Winkworth Islington reviews

★★★★★ 1/5

Trustpilot

A masterclass in poor comms

If you enjoy chasing your management team, repeating yourself, and talking to an AI in the guise of a team member- you're in luck- Winkworth is the estate agent for you! What should have been a straightforward bog-standard rental turned into an ongoing saga of piss poor communication, missed details and an impressive ability to make every issue somehow become my problem to chase up on for updates. Which begs the question, is their inbox a black hole or they just don't care? I’ve dealt with estate agents before. I'd say I'm pretty familiar with the usual level of nonsense. But I must congratulate Winkworth who have managed to take it to another level. Would I use them again? Absolutely not. Would I recommend them? Also absolutely not.

Coni · 6 October 2026

★★★★★ 5/5

Trustpilot

Fabian is great!

Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you

R · 7 May 2026

★★★★★ 5/5

Trustpilot

Highly recommend Aaron and the Winkworth team

I'm so glad I trusted Aaron and the Winkworth team to find a tenant for my home. Aaron knows the Queen's Park and Kensal Rise area inside out, and is extremely knowledgeable about tenancy regulations and contracts. He was responsive and proactive throughout, and often picked up the phone rather than relying on text, which made a stressful process feel calm and manageable. The wider team, Michael, Stanislava, Ayallah and Fabian, have been equally professional and quick to respond. A breath of fresh air compared with other estate agencies I've used. Highly recommended!

Mrs · 30 September 2026

★★★★★ 5/5

Google

I had a really lovely experience with buying my first property through Winkworth Islington. Dan and Zac were amazing! I had a bit of bad luck with one property falling through just before exchange of contracts, but Dan and Zac jumped into action straight away and found me an even better property within my price range, guided me through the process as a first time buyer, followed up on solicitors for both sides and made sure everyone was always in the loop. We managed to get the new property exchanged and completed in 4 months from start to finish! They were both super cheerful, empathetic, and generally just a pleasure to chat to. I highly recommend Winkworth to any other first time buyers.

Bethany · 24 June 2024

★★★★★ 5/5

Google

Rory Collins was extremely professional and helpful! He was very proactive in searching and sharing property that suited our needs, was always available for viewings and very easy to communicate with. We are very happy with the service Rory provided. It really made us feel supported in our house search. We really appreciated that commitment. Out of the agents that we came across in our house search, he was definitely the best!

Inês · 19 October 2024

★★★★★ 5/5

Trustpilot

Amir Shafi is a star

Amir Shafi is a star! He is very quick in response and diligent. He is very good at finding out the needs of his clients and providing appropriate solutions. He is really reliable.

Masahiko · 23 December 2025

★★★★★ 5/5

Google

Freya at Winkworth is by far the best letting agent I've worked with. She partnered with us to truly understand what's important to use for a new letting. She worked tirelessly to find the best properties for us, was flexible around our work schedules to accomodate viewings, and really drove urgency with the landlord to match our move in dates. Freya made the process of finding a new letting extremely easy and seamless, which means a lot as finding a new place to live can be extremely stressful! I'd love to work with Freya again - I highly recommend her, and I'll be giving her a call again the next time I need to find a new place to live!!

Josh · 24 July 2025

★★★★★ 5/5

Google

Rory Collins helped showing me around and arranging my short-term let of a beautiful one bedroom flat which was exactly what I was looking for. He was very friendly, informative, professional. I particularly appreciated how quick he was to respond to all queries. This meant we were able to get the tenancy signed within three working days and I moved in in under a week. Super quick turnaround! I look forward to working with Rory again on my next tenancy.

Brume · 2 December 2025

★★★★★ 5/5

Trustpilot

Very positive experience

Very positive experience - John and Guy were both very helpful throughout the process. They were regularly checking in with me and the seller if things are on track and were answering my questions. I was part of the chain, the sale process involved multiple parties and they brought it to a successful end despite few challenges on the way. I highly recommend.

Anna · 2 December 2024

★★★★★ 5/5

Google

Renting our flat from Winkworth has been a truly pleasant experience - the agents were very communicative, understanding and helpful throughout the viewing and signing process as well as during the 2 years of tenancy. They helped us communicate and negotiate with the landlords when we had questions and special requests. Special shout out to Connor Hogarth and Karolina Dolega for all their support!

Ірина · 1 October 2024

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I had an amazing experience working with Rory. He genuinely went above and beyond to get our deal over the line, and I couldn’t be happier with the outcome. His communication, professionalism, and willingness to push things forward made the whole process smooth and stress free. I’m really grateful for all his help and I’m looking forward to building a long lasting relationship with Rory and the rest of the Winkworth team. Highly recommend!

Reice · 9 December 2025

★★★★★ 5/5

Trustpilot

A great team to deal with

Guy, Charlie and the team were excellent throughout the whole process. Quick to respond, helpful with questions, and a pleasure to deal with.

Mr · 7 September 2026

★★★★★ 1/5

Trustpilot

Made me pay for postage

They sent me a letter in the mail asking to sell my property but didn’t pay the full postage. I had to pay £2 so this unknown letter could be delivered just to find out they’re trying to sell to me. When I do sell my property I won’t be going here if they aren’t competent enough to add correct postage to a letter

Lauren · 4 March 2026

★★★★★ 5/5

Google

After having being let down abysmally by another local agent, we were very pleased to have changed to Winkworth whose sales progression service was particularly outstanding. We were in the middle of a mini chain and Dan Maher, our sales progression manager, did the delicate job of keeping all parties on both sides of the chain happy whenever progress slowed (which it repeatedly did). I know that many people have stressful house buying/selling experiences. I was very glad to have Dan Maher on our team. Thank you Dan and Winkworth! We are very happy now in our new home.

