Every review we hold for the Islington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid this agency if you value your…
Avoid this agency if you value your deposit. The end-of-tenancy process was is a nightmare. They submitted a fraudulent invoice as evidence in a TDS deposit dispute. I contacted the company named on the invoice directly and they confirmed in writing they had never attended the property and the invoice number belonged to a completely different property for a job dated 7 months ago. I reported them for fraud.
Bettina · 24 May 2026
Agent replied · 23 June 2026
Dear Bettina,
Thank you for taking the time to share your feedback. We are sorry to learn that you are dissatisfied with your experience with the Shepherd’s Bush office.
We understand that you have raised concerns regarding the tenancy deposit process and associated documentation. As these matters are currently being addressed through the office’s formal complaints procedure, we are unable to comment in detail on the specifics within a public forum at this stage.
Winkworth offices are independently owned and operated franchises, and your concerns have been referred directly to the Franchisees of the Shepherd’s Bush office for investigation and response in accordance with the company’s complaints procedure.
Kind regards,
★★★★★ 5/5
GoogleSo grateful to the team at Winkworth for finding us our new home! Rory was amazing at finding us a place that was in the location we wanted with all of our desired amenities and in our budget! And Suzanna was absolutely amazing at helping us secure the property going above and beyond to ensure we met the requirements of the lease, would strongly recommend anyone looking for a new place to use these two!
Jack · 12 November 2024
Agent replied · 10 December 2024
Thank you Jack for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with Rory and Suzanna.
★★★★★ 2/5
TrustpilotQuestionable service
Rented via Winkworth for 2 years from their Fulham branch. Overall I’d recommend to avoid that particular branch (if you have any choice of course). I found their service to be poor,
rude and whenever a fix was needed, it was usually ‘questionable’ labour doing it as cheaply as possible (often resulting in the issue needing to be fixed multiple times). I would say said service was fairly prompt and timely even though they refused to have any phone calls. Lastly, which came as no surprise, they tried to add a whole load of nonsense charges onto the deposit. Luckily for me I kept every receipt and what started off at a ca. £500 charge resulted in £3 being awarded to them via TDS adjudication. Don’t spend it all at once!
William · 11 October 2026
★★★★★ 1/5
TrustpilotA masterclass in poor comms
If you enjoy chasing your management team, repeating yourself, and talking to an AI in the guise of a team member- you're in luck- Winkworth is the estate agent for you!
What should have been a straightforward bog-standard rental turned into an ongoing saga of piss poor communication, missed details and an impressive ability to make every issue somehow become my problem to chase up on for updates. Which begs the question, is their inbox a black hole or they just don't care?
I’ve dealt with estate agents before. I'd say I'm pretty familiar with the usual level of nonsense. But I must congratulate Winkworth who have managed to take it to another level.
Would I use them again? Absolutely not.
Would I recommend them? Also absolutely not.
Coni · 6 October 2026
★★★★★ 5/5
TrustpilotFabian is great!
Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you
R · 7 May 2026
Agent replied · 27 May 2026
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future.
★★★★★ 5/5
GoogleWe just bought a flat through Winkworth and from day 1 through to the purchase these guys were fantastic. The purchase was not a straight-forward one but all the way through it they remained professional and courteous, swiftly responding to all queries. I really cannot fault any part of their service and would definitely recommend them.
Mike · 11 August 2026
Agent replied · 11 October 2026
We're delighted to hear that you were so happy with our service as that's exactly what we aim for! Thank you for your review, 5 stars and recommendation. We wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotHighly recommend Aaron and the Winkworth team
I'm so glad I trusted Aaron and the Winkworth team to find a tenant for my home. Aaron knows the Queen's Park and Kensal Rise area inside out, and is extremely knowledgeable about tenancy regulations and contracts. He was responsive and proactive throughout, and often picked up the phone rather than relying on text, which made a stressful process feel calm and manageable.
The wider team, Michael, Stanislava, Ayallah and Fabian, have been equally professional and quick to respond. A breath of fresh air compared with other estate agencies I've used. Highly recommended!
