Trusted Agent profile · Islington
★★★★★
2,113 reviews across 2 platforms
94 Upper Street, London, N1 0NP, Islington, N1 0NP
Part of Savills, see every office.
Savills's office in Islington, at 94 Upper Street, is rated 4.2 out of 5 across 2,113 reviews on two platforms, including 300 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Savills Islington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Islington.
Every review we hold for the Islington office, from every platform, shown as written. First names only.
5/5
GoogleLuke Pitchen has managed our property for nearly 2 years and is one of the most helpful managers I’ve ever experienced. Attention to detail and genuinely cares for the residents and sorts problems out in a very efficient manner - top fella as well 😌 …
Dear Joshua, thank you for your great review about Luke.
5/5
TrustpilotAn impressive show of excellence
An impressive show of excellence, professionalism and expedience delivered in a friendly manner. Thank you Emma for your fantastic work in facilitating a smooth purchase of an incredible house. A refreshing experience to say the least! Keep up the excellent work!
Thank you for your lovely review. It was a real pleasure being able to help you and hope you enjoy the new home!Regards,Emma
1/5
TrustpilotREAD THIS if you're renting from Savills.
It is crucial to keep a comprehensive record of your check-in information. Exercise extra caution by documenting the property's condition at check-in with photographs and videos as evidence. In the event of any other issues, it is advisable to have a written record of communication via email. When checking out, make sure to keep detailed records of the property's condition upon departure as well. The more detailed, the better, as Savills' headquarters may request excessive cleaning fees and unreasonable repair costs. Drawing from my experience, I recommend standing your ground and taking the evidence to TDS. A fair adjudication will ensure you receive the justice you deserve. In my case, I got my full deposit back, and the landlord received no reward.
Hi Zach, we would like to hear more about this so we can ensure we maintain the level of standards our customers expect from us. If you'd like, please send further detail to socialmedia@savills.com so we can investigate appropriately.
1/5
TrustpilotSad that a company with a trusted…
Sad that a company with a trusted reputation is not more discerning about the landlords it is prepared to represent. I had the misfortune to rent a house for a year through Savills and was continuously strung along by the property management team who agreed to have items repaired but in certain cases never did. I heard from neighbours that previous tenants had the same treatment. Savills first priority was to generate letting fees and their loyalty lay firmly with an errant landlord. If this involved stretching the truth, then it appears their staff had no qualms about doing so. Renter beware!
Thanks for raising this, Christopher. We would like to find out more so if you'd like please email socialmedia@savills.com with further details so we can investigate.
5/5
GoogleWe've had a great experience selling our home with Savills Islington. Leah in particular was absolutely amazing from start to finish, especially towards the end of the process when she chased solicitors and problem solved which really sped up the process and got us to exchange. Leah never made us feel like any question was "too stupid" and we're really grateful to her.
Dear Rose, thank you for taking time to write this lovely review about Leah. We are so pleased to hear of your positive experience with Savills. Wishing you all the best with the move
5/5
TrustpilotEfficient Service and Communication…
Kristina was very efficient at getting my rental paperwork sorted and finalizing the lease. As an international student/tenant doing everything online remotely (and being unfamiliar with the UK rental system!), she was very helpful and patient as she took me through the process. I'd highly recommend Savills for rentals.
Thank you for your kind feedback. Moving abroad can be very stressful so I am glad I could help you throughout the process. Please get in touch with any further questions.Regards,Kristina
5/5
GoogleHard working and friendly group who helped us sell our flat in a difficult market. Ele Robertson was particularly helpful in helping expedite the communications during the final phases of the sale
Dear George, Thank you for taking time to write this review, your feedback is much appreciated.
1/5
GoogleAbsolutely horrible experience! I moved out of a flat on 30th September 2022, the check-out report then discovered items that are missing in the flat. When I confirmed these had been agreed by the landlord to dispose of and the confirmations of such are with the agency as they were the ones sharing this with me, I was informed that they have no records of this at all and I shall provide more details. I did find the emails and shared them immediately. It then took the agency until January 2023 to return the deposit. I have been regularly emailing, but nobody has been responding to my emails. When I called the office on few occassions and asked to speak to the person that is rarely replying to my emails, I was once informed that they are away from the office on leave, then they were away for a coffee, then they were gone for the day and various different excuses. Every single time I was promised that person will call me back, it has never happened. When it comes to the deposit being refunded, I was asked halfway through the tenancy to pay additional deposit because of my girlfriend who was moving in with a dog. The records of this also magically disappeared and I was asked to provide more details. Bank statement with the payment remittance was not enough, I was asked to provide confirmations from the landlord or the agency that I have actually made this payment and it was received by them, which luckily I did have. Even these details were not enough and I was informed that this should be in the tenancy agreement - funny enough, it was mentioned there in the renewal. I have now finally received my deposit after 3 months and 6 days. Incredibly disappointing experience with moving out, but the agency was so nice and on things when I was renting a flat through them - obviously because it meant money for them and commission for that employee.
Dear Lukáš, Thank you for bringing this to our attention and we are very sorry to hear that the customer service you received did not meet your expectations. Please be assured that your feedback is invaluable. We’d welcome the opportunity to investigate further so, if you’d like to do so, please do get in touch with us on 0207 354 6328.
5/5
GoogleAs someone who has never handled looking for a home before, Leah and Dan have been amazing all the way through. They made everything so understandable and manageable. They helped recommend properties they guessed I would like and get me in swiftly to see them. They gave great advice throughout the offering process and were always on call if there were issues in getting to exchange. I'm really grateful for their patience and insight, and I'm thrilled that everything has gone smoothly as a result. Thanks both!
