Trusted Agent profile · Islington
★★★★★
1,143 reviews across 2 platforms
65 Upper Street, Islington, N1 0NY, N1 0NY
Winkworth's office in Islington, at 65 Upper Street, is rated 4.1 out of 5 across 1,143 reviews on two platforms, including 279 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Winkworth won in 2026.
Tell us what you need and we'll put you in touch. Winkworth Islington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Islington.
The Trusted Agent 2026 results for Winkworth, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Islington office, from every platform, shown as written. First names only.
5/5
GoogleDan was brilliant through start to finish through my flat purchase. He was quick to respond, kept me updated throughout the purchase, made sure everything ran smoothly, and put up with all my questions and last minute requestsPositiveResponsiveness, Quality, Professionalism
Thank you for taking time out to write a review for us. Dan was delighted to have been able to help and we hope you very much enjoy your new home.
5/5
TrustpilotThomas Syms - Breath of fresh air!
Thomas Syms, take a bow! An ultra-professional from first meeting right the way up through to exchange and settlement. Plenty of obstacles from the bank, valuer and wider economy, but you took the problems in your stride and showing a level of calmness and pragmatism that will see you go far in your industry. Cannot thank you enough for the clear instructions and prompt reply to my (million) questions! Looking forward to working with you again at some point in the future. Cheers, Simon.
Thank you so much for your kind words, Simon. We really appreciate you taking the time out to share your experience with us, and we agree, Thomas is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotAwful!!! Please use ANYONE else!
They don't even deserve the one star but you have to put it to be able to leave a review. Awful doesn't come close to their service!!First time for us selling a house and the branch manager convinced us they were the ones to do it. Promised us "professional photographs", "dedicated sales team", "great communication and follow up from viewings" and "expert sales agents".We received literally NONE of what he promised. The photographs were not great, let alone professional. The estate agent using a professional level camera, does not equate to professional photos. Some of them weren't even focused properly, they were taken at very poor angles and the first photo that everyone saw online, which was of the front of the house, had almost the entirety of the neighbour's house in it! So people didn't even know which house was for sale!! Even one of the people viewing made that comment when they got to the house. As for communication and follow up from Winkworth, there was none. We unfortunately had to chase them for ANY feedback and even then we just got poor excuses of they "hadn't spoken to them yet" (6-7 days after a viewing), "we left a message" etc. We're not the kind of people that get offended if someone doesn't like the house enough to buy it, but the agent should at least let the client know if the viewer didn't want to take it any further. We were even told that a couple of the viewers were "very keen" yet had zero follow up on them. One couple who we were told were "super keen" even had a follow up question for us regarding broadband speed, for which the answer was "gigabyte high-speed fibre" which is the most positive answer you can get and then. . . nothing. No follow up call from the agents like they'd promised they'd give us.One of the agents Max, was great and he was the only positive thing about the entire experience with Winkworth, but even he didn't follow up from the viewers follow up question, just left us hanging.The sales agents are honestly nothing more than a poor mans tour guide. Giving bad advice like "knocking through into the garage" for more living space (which is actually taking away space to do that), instead of suggesting a conservatory or small extension. 🙄Also, how difficult is it to turn lights off after a viewing?! Given the current extortionate charges for electric it is simply unprofessional not to turn lights off, not to mention costing the client money. The branch manager of the Hellesdon office is utterly patronising, condescending and goodness does he love to mansplain!Please, please save yourself the disappointment and frustration and use a different estate agent. Don't waste any time with Winkworth, get yourself someone who will actually do the job properly and professionally and sell your property.
Thank you for your review, could you please provide your name and surname for us to check the issue on the system so we can investigate it properly for you? You can send it to clientrelations@winkworth.co.ukThank you.
5/5
TrustpilotProfessional and efficient agency
The team at Winkworths provided a professional and efficient service in securing a tenancy for our property. I would recommend Aaron and his team without hesitation to anyone seeking a reliable agency.
