Trusted Agent profile · Islington
★★★★★
2,113 reviews across 2 platforms
94 Upper Street, London, N1 0NP, Islington, N1 0NP
Part of Savills, see every office.
Savills's office in Islington, at 94 Upper Street, is rated 4.2 out of 5 across 2,113 reviews on two platforms, including 300 Google reviews rated 4.8.
Every review we hold for the Islington office, from every platform, shown as written. First names only.
5/5
GoogleRecently sold a property through Savills Islington - wouldn’t hesitate to recommend. Ele Robertson was fantastic - professional, friendly and responsive.
Dear AC Mac, thank you for taking time to write this review. Your feedback is invaluable to us. We are pleased to hear of your positive experience with Ele
5/5
TrustpilotSavills...simply brilliant
Savills were simply brilliant. Caroleanne Gallagher was at our side throughout the whole sales process and made the journey stress and pain free. The level of contact and communication was 100%. We cannot praise them enough and would use Savills again in the future without question. A great team. Thank you.
Thank you for your lovely feedback. I am so glad to have been able to help you with your sale and I hope to work with you again in the future!Regards,Caroleanne
5/5
TrustpilotExcellent Ele
Ele was fantastic throughout the whole sale process. Her communication was excellent as was her market insight. I would suggest that Savills ensure they retain her at all costs as I am sure other competing businesses wold be extremely lucky to have her. Ten out of ten.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.RegardsEle
5/5
GoogleLeon Murray just led on selling my flat with Savills, he was constantly superb, professional, always went the extra mile to make the experience a pleasure. I would recommend him and Savills without hesitation.
Dear Angus, Thank you for your very kind review for Leon. Thank you for selling through us and we will you all the very best in your new home.
1/5
TrustpilotAmateurs.
Attempted to phone them during office hours and the phone was never answered and calls not returned. Also went to view a property and the agents never showed up. A truly awful experience and in summary, they are amateur at best. Also, best to ignore the 5-star fake reviews.
5/5
TrustpilotGreat service - thank you!
Ritesh Gopaul has been my property manager for the past 18 months. The service has been excellent. Being a property manager is a tough role and I’ve had mixed experiences in the past. Ritesh is prompt, efficient and has managed the tenant landlord relationship effectively. Thank you!
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Ritesh
5/5
TrustpilotA totally different letting experience!
I dealt with Euan Williams and Iona Paloka at Savills Maida Vale. They were absolutely incredible - diligent, friendly and so efficient. They nailed my property search from the word go and helped me sign the flat of my dreams. I cannot recommend this office enough, far superior to any other estate agent I have ever used.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
1/5
GoogleREAD THIS if you're renting from Savills: It is crucial to keep a comprehensive record of your check-in information. Exercise extra caution by documenting the property's condition at check-in with photographs and videos as evidence. In the event of any other issues, it is advisable to have a written record of communication via email. When checking out, make sure to keep detailed records of the property's condition upon departure as well. The more detailed, the better, as Savills' headquarters may request excessive cleaning fees and unreasonable repair costs. Drawing from my experience, I recommend standing your ground and taking the evidence to TDS. A fair adjudication will ensure you receive the justice you deserve. In my case, I got my full deposit back, and the landlord received no reward.
Dear Zach, We are very sorry to hear of your disappointment with the service you have received. We have tried to look into this further, but cannot seem to locate your name on our database. Please do give us a call on 020 7354 6325 to allow us to get to the bottom of this. We look forward to hearing from you.
5/5
TrustpilotPersonable and Friendly
Michael Smit led the acquisition of my property. It was a smooth process even though there were some issues with the property. Even after acquisition Michael was on hand to deal with some teething problems and was courteous, friendly and a really easy person to get on with.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best.Regards,Michael
1/5
TrustpilotAppallingly Letting Service
After visiting my daughter’s new flat which is let by Savills, I have to say that I am absolutely appalled that they consider this a suitable property.The property is in my opinion uninhabitable for humans with faulty electrics, vermin infestation and no hot water/ heating.Savills have been notified of the issues two weeks ago but have still not resolved any problems, they are obviously not fulfilling their obligations as a managing agent to the tenants. Further to this they expect the tenants to be available to liaise with any 3rd parties to rectify any problems rather than their staff being available ( for which they do receive fees for from the 2K monthly rent)- absolutely disgusting customer service.
Hello Alison, we would like to hear more about this issue. Please email further detail including the Savills office that your daughter has been dealing with to socialmedia@savills.com so we can investigate.
