Kinleigh Folkard & Hayward Islington Sales reviews

★★★★★ 1/5

Trustpilot

Useless incompetent company

Useless incompetent company. They screwed up paperwork at beginning of tenancy. Then try and blame landlord saying we didn’t read paperwork, nothing about their own incompetence and failure to audit their own staff. They refused to provide legally obligated paperwork. They withhold money. They refuse to resolve. Their customer service is incompetent and doesn’t respond and doesn’t resolve. Their executives hide behind complaints processes and doesn’t actually know what they are talking about, spouting incorrect illegal drivel. They shared private banking details to third parties and kept them visible for over one month. They attempted to force commission on 24 month tenancies that don’t exist. Their only response to anything is forcing ‘upsells’ constantly and breaking laws. They are a shameful company. Avoid them at all costs.

· 28 May 2026

★★★★★ 5/5

Trustpilot

Amazing experience from start to finish…

Amazing experience from start to finish - thank you for all your support. So excited to move in! Thank you Melissa and team!

Radhika · 30 July 2026

★★★★★ 5/5

Google

Rian McClean has been my main contact and has provided timely and helpful service during my on-going sales process. His communication has been good and he has been very responsive to my questions and calls. I would highly recommend Rian and KFH.

Clare · 11 March 2026

★★★★★ 5/5

Trustpilot

The team at KFH Kennington

The team at KFH Kennington were extremely helpful. Specifically Ella, whom supported me throughout the entire process. From start to finish, Ella was extremely professional and friendly. Her expertise and dedication made what could have been a stressful experience feel smooth and manageable.

Rosie · 27 February 2026

★★★★★ 5/5

Google

Stephen was very friendly and professional - a great experience all round!

Isabelle · 16 February 2026

★★★★★ 1/5

Trustpilot

Poor service across a number of branches

I’ve been to a number of viewings across different branches and the overall service I’ve received has been consistently poor. Staff don’t give you much time and are quite blunt. Given this is a role requiring people skills, more training is required of staff. There’s also the sensitivity of buying a home which is often overlooked. The process of putting in an offer is quite long and they don’t discuss with you, they just send you a link.

SK · 3 June 2026

★★★★★ 4/5

Trustpilot

Professional service & excellent photos!

The Camberwell branch sold our flat - Anthony and his team were great, professional and with good advice from the start, excellent photos and a walk-through video which really made the difference for our unusual property. And they stepped in again at the end to get the deal agreed across the whole chain. We would use them again!

Carol · 22 September 2025

★★★★★ 5/5

Google

Andrew at KFH was absolutely fantastic throughout my first home-buying experience in the UK. From the very beginning, he patiently walked me through every step of the process, explaining all the terminology and details that can be so overwhelming for a first-time buyer. His clear explanations and approachable manner made everything so much easier to understand. What really stood out was how Andrew went above and beyond, he didn’t just do what was required; he genuinely cared about making the experience as smooth and stress-free as possible. I never felt intimidated, even when asking basic questions, and his dedication and professionalism shone through at every stage. I couldn’t have asked for a better guide through this journey. I highly recommend Andrew and the KFH team for their exceptional service and support!

