Trusted Agent profile · Islington
★★★★★
2,113 reviews across 2 platforms
94 Upper Street, London, N1 0NP, Islington, N1 0NP
Part of Savills, see every office.
Savills's office in Islington, at 94 Upper Street, is rated 4.2 out of 5 across 2,113 reviews on two platforms, including 300 Google reviews rated 4.8.
Every review we hold for the Islington office, from every platform, shown as written. First names only.
5/5
TrustpilotJen was absolutely brilliant
Jen was absolutely brilliant and the service from Savills on a whole was really good. I will never go with any other estate agent again if I ever have the need to. Jen and Savills team really are in a league of their own. Thank you from the bottom of our hearts
Thank you, Emily. We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards, Jen
1/5
TrustpilotManager Cynthia Javori
Absolutely terrible experience with this company and manager (Cynthia javori)
We are very sorry to read about your experience and the distress it has caused you. This is clearly not the level of service or care we aim to provide, and we take feedback like this extremely seriously. Issues relating to mould, ventilation, and resident wellbeing are of the utmost importance, and it is concerning to hear that you felt unsupported during your time with us. We also sincerely regret any impact this situation may have had on your health and personal belongings. We would be very keen to understand more about how this happened, as we are uanble to find Ms Javori's name on our employee records. Please contact us via email to socialmedia@savills.com so we can investigate as a matter of priority.
5/5
TrustpilotI was happy with the service from…
I was happy with the service from Savills because it was quick, easy to deal with and the process of finding a flat was very smooth. Aziz was very helpful, polite and accommodating and built a good rapport with us to make communication easy and efficient. There were almost no problems or anything of the sort.
Thank you, really appreciate the kind feedback and hope you're happy in your new home!Regards,Aziz
5/5
TrustpilotAmazing management
Zarah is an exceptional manager, always happy to help and in a very timely manner (not always the case across Savills unfortunately)Overall great experience working with Savills.
Thank you so much for your review, Suzan. It's much appreciated. If you need anything further please don’t hesitate to contact us.
1/5
TrustpilotI recently had the unfortunate…
I recently had the unfortunate experience of dealing with this estate agent whose level of customer service, communication, and professionalism left much to be desired. Throughout the process, I found their communication to be consistently lacking, with delayed responses and a general disregard for my concerns. Their unprofessional behavior was evident in both their demeanor and actions, creating an overall frustrating and disappointing experience. I would strongly advise against using their services for anyone seeking a reliable and professional real estate experience. I had to chase for replies, I’d call the direct number on the signature email to then get no response - then they would tell me someone would call back; nobody ever does. Lack in communication - our references came back we were then told they cannot find the landlord.
Hello Aadrian, customer service is important to us so to hear of your experience we would like to find out more. Could you please email further detail to socialmedia@savills.com so we can investigate?
5/5
GoogleSold my apartment recently with Savills. I highly recommend Leah Nesbitt in Savills’ Islington office. She did a remarkable job and worked tirelessly to get the deal through. I really appreciate everything she did for both buyers and seller to make it happen, she went above and beyond!!
Dear Anthony, thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that Leah exceeded your expectations.
5/5
TrustpilotSue T at Saville,professional support always
I think I have bought and sold 4 houses now with Sue at Savilles, always a reassuring sensible voice in what can be very stressful times!Sue always works to make this crazy process as seamless as possible for both the buyer and seller.Thank you Sue
Thank you so much for your review, Lynn, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Sue
4/5
TrustpilotGood service during our tenancy
Good service during our tenancy which has now ended. Our property manager Ritiesh was great and always very responsive. Only reason I have not given 5 stars is because we had deductions against the deposit, but still happy with the service we received from Savills.
1/5
TrustpilotI am extremely disappointed with my…
I am extremely disappointed with my experience.
Thank you for raising this, we can assure you we are looking into this as a matter of importance, following our email exchange this morning (11/06/26).
2/5
TrustpilotVery Average At Best.
My experience of Savills was very keen to sign you up but once instigated , very little knowledge or customer service after that. Would much rather deal with an on site developer than this type of set up where little information , customer service or expertise seems evident. Having been financially disadvantaged by my experience this time I would be very wary to repeat in the future.
Hi Simon, we are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
1/5
TrustpilotPoor communication and lack of urgency to respond to queries
Trying to get an email response or even begin negotiating on a sale is nigh on impossible with their auction department. Online queries on their website were ignored for 3 days now, another email was answered but no information given!Given that the auction is 13 days away, I will not be taking this further as it’s hard work chasing them just for basic queries let alone anything of substance!Not great given that the economy and property sales are in a massive downturn right now. I feel sorry for anyone trusting them to sell their property for a good price given that they do zero legwork to facilitate sales other than the host an auction event!Update: the fact that you have received an online message and 2 emails from me of which only the first email was responded to says a lot about how you handle customer queries. I will not be chasing or wasting my time with your organisation anymore as the only time anyone does anything is when negative feedback is left on this platform up until then, the staff couldn’t care less!
We are sorry for your experience and would like to help; please email your contact details to socialmedia@savills.com so we can arrange for the Auctions team to contact you as a matter of priority.Update: the Auctions team would like to contact you but we have no reference of your reviewer name. Please email your name and details to above address and we will contact you immediately.