1/5
GoogleThe colleagues themselves are lovely, but they will not hold their end of a tenancy contract. As a tenant they are more than happy to threaten you with clauses from the contract, but when you do the same they ignore it. Took over 1 month to get my deposit back.
While we try and get the deposit return processed as quickly as possible, we are still reliant on the landlord providing their agreement for it to be released. All deposit negotiations and timings were handled in line with the DPS framework and guidelines.
1/5
TrustpilotPLEASE BE AWARE BEFORE SIGNING UP
Dear potential clients of Winkworth Estate Agents, I would like to make you all aware before you think of signing a contract with this incapable organisation. Firstly a viewing took place at my property, which I later found footprints all over my brand new cream carpets, on another occasion my wall got damaged by a client that viewed my property so I made contact with the Director regarding costs to fix this, but was told it’s not their responsibility to supervise your property during viewings. Secondly, the communication and lies regarding clients positions and the ongoing lack of support quickly come to light that we had chosen the wrong agent. Lastly, my advice to you, would be to never to go with Winkworth as the whole experience was something I wouldn’t want anyone else to go through. We have wasted an entire 4 months with this agent, with much regret!Been blocked by winkworth for honest feedbackWinkworth Estate Agent Eaton Office Norwich
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
GoogleThank you Dan for the patience perseverance and polite conduct of a testing sale and purchase for all parties
Thank you for your kind review of Dan, Jim and for choosing the Winkworth team to sell your home. We wish you all the best for the future.
5/5
GoogleWe sold our property with Winkworth in May 2023. Our primary contact was Dan Maher, who was fantastic throughout. The sales process had a fair few twists and turns (not the fault of the agents) and Dan / Winkworth were excellent at every stage - calm, responsive, clear communicators, persistent, and generally an excellent go-between for all the various parties involved. Would definitely recommend and use again.
Thank you for choosing Winkworth to sell your home and for your kind five star review. Dan and the team were delighted to have been able to assist throughout the process and we look forward to hearing from you if you ever need our help again.
1/5
TrustpilotWinkworth - Appalling Service
Winkworth, Sunningdale, Appalling Shoddy ServiceThe service we had to endure from Winkworth over the last 2 years was atrocious. Fortunately the rental has now ended and we have been able to leave Winkworth. We will certainly never use them again. They have absolutely desire to deliver a good service, you call their office and invariably the call is not picked up. The lady in the letting department is off on holiday or sick more often than not, it is a rare day you call and can be put through to her. Your emails are not replied to, you have to chase for an answer. The tenants told us that the lady from the letting department pointed out faults in the house (faults that we were not aware of). They failed to collect the correct amount of rent for the last year of the rental, they had taken their fee for rent collection but had not provided any level of service for this charge. Their recent rental valuation was low in comparison to other agents, they had totally disregarded the current conditions in the rental market, you cannot trust their guidance. I would highly recommend that you do NOT use Winkworth unless all the other local agents have closed down.
Sarah many thanks for the review, I am sorry you have not felt the service was to your standard. Having successfully let the property for 2 years the rent has always been paid on time and on both occasions good tenants have been placed in the property. We were not managing the property, so we would not comment on faults within the property, I know we successfully negotiated the cleaning costs for you at the end of the tenancy which I know you were very happy about. We manage and rent collect a vast amount of property in Sunningdale and the surrounding areas and this is the first 1 star review we have ever had. I wish you all the success with the new tenant and agent. Anthony from Winkworth.