Mrs · 30 September 2026
★★★★★ 5/5
GoogleTarin Islam has been amazing throughout the whole lettings process. Thank you very much! 🏠 …
Joe · 11 June 2026
Agent replied · 11 October 2026
Thank you for your kind review and 5*'s. It's great to hear that Tarin has been so helpful throughout the rental process.
★★★★★ 4/5
GoogleThe management of my flat was recently taken over by Sky Bland. She inherited some issues caused by lack of follow up by her predecessor and has handled all with professionalism. She is quick to respond and follow up on issues in a polite and careful manner. I trust she is looking out for both mine and the tenants' best interests in the management of the flat.
Sarah · 11 May 2026
Agent replied · 11 October 2026
Thank you for your kind review of Sky - it's great to hear that she has been able to help so effectively and is always here whenever you need her.
★★★★★ 5/5
GoogleI had a really lovely experience with buying my first property through Winkworth Islington. Dan and Zac were amazing! I had a bit of bad luck with one property falling through just before exchange of contracts, but Dan and Zac jumped into action straight away and found me an even better property within my price range, guided me through the process as a first time buyer, followed up on solicitors for both sides and made sure everyone was always in the loop. We managed to get the new property exchanged and completed in 4 months from start to finish! They were both super cheerful, empathetic, and generally just a pleasure to chat to. I highly recommend Winkworth to any other first time buyers.
Bethany · 24 June 2024
Agent replied · 22 October 2024
It's great to hear you were so pleased Bethany, as Dan and Zac are always keen to help our buyers have the very best experience during what can otherwise sometimes be a stressful process. Thank you for taking time to post your five star review here :)
★★★★★ 5/5
GoogleRory Collins was extremely professional and helpful! He was very proactive in searching and sharing property that suited our needs, was always available for viewings and very easy to communicate with.
We are very happy with the service Rory provided. It really made us feel supported in our house search. We really appreciated that commitment. Out of the agents that we came across in our house search, he was definitely the best!
Inês · 19 October 2024
Agent replied · 22 October 2024
It's great to hear that Rory was able to be so helpful during your property search, Inês . Thank you for taking the time to write such a kind review.
★★★★★ 5/5
TrustpilotAmir Shafi is a star
Amir Shafi is a star! He is very quick in response and diligent. He is very good at finding out the needs of his clients and providing appropriate solutions. He is really reliable.
Masahiko · 23 December 2025
Agent replied · 23 January 2026
We're happy to see that you had a 5-Star experience at Winkworth Hendon. Thanks for sharing your feedback.
★★★★★ 5/5
GoogleFreya at Winkworth is by far the best letting agent I've worked with. She partnered with us to truly understand what's important to use for a new letting. She worked tirelessly to find the best properties for us, was flexible around our work schedules to accomodate viewings, and really drove urgency with the landlord to match our move in dates.
Freya made the process of finding a new letting extremely easy and seamless, which means a lot as finding a new place to live can be extremely stressful!
I'd love to work with Freya again - I highly recommend her, and I'll be giving her a call again the next time I need to find a new place to live!!
Josh · 24 July 2025
★★★★★ 5/5
GoogleRory was fantastic helping us move in and find our place
Ivy · 11 June 2026
Agent replied · 11 October 2026
That's great to hear - we hope you'll be very happy in your new home. Thank you for your kind review and 5*'s.
★★★★★ 5/5
GoogleRory Collins helped showing me around and arranging my short-term let of a beautiful one bedroom flat which was exactly what I was looking for.
He was very friendly, informative, professional. I particularly appreciated how quick he was to respond to all queries. This meant we were able to get the tenancy signed within three working days and I moved in in under a week. Super quick turnaround!
I look forward to working with Rory again on my next tenancy.
Brume · 2 December 2025
Agent replied · 23 December 2025
Thank you so much for your wonderful review! We’re delighted Rory could help you find the perfect flat and make the process so smooth and fast. He always aims to make things as straightforward as possible, and it’s fantastic to hear it made such a difference. We look forward to working with you again on your next tenancy!
