Sarah Mains reviews

★★★★★ 5/5

Google

5 Stars Plus! An absolutely outstanding service from start to finish! Everyone I have dealt with at Sarah Mains have been exceptional; polite; prompt and professional. Special thanks to Lucy Flannigan for keeping me up to date with all the viewings; timings and information who made a very stressful time very easy!. Highly recommended! Five Stars!!

Andy · 24 July 2024

★★★★★ 5/5

Google

My family engaged Sarah Mains to sell a much loved family home. The service we received was fantastic from start to finish. We immediately felt that we were in safe and confident hands from friendly, knowledgeable and above all professional people who cared about giving the best service possible. We were kept up to date every step of the way and received invaluable advice on how to proceed - especially important for those of us who have not had property market dealings recently. Special thanks to Donna for ensuring we got over the line and sincere thanks to Manager, Susan and all her team for everything- you are brilliant!

Deb · 13 December 2022

★★★★★ 5/5

Google

Fantastic! Elliot has been so helpful from the start. Highly recommend.

S · 22 December 2025

★★★★★ 5/5

Google

We completed today and must say the service from Sarah Mains has been spot on from start to finish. Totally modern, thoroughly embracing technology which is essential but, equally important, providing a level of service that is all-too-often hard to find these days. You feel properly "owned" and valued by one of the team at each stage of the process. Special thanks to Rachael, Andrew, Kelly and Donna in this regard but, really, thanks to every one of the team for their part in making a very stressful time go particularly well.

Ernie · 14 September 2022

★★★★★ 5/5

Google

Our second excellent experience with Sarah Mains. Having used them to sell our previous property we wanted them back again and their level of service delivery was top drawer. This time our agent/valued was Rachel Cromwell and she was a joy to deal with. She set up a WhatsApp group with herself, me and my wife and kept us constantly updated throughout the selling process m. Another great video and fabulous photography helped us get considerably higher than the asking price for our property. We came back into Kelly Docherty’s care after the sale was agreed and again, as previously, Kelly was also a joy to deal with. She kept us in the picture throughout the sale transaction and is always friendly and positive. Another great experience dealing with Sarah Mains and can’t recommend them highly enough.

Steven · 15 August 2022

★★★★★ 5/5

Google

Fantastic service from start to finish. We love our welcome gift and card. A huge thank you in particular to Donna who is so supportive, calm and helpful.

Sarah · 8 August 2026

★★★★★ 5/5

Google

I would like to just start of by saying how amazing Elliot has been with helping me and my partner moving into our new home, we have been amazed by how Welcoming he is and how well the communication is! We are so so happy and cannot express the amount of appreciation we have for Elliot, thank you so much

Evie · 23 February 2024

★★★★★ 5/5

Google

I couldn't speak more highly of the support and communication of staff at Sarah Mains, particularly Kelly and Donna who worked with me through two abortive purchase offers before finally getting the sale over the finish line. It has felt like a very long journey to get this sale completed, but I am so appreciative to the team who stuck with me to get this done!

Helen · 1 October 2023

★★★★★ 5/5

Google

i would like to say a big thankyou to all the staff at Sarah mains especially Megan and Amie who worked there socks off getting my house on the market and sold within 48 hours i have no hesitation in recommending Sarah mains to anyone thinking of selling or buying a property. My house sale has now completed the team at Jesmond have been outstanding Donna who was dealing with my sale especially if I were to sell again Sarah mains is the only estate agent that I would use.PositiveResponsiveness, Quality, Professionalism, Value

Out · 22 June 2022

★★★★★ 5/5

Google

First of all I would like to thank Amy of Sarah Mains, Jesmond Offiice, on her professionalism while valuing the two properties we wanted to sell and arranging photography and brochures to a high quality. Especially a big thank you to Megan and Donna. Megan for the negotiations. arranging viewings and achieving full market value. Donna for all the follow up, liaising with our buyers, our buyers solicitors and ourselves and that has been no easy task. Throughout the whole process from the properties going on the market to completion they were a pleasure to deal with. We always got an immediate response to emails and returning calls which is novel these days. During this time they were professional, understanding, resourceful and so very helpful and always cheerful. I can’t sing their praises enough. They are a cut above any where else.PositiveResponsiveness, Quality, Professionalism, Value

Helen · 22 June 2022

★★★★★ 5/5

Google

After such a lacklustre experience with another agent, Sarah Mains restored my faith in customer service. From my initial meeting with Amy who valued my property she reassured me with her professionalism, knowledge and advice. Every step of the selling process was seamless! Max blew me away with his photography and drone skills. My property was instantly elevated to its maximum potential! Donna was excellent in keeping me up to date, advising of next steps and timescales. I have never been so at ease with what is usually a very stressful time. I was surprised by how little involvement I had in the whole process as Donna clearly had everything under control. Sarah Mains will definitely be my ‘go to’ agents in the future. Thank you so much x

Jo · 22 June 2022

★★★★★ 5/5

Google

Got to be the best estate agent in the north east by far, excellent communication, very professional, kept me informed on regular basis during the sale and purchase of my home, big shout out for Lucy, Kelly, lorna thank you and thanks to all the staff, keep up the good work, *****

