Every review we hold for the Jesmond office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBrunton are absolutely fantastic. They manage a few properties for us and have been nothing but professional to work with. The entire team is friendly, helpful and always on hand to take a call. Rachel and Isla, from the property management …
Ian · 8 December 2025
Agent replied · 19 May 2026
Thanks for the kind review and your continued support, Ian. It is very much appreciated. The team will be delighted to read your comments and it's great to hear that the team are professional and go the extra mile to ensure you're receiving … More
★★★★★ 5/5
GoogleFriendly staffs, i recommend people to rent from brunton residential.
Adam · 10 August 2026
Agent replied · 11 August 2026
Hi Adam,
Thanks for your review and recommendation - it's very much appreciated.
Liam
★★★★★ 5/5
GoogleVery supportive team, who helped us to have a stress free move from Surrey to Morpeth. Isla, Rachel and all the other staff members are amazing 👏 ❤️ 😍 …
Shamalee · 15 March 2026
Agent replied · 15 April 2026
Good Morning Shamalee,
Thanks for taking the time to leave a review. It's great to hear that everyone in the Lettings team have been able to assist you with a stress free move to … More
★★★★★ 5/5
GoogleI had a viewing with Harry this morning, he arrived early, was friendly and professional. He knew our needs and was knowledgeable about the property - I’d recommend.
Chris · 15 March 2026
Agent replied · 15 April 2026
Good Afternoon Chris,
Thanks for your kind review and feedback for Harry. It's great to here that he was friendly, professional and knowledgeable about the property you were viewing. … More
★★★★★ 5/5
GoogleI had a fantastic experience today with Jay helping me look around for a student house in Jesmond, would definitely use their services again.
Harry · 1 April 2026
Agent replied · 15 April 2026
Hi Harry,
It's great to hear that the experience with Jay has been fantastic. Thanks for leaving a review.
Liam
★★★★★ 5/5
GoogleThanks for taking my call today and I am very pleased with your help will see you tomorrow l hope you can help me with the flat thankyou so much elle. dianne Atkinson
Dianne · 17 January 2026
Agent replied · 17 May 2026
Good Afternoon Dianne,
I'm delighted that Elle was able to help you with the process. Thanks for leaving a review.
Liam
★★★★★ 1/5
GoogleAbsolutely no communication with tenants, multiple times where they have denied liability for misinformation on a property ADVERTISED ON THEIR WEBSITE! Falsely promised call backs, after ignoring us for 5 months we are now being sent …
Katie · 8 December 2025
Agent replied · 19 May 2026
Good Afternoon Katie,
We understand your concerns and are sorry to hear you’ve felt disappointed. We’d … More
★★★★★ 5/5
GoogleThe property management team were easily accessible always very pleasant. They responded quickly to the few minor issues we raised.
We were happy with the service
Sarah · 11 March 2026
Agent replied · 11 May 2026
Good Afternoon Sarah,
It's great to hear that you were happy with the service from Property Management and everything was dealt with promptly. … More
★★★★★ 5/5
GoogleHannah at Brunton Residential has been a joy to work with on the Reposit scheme. Advice and details on the scheme were clear and the support offered has been invaluable to a successful process. The reposit scheme (for a small fee) allows …
Lee · 8 October 2025
Agent replied · 28 August 2025
Hi Lee,
Thanks for your review. It's great to hear that your experience dealing with the team, in particular Hannah, was such a positive experience and it's excellent … More
★★★★★ 5/5
GoogleThe team at Brunton Residential Jesmond have been extremely helpful and very professional. As a Tenant with them, they are always on hand and have delivered a service to the highest standard. …
Paul · 8 January 2026
Agent replied · 17 May 2026
Good Morning Paul,
Thanks for taking the time to leave a review and for your recommendations, it is much appreciated. I am glad to hear that the Lettings team have offered you … More
★★★★★ 5/5
GoogleI’ve been with Burnton Residential as a tenant for over 2 years now, and my experience has been very positive throughout. …
Dharini · 8 April 2026
Agent replied · 15 April 2026
Good Afternoon Dharini,
Thanks for taking the time to leave such a comprehensive review. I'm glad your experience as a tenant in one of our managed properties has been positive and … More
★★★★★ 5/5
GoogleI switched to Brunton Residential several years ago, initially drawn by their highly competitive rates. Since then, they’ve consistently impressed me with their professionalism and reliability in managing my 3 flats. They do exactly what …
David · 8 December 2025
Agent replied · 19 May 2026
Thanks for leaving such a wonderful review, it's great to hear that Rachel and Isla continue to provide such a great service and that this has exceeded your expectations. They will be delighted the read the feedback. … More
★★★★★ 5/5
GoogleWe've used Brunton Residential to manage a couple of properties we rent out for the last 3 years and would 100% recommend their service to other landlords. Their marketing of the properties is of high standard with superb photos and tenant …
Jane · 8 October 2025
Agent replied · 22 May 2026
Thank you for your recommendation and excellent review, Jane. It's great to hear how happy you've been with the service and communication from the team. I will share your feedback with them and you know where we are if you need us!