1/5
TrustpilotWinkworth Shepherd’s Bush
I only dealt with Winkworth Shepherd’s Bush on Uxbridge Road and can honestly say it was my worst experience as a tenant. All of the good reviews seem to be from landlords and people having their houses let for them, they only care about making money from these people and not about the tenants. Sophie Feighan was the most unprofessional, either clearly very new to her job or just awful at it, taking forever to collect our information and asking us for the same things two or three times which we had already provided easily and make a contract, I actually had to ask in the end please can we have a contract by the end of today or I don’t think we would have got one before the tenancy was due to start. Endless phone calls to get any updates or confirmation. Coming towards the end of our tenancy we had two separate people contacting us (one of them Karen Buckley who I expected more from being high up in the company) for meter readings, keys handing in etc which again we already provided the first time, there is absolutely no communication between staff so be prepared to repeat yourself lots of times and get frustrated. The final straw was they actually sent the deposit back to the wrong account after we confirmed it with them twice?! Luckily it was still the account of someone who lived there but not the one we specified and had been checking all day for the money. Completely unprofessional, rude and slow at their jobs. It’s not worth the effort required for the high fees they charge for an awful service.
5/5
TrustpilotHenry Synge and his team in RBKC were a…
Henry Synge and his team in RBKC were a pleasure to deal with. They acted in a professional and polite manner and I had a realistic offer accepted after a few weeks of negotiations.The vendor was maladroit and unrefined; yet Henry still maintained excellent communications with the different parties involved and he managed to get the contracts done. Finally, as a foreign buyer, caveat emptor applies in RBKC. It's nowhere near as nice as LA- Beverly Hills or NY-Upper East Side (yet the prices in RBKC are higher per sq ft). It's a very complicated area and in my honest opinion, there are only a handful of garden squares or roads that are worth it.
5/5
TrustpilotGreat experience letting
Great experience with letting my property with Aaron and team from Winkworth. He has been very helpful, positive and friendly through the full process. Aaron has helped with each step.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleI would like to say a special thanks to Connor Hogarth who is very professional, friendly and was very helpful dealing with our enquiries. Winkworth should be proud of having a staff member like Connor.PositiveResponsiveness, Quality, Professionalism, Value
It's great to hear that Connor was able to help so effectively Larisa. Thank you for your 5 * review
5/5
TrustpilotVery happy landlord
Winkworth have been excellent in their letting services they have provided us. We have been using them for the last 4 years and every time we have needed new tenants they have delivered with great results. The tenants have always been reliable too.Aaron is great at providing advice and keeping you up to date with everything you need to know in the process. I will definitely be using their services again.
5/5
TrustpilotHonesty and Integrity
Have worked with John Mook on several properties over the years and he is honest and straight talking, which you don't find much in agency these days. Highly recommend.
5/5
GoogleWinkworth is the reliable agent! It was our first time to find a property to let in, so there was so many difficulties and questions. However, Elisabeth and Emily have helped us a lot and they tried to sort things out as soon as possible for us. The process of letting in is really complicated tho, thanks to them, we could deal with it without getting lost. We hope our tenancy with this new home would be great.
It's great to hear that you had the best possible experience with our team - thank you for sharing. We hope you love living in your new home.
5/5
TrustpilotThomas Syms saved my purchase
Agreed purchase at a price we were really happy with but mortgage market going crazy caused us huge delays with our mortgage. The vendor previously listed dual agent and the other agent kept following up, despite being under offer, and us doing all we can to proceed as fast as possible. Without Thomas’ great levels of communication we could have lost the sale, very grateful for his assistance and will stay in touch with him long term.
Thank you so much for your kind words, Daniel. We really appreciate you taking the time out to share your experience with us, and we agree, Thomas is truly a gem to have on our team! We look forward to working with you again in the future!
2/5
TrustpilotWinkworth Crediton
Having used this office for many years, but now under new ownership with Winkworth, I automatically used then again when looking for a new tenant for my one bedroom mews house in Crediton. I took them 12 weeks to find a suitable replacement tenant, meaning the property was empty for 10. I did need and made use of 2 weeks for redecoration etc. but in effect missed out on 8 weeks of income. Will not use again.
1/5
GoogleAfter weeks and weeks of pleading and following up with Winkworth, they have left tenants without hot water for over a month in the middle of winter. In my experience, following through and resolution of emergency actions is extremely poor within Winkworth.