Robert · 22 January 2026

★★★★★ 5/5

Google

After such a lacklustre experience with another agent, Sarah Mains restored my faith in customer service. From my initial meeting with Amy who valued my property she reassured me with her professionalism, knowledge and advice. Every step of the selling process was seamless! Max blew me away with his photography and drone skills. My property was instantly elevated to its maximum potential! Donna was excellent in keeping me up to date, advising of next steps and timescales. I have never been so at ease with what is usually a very stressful time. I was surprised by how little involvement I had in the whole process as Donna clearly had everything under control. Sarah Mains will definitely be my ‘go to’ agents in the future. Thank you so much x

Jo · 13 March 2022

★★★★★ 5/5

Google

Had an amazing experience with Donna, and we weren’t even her instructed clients! Donna was dealing with our purchase, and did more to move our completion date along than my chosen, awful estate agent. Spoke to Donna almost every other day for 8mth and she was fantastic, chasing our entire chain to get us exchanged and moved on the same day. Thank you Donna

Nicola · 12 August 2023

★★★★★ 5/5

Google

We had a great experience selling our house through Sarahmains and we are especially impressed with the professionalism of Megan Adams who has been our sales negotiator from Newcastle branch. She has been super efficient and helpful, providing us with quick responses, regular check in and professional advices. We had our offers within a day and sold our house within a week. We want to thank Megan and also our valuer Amie who has been great too! :)

X · 13 March 2022

★★★★★ 5/5

Google

From my initial phone call with Megan Adams, I knew I had made the right choice choosing to sell with Sarah Mains. Megan is so thorough, super efficient, helpful, genuinely interested in me as a person and my requirements, but most of all, very friendly and professional. Any questions I have had, have been answered immediately or if that wasn't possible, within a few hours. The standard of photos were exceptional in my opinion and gave a true representation of my home. Megan has kept in contact with me regularly and as my home is sold subject to contract, she is ensuring that the sale is going to be completed in the time frame by keeping in touch with both parties. I have recommended Sarah Mains to friends based on the exceptional service that I have received, value for money and for having the most stress and hassle free sale.

Vanessa · 8 October 2021

★★★★★ 5/5

Google

We had a great experience selling our house through Sarahmains and we are especially impressed with the professionalism of Megan Adams who has been our sales negotiator from Newcastle branch. She has been super efficient and helpful, providing us with quick responses, regular check in and professional advices. We had our offers within a day and sold our house within a week. We want to thank Megan and also our valuer Amie who has been great too! :)PositiveResponsiveness, Quality, Professionalism

X · 24 August 2021

★★★★★ 5/5

Google

Elliot has been extremely professional and attentive, such a smooth and fast process compared to other agencies I have dealt with. Thank you.

C · 1 April 2026

★★★★★ 5/5

Google

I cannot fault this agency. From my valuation with Claire Wharton and amazing photography from Amanda, then throughout the sale, they have been hugely professional but must importantly very personable and caring in their whole approach. A massive thank you to Donna Bell from the sales progression team who is a credit to this company. She has been consistently on the ball and always updating me and keeping me calm through a very emotional house move. I have never had such a hassle free and easy sale before. Will always recommend Sarah Mains for selling and buying.PositiveResponsiveness, Quality, Professionalism, Value

Patricia · 22 June 2021

★★★★★ 5/5

Google

We had a great experience selling our house through Sarahmains and we are especially impressed with the professionalism of Megan Adams who has been our sales negotiator from Newcastle branch. She has been super efficient and helpful, providing us with quick responses, regular check in and professional advices. We had our offers within a day and sold our house within a week. We want to thank Megan and also our valuer Amie who has been great too! :)

X · 25 June 2021

★★★★★ 5/5

Google

We have recently viewed a house and Lucy showed us around. She was a true professional, explained everything to us and she stayed calm and professional when my husband accidentally triggered the house alarm! Thank you so much Lucy:-)!

Anna · 23 September 2024

★★★★★ 5/5

Google

We have just bought our first house through Sarah Mains and cannot fault the service that Donna Bell (Jesmond Office) provided from start to finish. Donna was always available to take our calls or respond to emails within a matter of hours and was so helpful in sorting out any issues that were holding up the sale. We were very impressed with the service provided, thank you for making the process so smooth for us!PositiveResponsiveness, Professionalism

Claire · 24 August 2021

★★★★★ 5/5

Google

The service we are receiving from Sarah Mains Residential is second to none. We were a few weeks from completion and our buyer lost his buyer! Megan @ Sarah Mains was so pro active and positive and had appointments for viewers through the door in a matter of hours and an offer was accepted within 3 days of being back up! Megan is in touch on a regular basis and the attention we get gives us the confidence and the reassurance we chose the right Estate Agency for the job.PositiveResponsiveness, Quality, Professionalism, Value

Philippa · 24 August 2020

★★★★★ 5/5

Google

Helen Knight was brilliant from our first viewing right through to completion nothing was too much trouble she even arranged it so that our fireplace company could get access to survey for our new log burner ahead of our moving in date so we could be organised 8n time for christmas, she was a pleasure to deal with and is an asset to your company, very professional with a lovely friendly approach, would definatley recommend. Thanks Again Stephanie & Paul Stephenson

Steph · 29 July 2020