Every review we hold for the Islington office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThis focused on Winkworth Management, but we did use the Islington Office to arrange the letting. .. We moved out of our flat - a drafty run down place that was once nice I am sure. We moved out weeks before the tenancy ended, we cleaned the place to spotless perfection.
AFTER we moved out, and after our tenancy ended, Winkworth arranged for painters to come and do some much needed painting. The painters left a mess and Winkworth wanted us to pay for it - this was after our tenancy ended! So the time line is - we cleaned and left, our tenancy ended, the painters arrived and made a mess, the inspection took place (and a mess was evident), Winkworth held us hostage for a new cleaning fee. The person I was dealing with could not comprehend the timeline. She was pleasant, but I could not get her to understand the mess was made after our responsibility ended. We were not even tenants when the mess was made! So here's my advice, 1) don't let a Winkworth managed property. 2) if you have to, take pictures of EVERTHING that is wrong or could be interpreted as damaged. Last thing, hire a cleaner and get a receipt when you move out. Even if the cleaner does a poor job you can prove it was cleaned. Don't bother cleaning it yourself. Hire a cheap cleaner. If I could give Winkworth zero stars I would. Your life will be difficult under Winkworth. Keep your expectations as low as possible.NegativeProfessionalism
John · 23 October 2021
Agent replied · 22 October 2024
Dear John
Firstly, please do not shoot the messenger, we merely act as a go between Landlord and Tenant when it comes to deposit returns and if you do not agree with your landlord’s proposals then as you know there is a very robust arbitration system for you to use. Whilst I would entirely agree, the check out should have been done before the painters arrived for the sake of absolute clarity, there are clearly a number of tenant liabilities regardless of this. Firstly the inventory confirms that the property was fully professionally cleaned upon the start of the tenancy with no omissions noted. On your departure there were a number of clear tenant liabilities; broken lightbulbs, bathroom mould, heavy limescale, stained curtains all of which were clear indicators the property was not professionally cleaned or even cleaned to a professional standard and so rightly further cleaning would have been required before new tenants moved in. As part of the process there was some liaising between yourself and your landlord and you agreed to settle upon a deduction of £135. I think it is therefore very unfair to leave us a negative review having retracted your previously very positive review.
★★★★★ 5/5
TrustpilotSuper Service at Winkworth Long Melford
A huge thank you to Mark Wilkins at Winkworth Long Melford. He epitomises the term "Gentleman". He was always available and nothing was too much trouble. Our house sold very quickly and Mark then worked with us to progress to completion day. I would certainly recommend Winkworth but also believe that Mark's care and attention was the key to our successful sale. Thank you Mark.
Mark · 28 July 2021
★★★★★ 5/5
GoogleLouisa was amazing throughout the whole process, really made extra effort to make sure everything went smoothly and was very communicative and helpful throughout
Camilla · 23 October 2022
Agent replied · 22 October 2024
Thanks for taking the time to review us here and for your five stars. We're so pleased Louisa was able to help so successfully.
★★★★★ 5/5
GoogleWe have used Winkworth for many years, the professional team provide a great five star service to us as Landlords and to our tenants. The advice and support Connor Hogarth has provided results in us getting the best rent achievable and most suitable tenants. The team are knowledgeable, up to date with all the changes in legislation, friendly and approachable so we are confident throughout each step of the process.
Michele · 3 December 2024
★★★★★ 5/5
GoogleI had a very positive experience working with Annabel, Katherine and the rest of the sales team who had a great appreciation for the property. I felt well supported throughout the process and received regular updates and assurances. I would definitely recommend, very calm, professional and efficient.
Vivienne · 24 June 2024
Agent replied · 22 October 2024
It's fantastic to hear you would recommend us Vivienne. Thank you for your kind review and 5 stars!
★★★★★ 5/5
GoogleI found Winkworths to be very helpful and responsive. Dan was very good at moving things along and I would highly recommend them to anyone looking to sell in Islington!PositiveResponsiveness, Professionalism
Charny · 23 October 2021
Agent replied · 22 October 2024
We're really pleased to read your positive review regarding the service from Dan here at Winkworth. We highly value feedback, so thank you for taking the time to post this and for your 5 ⭐️'s.
★★★★★ 5/5
TrustpilotProfessional from start to finish
Professional from start to finish. Shilpa was understanding of our needs and patient with my elderly parents, and caring of our home of 43 years. Shilpa kept us up to date at all times and we never felt pressured or pressurised. Nishi did most of the viewings and again courteous, punctual and understanding. Would definitely recommend and use again. Huge thank you from us all.
Anne · 14 May 2021
★★★★★ 5/5
GoogleRory Collins at Winkworth was incredibly professional and responsive, helping my partner and I find a suitable letting and guiding us seamlessly through the entire process. We couldn’t recommend him and the team at Winkworth highly enough!
Gus · 6 December 2024
Agent replied · 23 December 2024
Thank you for your kind review and recommendation of the team Gus. We're always here to help make the process as seamless as possible, so are delighted to hear we were successful in achieving this.