We sincerely apologise for the inconvenience and distress caused by the delay in resolving the issue with the hot water. We understand how frustrating this situation is and assure you that your property manager is actively keeping you informed alongside the contractor. Unfortunately, the delay is due to the required parts being out of stock with the manufacturer. In the meantime, we are in ongoing discussions with the landlord to explore alternative solutions to expedite the resolution. Once again, we deeply regret the inconvenience caused and truly appreciate your patience and understanding. Please rest assured that our property management team is doing everything possible to resolve this matter promptly and will continue to keep you updated on progress.
1/5
TrustpilotDISAPPOINTING overall!
DISAPPOINTING overall!I have to say, always had a pleasant experience with the agents, they do take their time for you and they are committed to their work.Unfortunately I can't say the same about the propriety management team whom I have struggled with since the beginning, they mostly act in behalf of the landlord and they would rip you off whenever they can.I left my old propriety (rented through WW) on the 31st of May 2022 and legally they have 14 days to agree on your deposit refund. We are now 25 days later and I have to chase them so they can chase the landlord.My fault is that I am unable to obtain a council tax bill online so H&F have sent me one by post which should be received within the next 10 working days. Even if I have provided bank receipts (actual invoices where you can see all the details), they are refusing to accept this, perhaps a way to buy even more time with the deposit.From my very own experience and with this honest review, I am asking you to avoid renting via Winkworth if your propriety will be managed by their team, it's a STRUGGLE!AN
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
1/5
TrustpilotAgents are rude
An agent named Beth at Winkworth was extremely rude to my partner and I about a possible viewing. We both work full-time and are unable to attend viewings during the day, and as my partner started to explain this to her - she said "okay, bye" and hung up. A separate agent at the Kensal & Queens Park office refused to answer my questions about prerequesites regarding our employment. It is confusing when most homes the agency offers requires a certain income but then refuses to deal with those who can't attend viewings during normal 9-5 working hours.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
1/5
TrustpilotI would not recommend this renting
I would not recommend this renting agency to anyone. My experience has been incredibly frustrating and disappointing. They are charging outrageous amounts for rent, far more than the property is worth, and they have been completely unresponsive when I’ve tried to get clarity on why the costs are so high.On top of that, they’ve held my full deposit without any valid explanation and refused to communicate properly. Getting in touch with them is almost impossible, and they never arrange meetings with the landlord, even when it's necessary. Overall, this agency is unprofessional, overcharges, and lacks basic customer service. Avoid at all costs!
1/5
TrustpilotHorrible!
Horrible!They do not deserve this star...but I have to put somethingHorrible from the start to the end. Kept us blocked in a transaction for 9 months. They do not care at all for the buyers, not even for their sellers. They will not put any effort in helping or quite during the transaction. Extremely bad customer service!The solicitors that they recommend (Ledenhall law) expensive and unprofessional. They will never reply to updates request, and if they do,they will do it in an unprofessional and extremely rude manner, not what you will expect from a solicitor.I will never ever in my life want to hear from them again. Norwich, Poringland and Hellesdone.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
1/5
TrustpilotI would not recommend this renting…
I would not recommend this renting agency to anyone. My experience has been incredibly frustrating and disappointing. They are charging outrageous amounts for rent, far more than the property is worth, and they have been completely unresponsive when I’ve tried to get clarity on why the costs are so high.On top of that, they’ve held my full deposit without any valid explanation and refused to communicate properly. Getting in touch with them is almost impossible, and they never arrange meetings with the landlord, even when it's necessary. Overall, this agency is unprofessional, overcharges, and lacks basic customer service. Avoid at all costs!
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Yes. In The Trusted Agent 2026 awards: Winkworth, Islington won Trusted Agent; Winkworth, London won Gold.
Tell us what you need and we'll put you in touch. Winkworth Islington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Islington.