★★★★★ 5/5
TrustpilotVery positive experience
Very positive experience - John and Guy were both very helpful throughout the process. They were regularly checking in with me and the seller if things are on track and were answering my questions. I was part of the chain, the sale process involved multiple parties and they brought it to a successful end despite few challenges on the way. I highly recommend.
Anna · 2 December 2024
Agent replied · 25 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleConnor and the team quickly found new tenants-a pleasure to work with and great service. Highly recommend.
Kate · 11 March 2026
Agent replied · 11 October 2026
It's been very much our pleasure to be able to help! Thank you for your kind review and recommendation.
★★★★★ 5/5
GoogleSky Bland is v.g. Efficient, friendly, precise. Always grateful for communicating and resolving issues. Thank you. MW
Mary · 11 March 2026
Agent replied · 11 October 2026
Thank you for taking the time to post your kind review of Sky in our property management team. She works hard to ensure she is offering the very best support and so it's great to hear she has been so successful here. It is always her pleasure to be able to help.
★★★★★ 5/5
GoogleAmazing team! From the very first chat with Connor, to then dealing with Rory, Stephanie, Jack and Shania, all very professional, very easy to engage with and great. They rented my property in only a couple of days!
Federico · 20 September 2026
Agent replied · 11 October 2026
Thank you for choosing the Winkworth team and for such a kind review Federico. It has been our pleasure to help - we're always here whenever you need us.
★★★★★ 5/5
GoogleRenting our flat from Winkworth has been a truly pleasant experience - the agents were very communicative, understanding and helpful throughout the viewing and signing process as well as during the 2 years of tenancy. They helped us communicate and negotiate with the landlords when we had questions and special requests. Special shout out to Connor Hogarth and Karolina Dolega for all their support!
Ірина · 1 October 2024
Agent replied · 22 October 2024
Thank you for such a kind review. It has been very much Connor and Karolina's pleasure to have been able to help and we hope you will be really happy in your new rental.
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
I had an amazing experience working with Rory. He genuinely went above and beyond to get our deal over the line, and I couldn’t be happier with the outcome. His communication, professionalism, and willingness to push things forward made the whole process smooth and stress free.
I’m really grateful for all his help and I’m looking forward to building a long lasting relationship with Rory and the rest of the Winkworth team. Highly recommend!
Reice · 9 December 2025
Agent replied · 23 December 2025
Thank you for your kind feedback and recommendation. We're so pleased that Rory was able to make such a positive difference through the letting process and we look forward to helping you going forward.
★★★★★ 5/5
TrustpilotA great team to deal with
Guy, Charlie and the team were excellent throughout the whole process. Quick to respond, helpful with questions, and a pleasure to deal with.
Mr · 7 September 2026
★★★★★ 1/5
TrustpilotMade me pay for postage
They sent me a letter in the mail asking to sell my property but didn’t pay the full postage. I had to pay £2 so this unknown letter could be delivered just to find out they’re trying to sell to me. When I do sell my property I won’t be going here if they aren’t competent enough to add correct postage to a letter
Lauren · 4 March 2026
Agent replied · 27 May 2026
At Winkworth we are always disappointed to receive a review such as yours, and we’re sorry to hear about your experience, Lauren. As all Winkworth offices are independently owned and operated, if you’re able to update your review with the details of the specific office you dealt with, we would be happy to look into your concerns further. Thank you in advance.
★★★★★ 5/5
GoogleEfficient, competitive and professional service.
Following a number of reviews by several high street agents, I choose Winkworth (Connor).
1. Came prepared for initial meeting with evidence and knowledge.
2. Further to instruction, completed photos, drawings and advertised within 24hrs
3. Sourced suitable tenants within 2days.
I would definitely recommend Winkworth.
Brendan · 11 June 2026
Agent replied · 11 October 2026
It's been our pleasure to help let your beautiful property. Thank you for taking time to share your experience with us and for your recommendation.
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