Thanks again,
Liam
★★★★★ 1/5
GoogleWhile renting with Brunton, we had multiple repair issues with the property which were not sorted efficiently and communication was poor. When we first moved in, there was a leak from the bathroom, coming through the ceiling by the light …
El · 8 October 2025
Agent replied · 23 December 2024
Good Afternoon,
I have looked into the issues experienced and although it was a managed … More
★★★★★ 5/5
GoogleI had an excellent experience with Brunton Residential Jesmond for my first move. The entire process was seamless, and the team was incredibly quick to respond and efficient at every stage. They really helped me feel comfortable and …
Heidi · 8 October 2025
Agent replied · 23 December 2024
Good Morning Heidi,
It's brilliant to hear that you've had a great experience when dealing with a lot of the team in Jesmond! I'm so glad that your first move was made as … More
★★★★★ 5/5
GoogleChloe has answered all of our questions quickly and informatively. She has been patient throughout my endless questions. The process of renting was super quick and efficient with Chloe! Thank you so much for your help
Becki · 19 October 2025
Agent replied · 19 May 2026
Good Morning Becki,
Thanks for leaving such an excellent review regarding the service from Chloe. I will pass the message on. It's great to hear that everything went through … More
★★★★★ 5/5
GoogleI am just about to sign a tenancy through Brunton Residential Jesmond and they have been amazing throughout. Everyone I have dealt with are professional, friendly and always get back to me quickly on any query. I wouldn’t hesitate to use them again and will recommend to everyone I know.
Tom · 22 May 2025
Agent replied · 22 May 2026
Good Afternoon Tom, thanks for your kind review. It's great to hear you were happy with the service from everyone in the Jesmond branch. Good luck in your new home. … More
★★★★★ 5/5
GoogleI have received a high standard of customer service from Rebekah Tweddell. Her communication was clear, timely, and the issue resolved on time.
Mike · 11 February 2026
Agent replied · 11 May 2026
Good Afternoon Mike,
Thanks for taking the time to leave a review. It's great to hear that the service from Rebekah has been of the highest standard.
Liam
★★★★★ 5/5
GoogleChloe and Rebekah were very helpful with moving in and got us our keys promptly. Thank you 😊 …
Oli · 23 September 2024
Agent replied · 23 October 2024
Hi Oli, i'm glad everything went smoothly for you. All the best in your new property!
Thanks,
Liam
★★★★★ 5/5
GoogleBrunton residential have been fantastic to deal with. Elle has went above and beyond to help me throughout the letting process. Wouldn’t hesitate to recommend.
Jennifer · 17 January 2026
Agent replied · 17 May 2026
Thanks for your review and recommendation Jennifer. I will pass on the feedback to Elle!
Liam
★★★★★ 5/5
GoogleI have been renting a property from Brunton Residential for a few months and I am very impressed with the service that they have provided. They have been quick and efficient with any questions or problems I have had.
I am looking forward to carry on renting from them.
Lauren · 1 May 2025
Agent replied · 20 May 2025
Thanks for the review Lauren, it's great to hear you've had a positive experience and the team are looking after you! You know where we are if you need anything.
★★★★★ 5/5
GoogleHaving completed my sale today after a long winded process due to Land Registry issues and other niggles I cannot express enough how excellent the service was from Colligans. From start to finish, the level of care, attention and …
Ursula · 31 July 2025
Agent replied · 31 July 2026
Thank you for your review Ursula, I am so pleased you have now completed and thank you for instructing our company to sell your home
Jill
★★★★★ 5/5
GoogleI spoke with Elle and she showed a high level of professionalism with good active listening. Well-done 👍 Great customer service😍 …
Abosede · 17 January 2026
Agent replied · 17 May 2026
Hi Abosede,
It's wonderful to hear that the service from Elle has been great. Thank you for taking the time to leave a review with your feedback.
Liam
★★★★★ 5/5
GoogleBrunton Residential Estate agents are the best me and my sister have ever dealt with. …
Paul · 8 March 2026
Agent replied · 15 April 2026
Hi Paul,
Thanks for taking the time to leave a fantastic review and for your recommendations. I'm glad that you've been happy with the service. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