Jo · 23 October 2023

★★★★★ 5/5

Google

I had a wonderful experience working with Connor Hogarth and Suzanna Poullis at Winkworth Islington. The attention to detail and professional aptitude made for a seamless process in securing a new flat during what has been a rather tumultuous time in the market. I am so grateful to Connor for consistently following up with me and listening to my needs, he has found me the perfect new home after months of searching. Suzanna has been exceptional in facilitating the closure of the contract. Cannot thank both enough for all their time, help and kindness! Many thanks to the whole team!

Christina · 23 October 2023

★★★★★ 3/5

Google

My offer was accepted, I'd paid my holding deposit and was about to pay the rest of the moving in monies (over £10k) when I was told that my offer had not actually been accepted, and that the landlord wanted to negotiate further. As it turned out, the new terms set out by the landlord were favourable, so all was well in the end, but at a fundamental level you can't have somebody sign on the dotted line, take their money and tell them they have a home only to renege them. There was only a short amount of time between offer acceptance/negotiation and move-in, so what I think happened is Winkworth preempted the landlord. At the very least this is seriously unprofessional. The added time it took to negotiate further (only one extra day) meant that I had to move myself with bags and boxes into an airbnb for the night instead of into the flat. Winkworth did push back the move in date back by one day so that I wasn't paying rent on an empty flat, but didn't cover the cost of the airbnb. The team are proactive and friendly - no complaints at all there. This is about process and not messing people around. Hopefully something can be learnt.

Joe · 23 October 2023

★★★★★ 1/5

Trustpilot

Very rude agent

Very rude agent, i think their name is Maggie. Was very unhelpful and rude. My mother confirmed the viewing and provided her phone number but the agent failed to even call. Called later and belittled my mother while being snarky.

Diana · 22 August 2026

★★★★★ 5/5

Trustpilot

Deborah did a great job with the…

Deborah did a great job with the photography for our property. She was professional, efficient and very easy to work with on the day, which made the whole process straightforward. The photos came out really well and captured the house beautifully, helping it present strongly when it went live online. We really appreciated the care taken and would happily recommend Winkworth’s photography service.

Jon · 6 March 2026

★★★★★ 5/5

Trustpilot

Lauren Douglas (Winkworth Shorditch)…

Lauren Douglas (Winkworth Shorditch) has helped me find tenants twice. On both occasions, she's found me multiple high-quality tenants very quickly. On both occasions, I've been delighted with the support she's provided. Her local knowledge and understanding of the ever-changing regulations governing the market are unequalled. I'll certainly be using Lauren Douglas again.

SM · 23 May 2026

★★★★★ 1/5

Google

Rented a property for via Winkworths in a 12 month contract. Landlord tried to kick us out earlier which Winkworths were pushing for, so we had to seek legal advise to have them stick to our contract terms. Upon moving out, they then tried to charge us £400+ for a professional clean, after we had already paid for a professional clean & provided receipts. We were then threatened that if we didn’t accept a deposit reduction via email, they would submit a higher £ number via the DPS if we wanted to dispute - so that we’d be potentially losing a lot more. Plus, they let the new tenants/landlord move back in to the property during our tenancy contract term on our last day renting the flat when we were still paying for it - which was quite a surprise to come home to. Overall a bit of a nightmare and very unfair towards tenants.

Katie · 9 April 2025

★★★★★ 5/5

Trustpilot

Excellent Agents

I have worked with many estate agents on buying and selling properties. I also used to work in the commercial property sector. In selling this property I have been very impressed by the advice and service given by Winkworths but notably by Lewis. We have been informed and regularly updated (without chasing or prompting). Lewis has been proactive throughout to ensure that our sale was made quickly and efficiently. I highly recommend Lewis and Winkworth.

Colin · 26 January 2024

★★★★★ 5/5

Trustpilot

If you want the best agent, try Nicole!

I wish to extend my utmost appreciation for the outstanding service provided by Nicole during my home purchase. Throughout this intricate process, Nicole has been an invaluable source of expert guidance and support. Whether you are buying, selling or renting a home, her professionalism, unwavering dedication, and commitment to delivering exceptional service are commendable. Nicole's ability to establish a personal connection and genuinely understand clients' needs is truly remarkable. She is a genuine asset to your agency, exemplifying the qualities of a top-tier agent. I would wholeheartedly recommend her. Once again Nicole, thank you!

Sophia · 2 October 2023

★★★★★ 1/5

Trustpilot

I am extremely disappointed with the…

I am extremely disappointed with the service provided by this agency. It has now been over a month since I moved out of the property, and I have still received no clear response regarding the return of my deposit. Despite repeated attempts to obtain an update, communication has been poor and unhelpful. The most concerning aspect is that the agency’s advice has simply been to hire a solicitor in the hope that this might put pressure on the landlord. Rather than actively assisting in resolving the issue, they appear to have shifted the responsibility and cost onto the tenant. A letting agency should act professionally, communicate effectively, and help facilitate a fair and timely resolution of deposit matters. Unfortunately, this has not been my experience. I would advise prospective tenants to think carefully before using this agency.

Consumer · 23 June 2026

★★★★★ 5/5

Trustpilot

Aaron was an amazing help

Aaron was an amazing help. As soon as I spoke with him regarding re renting my flat he put me on the right 'track' in regards to everything I needed to do or not to do. The previous tenants left the flat in a real mess and Aaron recommended certain businesses that dealt with many of my concerns ie getting rid of rubbish, where to get an EPC from etc. As soon as the flat was ready to go on the market Aaron was able to muster up fifteen applicants whilst weedling out a few that weren't quite right for my flat. He got me an immediate offer which was a little more than expected which was great. Overall I had a great experience with Winkworth, would definitely use them again and recommend them to anyone that would like to rent out their property.

Juliet · 13 August 2023