stress my husband and I experienced. Rude from the start - waited for two weeks to view one flat, we had no problem with that but the customer service was non existent as I tried to ask some questions as to why it wasn't available. employees can't even remember to state their names when you call. Oh, and don't expect them to call you back when they say they will.

Camie · 17 May 2019

★★★★★ 5/5

Google

I'm very happy with service the Agency is offering. Couldn't find the better one! Highly recommended. Especially thank you for director Kerry-Anne and Grace for being so helpful.

Jason · 31 May 2020

★★★★★ 5/5

Google

I'm very happy with service the Agency is offering. Couldn't find the better one! Highly recommended. Especially thank you for director Kerry-Anne and Grace for being so helpful.

Miss · 17 May 2020

★★★★★ 5/5

Google

Mia in the lettings team was really helpful throughout the process. She was very kind and patient too. Would definitely recommend Sawyer & Co, Thank you Mia!

Katie · 29 March 2024

★★★★★ 5/5

Facebook

I would like to thank Emma Marcantonio for the time and commitment she made in managing our flat while we lived abroad. She responded to our emails in a timely manner and made arrangements to attend to matters is an efficient and professional way. Without Emma, and Sawyers, it would have been quite a struggle. Thank you Emma! Jolyon and Helen Hillier

Helen · 5 July 2017

★★★★★ 5/5

Google

We recently rented a property and couldnt fault this company , Especially Mia who kept up well informed and we found her very knowledgeable

Kevin · 29 March 2024

★★★★★ 5/5

Google

Had a great experience with Sawyers, in Particular Jayne who gave me and my partner excellent customer service at all times.

Courteney · 14 April 2024

★★★★★ 5/5

Google

Everyone at Sawyers was great, Jayne in particular made the process very easy and was really helpful. Couldn’t recommend her enough!

Lily · 14 April 2024

★★★★★ 5/5

Google

Would highly recommend Sawyer and Co for lettings, Mia Boothby was great to work with throughout, really informative and friendly!!

Millie · 29 March 2024

★★★★★ 5/5

Google

Lucy has been really helpful and professional during our complicated purchase process. She made the completion process much smoother.

Marietta · 29 March 2024

★★★★★ 5/5

Google

Mia Boothby was a great help throughout the entire process, really friendly and reassuring. Thanks to Sawyers!

Holly · 14 April 2024

★★★★★ 5/5

Google

Ms Boothby was extremely helpful with my recent rental. Very friendly and approachable. Highly recommend this company.

Janet · 29 March 2024

★★★★★ 5/5

Google

Would definitely recommend! Mia was friendly and helpful, made the experience as stress free as possible.

Maisie · 14 April 2024

★★★★★ 5/5

Google

Mia was amazing, I couldn’t have asked for anything more from her! So pleased!

Heidi · 17 May 2024

★★★★★ 5/5

Facebook

Emma is really efficient and helpful. We found several problems after we moved in and some of them did cause us inconvenience. Emma is so efficient that she fixed the problems and arranged the related contractors to contact us in just 2 days. I'm so pleased to have her as our property manager!

Stella · 9 September 2017

★★★★★ 5/5

Facebook

Been dealing with Emma for a few years now looking after my flat , I wish sawyer and in particular Emma managed my house in Sussex ... great response time and has dealt with some tricky tenants with ease ... well done to you and the team !! Many thanks Darren

Darren · 25 September 2017

★★★★★ 5/5

Facebook

Sawyer & Co manage our building and dealt with a water leak very proactively and very quickly. I was expecting it all to be very stressful but they managed everything which was such a relief!

Winifred · 24 April 2025

★★★★★ 1/5

Trustpilot

Our flat flooded and they didn't offer us accommodation

They left our flat to rot under the weight of damp issues and had the audacity to raise our rent. A maintenance issue caused our basement flat to flood with 4 inches of water, a dodgy pipe known to them which was situated above an electric radiator. They gave us a dehumidifier and expected us to live amongst the water. Absolutely bizarre considering the flat was uninhabitable. The staff were totally lacking empathy and in the end they discounted only a small percentage off of our rent despite the fact we could not live there and our belongings were soaked. Escaped contract by threatening legal action. AVOID!

Hannah · 22 September 2022

★★★★★ 5/5

Google

Some of the more adaptive, free thinking and modern agents I've seen around in a long time. They have great service, staff who are on the ball, would highly recommend. Well done Adam and the Sawyer & Co team!

Milton · 17 May 2023