Haruka · 3 January 2025

★★★★★ 1/5

Trustpilot

Branch Draker KFH Sloane Square Estate & Lettings

Branch : Draker KFH Sloane Square Estate & Lettings If you are tenants, avoid this agency at all costs! It’s an absolute disaster. During my three years of renting through them, every time I asked for something, I received no answer. However, the one time their bank details changed and my rent payment was delayed by just 48 hours, I immediately got a threatening email! When I moved out of the flat, which had been poorly maintained by the landlord, it took them one whole month to return my £3,000+ deposit. Timeline of events: • Tenancy ended on March 9, with a full professional cleaning carried out by the company recommended by the agency itself. • March 19: WhatsApp from my landlord, “I released the deposit yesterday (Jack).” • March 20: Email from the landlord, “Yes, please do so. I told Jack from the agency already!” • March 23: Email from Jack, “Please liaise with Mr. Dragone to release the full deposit as instructed by Ms. Wesseloh.” • March 27: Email from my landlord, “Let’s bring this to an end, please. I agree to your proposal below.” • April 1: WhatsApp from landlord, “I don’t have time to argue any longer. I’m informing Robert now regarding the release.” • Then another message from the agency - same day - “The landlord has confirmed to proceed with the agreed deduction of £120 + VAT (£144). I have passed this to the post-tenancy team for processing.” • Finally, I received my money back on April 10, more than a month later! The check-out report even stated that the flat was in the same condition as at check-in, except for a few minor carpet stains.  « The bathroom door handle was missing at the start of his tenancy, and the bathroom window appears to be in much the same condition as it was at the start of the tenancy. The toilet I do not see any real difference. The carpet there are some minor additional marks, excluding the marks caused by the door rubbing on the carpet » The only person who truly helped me was Mitchel McKnight, who did his best to mediate between the dishonest landlord and me, thank you, Mitchel! Unfortunately, since their merger with KFH, this agency suffers from a total lack of accountability from the different departments.

David · 1 May 2026

★★★★★ 5/5

Trustpilot

I recently bought a property through…

I recently bought a property through KHF and the experience was pleasant. I would like to thank Linda for being extremely helpful, responsive and supportive throughout the entire process providing clear guidance along the way. Linda, Jimmy and Vinay were thorough, proactive and professional and would definitely recommend their services.

Meghana · 30 November 2025

★★★★★ 4/5

Trustpilot

Good. And not so good.

So, I’ve hesitated to review as overall the sales people seemed good and committed and my property sold quite quickly for not too far below asking. However, there were some mistakes along the way I should mention. The sales team told me that, strangely and very unusually, they had had hardly any response from the internet launch and all the views they conducted were clients they already had. That made me feel bad. Then, once the property was under offer the local council queried the fact that the estate agents had advertised the flat as ground floor instead of first floor. This would have put buyers off, it being an ex council properly on an urban estate. Also as a ground floor you might expect a garden or terrace which it did not have. Would I have achieved asking if they hadn’t been so careless? I don’t know. The other strange thing was that when the offer was made the agent phoned saying he had “very good news”. But it was a £24,000 below asking! Good news? The same people later bought the flat for £7,000 below asking so I’m glad I didn’t take his advice to accept the first “good news” offer.

Liz · 21 December 2024

★★★★★ 1/5

Trustpilot

Terrible experience renting

They told me on the day I collected my keys that the toilet was broken (which they knew about the week before) and suggested "maybe there's a local gym or something I could use in the meantime". There was a ton of issues I had to raise when moving in, they were already aware of the majority of them, yet were incredibly slow at getting them resolved. It took 6 weeks to get my mailbox fixed (no access to post until then) and 7 weeks to fix my shower. Other issues remain outstanding. Communication is generally very poor, lack of urgency and the property manager is very blasé about dealing with tenant issues, regardless of how much they inconvenience you. Avoid if possible.

Mark · 21 December 2024

★★★★★ 5/5

Google

Really enjoyed working with Lynden, he was professional, responsive, and made the whole flat search process feel far less stressful. He listened to exactly what I was looking for and helped me secure a flat I’m really happy with. Very grateful for all his help!

Leela · 11 May 2026

★★★★★ 5/5

Google

Denis Pop at KFH was brilliant when it came to the admin for moving (renting). He went over and above from the initial interaction, to chasing information and managing issues with GoodLord's system when it came to finalising contracts. Always professional yet still personal enough to feel that he actually cares. Highly recommend.

Rachael · 16 March 2026

★★★★★ 5/5

Trustpilot

Exceptional Support and Great Results

I had an excellent experience with KFH Mortgage Advisors. Diego Guerra and Heather Jones were incredibly supportive throughout the entire process. They took the time to understand my situation and went above and beyond to find the best deal available. Their professionalism, clear communication, and dedication made everything much easier and stress-free. I highly recommend their services.