5/5
TrustpilotI moved flat during Covid-19
I moved flat during Covid-19. It was still a pleasure to have Savills service when choosing the property. Tiffany was very nice and she answered all the questions in time to smooth the process. The property manager also replied very quickly when I was reporting issues and sorted it out for me immediately. I do appreciate this attitude and speed!
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotPrompt action when our boiler was…
Prompt action when our boiler was deemed unsafe and we were left with no hot water. Thanks Danielle for dealing with this quickly and professionally!
Thank you so much for your review, Jemma. It's much appreciated. If you need anything further please don’t hesitate to contact us.
1/5
TrustpilotTerrible service from Savills
Savills is worst agent for both tenants as well as owners.I am a tenant through Savills. I live in Arena tower and for second year running I have apartment heat and water heating issues. It hasnt been fixed properly yet. Savills did seek multiple approvals from owner to change parts implies they have ripped the owner and changed all possible parts around the water heater without fixing it so far. I know for a fact some of the parts were not broken as not same person came to replace the part who suggested it to be replaced.My suggestion stay away from them if you are tenant for you mental peace & to save money if you are an owner.
Hi Rajendra, we are sorry to hear about this and would like to find out more. Could you please email socialmedia@savills.com with further information so we can investigate?
1/5
TrustpilotNo hot water for 10 months
Absolutely horrible! I live in one of their flat and as for now I have no hot water for 10 months! I have to write 10 e mails to get 1 response! The managers do not pick up or return the phone call. No consideration at all with my problem which seems to have no end. Meanwhile I keep pay my rent which is not cheap
Hi Marcos, we are extremely sorry to hear this and would like to provide a resolution as soon as possible. Could you please email further detail including your address to socialmedia@savills.com so we can facilitate this for you.
5/5
TrustpilotPurchasing
Thank you so much to Robin, Katharine and the team for their amazing help and support which enabled me to purchase prior to auction. It was great to experience the way in which each member of the team operated with such professionalism making each step an easy one for me. Thank you, Robin and The Team. Tricia
Thank you for your lovely review, Tricia. It was a real pleasure being able to help you and hope you enjoy the new home. Regards,The Auctions team
5/5
GoogleLeah Nesbitt at Savills, has recently helped us sell a flat in Islington and I cannot praise her highly enough. These transactions are never straight forward but her professional and diplomatic manner in handling the sale has made it all seem very easy and she has kept everyone on an even keel. It has been a delight to work with someone so good humoured and sensible and nothing has ever seemed too much trouble. Vanessa Church - Pembroke Estates.
Dear Vanessa, Thank you for taking time to write this lovely review about Leah. We are so delighted to hear you've received such a great service. We really appreciate your feedback
1/5
TrustpilotBe careful
My experience with the Savills Team and Lettings Hubs has been horrible. My employer sent multiple references and Letting Hubs lie that they did not receive it. After digging, this issue seems to be quite common with the non British and foreigners. Savills and Letting Hubs clearly discriminate between foreigners and locals. You suck!
We are very sorry to hear that you had a negative experience. We take pride in offering excellent service and to hear that we fell short of that is disappointing. We would like to follow up with you - could you please email socialmedia@savills.com with more details so we can investigate further?
5/5
GoogleTom was helpful during the lettings process and very reactive. It was nice to work with him
Dear Yacine Thank you for taking time to write this review about Tom. We are so happy to hear your experience was a positive one.
5/5
GoogleI dealt with Leah in my recent property purchase & she was great. She was very communicative, responsive & supportive throughout the entire process. Would have no hesitation relying on Leah again in the future.
Dear Lucas, Thank you for taking time to write this review about Leah. We are delighted to hear of your positive experience with Savills. Wishing you all the best in your new home
5/5
TrustpilotTroy Budd/ savills in bristol
I will recommend Troy to everyone. He is responsive, always constructive, and clear with advice. After meeting him for 10 minutes, I decided to sell through Savills. No other agent could come close. I am very grateful. I am sorry I did not have chance to personally thank, because I do not live in Bristol
I really appreciate your kind feedback, it was a pleasure to work with you and wish you all the best!Regards,Troy
5/5
TrustpilotExcellent service
I selected Savills after meeting other agents in the area. Happy with the decision as they arranged some viewings quickly and received an offer which accepted within 2 months.Peter, James, Dan and the team very professional and pleasure to work with. Thank you
It was a pleasure to work with you, Mark, and very happy everything worked out.Regards,Peter, James and Dan
5/5
TrustpilotThe Savills team - best agents in thexarea
The Savills team have fully managed our property for several years. Throughout the time they have been fantastic and the only agents in the area to act as if the landlord were their client and not the tenant. They have advised properly on maintenance issues, protecting us where necessary but always ensuring the property was visited, maintained and tenants respectfully dealt with.
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotAfter being let down by many potential…
After being let down by many potential purchasers we decided to try to sell at auction for the first time.We can highly recommend Savills! Nicholson Boyd explained the whole process and was there for us every step of the way to a successful sale on the day. Excellent communication throughout. Thank you Nicholson.
Thank you for your kind words! I am so glad we were able to get the result you wanted. Regards,Nicholson
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