★★★★★ 5/5
TrustpilotHappy with our experience
My partner and I are first time buyers, and we’re just about to complete on our first flat. Patrick, Alex and Nicola have overseen the whole process and we’re really happy with the way our purchase has been dealt with. We weren’t really expecting to feel grateful to our seller’s estate agents, but they have helped us navigate all the twists and turns fairly and transparently. They were also very helpful when our solicitors were being less than efficient (!) - an email to the Winkworth team was often a quick and easy way to sort out any issues. We wouldn’t hesitate to use them again (not that you have a choice as a buyer, though - if only…!).
Ed · 19 July 2021
Agent replied · 25 October 2024
Hello Ed. Thank you for sharing your positive experience regarding your purchase of your first property with Winkworth. We would love to know which of the Winkworth offices you dealt with so that we can congratulate them personally on their customer service and professionalism. Thank you again for taking the time to provide this review and wishing you all the best in your (first) new home!
★★★★★ 1/5
TrustpilotFor four weeks the branch staff thinks…
For four weeks the branch staff thinks it's ok to have mice and all the associated issues running round the flat and still no date for when the people will be coming to sort out the issue, very poor. Am sure they wouldn't want this in their own homes but it's ok for people that pay their salaries
Paul · 4 October 2023
Agent replied · 25 October 2024
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 5/5
GoogleEmily is very professional and reliable. Always a very pleasant demeanour
about her. Love working with her. Michael SinghPositiveResponsiveness, Quality, Professionalism
Singh · 23 October 2022
Agent replied · 22 October 2024
Thanks Michael, Emily is delighted to hear that as she always tries her utmost to give the best possible advice and service.
★★★★★ 5/5
GoogleBig thanks to the team at Winkworth Islington for their incredible support with our property sale. Their communication was excellent, and they were impressively efficient, ensuring the whole process went smoothly. We couldn't recommend them highly enough!
Supachok · 5 November 2024
Agent replied · 10 December 2024
Thank you for your very kind review and for choosing Winkworth. We are delighted to hear that the whole team impressed.
★★★★★ 1/5
TrustpilotGuildford Estate agent winkworth
Guildford Estate agent winkworth. Got shown a property today with my partner and 8 month old baby today. I'm offended you would even think that a filthy student property would be suitable for mt family anyway! Was absolutely disguted that you can show property's in these conditions like that and think its acceptable (and in a pandemic you should be sanitising everything down!) When tenants leave if you think showing a dirty property with dirt and filth is acceptable it is not! Trying to sell a property to me in such disgusting conditions and thinking its okay to show people shows what type of estate agents you would have been if we were to have gone with you. Asked to be taken off the books would not recommend thank god we curved this! Will be telling everyone to avoid this estate agent. Your reviews don't look great anyway even though you deleted my Google one!
Theo · 30 January 2021
Agent replied · 25 October 2024
Good morning Theo. Thank you for taking the time to provide a review on this agency. I have to make you aware that Guidlford Estate Agent is not part of the Winkworth network and therefore I am unable to assist you with your complaint. Please do speak directly with this business if you wish to take your concerns further.
★★★★★ 5/5
GoogleSuperb service. I am very thankful to Winkworth for helping me to sell my flat in Islington - they made a daunting experience easy and enjoyable. Special thanks for the tireless energy and enthusiasm of Zac. 5 stars.
Andrew · 18 October 2024
Agent replied · 22 October 2024
Thank you firstly for choosing Winkworth to sell your property Andrew and for your kind 5* review. It was very much our pleasure to have been able to help throughout the process and we wish you all the best for the future.
★★★★★ 1/5
TrustpilotI'm waiting to hear back from Winkworth…
I'm waiting to hear back from Winkworth Kensal Rise lettings about why I'm being contacted by the utility provider to pay bills on an account I assumed was closed on my moving out. As a landlord, I pay Winkworths the 'Fully Managed Fee', a level of service for which they state they will inform the utility providers of the new tenants details. My credit rating is at risk as I have ignored emails from the utility provider on the basis that I have paid all bills before the tenant moved in. What is the point in 'informing the utility providers of your new tenants details' if the account isn't closed? I await a response. Very disappointed at what is either negligence or very misleading terms of service (if 'informing' providers achieves nothing of value to me as a client.)
Jonny · 14 January 2021
Agent replied · 25 October 2024
Morning Jonny. I believe that Aaron from Winkworth Kensal Rise has been in touch with you personally regarding the problems you are having with your utility providers. Unfortunately, due to GDPR, quite often providers will not take instructions from a third party or speak with the agent as a representative of the Landlord. Aaron has again attempted to liaise with the utility provider on your behalf however they have confirmed they are unable to do this as you have not given permission. This is extremely frustrating for you as a Landlord and Winkworth as your agents, however our hands are tied on this occasion.
★★★★★ 5/5
TrustpilotThanks to Finlay Cook for taking my…
Thanks to Finlay Cook for taking my sale to completion. However, it was a team effort by everyone in the Kensal Rise office. Everyone was very pro-active in marketing my property and keeping me updated on viewings and feedback. Once the sale was agreed, Finlay made sure everything went through and addressed any questions from both me and the buyer. Thank you
Gillian · 18 June 2021
★★★★★ 5/5
TrustpilotSold property through Winkworth
Sold our Property through Winkworth and must say Jack was unbelievable in how he handled the sale.He could not have done enough and I would 100% recommend dealing with him .