5/5
TrustpilotMarcus was exemplary
Marcus was exemplary; I’ve been in the property business for 40 years and he is what I would call (he may not like this!) an old fashioned agent; attentive, helpful, polite and informative. He put most agents to shame. I hope Savills know what they’ve got. Thank you very much Marcus.
Thank you for such a lovely review. I am so glad to have been able to assist. Please feel free to reach out with any further enquiries.Regards,Marcus
5/5
TrustpilotGreat service from Graeme and David
Great service from Graeme and David - Graeme was a great help ensuring that we were able to proceed with the transaction smoothly. I will highly recommend Savills to all my family and friends. David was a great help in showing us properties and ensuring that we felt comfortable with our decisions. Both were accessible at any time.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
GoogleI can only give the highest recommendation for working with Savills. The lettings agent from the Islington branch I worked with, George, was extremely kind, patient, and professional at all times. He was always responsive, and was helpful at every step of the way to explain next steps, even with significant back and forth and lots of questions from me. I would not hesitate to work with him and his team again. I also had a much more pleasant experience working with him and his colleagues than with other competitors, who called me a bit too much/were a bit pressurising. Gold standard support from Savills, thank you!
Dear Jess, Thank you for taking the time to review our service. We are so pleased to hear you had a great experience with George. Wishing you all the best with your move
5/5
GoogleReally happy with all the support we received during our sale, particularly from Ele Robertson and the team
Dear Florence, Thank you for taking time out to write this lovely review about Ele. Wishing you all the best with the move
2/5
TrustpilotTerrible communication all around
Terrible communication all around. Our entire tenancy was meant with poor service and they rarely got back to us unless chased.
1/5
TrustpilotShocking company to do business with
Since Savalls has taken over the management at Heron Place in W1They must rank as one of the worst managing agents I have worked for in over twenty years. The accounts department is non-existent. I'm owed ten thousand pounds in two outstanding invoices. It is now time to issue court proceedings. I am not the only contractor on this site who refuses to do more work for them. They may have a fancy website and boast on social media how great they are, but their management team is useless.
Hi Peter, we would really like to hear more about this situation so we can investigate as a matter of priority. Could you please email further detail and any contact information you have to socialmedia@savills.com so we can look into this.
5/5
GoogleGreat work from Leah and the team - always easy to get hold of, always knew what was going on and always kept me updated along the way. Thanks for the hard work!
Dear Harry, Thank you for taking the time to write this review about Leah and the team. We are pleased to hear you have had a great experience with Savills
5/5
GoogleRenting with Savills Islington has been a very positive experience. Emmanuel Parker and the team have been completely on top of the pre-moving process, and have quickly addressed my many questions throughout. Very happy with the property, and would quickly recommend their services to others.
Dear Trent, Thank you for your feedback about Emmanuel. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home!
5/5
TrustpilotMany thanks to the team at Savills
Many thanks to the team at Savills, Stamford, for successfully selling our property. The entire process was managed in a highly professional manner and was excellent value for money. James Abbot was always available to give advice and guidance , kept us fully updated and inspired confidence and trust.We have no hesitation in recommending Savills.
Thank you very much, we have loved acting for you and wish you every happiness in your next home.Regards,James and the Stamford team
5/5
TrustpilotThanks Jess
Fantastic service from Jess Exley whilst I was looking for a new apartment. From the initial conversation to her timely follow ups, I enjoyed working with her. She went over and above to ensure that the needs of a customer we’re met. Thank you Jess for all of your help and assistance.
Thank you, it was my pleasure. I know that moving house can be a difficult time so it’s great to hear that I made it that little bit smoother for you. Regards,Jess
5/5
GoogleFound an amazing apartment through Savills - many thanks to Tom Newman for the assistance!
Dear Toon, Thank you for your lovely review about Tom. Wishing you all the best in your new apartment
5/5
TrustpilotA far superior experience to other property managers
Our landlord changed managing agents during the course of our tenancy and the difference since Tami Falzon has taken over the property management is staggering. Tami and the team are professional, polite and quick to find solutions. The contacts Savills uses for maintenance do work of a high quality and have, without fail, all been very helpful and friendly.
5/5
TrustpilotHigh praise for Fiona
Fiona is fantastic - always goes above and beyond to help. Very responsive and reliable. Truly a pleasure to work with
Thank you for taking the time to review our service, Georgiana - feedback is always incredibly helpful.I’m delighted that we mret your expectations.
5/5
TrustpilotFive star for Atticus
I rented a property from Savills, and the previous tenant left it in poor condition. There were minor issues and broken parts that I was not properly informed about before I moved in. However, my property manager, Atticus, took the issues seriously and resolved them promptly. She was also very responsive to emails and phone calls. Overall great experience and would definitely choose Savills again.
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