Dear Rose, Thank you for taking the time to write such a lovely review. We are pleased to hear that Dan and Leah were able to achieve a successful outcome for you
5/5
GoogleI can only give the highest recommendation for working with Savills. The lettings agent from the Islington branch I worked with, George, was extremely kind, patient, and professional at all times. He was always responsive, and was helpful at every step of the way to explain next steps, even with significant back and forth and lots of questions from me. I would not hesitate to work with him and his team again. I also had a much more pleasant experience working with him and his colleagues than with other competitors, who called me a bit too much/were a bit pressurising. Gold standard support from Savills, thank you!
Dear Jess, Thank you for taking the time to review our service. We are so pleased to hear you had a great experience with George. Wishing you all the best with your move
5/5
GoogleIt's great to have such a knowledgeable and responsive team guiding the sale of my flat. Sarah Curtis provided excellent advice prior to putting the flat on the market, helping me to focus on making the most of what potential buyers would want to see. The price Sarah set exceeded my expectations yet was just right for the clients she and her team knew were looking. Leah Nesbitt has followed through on all the details since I accepted the offer - for the asking price - and communication back and forth with Leah continues to be helpful and timely as we move towards completion. I know I'm in safe and experienced hands with Sarah and Leah.
Dear Margaret, Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that Sarah and Leah have exceeded your expectations.
5/5
TrustpilotEmily Robertson, Savills
Emily has been brilliant from start to finish with helping me purchase my first property at every step of the way. She’s always at the end of the phone to provide support, and is extremely knowledgable and personable. I genuinely couldn’t have asked for anybody better to be there for my first house purchase and I have no hesitation in recommending Emily to anybody who asks.
5/5
TrustpilotHarriet was a total professional…
Harriet was a total professional throughout my whole purchasing process and i cannot recommend her or the overall Savills experience more. She was in frequent contact and a huge help in helping me complete during the lockdown! Thanks to her I have found my dream flat and cannot wait to move in - thanks you Harriet :) xxx
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level service our clients expect and deserve.
5/5
TrustpilotSavills
Savills, particularly Natalie Howlett-Clarke, were excellent during the process of buying our new house. She returned calls in a timely manner, maintained a dialogue with the vendors and when, as seems inevitable with a house move, a problem arose she kept a watchful eye on proceedings.
Thank you Christopher, it was a real pleasure to work with you and wish you all the best in your new home!Regards,Natalie
1/5
TrustpilotHorrible experience
Had Savills as an agent to buy a property in Goldhurst Terrace. Price was agreed with the seller, I paid the solicitor and agreed a mortgage, when they suddenly asked me to raise the price again.. apparently someone else came in with a higher bid after my offer was already accepted... Disastrous experience, untrustworthy agent..
We are very sorry to hear this, if you'd like please email further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotSold our house in Kingswood during a…
Sold our house in Kingswood during a challenging market in 2024. Extremely pleased with the support we got from Edward and David on the Savills team. The buyer came through the Savills network rather than Rightmove, which is one of the reasons in my view a national agent with the footprint that Savills has is worth the money
Thank you, George, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotWe would not hesitate to recommend…
We would not hesitate to recommend Savills. Fiona, Sandra and Alicja were professional and efficient throughout. They provided an excellent service and advice, and made the sale of our property go smoothly and stress free.We would certainly use Savills again in the future.
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Fiona, Sandra, Alicja & Savills team
5/5
TrustpilotAlexa Butler was SO helpful
Alexa Butler was SO helpful. Imogen was an amazing point of contact and so helpful with quickly finding me properties to view. Alexa, who handled the viewings and the paperwork, was so quick, patient, and knowledgeable. I'm sure my 4 day turn around for my move wasn't easy, and Alexa handled it like a pro.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
4/5
TrustpilotHarriet Davis is so professional, constructive and positive. She also emotionally intelligent and understood the emotive impact of the process on us.
The estate agent, wonderful Harriet Davies was really positive and constructive.
Thank you for taking the time to review our service, Gaby - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotMy thanks to Shan Elario.
I have always found Savills service very good.
Thank you for taking the time to review our service, Fiona- feedback is always incredibly helpful. I’m delighted that we met your expectations.
5/5
TrustpilotAmy was super helpful
Amy was super helpful, always answered our questions by return and went out of her way to check anything she didn't already know. A perfect sales woman who guided us smoothly through the whole process, Thank you Amy :-)
Thank you for your lovely review, Fiona. It was a real pleasure being able to help you and wish you all the best!Regards,Amy
5/5
GoogleWe are very pleased with our agent Georgina. She is always prompt with her replies and has provided us with realistic views to help us in our decision making as landlords.
Thank you for this great review about Georgina. Please do let us know if you need any help in the future.
5/5
GoogleReally impressed with Becky and the team at Savills. She made the process from viewing, to offer, then move-in really easy, and kept me informed of progress every step of the way - including over the long weekend! Thanks for the awesome experience!
Dear Daniel, Thank you for your kind words about Becky and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotProfessional and knowledgeable service from start to finish!
My partner and I made contact with Savills through Zoopla and I have to say that our contact, Jess made the whole process of finding and securing our first apartment together as painless and stress free as possible.She was polite and friendly but also incredibly knowledgeable and professional.Thank you for you efforts and time!
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
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Tell us what you need and we'll put you in touch. Savills Islington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Islington.