Jonathan · 9 May 2024
★★★★★ 1/5
TrustpilotLast-Minute Viewing Cancellation
We traveled almost 2 hours for a booked house viewing, only to have it canceled last minute. This lack of coordination raises doubts about the agency's reliability. Agents should excel at arranging viewings, and this experience fell short of expectations. Hope for improved communication and better service in the future.
İsmail · 7 March 2024
Agent replied · 25 October 2024
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 5/5
GoogleFantastic service from Dan. He helped us get a quick sale on our flat at a great price. He kept in touch with us all the way through & went out of his way to help us with any questions or concerns we had.
I would highly recommend Winkworth's to anyone thinking of selling their property.
Michelle · 23 October 2023
Agent replied · 22 October 2024
Thank you for your kind review and recommendation, Michelle and of course for choosing Winkworth to sell your home. It was very much our pleasure to have been able to help and please do let us know if we can be of any assistance in the future.
★★★★★ 5/5
GoogleConnor was very helpful! We found an apartment we love and it was in perfect condition when we moved in
Maria-Edmée · 23 October 2022
Agent replied · 22 October 2024
Thank you for taking time to post a review. Connor was delighted to have been able to help.
★★★★★ 1/5
TrustpilotTypical response from a company when…
Typical response from a company when you have received poor service. Why would I want to contact their office after receiving a call from 'George' who basically tried to lie his way out of the situation. Exactly how do they think they can resolve the situation - the property has now been sold! I also need to mention that in the phone call received after my original post he stated ' I had to inform the vendor that you are in a chain of 9' - this is why the vendor decided to go with someone else - this is a blatant lie as I checked with our agent who provided me of details of our chain which consist of 5!! So not only did he lie to the vendor but also by not allowing the final bids by 10am next day (his idea!!) he deprived the vendor of the 5k offer we were going to make over the maximum stated price because the place was worth it - thats just us what about the other bidders - who knows what they could have offered given the level of interest in this property (which in itself questions their ability to accurately price the property) - given that they had had 10 viewings in two days and the vendors asked that no more viewing be permitted as they wanted to make a decision. My own estate agent was appalled at the service we had received as he considered it completely unprofessional - but then this is a franchise operation - no different than dealing with Mc Donalds!! I'm done with this now!
Keith · 21 November 2020
Agent replied · 25 October 2024
Hi Mr Thomas, we understand the office that this matter relates to are in touch with you regarding the points you have raised . If you need to talk further, please do contact us; clientrelations@winkworth.co.uk
★★★★★ 1/5
TrustpilotAppalling unprofessional service from…
Appalling unprofessional service from Poringland branch. Saw a property that was priced with a guide price. Liked the property so offered full asking price only to be told that there were another 4 viewings that day and that an offer had been made but all offers were to be put to the buyer by 10am following day when a decision would be made. Agent insisted he would call to get our final offer at 9.45 and that reading between the lines they were basically playing all buyers to see if they could up the price!. Gave us personal email to contact him if we had any queries regarding the property that we wanted answered before 10am final bid cut off - sent email - NOT EVEN BEEN READ! - N0 CALL!! at 9.45 waited until 11am asked for agent only to be told he was not even in the office!! 10 minutes later get a call from the office (not the agent we had dealt with but someone else) only to be told that the house had gone to another buyer - didn't seem to understand why we were so angry at not being told anything or even receiving the call for final offer. Doubt if we would even have received a call or got any information if we hadn't had chased them. Absolutely appalling unprofessional service by amatures - wouldn't touch them with a barge pole.
Keith · 20 November 2020
Agent replied · 25 October 2024
Hello Keith, we're sorry to hear of your experience here with the Poringland office. All of our branches are individually owned and managed, please get in touch, poringland@winkworth.co.uk and we can talk through further with you and look to resolve.
★★★★★ 1/5
TrustpilotOne of the worst agency… DONT WASTE YOUR TIME.
I would say one of the worst agency that I worked with. Exteremly unprofessional. They don't even call you back until you called them many times. I have seen a flat with them and I was the first one that seen the flat. I was there after 2 hours they post on rightmove. (This is what they said to me) I have seen flat 2 times and happy to pay deposit straight away. They told me that they will let me know after checking with lanlord. By the way his name was Lewis. He didn't even bother to call me that flat is gone because they have another offer accepted. Very unprofessional. I wouldn't suggest anyone this agency. Don't waste your time.
Aziz · 19 November 2020
Agent replied · 25 October 2024
Hello Aziz, we're really sorry to hear of the events here, and that these have fallen short of our high standards of service. Please get in touch with us - clientrelations@winkworth.co.uk in order that we can find out which office this relates to and investigate fully for you. Each of our offices are independently owned and managed, and we can put you in touch with the right person.
★★★★★ 5/5
TrustpilotProfessional and reliable.
Connor has been helpful and reliable in looking after our property and has dealt with any issues quickly and efficiently.
Mark · 4 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