Fabio · 16 September 2025

★★★★★ 5/5

Trustpilot

A fantastic experience with the Islington team

I was amazed by how good our experience was working with Jayden Salih and James Ripp from the KFH Islington team. We had a very tricky leasehold sale with all sorts of complexities involved, but they guided as through it and were fantastic from start to finish. They were incredibly efficient and prompt with all their communications, were always available to speak to on the phone, helped with every query we had, and most importantly they kept their promises at every step of the way. They were highly professional in every respect and it really felt like they were working in partnership with us and had our best interests at heart. I can't recommend them highly enough. Thank you Jayden and James!

R · 13 December 2024

★★★★★ 5/5

Trustpilot

Amazing and personalised service from KFH Financial Services

I had the absolute pleasure of working with Lucas to get my mortgage application submitted. He was very attentive, helpful, thoughtful and thorough throughout the whole process. I felt like i could trust him wholeheartedly and he definitely put my mind at ease after having a recent bad experience with another broker at another company. He took the time to explain and go through all the documents with me, as opposed to just leaving me to my own devices, which as a first time buyer i really appreciated. Cannot recommend Lucas enough!!!

Yasmien · 12 December 2024

★★★★★ 5/5

Trustpilot

House Sale

I needed to sell my elderly mother's house in order to pay her care home fees. I chose KFH Wimbledon as they have a strong presence in the area. I was extremely happy with the service I received. From the start and throughout the process all the information and advice I received from Vinay, Linda and Branch Manager, Jimmy was clear and straightforward. Phone calls and emails were answered swiftly. I was lucky that neither I nor the purchasers were in a chain, which meant that the sale went through in less than three months. I would definitely recommend KFH Wimbledon.

Tara · 9 December 2024

★★★★★ 5/5

Trustpilot

Great experience with KFH financial services

We had a great experience working with Sawan, Sharon, and Katarina! Katarina was patient and took the time to explain the different products to us. We then had a seamless transfer to Sawan due to our timelines and we were able to pick up exactly where we left off. Sawan quickly made time for us at a busy period and was instrumental in finding the right product to suit our needs. We really appreciated the honest and helpful advice he provided us, and the thoughtful questions he asked to ensure that we were considering everything. Sawan and Sharon were proactive and were always available to help us throughout the whole process - thanks a lot!

Customer · 9 December 2024

★★★★★ 4/5

Google

I have had some very varied experiences with Islington estate gents during the past two years but I am pleased to say that my experience with Kinleigh Folkard and Hayward was very positive. The agent involved, Pervin Ozbay, was very pleasant and helpful and made the process of buying a flat smooth, straightforward and generally trouble free.

Nicholas · 27 September 2026

★★★★★ 5/5

Google

Rian was absolutely fantastic throughout the sale of our property. Who was always on hand to offer helpful advice, and co-ordinate the best viewing times. Then he really helps to get the final sale over the line.

Benjamin · 11 March 2026

★★★★★ 1/5

Trustpilot

Failings by KFH

Feedback from my Review on here was from KFH: Thank you for sharing your experience with us. We apologise for the lack of clarity regarding the renewal terms and understand how disappointing this must have been. We strive for reliable and supportive service, and your feedback highlights areas where we can improve. Please feel free to reach out to us directly to discuss this further. Why don’t you call me?? I’m happy to discuss your attrocious service. You haven’t even provided a name of someone to speak to. You really read g other reviews do not care about customers.

Sunil · 17 April 2026

★★★★★ 5/5

Trustpilot

Brilliant experience

I’ve had a brilliant experience for the last 4 years. Andree wood has been so helpful with anything that needs to be done, and is so prompt in doing it!! Cannot fault her!! Amazing. Please never leave the best there is!! Thanks lovely x

Jo · 15 May 2026

★★★★★ 1/5

Trustpilot

I began renting a flat with Draker and…

I began renting a flat with Draker and was impressed by their quick responses. However since the merger with KFH I have been very frustrated. They are quick to take their fee and slow to provide service. Waiting nearly two months for KFH to address a matter of reference checking is wholly unacceptable and demonstrates a lack of professionalism. I would suggest thinking twice before using this firm

Chris · 6 July 2026